I order my envelopes from here every year great products and great customer service and fast shipping! Love this company!
企業が回答しました
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レビュアーのコメントを見てみましょう
This business actively hates their customers. They would rather insult you, cancel your order, and mock you than keep your business. It’s a family-run business and all three (JAM - Janet, Andrew, Mich... もっと見る
I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient... もっと見る
企業が回答しました
I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website... もっと見る
企業が回答しました
企業情報
当該企業による記述
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
連絡先
185 Legrand Ave, 07647, Northvale, 米国
- www.jampaper.com
4.3
優良
51件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy and a nice outcome
Quick and easy and a nice outcome. The envelopes look great!
2026年10月2日
I order my envelopes from here every…
I order my envelopes from here every year
great products and great customer service and fast shipping! Love this company!
2026年9月16日
JAM Paper & Envelope からの回答
Hello Eleanor,
Thank you so much for taking the time to leave us a review! We truly appreciate your continued support and are so happy to hear you've had great experiences with our products, customer service, and shipping. Thank you for choosing Envelopes.com year after year. We look forward to serving you again!
Warm regards,
Elizabeth
Customer Service Manager
JAM Paper & Envelope からの回答
Thank you so much for taking the time to leave us a review! We're so happy to hear that you've consistently had great experiences with our envelopes, colors, quality, and service. We truly appreciate your continued trust and support. Thank you for choosing Envelopes.com, and we look forward to serving you again!
Warm regards,
Elizabeth
Customer Service Manager
Everything arrived on time and was…
Everything arrived on time and was exactly what I needed.
2026年9月10日
JAM Paper & Envelope からの回答
Thank you for taking the time to leave us a review! We’re so glad to hear that your order arrived on time and was exactly what you needed. We truly appreciate your business and look forward to serving you again!
Warm regards,
Elizabeth
Customer Service Manager
Found odd sized acid free envelopes at…
Found odd sized acid free envelopes at Jampaper for a reasonable price that I couldn't find from other suppliers.
2026年8月7日
JAM Paper & Envelope からの回答
Thank you so much for the wonderful review! We’re so glad you were able to find the unique acid free envelope size you needed at a reasonable price. We pride ourselves on offering a wide variety of sizes and specialty options, so it’s great to hear we had exactly what you were looking for!
We truly appreciate you choosing JAM Paper and hope to serve you again in the future!
Warm regards,
Elizabeth
Customer Support Manager
Very happy with JAM
The quality of JAM products is very high, and the website is easy to use and comprehensive. I'm happy with the company and will continue to purchase its products.
2026年7月30日
JAM Paper & Envelope からの回答
Thank you so much for the wonderful review! We’re so happy to hear that you’ve been pleased with the quality of our products and found our website easy to use. We truly appreciate your continued support and look forward to helping you with your future orders! 💜
Kind regards,
Elizabeth
Customer Support Manager
JAM Paper & Envelope からの回答
Thank you for taking the time to leave us a review!
We're so glad to hear you found exactly what you were looking for and that the ordering process was easy. It's also wonderful to know your order arrived promptly. Providing a wide selection, an easy shopping experience, and fast delivery is what we strive for every day.
We truly appreciate your support and look forward to serving you again!
Kind regards,
Elizabeth, Customer Support Manager
JAM Paper & Envelope からの回答
Hello!
Thank you for taking the time to leave us a review! We're so glad to hear you've had a consistently great experience and that your orders continue to arrive on time. We truly appreciate your support and look forward to serving you again!
Warm regards,
Elizabeth
Customer Support Manager
JAM Paper give great service
We have found JAM Paper to have the best prices and convenience for ordering. Delivery is quick, so if we discover we're low on inventory, we usually have the product the next day.
2026年6月17日
JAM Paper & Envelope からの回答
Hello Colleen!
Thank you for your kind review! We're so glad to hear you've had a great experience with our pricing, convenience, and fast delivery. We truly appreciate your support and look forward to serving you again!
Warm regards,
Elizabeth
Customer Support Manager
What made my experience great
What made my experience great, is the easy and convenient way to shop, fast delivery of goods and the quality of the items.
2026年6月10日
JAM Paper & Envelope からの回答
Thank you so much for taking the time to leave a review! We’re delighted to hear that you had a great experience with us. Providing an easy and convenient shopping experience, fast delivery, and high-quality products are all things we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Elizabeth
Customer Support Manager
Lack of response, confusion in payment, received wrong paper
I use one of their papers as a foundation piecing paper for my quilting classes. I'm trying to get bulk order, but the customer service person I am "assigned" to deal with is terrible with responses - I have to keep emailing. Put in a $700+ order, which when I opened the box, is not the same weight as what is in the package - brought to their attention . What happened here?? I sent two sheets of paper to a person I was told to send to and am awaiting a response. Also was told that the paper I was trying to order (again in bulk) was totally unavailable (but when I try to order it on the website, it is available). I have copied Adam (who is apparently the CEO) on two of my emails and have not received a reply back from him. Called customer service today (6/4) and was told there are 400+ packages of the paper available. She told me I had to call my assigned sales rep to place the order - which I did - and I had to tell him the paper was in. He told me to order on website, but the website does not permit me to order the amount needed - even he looked at it and said he couldn't figure it out - so he is supposedly calling me back for that issue and also on the issue of the wrong paper weight that was sent on the previous order.
