Saraf Furniture レビュー 

Customer care service is pathetic.
I had bought solid wood kuber bookcase shelf in March 26, which got termite infection within 2 months and I have been after the support team for replacement of the product and they have failed to provide the service, it’s 22nd today.

My experience with Saraf Furniture has been very disappointing. I placed Order INSF666712133 on 19 Dec 2025 and only received an email on 10 Jun 2026 saying it was ready for dispatch, nearly six months later.

Customer service was poor, with repeated missed delivery commitments and vague responses, and the company also refused to refund the payment, citing that it was a sale purchase despite more than seven months of delay. I would not recommend Saraf Furniture to anyone expecting timely delivery, responsive support, or fair refund handling.

Pathetic experience! I have never received my order, even after a year of following up. They are not ready to provide a refund either. I am now taking this matter up through legal channels.

Saraf Furniture is a complete scam. They trick people with celebrity ads like Jonty Rhodes but deliver sub-standard, broken furniture. Took 4 months to deliver half my order, and it was heavily damaged. CEO Raghunandan Saraf is running a dishonest business—they only refunded my money after my lawyers literally went to the police station near their factory. A absolute band of thieves. Do not buy!

Order #INSF674602133 placed on 25th March has not been delivered yet while the ETA was 4-5 weeks. And after multiple follow-ups via phone and email your team has failed to deliver and not ready to cancel the order.
Not at all trustworthy and again today when I call them they are saying your order is failed in quality checking.I don't want the order anymore. Cancel it immediately and refund the amount. The amount is 40k, is the customer's money a joke to you? How can you scam so many people?
Give us the refund ASAP. It's our hard earned money you can't scam people like this.

Placed an order on March 29. The website promised delivery in 8-10 business days. It's now been over 6 weeks — no delivery, no shipping update, and the order still shows "Confirmed" with the message "We're preparing these items for shipping."

Reached out to the team multiple times and they were completely dismissive — no clear answer on when the order will be delivered, no option to cancel, and no refund offered. For a high-value purchase, this level of service is unacceptable.

If you can't fulfill orders within the promised timeline, at least have the decency to communicate proactively and offer cancellation or refund options. Avoid this brand if you value your time and money.

Pathetic product , pathetic customer service , pathetic overall experience. Will never recommend anyone to buy from here.

They are running some fraud website.
They take money beforehand and dont deliver products !

Avoid this company if you value your time, money or basic customer service.

I ordered a bed on 9th February with a promised completion date of 9th March. What followed has been one of the most frustrating purchase experiences I've had.

The delivery was repeatedly delayed with vague and inconsistent explanations. At one point, I was told it had failed quality checks. Despite this, when the bed finally arrived (well after the promised timeline), it still had visible defects including a scratched and poorly polished corner and a chipped edge.

Delivery itself was chaotic. There was no proper scheduling or communication from the company. Instead, I received random calls from delivery drivers with no notice. A confirmed delivery slot was missed entirely without any update.

Post-delivery has been even worse:
- The supporting centre leg was not installed
- I was told a carpenter would be arranged, but no one has shown up
- Multiple calls and emails have led to nothing but empty promises ("someone will call you today/in 2days")
- Even after escalation to "senior management", there has been no response

At this point, it's clear that the issue isn't a one off delay, but a complete breakdown in accountability and customer service.

I am now in the process of filing a complaint with the consumer helpline.

If you're considering ordering from them, I would strongly recommend thinking twice.

It's the worst customer service i have seen. i wish i have seen all reviews online. i bought a bed and side table online. i have called more than 25 times and sent so many emails but reply remains the same. they kept on giving dates. more than 3 months and haven't received my order.

any idea what needs to be done to get money back. please reach out to me.

thank you.

They are thieves, taking advantage of india's weak law and order.. We placed order on 5th of feb 2026, the delivery date on their website was showing 23 to 26th feb. With continue emails and phone conversations, on 26th they told me, your order will be dispatched by 10th of march(that too no guarantee, how can you even trust them), that means if they are able to dispatch order by 10th of march, it will be delivered by 15th of march.. When i asked for order cancellation, they denied, when i asked pictures of the product, if they are really working on it or at what stage, they also denied it... Learn from my mistake, don't repeat.

I ordered products from Saraf Furniture, and the experience has been extremely disappointing. My order has been delayed since October, and as of 5th January, it has still not been delivered.
They have repeatedly given different reasons for the delay—first citing that the polish needed more time to dry, then stating that a finishing issue was found during quality inspection.
On 31st December, I was assured that the delivery would be completed by 6th January. However, when I called today to confirm whether the order was dispatched, I was once again given a new date, saying it will now be dispatched on 10th January.
This continuous delay and lack of commitment is extremely frustrating. I am completely fed up with the repeated excuses and false assurances.
I strongly request others to reconsider before purchasing products from Saraf Furniture.

