Jimmy Choo レビュー 

I bought a pair of Jimmy Choo flats from Bergdorf Goodman. After wearing them four times for mostly in-door walking, the sole of one of the shoes fell off completely. This was such an embarrassment. It would not even happen to cheaper shoes sold at a fraction of the price. Jimmy Choo's solution was for me to just repair it. I have other pairs of Jimmy Choos but will never buy from them again.

Ne surtout pas commander chez eux . J’ai commandé des boucles métal or j’ai reçu des boucles métal argent . Le descriptif et la photo indique métal or . Ils n’acceptent pas le retour et remboursement . Il s’agissait d’un achat pour mon mariage . Je ne peux plus m’en racheter . Très décevant venant d’une maison de luxe .

Die Schuhe sind an sich toll - keine Diskussion. Leider waren mir alle 4 Paare zu eng, fallen wohl grundsätzlich etwas kleiner aus, also alle 4 zurück.

Die Bezahlung sollte über Klarna erfolgen. Nach 14 Tagen meldet sich Klarna, ich soll Gesamtbetrag iHv 2000EUR zahlen. Der Kundenservice von JC hat keine Retoure angegeben. Nach 4-tägiger Schreiberei mit Kundenservice von JC und Klarna - wo beide immer auf den anderen verwiesen haben, hat JC die Retoure von 3! Paaren bei Klarna gemeldet.
Der Rest-Rechnungsbetrag wurde aber auf kryptische 250EUR bei Klarna gemeldet. Angeblich sei das 4. Paar nicht zurückgekommen. Aber kein Paar davon hat 250€ gekostet...
Also nochmal 3 Tage hin und her schreiben und JC drohen, einen Anwalt einzuschalten. Danach haben sie die Retoursumme auf 0,00EUR gesetzt. Klarna hat keine Zahlungen mehr offen. So unnötiger und nerviger Prozess.

Was für ein unterirdischer Kundendienst bei so tollen Schuhen...sehr schade aber ich bestelle leider keine Schuhe mehr dort!

Jimmy Choo brand is the worst brand to ever shop from. I am very disappointed on my very latest purchase and they are not helpful at all

The best and most prompt service. I would like to express my gratitude to Giselle for her responsible approach to work. In the shortest possible time she found everything I was interested in, we made a purchase and delivery. It's very nice to work with a specialist of this level🥰

Accueil en boutique de Cannes lamentable 👎. Le client n’est pas respecté et la vendeuse veut absolument me faire essayer une paire de chaussures qui n’est pas ma pointure alors que je lui précise connaître ma taille en Jimmy choo, mais elle n’avait pas envie d’aller chercher ma pointure, trop fatiguant donc il fallait essayer le modèle d’exposition. Bref je suis partie sans rien essayer car il est inutile d’essayer une paire de chaussures à la mauvaise taille ! Bref un pur scandale !! Je suis repartie déçue car sans chaussures ! Heureusement qu’à la boutique de St Tropez les vendeuses sont plus sympa 😊 !

Jimmy Choo charges outrages prices but does not offer any after sales. Booties of over 800 euros are broken. While I am trying for weeks for JC to repair or refund, after 2 months I am still waiting! I am shocked with the service. They keep sending automated emails with no change or effort. This is beyond acceptable behaviour.

I’m so disappointed! Bought this gold pair of heels that was on sale and I could finally afford a pair of Jimmy choo and I wore them only once to dinner and they were ruined. The gold doesn’t stay on the shoe ! Even on my sole the gold disappeared! After one wear ! So much money for a pair of shoes that you can wear only once !

I had such a great experience in the Bond Street boutique, I went to purchase my wedding shoes that I already saw online and Giselle (Gigi) helped me with finding the perfect size and gave me super useful advice! Due to low stock my order was then cancelled and they had to ship my size from the Selfridges shop, Gigi made sure the shoes arrived safely and held them for me until I picked them up the following day. She packed them with such great care and I never felt so special and pampered in a shop! Thank you so much for your kindness and your joyful service, it made the purchase so special to me! I will definitely buy from Jimmy Choo again and ask for her!

If I could give zero stars I would.

I bought a pair of sandals online which were on sale. When I received them, I found they were too big for me. I checked the website and could see the size below was still available. The next day when I tried to order it, I could see the sandals online page was not available anymore. I contacted the customer service and they told me that the "sale period" is over and they are not selling these shoes anymore. I had to return the shoes for a refund and would not be able to buy the size below as I wanted, although they were available the day before.

I feel really frustrated with this shopping experience.
I don't understand how a luxury brand like Jimmy choo can be so poor at communication, if you have a limited sale period PLEASE COMMUNICATE ON THE DATES. DON'T MAKE A PRODUCT PAGE DISAPPEAR THE NEXT DAY WHEN PEOPLE ARE WILLING TO BUY.

How do you make money I really don't get it.

