I spoke with Jess who assisted me greatly with all the questions I had regarding my upcoming service and brake repairs. Jess was most helpful in dealing with all aspects of my queries. This is one of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
We saw a Jaguar Ipace online at Jaguar LandRover Dundee and spoke to David Cartmill who arranged an appointment for us to view it. The service he provided from start to finish was excellent. He ensure... もっと見る
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Bought a car from pentland jaguar yesterday....if carlsberg did car sales .. well you know the rest ! Gavin was thoroughly professional and made a point of going through every detail , the service wa... もっと見る
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This review relates to Pentland Land Rover Dundee. We bought new Range Rover Sport from Pentland Dundee and dealt with Neil Fairley and Gavin Reid. The service we have received has been exceptional.... もっと見る
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企業情報
当該企業による記述
Pentland Jaguar in Dundee forms part of the successful John Clark Motor Group and we have years of experience in delivering high-quality Jaguar cars and servicing, combined with unrivalled customer service. Located in Lundie Road, Dundee we are easily accessible from the surrounding area, given our close proximity to the A90 Kingsway. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive for you. You can have a closer look at the full range of new Jaguars as well as the constantly changing selection of Approved Used cars we have. At our state-of-the-art dealership we also have an incredible selection of aftersales support services to keep your car in pristine condition for your entire ownership. We look forward to welcoming you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Lundie Avenue 1, DD2 3NY, Dundee, Scotland, 英国
- 01382 933 340
4.2
ほぼ満足
97件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service.
I spoke with Jess who assisted me greatly with all the questions I had regarding my upcoming service and brake repairs. Jess was most helpful in dealing with all aspects of my queries. This is one of the best customer service experiences I have ever had.
2026年7月6日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Thank you, Chris, we appreciate you taking the time to leave us your feedback!
We're pleased to hear that Jess provided you with such helpful support regarding your service and brake repairs and we look forward to assisting you again in the future!
Lesley
From first enquiry to signing the deal
From first enquiry to signing the deal, Alistair was welcoming and helpful.
2026年7月2日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Thank you for the 5-star review, Calum!
We're delighted to hear you had such a positive experience with Pentland Jaguar Dundee.
Providing a welcoming, helpful and straightforward experience is what we strive for, so it's rewarding to hear everything went so smoothly.
Thank you for taking the time to share your feedback and for recognising Alistair's efforts. We'll be sure to pass your kind words on to him. We hope you enjoy your new Jaguar and look forward to welcoming you back in the future!
Lesley
Great experience with the dealer
Great experience with the dealer, issues with car were dealt with by our local dealer after the car was shipped to us.
2026年4月1日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Paul, we are delighted you have such a good experience with us! Thank you for taking the time to review us five stars
Lesley
Can’t get £99 they owe us. They’re crooks
We reserved a used Jaguar with a £99 deposit on the used Jaguar website with the car being at John Clark, Dundee on 1 February. When we decided not to purchase the car a few days later, we were told we would be refunded the £99 deposit. It is now 3 June and despite calling 6 times and speaking to several different people including two different sales managers, finance and admin with promises of a refund, we cannot get our money back. Be careful with this franchise. They are crooks.
2026年2月1日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Dear Karen, Thank you for bringing this to our attention. We are sorry to hear about the frustration and inconvenience this situation has caused.
Having reviewed our records, our system shows that the refund has been processed. However, we appreciate your concerns given the length of time involved and the experience you have described.
To ensure everything has been completed correctly and that the funds have been received, a member of our team will contact you directly to verify the details and investigate further if necessary.
Thank you for your patience, and we apologise for the inconvenience caused.
Pentland Land Rover Dundee
This review relates to Pentland Land Rover Dundee.
