IDFC FIRST Bank レビュー 

Very Poor Customer Service & Unprofessional Collection Behaviour

I am extremely disappointed with the customer service and behaviour of the collection staff. I missed one EMI, which was only 12 days delayed, and Collection Manager visited my residence.
During the visit, he allegedly used rude and inappropriate language toward my parents and told them to vacate the house, which is completely unacceptable and distressing.
I understand that banks have the right to follow up on overdue payments, but collection staff should maintain professionalism, dignity and respect, especially when dealing with family members.

Very disappointing experience. I expect better customer service and professional conduct from the bank.

My Experience with IDFC FIRST Bank – Extremely Disappointing

I’ve maintained my salary account with IDFC FIRST Bank for nearly 7 years. I don’t have any loans, EMIs, or other credit cards in my name.

Recently, I spent more than an hour going through the credit-card approval process, only to be denied later. What made it more frustrating was that the bank initially called me and indicated that I was eligible, but the application was eventually rejected with just a SMS.

I then escalated the matter through email, hoping for a proper explanation. Unfortunately, I received a generic/subjective response without a clear or satisfactory reason for the rejection.

As a long-standing customer, this entire experience has been extremely frustrating and feels like unnecessary mental harassment.

At this point, IDFC FIRST Bank has become one of the worst banking experiences I’ve personally had, and I would seriously think twice before recommending this bank to anyone.

Waiting for the Executive to visit for opening of account since last 5 days. Still waiting. What should be my review!

The Ashok Nagar Branch is being run like a thrift fund or society. It does not function likie a Bank. Even the basic infiormations are not known right from the Branch Manager to Clerical level.
Recently i have deposited my Son's Cheque for Rs 10,00,000/- on 7th of August. As on date (13.08.26) they are holding the Instrument in the branch with out even informing the Depositor, Without Informing the beneficiary and they have not sent the cheque to depositors registered address. When i spoke to BM also they dont have valid reason.
Of course we have 5 account for our family in the same branch (all the accounts are maintained very well) and some how we are managing.
Even pass book printing is not being done properly for many many years.
The concererned autority may take proper action against these issues.

I am disappointed with the level of service provided by the bank. The major issues I have faced are:

1. Soiled notes: The branch is not accepting soiled notes, which creates unnecessary difficulty for customers.
2. Delay in services: Even basic banking services are taking far too long to process.
3. Delay in cash deposits: Cash deposits are not being handled promptly, resulting in unnecessary waiting and inconvenience.
4. Basic services taking months: Requests for basic banking services are sometimes taking months to resolve, which is completely unacceptable.

I request IDFC FIRST Bank to seriously look into these issues and improve the efficiency and customer service at the branch. Customers should not have to repeatedly follow up for basic banking services.

Very Disappointing Banking Experience – IDFC FIRST Bank

I strongly recommend that customers carefully consider the level of service before opening an account with IDFC FIRST Bank.

I have faced repeated difficulties in routine banking transactions, including cash withdrawals, NEFT, RTGS, Demand Draft (DD), and self-withdrawal. Even after completing the required formalities, including Positive Pay confirmation/intimation, confirmation emails, and other necessary documentation, the release and clearance of funds have been unnecessarily delayed.

The most frustrating part is that even after completing all the required procedures and providing confirmations, the bank has not provided timely fund clearance. This creates serious problems when payments are urgent and time-sensitive.

The response and coordination from the Branch Manager and concerned staff have also been disappointing. Customers should not have to repeatedly follow up for basic banking services after fulfilling all required formalities.

My experience has been extremely unsatisfactory, particularly regarding fund clearance and customer service. I sincerely hope the bank's management reviews these issues and improves its service standards, communication, and transaction-processing procedures.

Rating: 1/5 – Very Poor Experience

Extremely poor service – I would give zero stars if I could.

I have had repeated and unacceptable problems with IDFC FIRST Bank.

