Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms ofte... もっと見る
企業が回答しました
所在地
所在地を変更Abbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Price was good and Scott, the sales person I dealt with was excellent, including checking everything was OK after I had purchased the car. Would happily buy another car from John Clark Renault in Aber... もっと見る
企業が回答しました
Buying a car is usually stressful but James fair weather made the entire process smooth and transparent , he went above and beyond to help me . He was patient and gave me honest advice instead of just... もっと見る
企業が回答しました
Although we never purchased a Renault we were impressed with the service from the sales staff, especially Scott Arthur who went over the stuff the Scenic Electric had, answered any queries we had and... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, 英国
- 01224 677 800
4.6
優良
419件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super smooth experience
Scott was very helpful and reassuring throughout the whole process of buying my new car, bearing in mind that I have had last car for around 15 years and cars have certainly moved on in that time (I'm a bit of a dinosaur!). Scott kept me informed along the way and my car was ready for collection on the agreed date, everything just went so smoothly!
2025年9月4日
John Clark Motor Group - John Clark Renault からの回答
Good Afternoon,
Thank you for your thoughtful review! We're delighted to hear that Scott made the process of buying your new car such a smooth and reassuring experience, especially after so many years with your previous vehicle. It’s great to know he kept you informed throughout and ensured everything was ready right on time.
We’ll be sure to pass on your kind words to Scott. If you ever have any questions as you get to know your new car, please don’t hesitate to get in touch.
Best regards,
Erin
Whole experience at Renault was great
Whole experience at Renault was great. Scott helped us from start to finish. He was very knowledgeable and went out of his way to showcase all the cars we were interested in, and helped us find exactly what we wanted.
2025年9月5日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Daisy.
Thank you for your fantastic review! We're so pleased to hear that your whole experience at Renault was such a positive one. It’s wonderful to know Scott supported you from start to finish, using his knowledge and care to help you find exactly the right car.
We’ll be sure to pass on your kind words to him. If there’s ever anything else we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
Super experience buying from John Clark…
Super experience buying from John Clark Renault and dealing with Scott Arthur! A swift purchase this week and Scott pulled out the stops to get everything sorted and car delivered within a few days! Thanks to all involved and particularly Scott! Pleasure to deal with and recommended!
2025年9月5日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning,
Thank you for your fantastic review! We're thrilled to hear you had such a great experience purchasing your car with us and that Scott went the extra mile to ensure everything was sorted quickly and your car delivered within just a few days.
We’ll be sure to pass on your kind words to Scott and the rest of the team. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
Scott Arthur gave me a truly fantastic…
Scott Arthur gave me a truly fantastic service and this is the second car from him this year. Thanks again!
2025年9月3日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, David.
Thank you for your wonderful review! We're delighted to hear that Scott has provided you with fantastic service once again and that you’ve chosen your second car with him this year. Your loyalty means a great deal to us.
We’ll be sure to share your thanks with Scott. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Best regards,
Erin
From start to finish absolutely no problems good salesman always there to help and answer your questions. Certainly recommend John Clark. Aberdeen
From start to finish absolutely no proble
2025年8月31日
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Andrew.
Thank you for your great review! We're so pleased to hear everything went smoothly from start to finish and that our salesman was always on hand to help and answer your questions. Your recommendation means a lot to us.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Best regards,
Erin
I have always hated dealing with car…
I have always hated dealing with car dealerships to buy cars.
This experience was good though, due mainly to Scott Arthur who was great to deal with.
2025年8月20日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, John.
Thank you for your honest feedback. We’re so pleased to hear that Scott helped turn what is often a stressful process into a positive experience for you. Your kind words mean a lot, and we’ll be sure to share them with Scott.
If there’s anything more we can do to support you, please feel free to get in touch.
Best regards,
Erin
Good service and friendly customer…
Good service and friendly customer service and good communication
2025年8月15日
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Neil.
Thank you for your kind feedback! We're delighted to hear you received good service, friendly support, and clear communication from our team.
Best Regards,
Erin
Scott is an absolute diamond to liaise…
Scott is an absolute diamond to liaise with. Extremely knowledgeable, polite and professional. He engaged via phone, email and even sent a video of the car I’m interested in with a full description. In short, Scott friendly, understanding and a consummate professional. Please don’t hesitate to contact Scott.
2025年8月4日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Joan.
Thank you so much for your fantastic review! We're thrilled to hear that Scott made such a strong impression.
It's great to know that his communication and detailed video helped support your decision-making process. We'll be sure to pass along your kind words to him.