We bought new Range Rover Sport from Pentland Dundee and dealt with Neil Fairley and Gavin Reid. The service we have received has been exceptional. Despite having problems initially with the brand new car, Neil could not have been more helpful. I would have no hesitation in recommending Pentland Dundee and Neil is a credit to the company, Thank you, Keith & Amanda Mackie
2026年3月14日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Thank you for the 5-star review, Keith & Amanda! We're delighted to hear you received such exceptional service from the team at Pentland Land Rover Dundee during the purchase of your new Range Rover Sport.
Your recommendation and kind words really mean a lot, and we’ll be sure to pass your feedback on to Neil, Gavin and the wider team. Thank you again for choosing Pentland Land Rover Dundee, and we hope you enjoy your new Range Rover Sport!
Lesley
Great service
Great service - Caroline Dunlop was extremely helpful, professional, knowledgeable, enthusiastic - from first contact on phone through to handover, she guided and advised, and the end result was that we obtained a stunning Jaguar Approved F Pace.
Thank you to Caroline, and to Pentland Jaguar Dundee.
2026年3月2日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Caroline and the management team at Pentland Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Gavin Reid our salesman could not have…
Gavin Reid our salesman could not have done more for us from start to finish, would certainly deal with Gavin again.
2026年2月20日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Gavin and the management team at Pentland Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Credit to their company and their car brands
My salesman was David Cartmill who was very friendly and genuine. He was helpful and provided everything I needed. Car was presented beautifully and I am delighted with it. Showroom is immaculate and all others in the sales team were perfectly professional. It was everything I hoped for from a Jaguar/Range Rover dealership.
2026年2月21日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Brilliant communication from first…
Brilliant communication from Gavin from first enquiring about the car and it was also nice to have a phone call this morning (20/2) as a follow up asking how I was getting on with the car.
2026年2月18日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Gavin and the management team at Pentland Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Jaguar F-Pace purchase
I recently had the pleasure of purchasing a Jaguar F-Pace from Caroline Dunlop at Pentland Jaguar Dundee, and I can confidently say the experience was outstanding from beginning to end.
From our very first interaction, Caroline demonstrated a high level of professionalism, product knowledge, and genuine enthusiasm. She took the time to fully understand what I was looking for in a vehicle and guided me through the available options with clarity and patience. Every question I raised — whether about specifications, finance options, part-exchange, or vehicle features — was answered thoroughly and transparently. At no point did I feel pressured; instead, I felt supported and well-informed, which made the decision-making process both comfortable and enjoyable.
Throughout the purchase, Caroline kept me regularly updated, ensured timelines were clear, and handled all aspects of the transaction efficiently.
What truly stood out was Caroline’s commitment to customer service. She very kindly came in on her day off to complete the vehicle handover. The handover itself was first-class — comprehensive, well-paced, and informative. She took the time to walk me through the vehicle’s features and technology in detail, ensuring I left fully comfortable with everything the F-Pace has to offer.
Caroline is a real asset to Pentland Jaguar Dundee, and I would not hesitate to recommend her to anyone considering a Jaguar.
A genuinely first-class experience.
2026年2月1日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Caroline and the management team at Pentland Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards
John
very poor customer service
Sales department had great customer service and very helpful, however the same cannot be said for the service department. I came in with 3 issues to discuss, none required jaguar to part with any money.
I got nothing but unhelpful answers and very poor service, I was made to feel like I burden for simply asking for services I have received without comment from other manufactures service departments. I really got the impression as I had not bought the car direct from them they were just not interested in helping. if you are interested in a jaguar please look elsewhere, very disappointing, I will be taking my business elsewhere in future.
2026年1月12日
自発的なレビュー
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Dear Gavin, Thank you for taking the time to share your feedback. We’re pleased to hear your positive comments about our sales team, but we’re very sorry to learn that your experience with our service department fell so far below expectations.
This is certainly not how we want any customer to feel, regardless of where their vehicle was purchased, and we understand how disappointing and frustrating this must have been. We will be investigating your comments internally to fully understand what happened and will get back to you once this has been reviewed.
