This is worst bank I have ever experienced. Back in the day we used to cribb about nationalised banks but trust me, this bank is much much worse than those days of nationalised banks. I have NRE/O... もっと見る
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Very disappointing services. I am using idfc credit card since long and always paid my amount on time. Once there was statement bill amount was 1,70,000. I use to pay bill through UPI, so due to UPI... もっと見る
NRI relationship manager support and overall customer service is worst. You will get good response until you open the account. After that forget customer service. Stay away.
IDFC First Bank is a good bank, but the loan management team lacks understanding. If they speak Bengali anywhere in the country, they should at least understand that our national language is Hindi, no... もっと見る
企業情報
当該企業による記述
About IDFC FIRST Bank Introduction: IDFC FIRST Bank's vision is to build a world-class bank in India that's guided by ethics, powered by technology, and a force for social good. IDFC FIRST is a new age bank that works in the best interest of its customers. Customer-First Philosophy: The Bank has a customer-first philosophy and offers high-quality products to our customers. In any product we launch, we bring something special to our customers. For instance, the Bank is the first and only bank in India that offers Zero fees for 28 essential services on Savings Accounts including for ATM cash withdrawals, IMPS, RTGS, NEFT, Cash Deposits at branches, Cash withdrawals at branches, SMS Alerts, Cheque book, Demand Drafts, Pay-order, duplicate statements, etc. IDFC FIRST Bank is the first bank to offer monthly credit in savings accounts. The bank’s credit cards have unique features such as lifetime free, never-expiring rewards points, zero interest on cash withdrawal at ATMs and low APR, so customer incur less fees on our Credit Cards. Ethics First: The Bank believes that income earned unethically is not worth earning. The Bank applies a "Near and Dear" Test in all product design, so that the employees of the Bank serve only such products to customers that they'd want for their own loved ones. Transformation: IDFC FIRST Bank has transformed from infrastructure to retail banking in four years since merger, increasing CASA ratio from 8.7% to 46.8% (December 31, 2023). Total Customer Deposits have increased by 4.5X from Rs. 39,602 crores at the time of merger as of December 31, 2018, to Rs. 1,76,481 crores as of December 31, 2023. The Bank has set up 897 branches and 1,136 ATMs. Financial Performance: The Bank recorded a PAT of Rs. 2,232 crore (~US$ 269 million) in 9M-FY24, with strong Capital Adequacy of 16.73%. The Bank has a long history of nearly 14 years (including period of Capital First) of maintaining high asset quality, with Retail, Rural & SME book currently having Gross NPA of only 1.45% and Net NPA of 0.51% as of December 31, 2023. Overall Gross NPA including infrastructure is 2.04% and Net NPA is 0.68%. ESG Goals: The Bank is highly committed to ESG. The Bank has high governance scores, the business lines naturally support social goals, and efforts are ongoing to achieve environmental goals.
連絡先
The Square,C-61, G Block,Ground Floor To 8th Floor Bandra Kurla Complex, Bandra East,Mumbai, 400051, Mumbai, インド
- 9819024017
- maria.syed@idfcfirstbank.com
- www.idfcfirstbank.com
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Incredible Incompetence
Incredible Incompetence
I am astounded by this bank’s amazing lack of professionalism and incompetence. Having started a process of applying for an account 2 months ago, I am no further forward. Clearly, as much as Modi ji progresses the country, some people and organisations remain entrenched in mediocrity.
I write this to save many of you the time and effort in engaging with this bank. I apologise if all the employees of this bank are not in the same category of Shivaraj Shetty and Anshul Daga.
I can verify all of the above with the numerous emails and texts I sent. Trustpilot, hopefully, does not view this against their guidelines (as it is not) or side with big industry.

IDFC FIRST Bank からの回答
One of the best bank
I own a saving account with IDFC first…
I own a saving account with IDFC first Bank. Their zero fee banking initiative is really great. I had some queries regarding this and I visited their branch get to get clarification. The relationship manager was very helpful and helped me with all my queries.
If there are less than one star this…
If there are less than one star this Idfc bank deserves them. This bank is a fraud and scam only. Opened a new account and deposited 30,000₹ and once they are deposited I can not use them and no one respond what to do. Their customer care is worst, no email id is there where one can send an email and ask any response. My money is stuck in this bank and would recommend others to never look to have any kind of transaction with Idfc bank in any situation as this bank is a total fraud and its customer services is fraud too. Talked to a person named Vikash Singh in its Car loan department for my car loan completed and asked them to send the NOC and he sent that to me to my email id and when I asked him if he can send this to my via post he started asking me why I need it by post when he had sent this to me by email. This bank and its employees are total a scam and fraud and never there to help the customers. Everyone please be aware from this bank as there is no email of this bank where you can get any help. It’s a total wastage in banking system of India, this bank is only a fraud.
