Infinity Motorcycles レビュー 

532
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る

企業が回答しました

5つ星のうち5の評価

Big thank you to Trevor and his team in Southampton during my helmet purchase yesterday! Excellent service and advice as always! Changed my comms over too, nothing too much trouble! No doubt see you... もっと見る

企業が回答しました

5つ星のうち5の評価

After receiving a damaged product. A few email and Denis from the Watford branch swapped faulty unit out no problem. Great company and customer service. Will be back when next need motorbike equipme... もっと見る

企業が回答しました

5つ星のうち5の評価

Glasgow store is excellent. Nick and Carla a credit. Carla was polite, and helped sort out an online order issue. Carla gave good advice at trial fit of the Shoei Glamster. My ordered helmet tur... もっと見る

企業が回答しました

企業情報

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当該企業による記述

We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!


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4.1

ほぼ満足

TrustScore 5段階評価の4

532件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 94%に回答しています

通常48時間以内に回答

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4.1

すべてのレビュー

(532)

過去12か月のレビュー数: 98

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Missleading photos advertised

Scorpion EXO-491 Dream - Black/Chameleon advertised and displayed on your website with the pink visor, not a single picture with a clear visor indicating that it could be only the clear visor and helmet arrived with clear visor only only if you scroll all the way to the bottom deep in the details youll notice pink visor is not included very dodgy missleading showing the helmet with the pink visor only very shadowy practice, other shops show pictures with clear visor as it comes.

2026年6月17日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Garry,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
After looking into this, I could see that our suppliers, the manufacturer, and our competitors all have images of the helmet with a pink visor.
We have tried to make it as clear as possible in the description that the helmet comes with a clear visor, but we understand that this can sometimes go overlooked. We apologise that we have not displayed this information more prominently in the description.
We will also look into taking pictures of the helmet without the pink visor to prevent any further confusion.
Kind regards,
Hayley

5つ星のうち5の評価

Excellent service

Excellent service, great product

2026年6月10日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Chris,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with your product and the service you received.
Thanks,
Hayley

5つ星のうち5の評価

Great experience

Great experience, fast delivery fantastic price

2026年6月10日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Ian,
Thank you for your amazing 5-star review!
We are glad to hear that you have had a great experience with us and that you are happy with the price and delivery of your product.
Thanks,
Hayley

5つ星のうち5の評価

Good fast reliable service

Good fast reliable service, excellent product

2026年6月8日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Chris,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with your new product and its delivery.
Thanks,
Hayley

5つ星のうち5の評価

Smooth Purchase and Hassle-Free Returns

The purchasing process was smooth and shipping was very fast. Unfortunately, the item didn't fit, but the return process was straightforward, easy, and handled quickly. Overall, a positive shopping experience with excellent customer service.

2026年6月15日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with the customer service you received as well as the returns process.
Thanks,
Hayley

5つ星のうち5の評価

Quick delivery and great price.

Quick delivery and great price.

2026年6月14日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Christopher,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with the delivery time and price of your order.
Kind regards,
Hayley

5つ星のうち5の評価

Sizing can be an issue with bike gear

Sizing can be an issue with bike gear, each manufacturer seems to be very different. So sometimes finding the right size kit is trial and error. Infinity have been very patient and their returns process has been brilliant. I’ll certainly be using them for all my bike related purchases from now on. Shout out to Tom in customer service who’s been brilliant.

2026年6月11日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Simon,
Thank you so much for your amazing 5-star review!
We are glad to hear that you have had a good experience with us when shopping for your new bike gear and that you are happy with the service you received from our team.
I will pass this on to Tom.
Thanks,
Hayley

5つ星のうち1の評価

Only If I could give -5 to this company.

If I could give -5 to this company? I would in a heart bit. Ordered a £239 pair of motorcycle trousers, the shipping was lost on transit by their own admission. Now they are keeping the money because they say they delivered it to my neighbour, this is BS. They are masters of thievery, awful costumer service. Every time you are in a phone call with them, they will take time by saying that their systems are down now, and they will call you later (never happens). Don't spend your money to this crooks.

2026年5月26日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi,
We sincerely regret that your recent experience did not meet expectations.
Unfortunately, at the time of your order, we had been experiencing a few technical difficulties with our website, which our website developers worked hard towards resolving. We apologise that this came across as dismissive and that no one got back to you in an appropriate timeframe once the issue had been resolved.
We are also sorry that our courier DPD lost your parcel, as well as the other complications with your delivery.
I have passed this information on to our logistics team so that we are able to improve our services in the future.
Please could you also email info@infinitymotorcycles.com and inform them of your experience so that we can work towards finding a resolution.
Kind regards,
Hayley

5つ星のうち1の評価

Awful customer support

Awful customer support, bought an Alpinestars r10 helmet with a defective visor and the limited to minimal responses from the customer care team to resolve the matter have been unsatisfactory.

Despite me informing the team that the helmet has since had a Cardo packtalk fitted and chin mount they are requesting I return the helmet in full rather than the visor alone. Every reply gets ignored until the 3rd follow up.

Be wary if you intend on purchasing a high value item.

