Mathew from Dacia Aberdeen was very helpful and pleasant. We had an amazing experience in store and our vehicle is exactly what we need Aftercare is also great and would like o say thank you for ma... もっと見る
企業が回答しました
所在地
所在地を変更Abbotswell Road, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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Having test driven and chosen the exact model of Dacia Bigster that suited my needs locally I managed to find one online at a great price at John Clark Aberdeen. Scott Arthur was very helpful discu... もっと見る
I visited Arnold Clark just yesterday Everyone was busy...no attention come what may... Eventually James Westwater had a bit of time to spare I trusted him implicitly and laid my situation b... もっと見る
企業が回答しました
Good, quick service from Scott Arthur. Deal fully completed in less than 5 working days, so 5-stars for him. Overall score knocked down 1-star as customer parking on-site is absolutely terrible. Extr... もっと見る
企業が回答しました
企業情報
当該企業による記述
John Clark Dacia forms part of the John Clark Motor Group and is the only place to visit if you are looking for a new or used Dacia car for sale. Our state-of-the-art dealership is situated at The Autoplex in Altens, just off the major A90 road and easily accessible from Aberdeen city centre or the wider Scotland area. Brimming with an abundance of new and Approved Used Dacia cars, as well as service, Motability and business offers, take advantage of incredible deals today. Contact our friendly and knowledgeable staff at our showroom today to arrange a test drive in the model of your choice, or ask about our current Dacia offers, you won’t be disappointed.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, 英国
- 01224 677800
4.7
優良
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Scott Arthur was an excellent &…
Scott Arthur was an excellent & knowledgeable advisor. Very highly recommended
2025年6月28日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Louise.
Thank you for your fantastic feedback! We're thrilled to hear that Scott Arthur provided you with such an excellent experience at John Clark Dacia. It's great to know his knowledge and advice were so valuable to you. We'll be sure to pass on your high recommendation to Scott!
Best Regards,
Erin
Very attentive and helpful sales team
Very attentive and helpful sales team. The entire process was made clear and easy to understand. Our salesperson, Scott, was extremely helpful in accommodating our requirements. The service we received at John Clark Dacia was streaks ahead of any of the other dealerships we dealt with. If they continue this level of service, we would absolutely recommend them to other people.
2025年6月19日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Ben.
Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team at John Clark Dacia. It’s wonderful to know that Scott and the rest of the team were attentive, helpful, and made the process clear and stress-free from start to f inish.
Your kind words about our service standing out from other dealerships truly mean a lot, and we’re so pleased to have earned your recommendation. We’ll be sure to pass on your feedback to Scott and the team.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Best regards,
Erin
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Jenna.
Thank you for your kind words! We're so pleased to hear you had a great experience and that our team was able to help you find the perfect family car.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Best regards,
Erin
Helpful and professional service.
Helpful and professional service from salesman Scott Arthur. He went out of his way to explain process and ensure sale was easy and stress free.
2025年6月21日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Andrew.
Thank you for your kind words! We're delighted to hear that Scott provided such helpful and professional service. It’s great to know he took the time to clearly explain the process and made your experience smooth and stress-free.
We’ll be sure to pass on your feedback to Scott. If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
An easy experience in purchasing a new…
An easy experience in purchasing a new car and trading in my old one.
Scott from Dacia Aberdeen was great from start to finish.
2025年6月17日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning,
Thank you for your kind review! We're delighted to hear that your experience of purchasing a new car and trading in your old one was smooth and straightforward. It's great to know that Scott supported you so well from start to finish.
We’ll be sure to pass on your feedback to him. If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
Scott was ready for us when we arrived
Scott was ready for us when we arrived, showing us the cars and efficiently getting us into our test drives. Very efficient, knowledgeable and professional service.
2025年6月10日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Tom, Thank you so much for your kind words! We're thrilled to hear that Scott provided you with efficient, knowledgeable, and professional service. We’re glad your visit and test drives went smoothly, and we truly appreciate you taking the time to share your experience. If there’s anything more we can do for you, don’t hesitate to reach out! Many Thanks, Rachel
From start to finish the salesman dealt…
From start to finish the salesman dealt with everything he went through the finance thoroughly and explained the working of the car with me very curtious at all times nothing was too much trouble.
2025年5月30日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Barbara.
Thank you for your kind feedback! We're so pleased to hear that your experience at John Clark Dacia was smooth and well-supported from start to finish. It’s great to know that your salesperson was thorough in explaining the finance options and the workings of the car, all while being courteous and attentive.
