John Clark Motor Group - John Clark Škoda Dundee レビュー 

210
•
TrustScore 5段階評価の4.5

4.3

11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Eric was more than helpful - couldn't have done enough for us and the Biscoff was a nice touch - he at least knows what a tyre pressure warning light looks like now so all good. Car is going great!

5つ星のうち5の評価

Buying a Karoq. Really appreciated the courtesy and welcome when we arrived. The sales exec Lewis Michie was very professional and answered all our questions and dispelled any doubts we had.After th... もっと見る

企業が回答しました

5つ星のうち5の評価

Began our 'new car' journey here, in mid August. Left the showroom with a new car,mid September. Very much a (hands off) approach by the sales team, allowing us lots of time to wander about and... もっと見る

企業が回答しました

5つ星のうち5の評価

Firstly the car was exactly what we were looking for, looked at cheaper alternatives but after minimal checks not happy with history. Kerry was spot on not pushy very informative and made the effo... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. ・
  3. オートバイ販売店
  4. ハイヤー サービス
  5. 自動車修理・整備店
  6. 車検場
  7. 中古車ディーラー

当該企業による記述

John Clark Škoda Dundee, part of John Clark Motor Group, have years of experience in delivering high quality Škoda sales and servicing, combined with unrivalled customer service. View our full range of the latest new Škoda vehicles and our friendly staff will organise a test drive for you in the car of your choice. We are also on hand to talk you through our range of straight-forward finance offers at a budget that suits you. Plus, we have a full range of Approved Used cars available, constantly being updated so you receive the best deals and prices. Not only do we specialise in the sale of new and used Škoda cars, our customers can take advantage of our inclusive range of aftersales and car servicing options, guaranteeing that your new or used Škoda remains in as good condition as the day you drove away from John Clark Škoda Dundee. Visit our showroom in Scotland and take advantage of incredible deals on new and used cars, aftersales services and repairs.

John Clark Motor Group

当該企業による記述

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

連絡先

  • 11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, 英国

  • 01382 619200

4.3

優良

TrustScore 5段階評価の4.5

210件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(210)

過去12か月のレビュー数: 1,989件

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5つ星のうち5の評価

Eric was more than helpful

Eric was more than helpful - couldn't have done enough for us and the Biscoff was a nice touch - he at least knows what a tyre pressure warning light looks like now so all good. Car is going great!

2026年9月25日
自発的なレビュー
5つ星のうち5の評価

Well-trained staff

Andrew Stewart was polite and professional throughout the whole process of choosing and purchasing a VW Approved Polo for my wife.

2026年9月12日
自発的なレビュー
5つ星のうち1の評価

Decent price but poor customer service

Unfortunately my experience was a combination of an unfortunate error compounded by a lack of caring.
Once I purchased my car, it took three weeks to turn around to having it ready to drive away. On the day I was due to collect the car, I drove from Edinburgh to Dundee, then waited 20 mins to be seen by staff , then to be told the car was not ready, so it was a wasted trip/time/petrol etc. It then took another two days for the car to be ready, resulting in additional insurance to purchase (which was never refunded, although this was offered). There wasn’t really any effort to make up for the mess up , no goodwill gesture etc.
On the plus side, the car is what I wanted and the price was decent.

2026年8月26日
自発的なレビュー
5つ星のうち1の評価

Got a new Škoda from them mileage seems…

Got a new Škoda from them mileage seems to be wrong tryed phoning them various unhelpful comments phone Škoda uk car now going somewhere else

2026年9月18日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Hi David, sorry to see your 1 star review. I can see you made contact but have not booked in to discuss your cars mileage going up too quickly? If you would like us to check this then please get back in touch to make a booking. Happy to help the odometer functionality for you.

5つ星のうち5の評価

Buying a Karoq

Buying a Karoq. Really appreciated the courtesy and welcome when we arrived. The sales exec Lewis Michie was very professional and answered all our questions and dispelled any doubts we had.After the test drive it was plain sailing. We never felt under pressure and Lewis gave us time to make our decision. Thanks to all at John Clark Dundee.

2026年9月7日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Hi David, thanks for your 5 star review - much appreciated. I'm glad you had a great experience with Lewis - enjoy your new Karoq - you know where we are if you need anything!

5つ星のうち1の評価

2 hour 45 min round trip to view a car…

2 hour 45 min round trip to view a car which had been in “excellent condition” as per walk round video on the 17th August 2026. Car had several noticeable chips on several different parts, around 10 separate chips all over the bonnet on the 18th August. Total waste of time wouldn’t recommend this dealer for used cars. Was told they could potentially be touched up but with the amount of chips the bonnet would require a respray which they were not willing to do.

2026年8月18日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

We are truly sorry to hear about your disappointing experience and the wasted journey. We understand your frustration regarding the condition of the car not matching your expectations from the video. We are reviewing our inspection processes to ensure the accuracy of our vehicle descriptions. We appreciate you bringing this to our attention.

5つ星のうち5の評価

Bought my new car from John Clark in…

Bought my new car from John Clark in Dundee. I dealt with Kirk and Kaide who were both very attentive and reachable when I had any queries. Everything went to plan with no problems whatsoever.

