I spoke with Jess who assisted me greatly with all the questions I had regarding my upcoming service and brake repairs. Jess was most helpful in dealing with all aspects of my queries. This is one of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We saw a Jaguar Ipace online at Jaguar LandRover Dundee and spoke to David Cartmill who arranged an appointment for us to view it. The service he provided from start to finish was excellent. He ensure... もっと見る
企業が回答しました
Bought a car from pentland jaguar yesterday....if carlsberg did car sales .. well you know the rest ! Gavin was thoroughly professional and made a point of going through every detail , the service wa... もっと見る
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This review relates to Pentland Land Rover Dundee. We bought new Range Rover Sport from Pentland Dundee and dealt with Neil Fairley and Gavin Reid. The service we have received has been exceptional.... もっと見る
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企業情報
当該企業による記述
Pentland Jaguar in Dundee forms part of the successful John Clark Motor Group and we have years of experience in delivering high-quality Jaguar cars and servicing, combined with unrivalled customer service. Located in Lundie Road, Dundee we are easily accessible from the surrounding area, given our close proximity to the A90 Kingsway. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive for you. You can have a closer look at the full range of new Jaguars as well as the constantly changing selection of Approved Used cars we have. At our state-of-the-art dealership we also have an incredible selection of aftersales support services to keep your car in pristine condition for your entire ownership. We look forward to welcoming you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Lundie Avenue 1, DD2 3NY, Dundee, Scotland, 英国
- 01382 933 340
4.2
ほぼ満足
97件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Booked car in for service including…
Booked car in for service including timing belt change. Dropped of as arranged then called to be told they wouldn't carry out the work due to the engine having 'Extended Crank'. But as part of the quality service provided, the 'free health check' highlighted an 'issue' with the drive shaft, AND a tick box to approve an £850 repair - ON a car that they thought didn't warrant a service and belt change.
I accept (but don't agree with) their engine diagnosis, but to be then offered auxillary work on the car (that has subsequently been checked and deemed not neccessary by 2 other specialists inc another main dealer) is daylight robbery!! Be aware! On a side note, a friend had their timing belt done by this garage, had no end of trouble afterwards inc replacing a £200 battery un-neccessarily, took it north to another main dealer and was diagnosed with a sensor that had not re-connected within 5 mins . I was warned!!!
2023年4月27日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good afternoon Dan,
Thank you for your feedback, having spoken to the workshop manager we advised you the service and belt change would be an expensive undertaking given the underlying issues with the vehicle, we have a duty of care to inform you of our diagnosis and opinion based on manufacturer knowledge, we stand by our diagnosis, the additional item identified in our opinion will also require attention in the future. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01382 933340. We look forward to hearing from you.
Very informative and efficient
Very informative and efficient, communication was excellent and the added video of the inspection was really helpful.
Could not fault the service, will be back when next service is due 👍
Thank You
2023年6月21日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Michael,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Stick to what you say about warreny…
Stick to what you say about warreny repairs and dont then chatge.
2023年6月12日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good morning Mr Barron,
I understand our team has taken you through the terms of your warranty and the covered items, this is not set by Pentland but by the manufacturer. I am sorry for your frustration, would you like our Aftersales Manager to contact you today?
Many thanks,
Sara Lagerman
Good problem solving.
The service department under manager Barry solved the problem with my vehicle as quickly as was possible in difficult circumstances. The problem was unusual and required prolonged effort. Their persistence won through.
2023年5月14日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Barry and the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Overall the service was ok but maybe…
Overall the service was ok but maybe slightly expensive. The staff were helpful and friendly. This was the first service and car being still under warranty I indicated that there was a noise from one of the wheels and this was not addressed.
2023年5月4日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon Jim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Can’t fault experience
Can’t fault experience. Lovely staff, pleasant wait and thorough diagnostics from mechanics.
2023年4月25日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Online booking didn't work
Online booking didn't work. Service work not completed. Staff unhelpful. It was not a great experience.
2023年4月27日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good afternoon Mr Skilton,
I am sorry to hear your experience was not great, if you are happy to, can you send me the link you were trying to make the online booking with and I will investigate why it was not working for you. Please can you also share more information on what was not completed on the day, our records show the service was completed on the day, and we advised of a couple of items that needed to be rebooked for additional attention. Would you like us to make the booking?
You can contact me direct on sara.lagerman@john-clark.co.uk
Yours sincerely,
Sara
3 wheels bearings replaced
3 wheels bearings replaced, well looked after by the staff in Dundee, many thanks to the engineer who diagnosed and repaired the fault
2023年4月12日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
V efficient service
2023年2月23日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Duncan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent dealership to deal with
Excellent dealership to deal with. No pushy but supportive. Would absolutely purchase from them again.
2023年2月17日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon Rebecca,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Asked if brake disc replacement was…
Asked if brake disc replacement was covered via warranty. Waited 2 weeks for phone call. Told they were not, I pushed for an explanation but staff member came across as defensive and no reason given
2023年3月20日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Thank you for taking the time to leave us a review. I am sorry to read that your experience was not a more positive one and will ensure to pass this to our management team directly.
Thank you again for your feedback and for affording us the opportunity to respond.
Kind regards,
Linsey
Zoe was a pleasure to deal with
Zoe was a pleasure to deal with.
Excellent customer service.
2023年3月21日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Afternoon Rhian,
Many thanks for your review and feedback, which I will ensure is passed on to Zoe and the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
First Class Service from Jaguar Dundee
Sales assistant was very helpful and hassle free from start to finish.
On arrival to collect car, customer service was excellent. Was shown around car and how to set up various tech gadgets. Courtesy bottle of Gin also a lovely touch.
2023年1月25日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Colin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I was straightaway assisted and later…
I was straightaway assisted and later delivered my car promptly
2023年2月27日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Lucia,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I was very happy with the service
I was very happy with the service, Lewis Hempill went above and beyond to be helpful and was very professional.
2023年2月23日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to Lewis and the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent experience - RMcM
Found the whole experience very good. The staff got me a work station where I could work on my laptop while I waited for the service to be carried out. Tea and coffee were plentiful.
2023年3月1日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Rodger,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
From booking a full service to dropping…
From booking a full service to dropping the car off and getting the car back in the time I was told.
Excellent service.
2023年3月1日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Margaret,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent customer service
The front desk lady could not have been more helpful, really excellent customer service. Made all the difference to my experience.
2023年2月21日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning Albie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Best service
Only went in for a top up gor D.E.F (add blue). And my car was still washed. Great service.
2023年2月24日
John Clark Motor Group - Pentland Jaguar Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Jaguar Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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