We’ll be sure to pass on your kind words to the team. If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
Pleasant experience
Your sales rep NIcole was a pleasure to deal with so helpful nothing was a problem I never met her but felt I had which should tell you all you need to know.
2025年5月29日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, Alan.
Thank you for your kind words! We’re so pleased to hear you had a pleasant experience and that Nicole made such a positive impression, even without meeting in person. It’s wonderful to know she was so helpful and easy to deal with—your comments truly speak volumes.
We’ll be su re to pass along your feedback to Nicole, and if there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Erin
your salesman James Westwater was very…
your salesman James Westwater was very helpful in the purchase of my new Dacia where everything went smoothly.On the day of collection i was given a good crash course on every aspect of the new car which has changed from my previous car from 2 years previous.
I don't remember the salesmans name but he was also very professional
2025年4月16日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning,
Thank you so much for your lovely review! We're thrilled to hear that James was so helpful throughout the purchase of your new Dacia and that everything went smoothly. It's great to know that the handover experience was thorough and informative, especially with the changes since your previous car.
Enjoy your new Dacia, and if you have any questions at all, we’re always here to help!
Best Regards,
Erin
Lewis was amazing really knowledgeable…
Lewis was amazing really knowledgeable respectful/kind and had a lot of patience and was good when I took the car for a test drive
2025年4月12日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Scott,
Thank you so much for your fantastic feedback! We're thrilled to hear that Lewis was amazing and that you found him knowledgeable, respectful, kind, and patient. We're also glad you had a positive experience during your test drive. We'll be sure to pass along your compliments to Lewis. We appreciate you taking the time to share your experience. Kind regards, Lisa
John Clark Motor Group - John Clark Dacia からの回答
Good Morning, John.
Thank you for the 5-star review! We're glad to hear Scott kept you well informed and made your experience a positive one.
We’ll be sure to pass on your kind words to him, and we look forward to seeing you again in the future.
Best Regards,
Erin
Came in about an issue and bought a car
Came in about an issue that was resolved saw the salesman who sold me my last car and I bought another one.
2025年4月2日
John Clark Motor Group - John Clark Dacia からの回答
Good Afternoon, Susan.
Thank you for taking the time to leave us a review! We're so pleased to hear your issue was resolved and that you had such a positive experience with our team. It’s fantastic that you returned to the same salesperson and even purchased another car—what a great compliment!
We truly appreciate your continued trust in John Clark Dacia and look forward to seeing you again in the future.
Best Regards,
Erin
Alan Bell from the Aberdeen showroom…
Alan Bell from the Aberdeen showroom helped me above and beyond and made a difficult situation so much easier and amazingly quick wouldn’t hesitate to recommend to anyone and one happy lady with my new Dacia Duster x
2025年4月1日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Jacqui,
Wow, that's fantastic to hear! Thank you so much for your wonderful feedback about Alan Bell at our Aberdeen showroom. We're absolutely delighted that he was able to go above and beyond to help you, making a difficult situation so much easier and incredibly quick. We're thrilled you're such a happy lady with your new Dacia Duster! We truly appreciate your high recommendation. Enjoy your new car! Kind regards, Lisa
this is as good as it gets
this is as good as it gets - the process of buying a new care was made simple clear and friendly. There was no pressure from Stuart Muirhead who was professional and helpful throughout. I love the car and it is everything he said it would be and more ..
2025年3月25日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Ian,
That's fantastic to hear! Thank you so much for your incredible feedback. We're delighted that you found the process of buying your new car simple, clear, and friendly – that's exactly what we aim for. We're especially pleased that Stuart Muirhead provided you with such a professional and helpful, no-pressure experience. It's wonderful to know you love your new car and that it's everything you hoped for and more! Enjoy it! Kind regards, Lisa
Great service provided
Great service provided. Every question we asked got a positive response in a timely manner. Would buy from them again.
2025年2月15日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Alasdair, Thank you for your great feedback! We're delighted to hear you received excellent service and that all your questions were answered positively and promptly. We appreciate your intention to buy from us again in the future! Kind regards, Lisa
Absolutely brilliant experience at John…
Absolutely brilliant experience at John Clark Dacia in Aberdeen! Nicole was so lovely and took great care of me and made it possible for me to get exactly the car I wanted!