2026年6月30日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Thank you for the 5-star review. Its great to hear that both Kirk & Kaide communicated well and were attentive to your queries. I hope you continue to enjoy the car, if you have any other queries in the future, we`d be delighted to help out in any way we can.

Thanks again
Tom

5つ星のうち1の評価

John Clark Skoda Dundee

John Clark Skoda Dundee, what can i say about this place, AVOID, AVOID, AVOID!! If i could give zero stars i would. Travelled all the way down from Aberdeen to look at a car, put a deposit down which is more than what was required, exact words were if we were serious enough to buy the car then a larger amount of deposit was required, which we didn't hesitate and put down, only for them to go and sell the car to someone else!!!! When we phoned to tell them when we were coming to collect the car, they then told us that there was a major fault that developed with the car and it was going to auction and it wouldn’t be fair to sell us the car.
On further investigation, the said car has been road taxed, MOT’d and has had a new V5 issued against the car, question is, why would the garage mot the car before going to auction and more so how did it even pass its MOT with a major fault!!! Road tax, only the new owner can do this NOT the garage, so clearly the car has been sold on to someone else, and all this days after we put a deposit down.
Have tried to reclaim my deposit which they say is 100% refundable!! Well this seems to be a lie also, as I've provided the card details that was used to put a deposit down, only for them to now completely blank me with no response!!!
Now going to have to seek legal advice.
Absolutely disgraceful.

2026年7月5日
自発的なレビュー
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

We are truly sorry to hear about your experience and the significant frustration this situation has caused. We understand how disappointing it must be to travel a long distance, place a deposit on a vehicle, and then encounter such issues. We are concerned to learn about the discrepancies regarding the car's status and the difficulties you've faced in reclaiming your deposit. Please be assured that we are taking your feedback very seriously and are actively investigating the details of your case to understand what went wrong - if you would like me to investigate please email in to john.fallon@john-clark.co.uk. We appreciate you bringing this to our attention.

5つ星のうち5の評価

Great customer service

Great customer service

2026年4月17日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Thank you for the fantastic 5-star review, Moira! We're delighted to hear you received great customer service from the team at John Clark Holdings.

We really appreciate you taking the time to share your feedback and hope to see you again in the future!

Lesley

5つ星のうち5の評価

David Anderson was very helpful and…

David Anderson was very helpful and very friendly.

2026年4月14日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Great service from start to finish.

Great service from start to finish.

2026年4月1日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Excellent service

Excellent service, big thank you to Jenna, car is great!

2026年3月27日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Jenna and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Service was good

Service was good, Rachael was a great help throughout

2026年3月18日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Rachael and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Used car purchase

Good communication and efficient paperwork process for buying the exact second hand car we wanted. John worked with us to arrange a convenient and straightforward hand over of the car, as well as the part exchange of our old car. Very pleased with the service and the car!

2026年3月21日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to John and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Good communication and friendly staff

Good communication and friendly staff

2026年3月14日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Very helpful

Very helpful

2026年3月15日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Fabulous service from start to finish

Fabulous service from start to finish. I spent most of the time dealing with the used sales department over the phone due to my location, all of the guys were super helpful and provided me with answers very efficiently, nothing was a hassle. I collected my car on Saturday, Ross & Russell made the handover a very pleasant experience. I’d genuinely have no issue recommending this Branch in the future. Thank you again

2026年3月7日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Ross, Russell and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

Outstanding service from your salesman

Outstanding service from your salesman, Steven Rodger. Our new Skoda Karoq was prepared perfectly and is a joy to drive.
Steven was very informative and took account of all our requirements.
The handover was well targeted to our understanding and needs. Steven was patient and happy to repeat any information we were unsure of.

2026年3月8日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Steven and the management team at Skoda Dundee.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち5の評価

First time customer of John Clark Skoda, impressed by how professional the service was.

First time customer of John Clark Skoda and my first new Skoda. The experience was very smooth and professional, with the sales person able to answer all of our questions about the vehicle, arranged a very low stress test drive and put together a good deal to get us the car that we decided on.

Handover of the new Skoda and taking my existing car in part exchange was another smooth and pleasant transaction and we drove away happy.

2026年3月6日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Skoda.

We are delighted that your experience has been a positive one.

Kind Regards,

John

5つ星のうち1の評価

Don’t buy a car if you want after sales

We bought our car through John Clark, it was very long winded for a car in stock, it took two or three weeks of chasing people for even a delivery date. Since we got the car they haven’t forwarded any warranty details or the boot badges we were promised, no one replies now we’ve bought the car which I find terrible customer service for a supposedly large main dealer.

2025年12月17日
John Clark Motor Group - John Clark Škoda Dundee ロゴ

John Clark Motor Group - John Clark Škoda Dundee からの回答

We are truly sorry to hear about the difficulties you experienced with your car purchase and the subsequent lack of follow-up regarding your warranty details and boot badges. We understand your frustration with the delayed communication and unfulfilled promises. We are taking your feedback seriously and will investigate these issues to improve our service. Please feel free to contact me on john.fallon@john-clark.co.uk to discuss.

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