Icewear レビュー 

Bought the Reykjavik winter coat with Icelandic wool padding in December 2023, in a bright orange color. It's very warm and I liked the look. But in just a few months of leisurely use (I'm retired and disabled, so the most I do is walk around in my neighborhood and ride the subway in it), the coat acquired black grime around the pockets and the seams on the sleeves. I consulted the care instructions and saw that it could not be dry cleaned, and emailed the company re: how to clean it. They responded suggesting that I use a "tech wash" product (such as Nikwax) for waterproofed outerwear. My apartment washing machine is too small for a large coat, so I set about hand-washing it with a dilute solution of Nikwax. That process had zero effect on the black marks on the sleeves and around the pockets. This grime is permanently set into the fabric and will not come out. I'm surprised at how easily the coat absorbed dirt that can't be removed. I loved the bright color but I guess I'll go back to a black coat of higher quality.

The Icewear Outlet is a scam. There is no Outlet! You drive 40min in a que to the Outlet store only to find out that they have one small chamber in the store were indeed is an Outlet. The stuff sold there is terrible and very very Limited! The Chamber is in a lager normal Store with the normal high prices…

bought the Petul men's pullover, its a thin knit that's not that good, the design is nice but its overpriced for the quality.

I bought some slippers from Icewear. A fault became apparent after they arrived. Icewear were incredibly helpful, replacing the slippers promptly. Alexander and Harpa from the customer team kept me informed throughout and were friendly and helpful. Lovely slippers and lovely staff!

The zipper for my son’s fleece got stuck without any apparent reasons. We were disappointed as we loved the product and we thought it was very well made with ann excellent quality material, otherwise. I contacted Icewear customer service and explained the situation and sent photos and proof of purchase. Then, they immediately sent us another fleece to replace. We are so happy with their products as well as their customer service. Highly recommend!

I love the Icewear brand, and products. I wish I had added up the costs of buying and returning products to them before purchasing though. I bought a two sweaters for £115 each, with a view to sending one that didn’t fit as well back (it turns out they ran quite large). Once the tax and postage was added in, the total was £305 - I sent the huge one back and received a refund of the less than the price of one sweater once return postage was deducted.

One £115 sweater ended up costing me close to £200.

The bottom line, be cautious.

Made in China. The website suggests that products are made in Iceland. You can read mentions like: "Icelandic manufacturer", ""we oversee wool and garment production at various locations in Iceland..." but NO mention whatsoever that what is sold online comes from China or elsewhere. I want to support local economies, traditions and limit transportation. It's fine to produce in China, only you need to not be misleading about it and to charge far less. This is not transparent and lacks professional ethics.

Cette entreprise est une entreprise d'escrocs, ni plus ni moins ! Après m'avoir débitée deux fois (avec un différentiel de 0.37 euro sans aucune raison pour chaque commande) suite à un blocage de leur site, ils reconnaissent l'erreur après que je les ai contactés. Je renvoie l'article avec une étiquette retour fournie par eux et aujourd'hui je me rends compte qu'ils m'ont remboursée moins de la moitié ! Litige ouvert immédiatement chez Paypal, ne surtout pas se laisser faire par cette entreprise qui en plus fait des publicités mensongères avec des pseudos réductions qui n'existent pas ! Service Clientèle de la Communauté Européenne prévenu ce jour. Et j'attends le remboursement total d'urgence. Honte à vous !
MAJ février 2024 : litige résolu en ma faveur

Never considered buying on-line from outside the UK before this. Placed order on Saturday and it was delivered from Iceland on the following Wednesday, all customs duties etc, paid.
The website shop was easy to use and the sweater sizing was a great fit, using EU sizing.
Happy to order again from Icewear.

