Interior HomeScapes レビュー 

Interior HomeScapes からの回答

2023年3月7日

Hi Mary Ann, Thank you for your review. We took a look at your order and all of the notes. The dining table base that you ordered was on backorder at the manufacturer Global Views/Studio A when the order was placed. Our customer service department reached out to you to confirm that the backorder time frame worked for you and you stated it did so your order was processed and shipped as soon as the manufacturer got the table base in stock. According to the order notes, our customer service department spoke with you multiple times during the backorder time frame and provided updates on when the item was expected to be in stock at the manufacturer. The table base shipped through our white glove delivery carrier Sun Delivery and it does look like at the time of delivery they were missing one of the boxes that contained one of the table base legs. We are extremely sorry one of the boxes was missing. You reached out to our claims department on March 28th, last week, to let them know the delivery company was missing one of the legs and they immediately started working on resolving the issue for you. Our claims department has been in contact with you and Sun Delivery now serval times and Sun Delivery is working on locating the missing box and is going to send someone out to assemble the table base as soon as it is located and scheduled. If the box is not located we are happy to either get another one shipped out or have Sun Delivery come out to pick the table base up and issue a full refund. Freight carriers do sometimes misplace boxes or boxes get separated in transit When this happens Interior HomeScapes and the freight carriers work as quickly as possible to resolve the issue. You also requested the pricing on the 48" glass top that you had originally forgotten to order and our claims department provided you with the pricing on that as well. If you would like to place that order or check on the status of your claim at any time feel free to email claims@interiorhomescapes.com or our customer service phone number is 888.285.3211.

Interior HomeScapes からの回答

2023年11月11日

Hi Shannon, Thank you for your review and for sending over your order number so we could look at the case. It looks like you filed a claim with our claims department and once they received the pictures of the damaged item and the item was returned, you were issued a credit. Our claims department does require pictures of the damaged item and packaging and John Richard, the manufacturer, does require for any damaged items to be returned before they will issue a credit. If you need any additional assist feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.

Interior HomeScapes からの回答

2020年4月3日

Hi Lori, Thanks for your review and sorry the knobs did not work out for you because of the size. We took a look at your case and it looks like you were refunded as soon as your return was received back. The refund was minus the 15% restocking fee charged on all returns as stated in our Terms & Conditions and in the return authorization email you received and used to return the order. If you have any additional questions feel free to give our customer service department a call at 888.285.3211 or email support@interiorhomescapes.com and someone will be happy to assist you.

Interior HomeScapes からの回答

2019年8月26日

Hi Wade, Thank you for your review. It looks like you have been in contact with our claims department and Chris as well on several different occasions. We are sorry the first two beds arrived damaged. Unfortunately, when shipping large items the freight companies sometimes accidentally damage items. When that happens we make it a priority to get replacements out as quickly as possible. It looks like a 3rd bed was shipped out to you and delivery was refused by yourself when contacted a few weeks ago to set it up. As you mentioned in your review, we do not offer refunds on damaged freight items, replacements only. That policy is listed in our Terms & Conditions which you checked a box agreeing to during checkout. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.

Interior HomeScapes からの回答

2019年8月10日

Hi Stephanie, Thank you for your review. Your order was placed on July 4th so it was processed on July 8th, right after the holiday when the Noir warehouse reopened. As stated in the product description it takes 2 weeks for Noir items to ship out because they have to be crated. It shipped out from their California warehouse on July 15th and then transit time via Sun Delivery is about 2 weeks depending on your area of the country and your availability for the white glove delivery. You are located in Florida so it does take the full two week transit time. Delivery was attempted on August 5th, right on schedule with the time frames on our website and in your email notifications but as you mentioned, the top which is stone arrived cracked. We are extremely sorry the top arrived damaged. Even with specialty furniture carriers like Sun Delivery, damage does occasionally happen and when it does we get out the replacements as soon as possible. Based on the notes, our claims department was in contact with you via email that day and started working on the replacement top and it should ship out of the Noir warehouse within the next week. As soon as it gets to the local white glove delivery terminal they will contact you to set up delivery of the table. If you have any questions though in the meantime feel free to reach out to our customer service department. They can be reached Monday thru Friday from 10 -6 EST via phone 888.285.3211 or email, support@interiorhomescapes.com.

