Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る
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Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る
企業が回答しました
Big thank you to Trevor and his team in Southampton during my helmet purchase yesterday! Excellent service and advice as always! Changed my comms over too, nothing too much trouble! No doubt see you... もっと見る
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After receiving a damaged product. A few email and Denis from the Watford branch swapped faulty unit out no problem. Great company and customer service. Will be back when next need motorbike equipme... もっと見る
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Glasgow store is excellent. Nick and Carla a credit. Carla was polite, and helped sort out an online order issue. Carla gave good advice at trial fit of the Shoei Glamster. My ordered helmet tur... もっと見る
企業が回答しました
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
1 Lawrence Way, GU15 3DL, Camberley, 英国
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Scorpion EXO-491 Dream - Black/Chameleon advertised and displayed on your website with the pink visor, not a single picture with a clear visor indicating that it could be only the clear visor and helmet arrived with clear visor only only if you scroll all the way to the bottom deep in the details youll notice pink visor is not included very dodgy missleading showing the helmet with the pink visor only very shadowy practice, other shops show pictures with clear visor as it comes.

Infinity Motorcycles からの回答

Infinity Motorcycles からの回答

Infinity Motorcycles からの回答
The purchasing process was smooth and shipping was very fast. Unfortunately, the item didn't fit, but the return process was straightforward, easy, and handled quickly. Overall, a positive shopping experience with excellent customer service.

Infinity Motorcycles からの回答

Infinity Motorcycles からの回答
Sizing can be an issue with bike gear, each manufacturer seems to be very different. So sometimes finding the right size kit is trial and error. Infinity have been very patient and their returns process has been brilliant. I’ll certainly be using them for all my bike related purchases from now on. Shout out to Tom in customer service who’s been brilliant.

Infinity Motorcycles からの回答
If I could give -5 to this company? I would in a heart bit. Ordered a £239 pair of motorcycle trousers, the shipping was lost on transit by their own admission. Now they are keeping the money because they say they delivered it to my neighbour, this is BS. They are masters of thievery, awful costumer service. Every time you are in a phone call with them, they will take time by saying that their systems are down now, and they will call you later (never happens). Don't spend your money to this crooks.

Infinity Motorcycles からの回答
Awful customer support, bought an Alpinestars r10 helmet with a defective visor and the limited to minimal responses from the customer care team to resolve the matter have been unsatisfactory.
Despite me informing the team that the helmet has since had a Cardo packtalk fitted and chin mount they are requesting I return the helmet in full rather than the visor alone. Every reply gets ignored until the 3rd follow up.
Be wary if you intend on purchasing a high value item.

Infinity Motorcycles からの回答
James at york is a cracking bloke. Recognising me straight away. He was busy so I trust him to do my online refund while I went back to work

Infinity Motorcycles からの回答
Ordered the agv K6-S Braven Sunday 31st May, arrived Tuesday 2nd June. So very quick to deliver. I'd ordered a small, as that's the size I've always had over the years with other brands. Unfortunately it was far too tight. I sent it back the same day asking for an exchange for a medium. Saturday 6th June my new lid arrived. Fits perfectly, really comfortable and very lightweight.
I've not had chance to go for a ride, so I'm not sure on noise etc.
Infinity have been fantastic. Fast free delivery, free returns and exchanged with no fuss, even though it was my mistake.
I would recommend them to anyone.
As a side note. If you're buying an agv and you've never owned one before, I would recommend you go up a size. Ideally though, go to a shop and try it on first. I didn't unfortunately.

Infinity Motorcycles からの回答
Best online price for the Rukka motorcycle trousers I was looking for. Very quick delivery and also has the benefit of free returns, if needed. 10/10

Infinity Motorcycles からの回答
Dionne has been absolutely fantastic all week, sizing multiple suits, demonstrating great knowledge of the products, and ensuring a truly five-star service which could not be beaten.
Totally happy with the end result, and really appreciate all the time and attention. Dionne I owe you a coffee!

Infinity Motorcycles からの回答
What a fast, friendly, helpful service.
I had ordered a new visor and pin-lock on Tuesday afternoon. Wednesday morning I got a call from a really nice guy saying that the pin-lock I had ordered would not fit on the visor is that what I had intended. He said he would pack the correct pin-lock as they were the same price and it arrived all correct the next day.Great service!!

Infinity Motorcycles からの回答
I ordered 2 items in good price/discount and i received the email confirmation that everything is packed and it will be shipped tomorrow as it was described. I received the email for tracking as well, but day after tomorrow when i had flight arranged with a friend, i received the email that there are no items in the stock, so we cannot deliver them before mid or end of June.
Later on the customer service when i complained didn't care anything for the situation they putted me, they just said that i can cancell the order or wait for end of June.

Infinity Motorcycles からの回答
great product very happy and was quick to deliver

Infinity Motorcycles からの回答
Ok, so the website response and the ability to search is very laggy. This badly needs sorting and must turn off a lot of customers (iPhone 12 using safari), not much better on an IMac. This is a shame because beyond that hurdle the prices and delivery via DPD is good. Item double boxed which is good. Returns easy (read their rules)
Will use them again.

Infinity Motorcycles からの回答
First time order. Amazing prices compared to other company's, ordered sunday morning and received it next day monday! Would definitely recommend.

Infinity Motorcycles からの回答
Order was processed and then deliverd with usual efficiency I have experienced previously from Infinity.

Infinity Motorcycles からの回答
I was in tonight for a Shoei fitting service I was met by Carla and her exceptional service as usual. I then had a great experience with Natale she went above and beyond to get my fit just perfect. She took care and showed great patience and experience. I can’t recommend highly enough and of course to nick for his friendly conversation and help. All the staff in this store tonight are an absolute credit to the company and really did make my night. I even left with a new pair of gloves

Infinity Motorcycles からの回答
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