When I first opened my NRE/NRO accounts and deposited money, the bank later told me that the first transaction had to come from my UK bank. My account was then frozen. I had to make the transfer again from a different bank because the first transfer was not properly acknowledged. It took over four months to resolve the issue.

The bank also entered my address incorrectly, and despite repeatedly reporting it, it still has not been corrected.

I am now trying to transfer funds from my NRO to my NRE account. This has been going on for over two months, despite me submitting the requested documents multiple times.

The lack of communication, accountability and basic efficiency is astonishing. I have spent countless hours chasing the bank and repeatedly providing the same information.

This has been one of the most frustrating banking experiences I have ever had. I would strongly advise anyone, especially NRI customers, to think twice before trusting IDFC FIRST Bank with their money.

Bad experience while taking loan as well at the time of closure.

I would like to say, noone should take loan ever from IDFC first bank.

Once you take a card or loan they call you daily 3 to 4 times. Had raised complaints but everttime they say will not be called. Hence on the last call told the representative to come and clean my society gutters and the roads as instead of disturbing us try to clean the gutters and roads. After humiliation the calls stopped. Usless people.

Very bad bank.
Not support customer in difficult time want only bank.profit

The customer service is worst and the unprofessionalism I have seen is unparallel. You keep on requesting one thing and they moght just not reply. Even the escalation team is poor. Very strange how they are doing work. Saba shaikh and Shruti kadam were assigned to me. Customer id - 6638476765

I had made a purchase using IDFC Credit card. While using the card I had used reward points. Half of purchase was returned hence, the payment was reversed. Unfortunately they had charged me for using reward points and when they had reversed my payment hey should have reversed my reward points too. They have charged me extra and I had to pay more. When I raised a complaint, after 2 days they send me a mail that the case has been closed. I am totally dissatisfied with their service. Unfortunately there is no phone banking and no relationship manager. Please don't trust this bank

My experience very fraud banking service

Every day, I receive numerous calls about credit cards, personal loans, and other financial products, even though I am not an account holder. They call late at night as well. Every time, I reject the calls and clearly show that I am not interested, yet they continue to call. It's absolutely hopeless.

Bad customer experience and worst bank in the world

One of the worst banks to deal with...The loan department team gives you a totally wrong picture and lies about everything.request all to not get associated with idfc bank they keep everything hidden and after you sign the agreement you are in for a shock.

I applied for a personal loan with IDFC FIRST Bank after seeing marketing communication mentioning interest rates starting from 9.99% and "No Foreclosure Charges."

I eventually received a different loan product with a 14% interest rate, a 5% foreclosure charge, and a nine-month lock-in period. I accepted the loan because of my urgent financial requirement.

I fully understand that loan products and interest rates are subject to eligibility and that I accepted the final terms. My only request to the bank has been for a clear, case-specific explanation regarding:

• Why I was not eligible for the product advertised with "No Foreclosure Charges";
• What factors resulted in a different product being offered to me;
• How the foreclosure charges and lock-in period became applicable in my case; and
• Where and when these distinctions were specifically communicated during the application process.

I have raised these queries through multiple emails and would appreciate a direct, point-wise clarification from the bank through email.

I hope this feedback is taken positively in the interest of transparency and customer communication.

My experience with IDFC First Bank has been extremely disappointing. I have been facing issues with my bike loan closure for the last 8-10 months.

I have visited the bank 8-10 times, but every time am given a new reason and asked to come back later. The bank keeps saying that my RC is not updated, so they cannot issue my NOC. However, despite so many visits, my issue has still not been

resolved.

I have already completed all my loan payments. As a customer, it is very frustrating to make repe

We buy a home loan. Idfc is worst bank. We ask emi date in 5 th. But bankers set emi every month 2nd date.

One of the worst banks to deal with...The loan department team gives you a totally wrong picture and lie about everything.request all to not get associated with this bank they keep everything hidden and after you sign the agreement you are in for a shock.This bank is the worst bank to deal with.please refrain from taking any loan from this bank.These people are not ethical.so please don't get associated with HDFC