Interior HomeScapes からの回答

2019年6月27日

Hi James, Thank you for your review and your call. It looks like you spoke with Kornada in our customer service dpeartment earlier when you called. You placed your order for 2 Caracole tables through our site on the 25th, which shipped out and were scheduled for delivery for tomorrow via Sun Delivery. As Kornada explained, Caracole had a price increase due to the tariff's yesterday for all companies that carry their products. Grayson Living uploaded their information incorrectly and due to this fact their pricing is incorrect and way off. They are changing this now and a notice was sent out from Caracole accordingly. Grayson Living will not be fulfilling orders for that pricing, that and because it had already shipped is the reason we were not able to extend a price match on your order. It looks like you did take advantage of the spring promotional pricing that Caracole had running at the time, along with our new customer discount and our free white glove delivery & shipping so we are sorry we were not able to extend any additional discounts. So that you can try to order the items at the incorrect price from Grayson Living, we have gone ahead and cancelled your order and refunded the credit card used to place the order and advised the carrier to return the items to the warehouse. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.

Interior HomeScapes からの回答

2019年4月25日

Hi Kris, Thank you for your review. It looks like you placed an order for an item that was on backorder so a member of our staff reached out to you to see if the time frame worked before your order was processed. We do not charge your credit card until the order actually ships for backordered items but it looks like based on the call notes you were concerned about the authorization hold which is held by your credit card company according to their policy. We are sorry the customer service representative did not live up to your expectations. All calls are recorded for quality and training purposes so it will be reviewed by a member of management. Your order has been cancelled and your transaction completely voided per your request however if you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.

Interior HomeScapes からの回答

2018年12月10日

Hi Mary, Thanks for your email. It looks like you were about to get in touch with our claims department and they are getting another set up bookends out to you. Sorry again the item arrived damaged. We do have to receive pictures of any damaged items via email in order to file a claim with FedEx and get replacements out right away, which we believe is what you were referring to a cumbersome. If you need anything else feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.

Interior HomeScapes からの回答

2018年12月1日

Hi Marian, Thanks for your review. We are sorry there was an issue with your order. It looks like there was a data feed error with our manufacturer for the item you were trying to order and the pricing was really far off and we were not able to fulfill the order because of that. We try our best to make sure the information on our site is up to date and accurate and the reason we spend money to have live feeds with manufacturers but in this situation it caused an error on their side as they were doing an update. It looks like a member of our customer service department did contacted you right away to let you know there was an error and you also corresponded with one of our customer service managers. It looks like we were able to extended you an additional 15% discount on the corrected price if wished to continue with the order and also offered to extend you the same discount on a future order if the chairs worked out in your space in an effort to try to make up for the error caused by the manufacturer since we were not able to fill the order that was originally placed. Again, we are sorry the feed error occurred with the manufacturer's data feed. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 at anytime and we will be happy to assist.

Interior HomeScapes からの回答

2018年11月30日

Thank you for your review! If you need anything else feel free to email us or give us a call!

Interior HomeScapes からの回答

2018年11月28日

Hi Denise, Thank you for your email and sorry the item was discontinued. We work directly with Global Views to ship out their item and the item was discontinued at their warehouse. We keep things on our site as long as they have inventory but it looks like they just ran out. It looks like one of our customer service representatives called to let you know and also sent you an email. In the email you will see a coupon code for 10% off another sculpture that might work for you. If there is an item you are interested in and you would like to confirm stock before an order is placed feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 and we will be happy to ensure the item is available and we can get it out to you right away.

Interior HomeScapes からの回答

2018年11月30日

Thank you for your wonderful review! If you need anything else feel free to email us back!

Interior HomeScapes からの回答

2018年11月30日

Hi Karen, Thank you for your review and for your past orders with our company. It looks like you spoke with our customer service department and they were able to apply the coupon code on this order for you which we are happy to do before or after an order is placed if you have trouble. The space to input a coupon code is on the view cart page and there is also a link back to it during checkout in case you forget. Your order has also already shipped and you should have received your tracking information. We are sorry you had trouble but feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 in the future and we are happy to assist.