Frauds
Bunch of frauds operating the bank who steal personal identification from other banks and don’t stop bothering other bank customers by calling them multiple times daily. Stay away from these unethical fraudsters.
Friendly Branch Staff
Friendly and very cooperative staff at the branch I visited. Made banking in person a pleasant experience.
Exceptional customer service!
Excellent customer service I have always received quick and efficient response to all my queries.
Wrost Bank to deal with
Wrost Bank to deal with. Very poor experience! Hidden charges on AMB requirement on Savings account.
Very very cheapest bank I ever seen
Very very cheapest bank I ever seen
They will continuously debited my cash for no reasons and the emi also very big amount every mnth I paid about 1000 for bounce charge .I paid the money the crct day ,but without no reason they will bounced charge .never go for any services for this bank.they are cheating customer.the world's froud'st bank is IDFC FIRST BANk.
SOME MAJOR TECHNICAL ISSUES WITH THE…
SOME MAJOR TECHNICAL ISSUES WITH THE BANK
1. OTP NOT RECIVED ON SMS FOR LAST THRE DAYS.SAME MOBILE NO LINKED WITH OTHER THREE BANKS BUT NO ISSUE .
2. IDFC BANK MESSAGE COMES ON EMAIL THAT OTP DELIVERED THROUGH SMS BUT NO SUCH SMS IS RECEIVED AFTER 5 ATTEMPTS
3. OTHER BANKS LIKE HDFC SENDS OTP THROUGH EMAIL AS WELL AS SMS AND EVEN IF OTP THROUGH SMS IS NOT RECEIVED ON CAN DO TRANSACTION BY CHECKING EMAIL
4. IDFC BANK IS RIGID THAT OTP WILL COME THROUGH SMS ONLY AND NOT ON EMAIL AS WELL AS THROUGH SMS SO PROBLEMS
5. CHECKED TO MY OPERATOR AIRTEL THERE IS NO ISSUE ON THEIR END
6. COMPLAINED LODGED ON HELP LINE ON 13-01-2024 BUT NO SOLUTION SO FAR
EXPECT DYNAMIC MD OF THE BANK WILL EXAMINE THIS MATTER .
R K NAGPAL MOBILE NO 9910528368
Worst Treat with customer from loan department on chandra layout branch Bangalore -560040
The world worst bank is IDFC Bank,they don't have proper operation team,in chandra loyout loan branch IDFC Bank employees mis behave with customer & there is t00 much hidden charges will applicable,i request all people to not go with IDFC First bank, please go with other banks like ICICI Bank they will provide good respect & polite with customer.
When i told to give one more NOC due to RC i have recieved late from RTO ,IDFC employee(Mr.Pradeep) is misbehave with customer & he his asking Rs.500 to issue to NOC,but its not my mistake to submit to RTO on HP Cancellation & Mr.Pradeep will alway misbehave with customer he will always show his attitude ,i request to IDFC Founder to look on this kind of employee behaviour & take proper inmprovement action.
Worst service in this bank
Worst service in this bank, while taking loan they will assure that we can close the loan after 1 EMI but when we check they tell different story. Never go for any service for this Bank. They are cheating the customer by giving lie assurance. Worst Worst Worst customer service and loan department. They are charging 27% for personal loan which no bank or NBFC 's charging.
pathetic…
Opened a current account pathetic service no relation ship manager bothered to slove clients problems .At the time of opening they are claiming with lots of free services and offers to be provided by bank but all are in vein.NOT AT ALL TRUSTED COUSTOMER SERVICES.
I have closed my loan and they deducted…
I have closed my loan and they deducted my emi
Worst bank never recommended anyone
Stay Away from IDFC
Being a client of the GMS Road, Dehradun branch has been the worst mistake ever. Pathetic service. The people there don't know what they are doing. Most unprofessional and incompetent.
Fraud organization in name of bank.
Fraud organization in name of bank.
High rate of interest and repeated calls every 15 mins from the loan recovery. RBI has to take action. This organization is looting the customers
Worst bank service I had an account…
Worst bank service I had an account since 2017 and it's 2023 my amount hold by MHA and they did and no one even helped me in proper way how to resolve that issue better is Paytm at least they guide me in right way and their support said amount held by MHA and I asked what is MHA they scared on call they weren't aware what it is worst service afterwards one senior guided me but very wrongly. He inform me what is MHA and thought he helped me , I will never recommend this bank for further.
cheap services provided by…
very cheap services provided by customer care services litreally get irriated with continous phone calls for emi even after payment has been done they continously call for payment & talk very rudely.not satisfied with facility please improve system of bank for EMI.every month same issue faced by us.
The worst bank in Whitefield
The worst bank in Whitefield, Bangalore
Don't by mistake go there,you will be sorry
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