Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... もっと見る
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... もっと見る
企業が回答しました
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, 英国
- 01224 335555
4.8
優良
266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Buy a Mini from JC Aberdeen
Everyone at the Mini garage was friendly, helpful and knowledgeable. I only had one query in the run up to collecting my car and the team in Aberdeen dealt with it quickly and courteously. Special thanks to Tom, who went above and beyond to have the car ready this week
2025年8月2日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Dave.
Many thanks for your review and feedback, which I will ensure is passed on to Tom and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Enquired about a car
Enquired about a car, which Sara dealt with.
Sara was efficency, helpful and friendly.
Good experience all round.
2025年7月14日
自発的なレビュー
John Clark Motor Group - Mini Aberdeen からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Sara and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great service
Great service. Responsive and reassuring. Friendly and courteous. Very happy with car.
2025年7月7日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Gillian.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Welcome to the digital world of cars
No dramas and my new car was delivered on time. So far so good, although it may be an idea to put an ‘idiots guide’ to the new models digital instructions, in the glove compartment.
The sales team were all helpful and efficient. Answered queries knowledgeably.
2025年7月2日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Christine.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Jason made the whole process easy from…
Jason made the whole process easy from start to finish. Ke-t up to date with progress throughout.
2025年7月2日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Alan.
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent experience at John Clark Mini in Aberdeen
Harriett is a great sales person and was so helpful with the purchase of my car.
I was lucky to find an excellent used car which was exactly what I was looking for, low mileage & in great condition.
2025年6月28日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Trevor.
Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Julie.
Many thanks for your review and feedback, which I will ensure is passed on to Sara and the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The whole process was extremely easy…
The whole process was extremely easy and explained very clear to me . Harriett was extremely informational and showed / told about the car I were purchasing well .
The whole company was extremely good would be back in the future when it’s time to upgrade
2025年6月2日
John Clark Motor Group - Mini Aberdeen からの回答
Good Afternoon, Jordan.
Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at Aberdeen Mini.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Mini Aberdeen からの回答
Good Afternoon, Laura.
Many thanks for your review and feedback, which I will ensure is passed on to Sara and the management team at Mini Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
My 5 star score was due to the…
My 5 star score was due to the professional way in which Beth Irish dealt with the sale of my new car. Always keeping in touch with updates etc and always a service with a smile, a credit to Mini Aberdeen.
2025年5月26日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Alison.
Many thanks for your review and feedback, which I will ensure is passed on to Beth and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great Service
Many thanks to Jason Andrews for making the purchase of a new Mini as easy as possible
2025年6月1日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Friendly and efficient sales and service
2025年5月28日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The salesman i dealt with was jason and…
The salesman i dealt with was jason and he was great from start to finish. Deal was smooth with no hassle and was done without visiting the branch until pick-up. When I picked my new car up and driving he ro glasgow, the brake pad warning came on and after a quick call to jason it was agreed I could get the work carried out on my brakes at my local garage and john clark autos would pay the bill which was a great relief.
2025年5月19日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Gordon.
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Stress free
Harriett was superb. Totally stress free transaction. She even put my food shopping in the fridge whilst we did the paperwork.
2025年5月17日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning, Nigel.
Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very helpful sales staff to assist on…
Very helpful sales staff to assist on vehicle choice of options etc. Reslly assisted on the purchase process
2025年5月1日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Quick and efficient from start to finish
I was advised and guided through the process from start to finish. Sara never minded my questions and checks on what to do. I appreciated her patience.
2025年4月27日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Sara and the management team at John Clark MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
I visited my Mini dealer for a service…
I visited my Mini dealer for a service in December 24, while there, I was approached by the sales controller who introduced me to the new Mini. At the time I wasn’t in the market to buy, however what impressed me was the friendly and non aggressive sales approach you normally find in many other dealers. 2 months passed and we decided to consider changing to a 5 door Mini, we both visited the dealer and was introduced to our sales executive, who went the extra mile in explaining and detailing our potential choice of car in making our decision very easy to agree on ordering a replacement car there and then. From that point on we have been nothing but impressed on good communication, factual information being extended to us and most importantly “easy to do business with”. When the car was available for changing over, we were very impressed with the way this was professionally handled and also with the knowledgeable and friendly way the car was explained in fine detail. We both want it known that we would certainly recommend this dealer, they deserve every success and the sales people involved in our purchase could not be faulted throughout to what has been a great experience. I have also dealt with the service department over the past 3 years and have also found them to be friendly and efficient in handling my requirements.
Well done John Clark Aberdeen Mini, and all the nice people involved - it has been a pleasure.
2025年4月26日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great experience from start to finish
Great experience from start to finish! 3rd Mini from John Clark always amazing service! Thomas was great keeping me in the loop the whole time!
2025年4月2日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Thomas and the management team at John Clark MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Customer Service - the little things.
Customer Service ? I picked up my new mini last December but finally have got round to writing this. I took train from Glasgow where I live and told by salesman he would picked me up at Dundee Station. 5mins from there I got a call to say they were too busy and I should take a taxi to the showroom. Of course it was raining and the taxi rank was empty so I had to walk into the town to get one. Arrived at JC Mini only to find the salesman having a chat in the office with the manager - no other customers. I voiced that I was not happy at coming all that way to spend £40K+ and not even getting picked up. The manager said nothing and the salesman later did his best to apologise. "It was the manager that wouldn't let me pick you up...".
3 months later, the car is going fine but I'm still waiting for my cuddly toy (gift) that I was promised. The salesman Greg Kemp, has ghosted me!
Some will think this is a small complaint and of course it is. But if these guys cannot get the little things right, I hate to think how their after sales will be. For sure I will use a local dealer not Dundee.
2024年12月21日
自発的なレビュー
John Clark Motor Group - Mini Aberdeen からの回答
Dear Denis,
Thank you for taking the time to share your feedback regarding your experience picking up your new MINI in December. We sincerely apologise for the inconvenience and frustration caused by the lack of pick-up at Dundee Station and the subsequent difficulty in getting to our showroom. This is certainly not the level of service we aim to provide our customers, especially those traveling a distance.
We are also very sorry to hear that you have not yet received the promised cuddly toy and that your attempts to contact your salesman, Greg Kemp, have been unsuccessful. This lack of follow-through is disappointing, and I will be addressing this with the team at Tayside.
We understand your disappointment, particularly given the significant investment you made. We value your business and regret that these initial oversights have impacted your perception of our business.
However, after reading your review we think it may have been intended for a different dealership. Our dealership is in Aberdeen and we can see that you dealt with our MINI Tayside dealership. We want to ensure your feedback reaches the correct business so they can address your concerns appropriately - so if you are able to update the location of your review to MINI Tayside that would be much appreciated.
Kind regards,
Kate
John Clark Motor Group
Great
Just great. The new Mini system is difficult, has lots of faults and we could easily have walked away…. our service at John Clarke couldn’t have been any better, thank you Sara & Michael!
2025年4月7日
John Clark Motor Group - Mini Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Sara, Michael, and the management team at John Clark MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。