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Ich habe im Onlineshop von Jimmy Choo Sandalen bestellt. Die Lieferung ging bei der DHL verloren.
Final weigert sich der Onlineshop von Jimmy Choo eine weitere Lieferung oder die Rückerstattung des Kaufpreises vorzunehmen. Der Onlineshop verhält sich damit vertragswidrig und versucht die Angelegenheit zu meinen Lasten auszusitzen.

Ordered a pair of boots online, checkout page showed complementary delivery so £0. Confirmed check out via Apple Pay & realised I’d been charged £7.50 for delivery.

Contacted customer services immediately who confirmed that their ‘policy’ is not to refund or amend the postage in this scenario and my only option was to cancel my order and wait for a refund.

Really disappointing from a ‘luxury’ brand.

I own many pairs of their shoes, mostly bought in person but this has put me off buying from them ever again.

I wonder how many other customers have paid £7.50 for their ‘free’ delivery without noticing…

My sister an I were helped by Gigi and she was just spectacular! She was so patient and kind and let us try on all the different shoes that caught our eyes! She even helped us with ideas to style the shoes and made the occasion so much more enjoyable! We are in love with the shoes we bought and when we return, I hope to be served by Gigi again.

Von mir bekommt Jimmy Choo für seinen Kundenservice eine glatte Note 6. Ich habe Anfang November meine Ohrringe reklamiert, da die Perle abgefallen ist. Diese sollte ich zurückschicken. Getan. Seither warte ich auf die Rückzahlung meines Geldes. Seit Wochen werde ich vertröstet. Es wäre unterwegs.
Also ich werde leider keine Schuhe oder Ohrringe ... mehr dort bestellen, da der Service mit Reklamationen schlichtweg eine Katastrophe ist, wenn man das Geld nicht an seine Kunden zurückzahlt.

Very poor customer service. They take a long time to process customer refunds, I have been waiting more than 10 days for my refund. Unprofessional service. I will not buy from them again.

I bought a pair of boots in the Jimmy Choo’s outlet in Serravalle. Unfortunately after a night out I accidentally damage with some dirt on one of them. So I went to the Florence flagship store and I kindly asked for help. They reply to me that I had to go to the outlet for the costumer service, after I showed them the boots and they told me that was an irreversible damage.
First of all I think is totally awful that a luxury brand like Jimmy Choo cannot handle a problem like that saying that I have to go to the outlet to be helped. The boots are coming from the same factory and me as a client I should ride 2 hours to be helped?
Second of all after this happened I want to my personal shoemaker and he fixed the damage in 2 hours.
I am a young costumer and I could have been a future loyal client but after this in a world full of good shoe and heels makers I will go somewhere else.

Fantastic service, prices and quality.

I ordered on the 23rd Dec and my order was dispatched on the 27th Dec, it did say that it was going to arrive on 2nd but I urged the CS to prompt DHL to deliver it earlier especially as tracking earlier had indicated delivery on 29th Dec (Wanted it for NYE).

I was shocked to discover that my order was actually delivered NEXT DAY on the 28th! This was with the complimentary normal shipping too. Aside from this, when I saw my bag - I was so in love with the design, colour and quality. I have to say this outdid my Prada bag which I spent 5x more on which is shocking. Loved it so much and WELL worth the half price, but even fullprice it would be worth it.

Thank you so much especially your live chat team for ALWAYS being available - I will 100% be shopping again.

I bought earrings as a Christmas present and when we received the earring the quality were very different . On the product page they looked thick however when we received them they were thin and small . False advertisement !

I am very concerned I returned two pairs of shoes but I didn’t contact them to say I was when the refund didn’t come through I contacted customer service they said they would look into it since then I have tried to ring their telephone number is out of order ? And email in which they keep saying they looking to it it’s now nearly three weeks and still no refund
I feel am being given the run around and would advise anyone not to deal with jimmy choo on line

Qualité médiocre des sneakers, en plus d’être inconfortables, elles jaunissent en quelques semaines et surtout la déco qui fait tout son charme part après avoir été portées 4 fois!!! Même pas en zone de frottement. Et j’y fais pourtant ultra attention! Cela se voit qu’elles sont comme neuve.
Le service client répond : usure normale… ça leur parait ok que cette dégradation soit quasi immédiate… ils proposent une retouche mais qui ne ressemblera pas comme le neuf car ça ne brillera plus (par zone donc, comment faire plus moche?), et décline toute responsabilité si cela est raté...
Réponse à cette réclamation pas DU TOUT professionnelle ni sérieuse.
Cela montre non seulement que la qualité n’est pas au rdv pour des chaussures de luxe c’est un comble (même celles de grandes surfaces ou de Gemo sont mieux c’est du délire!), mais qu’en plus le service qualité n’est pas au rdv.
Plus jamais je n’achète des Jimmy Choo.