If there's anything further we can assist with, please don’t hesitate to get in touch.
Best regards,
Erin
Excellent.
As always Renault at Abbotswell Road Aberdeen goes beyond a good service from all departments as a disabled costumer I feel safe in the knowledge that they will deal with everything . A special thanks to Nicole in sales and Marc in service department.
2025年7月27日
John Clark Motor Group - John Clark Renault からの回答
Good afternoon, Helen.
Thank you for your wonderful feedback! We’re truly delighted to hear that you continue to receive excellent service from the team at Renault Aberdeen. We’ll be sure to pass on your kind words to Nicole and Marc. Your continued trust and support are greatly appreciated.
If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best regards,
Erin
Went to have a look at a new car…
Went to have a look at a new car recently, Scott Arthur and Ross were so helpful, went over different models and explained everything about them. Once deciding on colour and model required the deal was decided they gave us a good trade in price for our old one, Both were very helpful and nothing was too much trouble. Waited about 3 weeks for the new one to arrive and the handover was smooth and everything explained, would thoroughly recommend this dealership and the 2 salesmen.
2025年7月24日
John Clark Motor Group - John Clark Renault からの回答
Good afternoon, Calum.
Thank you for your fantastic review! We're so pleased to hear that Scott and Ross provided such helpful and attentive service throughout your car-buying journey.
We’ll be sure to pass on your kind words to both of them. Your recommendation means a lot to us, and we hope you’re enjoying every mile in your new car!
Best regards,
Erin
This is the first time we have dealt…
This is the first time we have dealt with John Clark -Dacia Aberdeen , we found that Scott Arthur was most helpful and very knowledgable in advising us on our purchase .
Also the after sales has been very good . I would recommend friends and family of our experience .
2025年7月29日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Elaine.
Thank you for taking the time to share your experience! It's great to know that Scott was helpful and knowledgeable in guiding you through your purchase, and that our aftersales support has continued to meet your expectations.
Your recommendation means a lot to us, and we truly appreciate your trust. If there's anything more we can do to assist you or your friends and family, we're always here to help.
Best regards,
Erin
Scott 👍🏻
Just bought 2024 Clio from Scott at John Clark Renault. Very pleasant and down to earth. He knows his stuff, great manners and has the right approach; helpful, keen but not pushy!
Thanks again Scott - I’m sure we will enjoy our car.
2025年7月29日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning,
Thank you for your kind words and for choosing John Clark Renault for your new 2024 Clio! We're delighted to hear that Scott provided such a pleasant and professional experience. It's great to know his helpful, knowledgeable, and no-pressure approach made a positive impression.
We’ll be sure to pass on your thanks to Scott. Wishing you many happy miles in your new Clio.
Best regards,
Erin
Scott at Renault gave a fantastic…
Scott at Renault gave a fantastic service, had my previous Captur for 11 years so can’t wait for my new one!
2025年7月28日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Yvonne.
Thank you for your fantastic review! We’re thrilled to hear that Scott provided such great service.
We hope you enjoy every moment with your new Captur, and if there’s anything you need in the meantime, we’re always here to help.
Best regards,
Erin
Scott Arthur was an excellent sales man…
Scott Arthur was an excellent sales man who explained everything and was acpleasure to do business with
2025年7月27日
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Jacqueline.
Thank you for your kind review! We're delighted to hear that Scott Arthur provided such excellent service and made the entire process clear and enjoyable. It’s always great to know when our team makes a lasting impression.
We’ll be sure to pass along your feedback to Scott. If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
How John Clark Aberdeen treat their customers!
My 2nd review of this particular garage. First one was a visit as I was shopping around for a new car and found this one to be the most professional, best customer interaction and they listened to what I was looking for, providing options based on what I told them to make the purchase achievable. Not pushy, not overbearing, just nice, relaxed and knowledgable.
So on my return visit to the Aberdeen branch I was met by a lovely lady at the door of the showroom who set me up with James to go over the purchase of a new Renault Captur Techno hybrid.
The journey from start to finish was easy. The information did not vary in any way from that provided on my first visit. James was very personable and explained the buying process exceptionally well. It just reinforced the impression I got from my initial visit about the garage from my first visit.
I know exactly the times scales expected to receiving my new car, what paperwork I will receive via email, how to open and complete even down to the ID process with all details personalised to myself.
I’m looking forward to getting my new car and if the after sales equals the sales process I will be sticking with Renault for the foreseeable future and recommending them to all of my family.