Bonjour, j’ai fait différents achats chez Icewear et suis totalement satisfait du design, de la qualité de fabrication des matériaux et surtout de l’ingéniosité de la conception.
J’ai pu tester la réactivité et la qualité du service après-vente, car les parkas taillent grand. Pour la France, ne pas hésiter à commander une taille en dessous de votre taille habituelle.
Supers Produits, bravo

I had an issue with a suit for which I contacted Icewear customer support. The support was really excellent, both the communication and handling (solving) the complaint.

I absolutely love Icewear. Their product is not only beautiful and comfortable to wear, but the customer service is exceptional. When I had a problem with one of my purchases the Icewear team went above and beyond to help me replace the product. I highly recommend this brand and their amazing products!

Exceptional service which is so unique nowadays and the finest quality clothing. I am their new customer!

Customer service was great. I bought a shirt during my holidays on Iceland. Back home , in the Netherlands, I noticed a small pinhole in it after washing. Shouldn’t happen, but nevertheless. Entered my complaint on their website and got an almost instant response and was immediately offered and sent a replacement without any hassle. So, happy with the after-sales customer service.

I made a large purchase at icewear Artic Explorer in Reykjavik on July 12,
2023. Was a visitor in Iceland off Cunard
ship. Signs all over store indicating VAT refund available. I was hesitant at first, however was assured by staff in store that VAT would be reimbursed as customs
agent would be available at ship prior to our departure. With this in mind spent more money then intended. Very
disappointed that the VAT refund information was not correct and I felt that staff openly
used this as a sales pitch to encourage sales. Icewear is a huge business
in Iceland , and I feel victim to the sales pitch. I spent the amount of money expecting a VAT refund that apparently is only available at
airport. Customs officer are not mandated on departing cruise ships. I wrote to Iceland government and wrote complaint to Icewear asking for the amount I should have received in VAT refund as a credit to my card. This was not considered and I was offered a gift card instead. I don’t want to spend more money at Icewear. Shame on Icewear for taking advantage of visitors to their country.

I wanted a lovely Icelandic jumper while on travels in Iceland. I really liked the patterns and was especially attracted to the Ásbyrgi for the design, cut and materials. However it did not work for me. I emailed Icewear and Björg wrote back almost immediately with several alternative jumpers. He went out of his way to help. When in Reykjavik I looked at the alternatives he had suggested and found Pjórsärver waiting for me. It’s perfect: same pattern, same cut, lovely deep cuffs on the sleeves. Björg was so helpful in customer services and I have a jumper I love which is warm, soft and stylish. I’m delighted. Couldn’t have done better

The CLOTHING ARE GREAT, THE CUSTOMER SERVICE EVEN BETTER !

Nice stuff.
Got my first Icewear gear in Iceland a few weeks ago.
Ordered som extra shirts and a softshell via the webshop. Delivered as planned and the same (good) quality, as expected.
Well done.

As someone who grapples with Raynaud’s phenomenon, I decided to give up gloves and go with mittens, more specifically, the Kaldi mittens, which are insulated with Icelandic wool, as when I cycle in cold weather, my fingertips become numb with a prickly feeling or stinging pain upon warming.

Though I got them toward the tail-end of the winter season, so far, they have made a tremendous difference. They have brought warmth and a sense of well-being when cycling in cold weather.

In addition, the customer service was stellar. I had a hiccup with delivery, and the customer service rep who helped me could not have been any more helpful, pleasant, and attentive.

I highly recommend Icewear.

The website claims the sweaters are 100% Icelandic wool. The one that I bought for almost $200 which gave me a huge rash when I tried it on. I'm not allergic to anything so I took a more careful look at the sweater. It turns out the sweater was made in China. I had it checked it out and it turns out it wasn't the 100% Icelandic wool I was promised. It wasn't even wool. It was 100% recycled polyester which is perhaps the most unclean materials. Icewear should be transparent in where they make their products. I don't want to spend $200 for a sweater made in Chinese sweatshop from cheap materials, that is an insult. If you want to outsource, do so in a country that is known for and where you can control the quality assurance process. China is not one of those countries. I threw the sweater away because I don't want other people to get poisoned the same way I was.