Thank you again for bringing this to our attention. Sara
Buying a Jaguar F Pace
Great service from this garage, especially from the sales woman Caroline who made everything effortless for me, would definitely recommend anybody using this business
2025年12月30日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Caroline and the management team at Pentland Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Customer Satisfaction
We saw a Jaguar Ipace online at Jaguar LandRover Dundee and spoke to David Cartmill who arranged an appointment for us to view it. The service he provided from start to finish was excellent. He ensured our requests were met when the car needed a few things done to it, before delivery. David ensured the whole experience went smoothly. Thank You.
2025年9月26日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon, Yvonne.
Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Great staff
Helpful and approachable staff. Good pricing and additional structures to ensure handover and new car purchase was timeous and well communicated.
2025年10月1日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon, Mike.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Sadly the car I'd hoped to buy wasn't…
Sadly the car I'd hoped to buy wasn't prepared to the standard I expected and the sale fell through. A week on and our deposit has also still to be returned.
2025年9月22日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Thank you for your feedback. We’re very sorry to hear about your experience and that the car was not prepared to the standard you expected. We’d also like to resolve the matter of your deposit as quickly as possible. Unfortunately, we’re unable to identify you from your username. Please could you contact us directly at Pentland Dundee, so we can look into this immediately and put things right for you?
Part Exchange
Was easy to part exchange and was well guided by salesman, he was helpful and informative with any questions.
2025年9月17日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent buying experience
Gavin and Ryan provided an excellent service when I purchased my new car from the Dundee branch. A very smooth buying process from start to finish.
There was one minor issue with the valet carried out on the car but Ryan went over and above to rectify, a 1st class after sales service.
2025年8月7日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning, David.
Many thanks for your review and feedback, which I will ensure is passed on to Gavin, Ryan, and the management team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
I've seen cleaner cars and noticed more…
I've seen cleaner cars and noticed more scratches and marks, not even a welcome gift. 3 x jags... No more.
2025年8月2日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Dear Craig,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and that it did not meet the standards you expected from us. We take comments like yours very seriously and are currently investigating the matter to understand what happened and ensure it is addressed.
Many thanks,
Sara
MT22 USE Jaguar Ipace
Vehicle viewed prior to collection very pleasant and welcoming. Car test driven and agreed to purchase highlighting two points of concern (condition of front tyres, driver door sill light).
Collection date delayed owing to V5 matters - this was not considered as a concern.
On collection the two points were not referred to and resulted in an exchange of views with two Pentland members of sales staff. The matter on tyres was fully discussed and conditionally agreed to progress, the driver door sill light had not been repaired - following investigation it was agreed the light would repaired in due course. The later remains outstanding. Setting up the Jaguar remote app could not be completed till the following week, I believe normally done on the day - this was not referred to.
Day of collection was marred by the above matters. Our reception was different to that of viewing the vehicle.
2025年7月4日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Dear Brian, Thank you for sharing your experience with us. We’re truly sorry to hear that your vehicle collection did not meet the same positive standard you experienced during your initial visit. We understand how disappointing it must have been for the concerns you highlighted, particularly the front tyres and driver door sill light, not to have been fully addressed at the time of collection.
We also regret the delay with setting up the Jaguar Remote app and the lack of communication around this, as it is something we would usually ensure is completed on the day. Your feedback clearly shows that our handover process did not run as smoothly as it should, and we sincerely apologise for the frustration caused.
Please be assured that we are currently reviewing these matters with our team, and we will provide an update on the outstanding door sill light repair as a priority. Your comments will also help us improve our communication and handover experience going forward.
Thank you for bringing this to our attention.
Many thanks,
Sara
Smooth transition to a new car
Caroline was great to deal with, kept us updated along the way and ensured the car was ready for us to a very high standard
2025年7月14日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning, Daniel.
Many thanks for your review and feedback, which I will ensure is passed on to Caroline and the management team at Pentland Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
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