Felt it was more about monthly sales targets than my purchasing a new car. A lot of info online which could/should have been gone over in person but was not offered. Felt pressured into getting the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Buying a Karoq. Really appreciated the courtesy and welcome when we arrived. The sales exec Lewis Michie was very professional and answered all our questions and dispelled any doubts we had.After th... もっと見る
企業が回答しました
Eric was more than helpful - couldn't have done enough for us and the Biscoff was a nice touch - he at least knows what a tyre pressure warning light looks like now so all good. Car is going great!
Began our 'new car' journey here, in mid August. Left the showroom with a new car,mid September. Very much a (hands off) approach by the sales team, allowing us lots of time to wander about and... もっと見る
企業が回答しました
企業情報
当該企業による記述
John Clark Škoda Dundee, part of John Clark Motor Group, have years of experience in delivering high quality Škoda sales and servicing, combined with unrivalled customer service. View our full range of the latest new Škoda vehicles and our friendly staff will organise a test drive for you in the car of your choice. We are also on hand to talk you through our range of straight-forward finance offers at a budget that suits you. Plus, we have a full range of Approved Used cars available, constantly being updated so you receive the best deals and prices. Not only do we specialise in the sale of new and used Škoda cars, our customers can take advantage of our inclusive range of aftersales and car servicing options, guaranteeing that your new or used Škoda remains in as good condition as the day you drove away from John Clark Škoda Dundee. Visit our showroom in Scotland and take advantage of incredible deals on new and used cars, aftersales services and repairs.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, 英国
- 01382 619200
4.3
優良
211件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Darren and the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Good informative service from Stuart…
Good informative service from Stuart and he made process stress free.
2023年2月28日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning Malcolm,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The experience was good
The experience was good, no pressure or hassle. The salesman was excellent and my deal was a fair one.
2023年2月16日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Evening Alastair,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Poor Service
Our car was booked in for an MOT and CAM belt change on Wednesday 8th March. I dropped the car off just before 8am. I received a message with video letting me know the car had failed its MOT due to a broken spring. I agreed to have this replaced by Audi and was advised they would call me when the car was ready but expected it to be ready later that day. I received a phone call around 3 letting me know the car would not be ready till the next day as they had to get something from the Aberdeen branch. I did not get the car back until 3pm on Friday 10th after numerous delays. The service was shockingly poor and not what I expected from Audi. They finally brought our car back unwashed after asking if we would like it washed by an unapologetic driver. They only brought it back after we complained and were going to let us pick the car up on Saturday. Not the service I expected from Audi
2023年3月8日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Afternoon,
Thank you for taking the time to leave us a review. Unfortunately I can't see any record of a booking at SKODA Dundee. Could I please ask you to provide your contact details and I can pass this onto the management team to review directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Linsey
Skoda Enyaq Car Repairs
N/A - Was more than happy with the experience / vehicle health check report that was sent over to me. Thank you
2023年3月14日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Evening Iain,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Communication was great
Communication was great. Kyle? Was great at explaining what was needed and how long it would take.
2023年2月23日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Kyle and the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Customer service is appalling
Customer service is appalling. Infotainment system on a SEAT only works intermittently. Left two messages asking for a call back to understand how to resolve this and no return call. They are happy to take your money but if there is an issue you are on your own
2023年2月25日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good morning, Anonymous,
Many thanks for taking time to leave us a review and I am disappointed to read your comments and to learn that your experience has not been a more positive one.
In order for me to look into this please could I ask you to email me directly: julie.jamieson@john-clark.co.uk and I will then speak to the relevant management team.
I do hope to hear from you.
Kindest regards,
Julie Jamieson
Group Marketing & Communications Manager
Went in to complain on Saturday 18th no…
Went in to complain on Saturday 18th no managers work weekends so was told I would get a call it’s now Wednesday 22nd and no call. Basically vehicle check is a con red alert on brake pads, discs, tyre and calliper needed investigation. Next day at my own garage it passed MOT with advisory for tyre. Also very slight marks on drivers side
2023年2月14日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good afternoon Kim,
Many thanks for your review and feedback and I am sorry to read that your experience has bot been a more positive one.
I have therefore passed your comments back to our aftersales manager Darren Blane for review. Please be assured that Darren will contact you directly.
Kind regards,
Julie Jamieson
Group Marketing & Communications Manager.
Everyone very courteous
Everyone very courteous, welcoming and friendly. Service was excellent and attention to detail. Highly recommend
2023年2月8日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning Mrs Cross,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Great customer service and informative…
Great customer service and informative team. Friendly and efficient. Charges were clear and not excessive.
A much better customer experience from John Clark Skoda compared to some of the other franchise dealers I have had dealings with.
2023年1月25日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly welcoming staff
Friendly welcoming staff
Informative - liked the vehicle inspection report
Good communication
Cleaned car - thanks !
2023年1月18日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning Sheena,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Staff were all professional
Staff were all professional, helpful and pleasant. They guided me through procedures with patience.
2022年12月28日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning Alexander,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very friendly customer service
Very friendly customer service, and really helpful. Have been using them for over 10 years, and have had consistently good experiences.
2023年1月6日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Morning Graham,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experiences have all been positive ones.
Kind Regards,
Stephen
Friendly staff
2023年1月9日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good Afternoon Jamie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Helpful and relaxed
Helpful and made it a relatively relaxed process to test drive and purchase a used car. This did influence my decision to choose John Clark Skoda Dundee. Included a spare wheel set which i had asked about on my initial visit. Pleased with the service and attention to detail.
2022年12月13日
Very friendly efficient staff.
2022年12月5日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good morning,
Many thanks for your review and feedback which I will ensure is passed back to our dealership team.
Kind regards,
Julie
The overall experience was as usual…
The overall experience was as usual carried out very professionaly and I was kept informed at all times of what was required.p
2022年11月30日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good morning,
Many thanks for your review and feedback which I will ensure is passed back to our dealership team.
Kind regards,
Julie
Nice welcome at reception
Nice welcome at reception, told there was a delay due to a car still being on the ramp longer than they expected. Was given a time to come back and on return the car was just finished and was getting washed. There was no problem completing paperwork, the advisory notes on the MoT were explained to me and I went away happy. Couldn't have been easier.
2022年11月25日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good morning,
Many thanks for your review which is very much appreciat4ed and I will ensure to pass this on to our dealership team.
Kindest regards,
J
Car was in for a pre-MOT service inc…
Car was in for a pre-MOT service inc valet. A courtesy car was booked but was not available on the day, I was left sitting in dealership for an hour. Valet was incomplete, only the outside was done. Rain had been constant for days at that stage so an external car wash wasn't all that useful
2022年11月16日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good afternoon,
Many thanks for your Review which, I will ensure to pass on to our team.
Kind regards,
Julie
Servicing made simple
Friendly staff made booking a service easy, to suit my timescale. Service carried out on my arrival. Comfortable surroundings to wait. Service work fully explained. In all an excellent service, many thanks.
2022年11月15日
John Clark Motor Group - John Clark Škoda Dundee からの回答
Good afternoon,
Many thanks for your review and feedback which is very much appreciated and will be passed on to our team.
Kindest regards,
Julie
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