Just to show that James didn’t slip me a tenner to write this review I would say the parking is difficult as if your lucky there may be one or maybe 2 spaces ever free. I had to circle on my first visit as nowhere to park and almost didn’t go in, and 2nd time I was blocked in when I was leaving and had to find someone to move the van. But I have found the same difficulties in other garages so I’m not letting that effect my overall experience.
Great coffee also. Big thumbs up.
2025年7月21日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Bruce.
Thank you so much for your thoughtful review. We’re thrilled to hear that both your initial visit and return to John Clark Renault left such a strong impression. It’s great to know James provided a friendly, knowledgeable, and professional service, and that the entire process—from enquiry to paperwork—was clear and personalised to you.
We also appreciate your honest comments about the parking and are glad the great coffee helped make up for it! Your recommendation means a lot to us, and we look forward to continuing to support you throughout your Renault ownership.
Best regards,
Erin
Had a pleasant review of the Renault 5…
Had a pleasant review of the Renault 5 with Scott arthur
2025年7月21日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Brad.
Thank you for your feedback! We're glad to hear you had a pleasant review of the Renault 5 with Scott. We’ll be sure to pass on your kind words to him.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
Scott was excellent
Scott was excellent, very helpful and a nice relaxed and friendly approach.
2025年7月20日
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Mike.
Thank you for your kind feedback! We're so pleased to hear that Scott provided excellent service with a relaxed and friendly approach. It’s great to know you felt well supported throughout your experience.
We’ll be sure to pass on your kind words to Scott. If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Erin
Bought our second car from John Clark…
Bought our second car from John Clark Renault Aberdeen and the service we received was fantastic. Scott was excellent and could have not been more helpful.
We absolutely love our new Clio e tech Alpine Hybrid and cannot fault Renault for the quality and value for money.
Would definitely recommend Renault and the John Clark dealership.
2025年7月11日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your second car-buying experience with John Clark Renault Aberdeen was just as fantastic as the first. It’s great to know Scott provided such excellent service and made the process smooth and enjoyable.
We’re thrilled you’re loving your new Clio E-Tech Alpine Hybrid—it’s a fantastic car, and we’re glad it’s living up to your expectations in both quality and value. Your recommendation truly means a lot to us.
If there’s ever anything more we can do, please don’t hesitate to get in touch.
Best Regards,
Erin
Like my Renaults
I had a Renault Austral and had to book it in as a fault came up on the dash about an external sound fault. Appears it was a software update that was required. I had been looking at a Symbioz and whilst waiting for my car took a test drive and was suitably impressed. I had always missed the 360 camera I had on a Qashquai and this model of Symbioz had it along with a host of other extras so the deal was done. All along the process I was under the impression I was buying a 1.8 and the paperwork said this too. The 1.8 engine and bigger battery gives a more efficient and better overall fuel consumption allegedly but on picking up the car it transpired that I had indeed bought a 1.6 which made changing my insurance easier as my company didn’t recognize a 1.8. So finally I would have to say I do like the car, it has less power than my Austral but as I am not someone who likes to burn rubber at the lights it is perfectly fine. I would say I was disappointed with the overall experience but hope that the dealer has done something to make sure they have learned something from it as well.
2025年7月2日
John Clark Motor Group - John Clark Renault からの回答
Hi Ian, Thank you for your detailed feedback on your recent experience. We're glad to hear that the software update resolved the external sound fault on your Renault Austral and that you were suitably impressed after taking a test drive of the Symbioz. However, we sincerely apologize for the significant miscommunication regarding the engine size of your new Symbioz. We understand your frustration at being under the impression you were buying a 1.8L model, with paperwork reflecting this, only to find out upon collection that it was a 1.6L. While it's fortunate that the 1.6L made your insurance easier, we fully appreciate that this kind of discrepancy is disappointing and not the transparent experience we aim to provide. We regret that this overshadowed your overall experience, and we want to assure you that we are taking your feedback very seriously. We are reviewing our internal processes to ensure that all vehicle specifications are accurately communicated and documented at every stage, preventing similar issues from occurring in the future. We're pleased to hear that despite the engine size, you do like the car and find its power perfectly fine for your driving style. Kind regards, Lisa
This is the 2nd car I buy at John Clark…
This is the 2nd car I buy at John Clark and it went well. I found what I was looking, all info was provided and all documents were given. The sale took a few hours to accepted and the car was ready when I went to collect it. If you are interest in buying a car, I would recommend to book in advance, so you will have a salesperson expecting you.
2025年6月27日
自発的なレビュー
John Clark Motor Group - John Clark Renault からの回答
Good Morning, Luis.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Renault Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。