2025年3月26日
John Clark Motor Group - John Clark Dacia からの回答
Hi Kirstin,
That's fantastic to hear! Thank you so much for your brilliant feedback about your experience at John Clark Dacia in Aberdeen. We're absolutely delighted that Nicole was so lovely and took such great care of you, making it possible for you to get exactly the car you wanted! We'll be sure to pass along your kind words to Nicole. Enjoy your new Dacia! Kind regards, Lisa
Poor communication
First of all, apart from the 2 small warranty issues, the car is lovely.
However, from a dealership perspective the communication is woeful, even from prior to getting the car. We had to phone on the day to make sure we were getting it. When we arrived there was confusion as to what had been agreed, resulting in a trip back for resolution. We have now been waiting since mid February for the warranty work to be done due to parts supply.
Whilst the branch cannot legislate for that, what they can control is when promises to call back or email are made, they have to be met. I had to constantly chase up, and still doing that. All I have had is apologies, but nothing has changed. By some coincidence, each time I went in the Sales Manager was off that day.
I had planned to look at purchasing a further new vehicle from this branch, but now need to think long and hard about that.
This is in stark contrast to the other new car we recently purchased from another John Clark, which was without doubt a 5 star experience. Maybe this branch could take some lessons.
**EDIT May 16th**
Following the cars return for the warranty work I would like to acknowledge the efforts from service, admin to Manager who have kept good communications even though they were hampered by the supplier. I also like the fact that they follow process controls and would not release the vehicle in an unsafe condition. This is a major improvement from the front end of the process.
2024年12月8日
John Clark Motor Group - John Clark Dacia からの回答
Hi Daryl, Thank you for your comprehensive feedback, particularly your edited update. We're genuinely pleased to hear that, apart from the warranty issues, you find your car to be lovely. We sincerely apologize for the poor communication and confusion you experienced initially, both before getting the car and on the day of collection. This is certainly not the standard of service we aim to provide, and we regret the inconvenience this caused, including your trip back for resolution. We also acknowledge your frustration with the delays in warranty work due to parts supply and, more importantly, the unmet promises for callbacks and emails during that period. Your experience of constantly having to chase us up is unacceptable, and we are sorry that mere apologies didn't lead to improvement at that stage. However, we are very grateful for your updated feedback from May 16th. It's reassuring to hear that following the car's return for warranty work, you've seen a major improvement in communication from our service and admin teams, right up to the Manager. We're glad they kept you well-informed despite supplier challenges, and we appreciate you acknowledging their adherence to process controls, ensuring your vehicle was not released in an unsafe condition. Kind regards, Lisa
John Clark Motor Group - John Clark Dacia からの回答
Hi, Thank you for your feedback! We're glad to hear you had a smooth experience and that everything was explained clearly and upfront. We strive for transparency in all our dealings, so it's great to know we achieved that for you. Kind regards, Lisa
Polite and Helpful Staff/Disappointing Valet
Scott was professional and welcoming throughout the whole process. He made sure I was comfortable and explained most aspects of the purchase clearly.
He made sure to answer any questions I had about the history of the car in a timely manner. He was on time for appointments and worked around my schedule.
Concerns I had about the wheel on the car being dirty were addressed and by the time of pick up the wheel looked brand new.
Unfortunately I feel like the valet could have been more thorough. I understand that this is a second hand car but the gearstick appears to have been covered in make-up/dirt of some kind. The inside frame of the doors, boot hinge and door handles were all still covered in algae. This was probably due to the car being parked under a tree. I personally would ensure that these issues were addressed prior to selling the car.
2025年3月20日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Lorraine,
Thank you for your detailed and honest feedback. We're very pleased to hear that Scott provided you with such professional, welcoming, and helpful service throughout your purchase. We're glad he was able to address your concerns about the wheel and work around your schedule.
We sincerely apologize for the disappointing valet service you received. We appreciate you bringing these specific issues to our attention, as it helps us improve our processes.
We value your feedback and are glad that Scott's excellent service contributed to a positive overall experience, despite the valet concerns. We hope you are enjoying your new car. Kind regards, Lisa
Great experience today with Scott…
Great experience today with Scott trading in my fiesta I have owned for 14 years going for new stepway! Outstanding experience
2025年3月8日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Roderick, Wow, trading in a Fiesta you've owned for 14 years is a big step! We're absolutely delighted to hear you had an outstanding experience with Scott today while making that transition to a new Stepway. We understand how much a car can mean, and we're thrilled that Scott made the process so smooth and positive. We hope you create many wonderful new memories with your Stepway! Thanks for sharing your experience. Kind regards, Lisa
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