Fake site with extremely poor customer service. They marketed the products as pure sheesham wood. It is poor particle board/mdf. Once the product was shipped, they ghosted me for installation. No response to phone calls or whatsapp messages. I had to get a carpenter myself to assemble it. I found the cot was cracked in shipping.

Team, I strongly do not recommend Saraf Furniture, especially for online orders. They are largely unresponsive to return requests, regardless of product quality. It appears they follow an “ignore and exhaust Team, I strongly do not recommend Saraf Furniture, especially for online orders. They are largely unresponsive to return requests, regardless of product quality. It appears they follow an “ignore and exhaust” approach, hoping customers eventually drop the issue.” approach, hoping customers eventually drop the issue.

Their constant response is to call the customer support +91 80674 14797, who in turn will respond as if they have no connections with the online team and they’ll just keep postponing the solution until we get exhausted. Even the delivery coordination and installation was such a pain with then. STRONGLY DO NOT RECOMMEND - appears fraudulent!

I had great experience with saraf furniture. The quality of solid wood furniture is excellent.

Worst services and customer care experience ever! I purchased a cot from Insaraf Furniture two months ago and received a damaged product. I reported the issue immediately on the same day, and their customer team promised a replacement within 10 days. It’s now been over two months, and there has been no update, no communication, and no proper response from them.

Every time I call, they repeat the same false promise — “your replacement will be delivered in 10 days.” For the last 4 days, I’ve been calling daily just to get a simple email confirmation, and even that never arrives unless I keep following up. Their lack of responsibility and careless attitude is extremely frustrating.

I regret buying from Insaraf Furniture and would strongly suggest others think twice before purchasing from them. They sell damaged products and completely fail to support their customers after taking payment. Highly unprofessional and disappointing experience.

I would have given zero if it was possible. We had ordered 3 items including 2 beds and 1 side table in order number INSF657302133. On 1st Oct 2025. 2 items one bed and side table was promptly delivered though slightly late post diwali. But that's when the problems started, we are still waiting for our last bed the more expensive one in the order and everytime we get a new excuse. No way to escalate the problem and clear denial of nay refund of money even when they have failed to deliver the bed after almost 3 months. Pathetic customer service and absolutely no ownership by anyone including founder. Taking them to court is the last option that will be pursued by me. Please don't buy from them they are fraud people

I, Col Prakash Khandekar, Veteran of Indian Army recently purchased Items worth approx Rs 80000 online in Sept 2025.
This has been one of the worst mistakes of my life because of the following reasons:
I was Waiting formy Order #INSF657942133 to be Delivered which was to be done before Diwali as promised by your Sales person Mr Abhishek Agarwal.
The customer relations team is non responsive.

Sales team is doing a great job of promising quality and delivery within a month but once full payment is made then the customer has to run from Pillar to Post trying to get in touch with someone from Saraf. The response is so disheartening that it makes one feel really sorry for making a mistake of having got into Online order with Saraf Furniture.

I went on blind faith without any idea of the quality of the product, which was paid for on 24 Sept 2025 and was promised delivery before Diwali ie 20 Oct 2025.
After a horribly harrowing time I finally received all the items on 5 Dec 2025.

The warehouse was another terrible experience too. The gentleman from Mumbai Warehouse was extremely curt. I received a call from him around the 29th Oct that two items, out of three ordered, would be delivered at my delivery address at Pune on the next day. I was out of Pune at that time and it was impossible for me to arrange the receipt of the items from where I was. There was No prior intimation of the delivery date. for me to make provisions to accept the delivery of the items. When I spoke to some of the Saraf Members about it I was told that they could not do anything about it as the warehouse is a different setup and they had no role to play. They even refused to give me the contact details of the warehouse manager so that I could talk to them. In fact I was told that I should have saved the Number when I received the call. Unfortunately I had not done so and after a few days it was untraceable on my phone.

Even now, I am unable to contact any senior people in the Saraf Furniture Organisation. It's a Horrible experience. Unresponsive people. This experience has opened my eyes and left me in a distressed state.

The worst is that not a single senior person from Saraf has called me or had the courtesy to get in touch with me. The contact Number 080 6741 4797 connects with some frontline sales person or manufacturing person who is not allowed to escalate the call or connect the customer's call to any senior person in the system. So everyone sits insulated from the customer. If such a thing can happen to me then I wonder about the fate of hundreds of other customers or potential customers who will face similar fate.
Finally the Quality of the furniture is Bad and the Polishing is very poor Quality.
Several items of furniture are damaged and broken. I sent the Photos of the damaged pieces as the protocol.
I am desperately trying to get in touch for the damaged items but there is NO Response.
I WARN ALL PEOPLE TO BE VERY CAUTIOUS IN DEALING WITH ONLINE FURNITURE FROM THIS COMPANY.
AFTER YOU MAKE YOUR FULL PAYMENT THEN YOU ARE AT THEIR MERCY.
A Very Unhappy customer

Col Prakash Khandekar
9370145707
Pune

Pathetic service and order is not even delivered yet which is placed on Aug