IDFC FIRST Bank ロゎ
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IDFC FIRST Bank レビュヌ 

201
•
TrustScore 5段階評䟡の1.5

1.4

民間銀行
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5぀星のうち1の評䟡

This is worst bank I have ever experienced. Back in the day we used to cribb about nationalised banks but trust me, this bank is much much worse than those days of nationalised banks. I have NRE/O... もっず芋る

5぀星のうち1の評䟡

Very disappointing services. I am using idfc credit card since long and always paid my amount on time. Once there was statement bill amount was 1,70,000. I use to pay bill through UPI, so due to UPI... もっず芋る

5぀星のうち1の評䟡

NRI relationship manager support and overall customer service is worst. You will get good response until you open the account. After that forget customer service. Stay away.

5぀星のうち1の評䟡

IDFC First Bank is a good bank, but the loan management team lacks understanding. If they speak Bengali anywhere in the country, they should at least understand that our national language is Hindi, no... もっず芋る

䌁業情報

  1. 民間銀行

圓該䌁業による蚘述

About IDFC FIRST Bank Introduction: IDFC FIRST Bank's vision is to build a world-class bank in India that's guided by ethics, powered by technology, and a force for social good. IDFC FIRST is a new age bank that works in the best interest of its customers. Customer-First Philosophy: The Bank has a customer-first philosophy and offers high-quality products to our customers. In any product we launch, we bring something special to our customers. For instance, the Bank is the first and only bank in India that offers Zero fees for 28 essential services on Savings Accounts including for ATM cash withdrawals, IMPS, RTGS, NEFT, Cash Deposits at branches, Cash withdrawals at branches, SMS Alerts, Cheque book, Demand Drafts, Pay-order, duplicate statements, etc. IDFC FIRST Bank is the first bank to offer monthly credit in savings accounts. The bank’s credit cards have unique features such as lifetime free, never-expiring rewards points, zero interest on cash withdrawal at ATMs and low APR, so customer incur less fees on our Credit Cards. Ethics First: The Bank believes that income earned unethically is not worth earning. The Bank applies a "Near and Dear" Test in all product design, so that the employees of the Bank serve only such products to customers that they'd want for their own loved ones. Transformation: IDFC FIRST Bank has transformed from infrastructure to retail banking in four years since merger, increasing CASA ratio from 8.7% to 46.8% (December 31, 2023). Total Customer Deposits have increased by 4.5X from Rs. 39,602 crores at the time of merger as of December 31, 2018, to Rs. 1,76,481 crores as of December 31, 2023. The Bank has set up 897 branches and 1,136 ATMs. Financial Performance: The Bank recorded a PAT of Rs. 2,232 crore (~US$ 269 million) in 9M-FY24, with strong Capital Adequacy of 16.73%. The Bank has a long history of nearly 14 years (including period of Capital First) of maintaining high asset quality, with Retail, Rural & SME book currently having Gross NPA of only 1.45% and Net NPA of 0.51% as of December 31, 2023. Overall Gross NPA including infrastructure is 2.04% and Net NPA is 0.68%. ESG Goals: The Bank is highly committed to ESG. The Bank has high governance scores, the business lines naturally support social goals, and efforts are ongoing to achieve environmental goals.

連絡先

1.4

ひどい

TrustScore 5段階評䟡の1.5

201件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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1.4

すべおのレビュヌ

(201)

過去12か月のレビュヌ数: 83件

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5぀星のうち1の評䟡

Worst and annoying bank

Many functionalities in the app doesn’t work. They couldn’t fix the UPI issue. It has been more than 3 days, still haven’t fixed it. If I access many parts of the app, it crashes. First make the app stable and build the functionality and sure there is no regression. App full of bugs and crashes or not working. Very very annoying and highly undependable app. In case of any urgency, your app will ditch the customers.
Average customer support - Few ladies were shouting and not listening to what the customer is asking for.

It says main head branch in the city, but it doesn't do any customer related banking activities. It is just joke, then calling it as head branch for the city. First address customer needs, make the app reliable and fully functional and make the main head branch in the city as customer oriented branch otherwise don't call it as head branch of the city.

2023幎7月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Worst kind of experience with IDFC


Worst kind of experience with IDFC First Bank. IDFC First bank is cheater. I took home loan for Rs 55 Lakhs against BT from IDBI. They gave the cheque on 23rd March and cheque date put on was 27th February. Hence, they try to cheat me for almost one month interest which comes out to be app.Rs 36k. Bank and DSA colluded to cheat the customer.

2023幎3月23日
自発的なレビュヌ
5぀星のうち3の評䟡

Pleas do something with the app

Pleas do something with the app. Not complaining about IDFC First Bank app's features but it's just the app runs too too slow. It takes a lot of time and patience to do whatever activities I want to do on the application!

2023幎1月5日
自発的なレビュヌ
5぀星のうち2の評䟡

Pathetic service, poor management

The CUSTOMER CARE OF THE IDFC FIRST BANK IS PATHETIC. THEY SHOULD LEARN FROM OTHER TOP PRIVATE BANKS. The apps are not upto the mark. Even the largest bank in country has much better apps and portal. This bank also doesn't provide the welcome voucher as they promise, they did sent an email with a link but there's no option to claim the voucher. And, even after sending email to the CEO the same is NOT resolved. So, an urgent change in the top management might be the option for them. Meanwhile, I'm planning the close all my relationships with this bank.
P.S. Before you become their customer they are so nice to you but they neither have the staff nor technologies that can make this bank keep functioning successfully in future.

2022幎4月11日
自発的なレビュヌ

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