2026年6月5日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Michael,
We sincerely regret that your recent experience did not meet expactations.
We are sorry to hear that you felt like the issue with your helmet's visor was not dealt with appropriately and that you felt ignored.
I will pass this on to our logistics team so that we can look into this situation further and improve our services going forward.
Kind regards,
Hayley

5つ星のうち5の評価

James at york is a cracking bloke

James at york is a cracking bloke. Recognising me straight away. He was busy so I trust him to do my online refund while I went back to work

2026年6月8日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi,
Thank you so much for your 5-star review!
We are glad to hear that you have been having good experiences when shopping at our York branch.
I will let James know!
Thanks,
Hayley

5つ星のうち5の評価

agv K6-S Braven

Ordered the agv K6-S Braven Sunday 31st May, arrived Tuesday 2nd June. So very quick to deliver. I'd ordered a small, as that's the size I've always had over the years with other brands. Unfortunately it was far too tight. I sent it back the same day asking for an exchange for a medium. Saturday 6th June my new lid arrived. Fits perfectly, really comfortable and very lightweight.
I've not had chance to go for a ride, so I'm not sure on noise etc.
Infinity have been fantastic. Fast free delivery, free returns and exchanged with no fuss, even though it was my mistake.
I would recommend them to anyone.
As a side note. If you're buying an agv and you've never owned one before, I would recommend you go up a size. Ideally though, go to a shop and try it on first. I didn't unfortunately.

2026年6月6日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Lee,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with the returns and exchange process when purchasing your new AGV, as well as its fast delivery.
Thanks,
Hayley

5つ星のうち5の評価

Excellent service

Best online price for the Rukka motorcycle trousers I was looking for. Very quick delivery and also has the benefit of free returns, if needed. 10/10

2026年6月1日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Paul,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with the delivery of your new Rukka trousers.
Thanks,
Hayley

5つ星のうち5の評価

Five star service from Dionne

Dionne has been absolutely fantastic all week, sizing multiple suits, demonstrating great knowledge of the products, and ensuring a truly five-star service which could not be beaten.

Totally happy with the end result, and really appreciate all the time and attention. Dionne I owe you a coffee!

2026年6月2日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Tom,
Thank you so much for your 5-star review!
We are glad to hear that you have had a good experience when talking to our Online sales team and that you appreciate the attention that was put in.
I will pass this on to Dionne.
Thanks,
Hayley

5つ星のうち5の評価

Great service!

What a fast, friendly, helpful service.
I had ordered a new visor and pin-lock on Tuesday afternoon. Wednesday morning I got a call from a really nice guy saying that the pin-lock I had ordered would not fit on the visor is that what I had intended. He said he would pack the correct pin-lock as they were the same price and it arrived all correct the next day.Great service!!

2026年6月2日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Joanna,
Thank you so much for your amazing 5-star review!
We are glad to hear that you have had a good experience when purchasing your pin-lock and that you are happy with its delivery time.
We hope to see you again soon.
Thanks,
Hayley

5つ星のうち1の評価

Purely cheating

I ordered 2 items in good price/discount and i received the email confirmation that everything is packed and it will be shipped tomorrow as it was described. I received the email for tracking as well, but day after tomorrow when i had flight arranged with a friend, i received the email that there are no items in the stock, so we cannot deliver them before mid or end of June.
Later on the customer service when i complained didn't care anything for the situation they putted me, they just said that i can cancell the order or wait for end of June.

2026年6月3日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi,
We sincerely regret that your recent experience did not meet expactations.
We apologise that you were not alerted in an appropriate timeframe that the items you ordered were out of stock and that you had previously received a confirmation email for your order.
I will let our logistics team know so that we are able to look into this and improve our services.
Kind regards,
Hayley

5つ星のうち5の評価

great product very happy and was quick…

great product very happy and was quick to deliver

2026年6月1日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Martyn,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with your product and its delivery time.
Kind regards,
Hayley

5つ星のうち3の評価

Helmet ordered. Reliable Company

Ok, so the website response and the ability to search is very laggy. This badly needs sorting and must turn off a lot of customers (iPhone 12 using safari), not much better on an IMac. This is a shame because beyond that hurdle the prices and delivery via DPD is good. Item double boxed which is good. Returns easy (read their rules)
Will use them again.

2026年6月4日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Julian,
Thank you for your review!
We are glad to hear that you were happy with your delivery and our returns process.
Unfortunately, our website has recently experienced a technical difficulty. Our website developers worked hard towards resolving the issue.
We appreciate your feedback on this matter.
Kind regards,
Hayley

5つ星のうち5の評価

First time order

First time order. Amazing prices compared to other company's, ordered sunday morning and received it next day monday! Would definitely recommend.

2026年5月31日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi Jordan,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with our competitive prices and delivery times.
Thanks,
Hayley

5つ星のうち5の評価

Order was processed and then deliverd…

Order was processed and then deliverd with usual efficiency I have experienced previously from Infinity.

2026年5月30日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi,
Thank you for your 5-star review!
We are glad to hear that you are happy with the efficiency of your order.
Thanks,
Hayley

5つ星のうち5の評価

I was in tonight for a Shoei fitting…

I was in tonight for a Shoei fitting service I was met by Carla and her exceptional service as usual. I then had a great experience with Natale she went above and beyond to get my fit just perfect. She took care and showed great patience and experience. I can’t recommend highly enough and of course to nick for his friendly conversation and help. All the staff in this store tonight are an absolute credit to the company and really did make my night. I even left with a new pair of gloves

2026年5月29日
自発的なレビュー
Infinity Motorcycles ロゴ

Infinity Motorcycles からの回答

Hi William,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with the customer service you received during your Shoei Fitting.
I will pass this on to our Glasgow team.
We hope to see you again soon.
Thanks,
Hayley

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