Icewear レビュー 

Im Gegensatz zum Anschein, der im Auftritt geweckt wird, handelt Icewear nur mit Kleidung, die anderswo, und nicht in Island, hergestellt wird.
Der Pullover ist schön, aber keineswegs robust und das Pilling ist nervig.
Hätte ich beides gewußt, hätte ich den Pullover wahrscheinlich nicht gekauft.

I bought an IceWear jacket a couple of years ago. Incredibly waterproof and very comfortable. In fact it’s my second one. This one had a problem with the zip, so I contacted customer services with a photo. They responded within 24 hours and offered a replacement jacket with a fulsome apology. The replacement arrived by courier, the following day. 10/10 customer service. Thank you.

The delivery was super quick. It was shipped from Iceland to Sweden in just two days from ordering!
The sweater is really lovely and the quality is great. Everything was so much better than I expected!

Ich habe zwei Pullis bestellt, sie haben gute Qualität.
Lieferung war schnell.

The shirt I ordered had a stitch and zipper problem after 1 wearing. These things happen.
I contacted customer care and within 10 days a second shirt arrived free of charge.
Thanks for being professionals.
I recommend Ice Wear as a low cost, high performance option.

War zuerst von meinem in Island gekauften Hoodie etwas enttäuscht, weil sich recht schnell eine Naht auflöste. Hatte aber die Quittung noch und von der Naht selbst und der Quittung ein Bild an den Kundenservice geschickt und ohne Diskussion wurde mir ein neuer Hoodie direkt aus Island zugeschickt (ohne Zollkosten). Besser geht es nicht.

Same as a few others, ordered slippers well before Christmas and still nothing but my credit card had no problem processing very quickly. And, yes, have sent inquiries with the order # to customer support and got one reply requesting even more info which I provided and still heard nothing another week later. Think this is just a scam now.

I have not received my order for Christmas. No response . Is this a scam?

I bought an expensive wool sweater directly from the company’s website. It shipped from Iceland pretty quickly, and in time for Xmas (DHL express for en extra $35). It arrived in good time but it is pure junk. It claims to be Icelandic wool (I’m dubious), but it is clearly not hand-knitted in Iceland. The tag says “designed in Iceland” but no mention of where it is actually made (most likely some cheap labor market country in Asia). The quality is absolutely awful, so now I will have to send it back to Iceland (another $35), with nothing to show except a $70 (plus tax) lesson and no nice Xmas present for my wife (who is a big fan of Icelandic wool seaters). Avoid this scammy company.

We've had multiple purchases in our family from Icewear. One order was an issue, but after a period of time it was completely resolved in our favour. We really like the management of this company. It is highly automated, which, admittedly, can occasionally cause issues, but it prides itself on quick shipment, and does very well using DHL. From Reykjavik by air to our home in California was 5 days. That's fast.

The goods shipped are of very good to excellent quality. We've purchased sweaters and parkas from Icewear. The attention to detail on the parka was way above average. The Icelandc Sheep wool insulation really works, and the parka is very light, yet works well from about 10 F. to about 50 F. There's quite a bit of detail on the parka such as a built in passport pocket and small reflective fabric decorations which might help at night. The zipper color contrasts with the base color of the fabric which seems quite rain resistant and comes with a hood attached. We have a Langjökull Icelandic sheep wool jacket and on another occasion, we ordered sweaters from the company. The quality of the sweaters is good to excellent. They are machine made, and the price reflects that. Icewear is a chain operation in Iceland and you can visit their retail operations in the capital as well as in several other cities and in some tourist spots. There is a tax adjustment that can be made for VAT as you leave the country. It is taken care of at the airport, typically at Keflavik. I would buy from Icewear again, and I watch their pages for sales which they do have from time to time. The holidays are a good time to buy with them, and you will, most likely, be entirely satisfied with their products. If you are going to Iceland, look at their products. They work well with the ever changing Icerlandic weather. If you're going to the interior of the country, get a Parka AND a sweater. You'll need both. I hope this review is helpful to you, and it took me quite a while to get to writing it. Go Get your Icelandic Parka! You will be quite happy with it.
Ed.

Sehr gute Ware (genau wie beschrieben) zu einem Top-Preis. Passform und Qualität hervorragend.
Sehr schnelle Lieferung.
Gerne wieder!!!

Ich hatte am Mittwoch Abend, 13.11.24, zum ersten Mal bei iceland.is Pullover bestellt, weil mir die Internetseite insgesamt ganz gut gefällt und die Produkte zu angemessenen Preisen angeboten werden. Das machte mich neugierig und heute, am 15.11.24, wurde das Paket bereits zugestellt. Die Pullover probierte ich gleich an und sie passen perfekt und die Verarbeitung ist mMn einwandfrei. Da gibt es nichts zu kritisieren. Insgesamt bin ich sehr zufrieden mit icewear.is und das wird sicherlich nicht meine letzte Bestellung dort gewesen sein.

I had a problem with a seam of my pullover and contacted the service. After a short conversation via mail Icewear send me a brand new one instantly!

I placed an order on Friday, I am in the UK and received it today (Monday). I love the icewear jumpers and couldn’t wait until I was back in Iceland to buy the puffin jumper and hat. I am glad I ordered it as it was easy and quick, it’s too warm to test them just yet, but if they are like the ones I brought from Iceland I don’t see there being an issue . I would buy again online as it was easy and quick

Brought a few items in the Vik store, whilst traveling to Iceland. There was a fault with the stitching in one of the t-shirts. The support team where quick to react and sent a replacement over to the UK. All other items are to a very high quality and the customer service was prompt and solved the issues. Would buy again.

The quality of the warm jacket on the wool insulation was very disappointing. They are completely empty on the sides and in some places on the sleeves. I am very cold in winter, so I decided to try to buy a warm jacket here. Winter is not cold yet, but I understand that it will be cold with an empty heater. I wrote to the support service. I was told that if you want to return the product, pay 30 pounds. I believe this is a scam. I spent 230 pounds on an order, of which I have to return 30 for a poor quality product. I really do not recommend this outfit. I mean outerwear. Maybe the sweaters are also of good quality, I won't know because it was the first and last experience with this store!!!

I’m beyond impressed with the level of customer service I received from Icewear!
The shipping and handling were incredibly fast: 4 days to receive the parcel from Iceland to Italy, with the weekend in between. The items I ordered are of excellent quality and exceeded my expectations. What really stood out was the gesture of refunding a discount even though the code wasn’t properly applied at checkout. That level of care is rare these days, and it has made me a loyal customer. Highly recommended!

Amazing service. I received the order from Reykjavik within 2 days! I’m really pleased with my hooded cardigan. Lovely colours and very warm. Happy customer.

I must highly praise a fantastic customer service. They were super reactive and very friendly. I ordered wool and received the wrong one... mistakes happen .. they agreed to send me the right wool without any payment on my part and I can also keep the other wool... the reason they gave was - we made the mistake - so thank you very much. I will order again from you.

Tolle Kleidung, warme, zeitlose, nordische Sachen im Angebot. Leider hohe Zollkosten und die Pullis kratzen etwas, das ist aber normal. Guter Shop!