2026年5月26日
自発的なレビュー
JAM Paper & Envelope からの回答
Dear Linda,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and confusion you have experienced regarding your recent order, communication with our team, and the concerns surrounding the paper you received.
We understand how disappointing it can be when expectations are not met, especially after placing a significant order and attempting to resolve the matter through multiple communications. Providing exceptional products and customer service is very important to us, and we regret that your experience has not reflected those standards.
We would appreciate the opportunity to review your concerns in greater detail and work toward a resolution. At your convenience, please send your order number, the email address associated with your account, and any additional information that may help us investigate the matter thoroughly.
Please send any additional information to review@jamplus.com, and a member of our team will review your case and follow up as soon as possible.
Thank you for bringing this matter to our attention. We value your business and appreciate the opportunity to make this right.
Sincerely,
Elizabeth, Customer Support Manager
Instant Capital Extraction, Zero Logistical Execution
They process your payment instantly, but their logistical backend is entirely broken. I placed an order, they extracted the money immediately, and then went completely silent for almost a week. Zero shipping confirmation, zero tracking information, zero proactive communication.
When you attempt to locate your own package, they force you into a dead-end, broken AI chatbot loop that cannot process basic order numbers or provide human support. A company that brags about 'five-star service' but cannot execute the absolute minimum baseline of providing a USPS tracking number does not deserve to handle professional logistics. If you run a business and require reliable supply chain execution, look elsewhere. They are incompetent.
2026年5月8日
自発的なレビュー
JAM Paper & Envelope からの回答
We sincerely apologize for the frustration and inconvenience you experienced. This is not the level of service we aim to provide, and we understand how concerning it is to have delays in communication and tracking updates after placing an order.
We appreciate your honest feedback regarding both the shipping communication and chatbot experience. Your concerns have been shared with our team so we can review what went wrong and improve the process moving forward.
We would like the opportunity to investigate your order and help resolve this for you. Please send your order details to review@jamplus.com so we can look into the shipment status and provide further assistance as quickly as possible.
Warm regards,
Elizabeth, Customer Support Manager
You were willing to listen to my…
You were willing to listen to my concerns unlike many busiensses today. You were kind to handle the situation and in a timely manner.
We honestly love the quality of your products, and we will continue to be a customer.
I hope your day is good!
2026年4月23日
JAM Paper & Envelope からの回答
Thank you so much for your kind words and continued support. We truly appreciate you taking the time to share your experience.
Providing excellent customer service and addressing concerns quickly and professionally is very important to us, so we are glad we could help resolve the situation for you. It means a lot to hear that you love the quality of our products as well.
We sincerely value your business and look forward to continuing to serve you in the future.
Elizabeth
Customer Support Manager
The package arrived in good condition…
The package arrived in good condition and in a timely manner.
2026年4月13日
JAM Paper & Envelope からの回答
Thank you for taking the time to share your feedback!
We’re glad to hear your package arrived in good condition and on time.
Please feel free to share more about your experience with us at review@jamplus.com. We would love the opportunity to turn your 3-star experience into a 5-star one!
Thank you,
Elizabeth, Customer Support Manager
Great products at awesome prices.
2026年4月6日
JAM Paper & Envelope からの回答
Hello!
Thank you for your kind words!
We’re so glad to hear you’re happy with both the quality of our products and our pricing. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Best regards,
Elizabeth, Customer Support Manager
My last purchase was exactly what I…
My last purchase was exactly what I needed for my current project. The quality of paper is strong and durable, thanks.
2026年3月30日
JAM Paper & Envelope からの回答
Thank you for your feedback! We’re so glad to hear that your order was exactly what you needed and that you’re happy with the paper quality. We truly appreciate your support and look forward to working with you again!
Elizabeth, Customer Support Manager
Incredible service and quality…
Incredible service and quality products! Thank you for being Awesome!
2026年3月11日
JAM Paper & Envelope からの回答
Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
good products, unreliable shipping
The quality and price of the cardstock is great, but when my order has been divided in two shipments, one of the shipments is delayed or lost.
2026年2月2日
JAM Paper & Envelope からの回答
Hello Kate,
Thank you for your review and for sharing your experience. We are glad to hear that you are happy with the quality and pricing of the cardstock. We understand how important reliable shipping is, and we are sorry to hear that part of your order was delayed or lost. That is not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and help make it right. Please send any additional information to review@jamplus.com so our team can investigate and assist you as quickly as possible.
Thank you again for your feedback. It helps us continue to improve.
Elizabeth, Customer Support Manager
Bait and Switch Time Wasters
They show low, low prices, then later on inform you that you will need to employ them for print services if you want the labels to actually function. Please don't pretend you sell blank media when you don't. Thanks for wasting my time!
2026年2月11日
自発的なレビュー
JAM Paper & Envelope からの回答
Hello Carl,
Thank you for your feedback. I am very sorry to hear that your experience did not meet expectations. That is certainly not the impression we want to leave.
If you are open to it, we would be happy to review this further. Please send any additional information to review@jamplus.com so our team can investigate and assist you as quickly as possible.
Thank you again for sharing your experience.
Elizabeth, Customer Support Manager
Always on point-never disappoint
2026年2月2日
JAM Paper & Envelope からの回答
Thank you for your wonderful review. We truly appreciate you taking the time to share your experience. Hearing that we are “always on point” means a great deal to our team, and we are grateful for your support.
Elizabeth, Customer Support Manager
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