Staff(Julien and George) on initial visit were friendly, approachable and quickly arranged test drive in my desired vehicle. Was very happy with test drive. George Mackie then took control of all... もっと見る
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Getting the car picked up from home and valeted as part of the courtesy, was fab. Also, being able to pay a monthly service plan, is great. Thankfully only required one major repair’ which was very ex... もっと見る
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It’s very easy I choose to travel to Elgin, speak with George Mackie at Pentland Land Rover, I’ve dealt with George for years and he understands what I’m looking for and I’ve owned Land Rover Discove... もっと見る
企業が回答しました
The service was great from the start. Coffee made for you on each visit. Paperwork was pretty straight forward. Great deals and insight given into the cars history. I was even picked up from the train... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pentland Land Rover Elgin forms part of the award winning John Clark Motor Group. Our prestigious showroom in Elgin has a wide range of new and Approved Used Land Rover vehicles for sale, as well as a huge selection of aftersales service and maintenance packages. Located next to the A96, in Elgin, Morayshire we are ideally located between Aberdeen and Inverness and we are easily accessible from anywhere in the north east of Scotland. By visiting Pentland Land Rover you can view the full range of new Land Rover vehicles and our friendly staff will organise a test drive for you in the car of your choice. We will also talk you through our range of finance offers that make funding your exciting new purchase straightforward and simple from start to finish. To find out more come and see us, call us or complete an online enquiry form and we will get back to you as soon possible. We look forward to seeing you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Moycroft Industrial Estate, IV30 1XZ, Elgin, Scotland, 英国
- 01343 559820
4.7
優良
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional staff
2026年5月2日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Thank you for your feedback! we are pleased you experienced a professional experience with us at Pentland!
Lesley
My last 2 vehicles have been from…
My last 2 vehicles have been from Pentland. The level of service from all staff has always been professional and friendly. George kept me informed throughout the purchase process with excellent customer service.
2026年4月30日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Thank you for the 5-star review, Russ! We're delighted to hear you’ve continued to choose Pentland Land Rover Elgin for your last two vehicles.
It’s wonderful to know the team have consistently provided professional and friendly service, and that George kept you fully informed throughout the purchase process while delivering excellent customer care.
We truly appreciate your continued loyalty and kind words. Thank you again for choosing Pentland Land Rover Elgin, and we hope you enjoy your new vehicle!
Lesley
Excellent customer service.
I've always been well looked after here.
My third Discovery commercial - it's brilliant, even better than expected.
2026年4月26日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Thank you for the 5-star review! We're delighted to hear you've always been so well looked after by the team at Pentland Land Rover Elgin.
It’s wonderful to know this is your third Discovery Commercial and that it’s exceeded your expectations once again. Your continued loyalty and kind words about the excellent customer service you receive really mean a lot to the whole team.
Thank you again for your continued support, and we hope you enjoy every mile in your new Discovery Commercial!
Lesley
Good understanding of vehicle requirements
The initial sales agent was very knowledgeable about the vehicle. I visited several times before I made a decision, which would have been frustrating I’m sure, but they listened and understood my needs. Unfortunately the were not available when I went to pick the car up, however the business manager took on the role after what seemed like a good handover from the initial agent as they knew my wishes/ wants and worries. Great experience and a lovely car. I’m just waiting on a follow up on the app side of the car which I have been promised…hence only 4 stars for now.
2026年2月25日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Exceptional Service
Despite being extremely busy, Pentland Elgin managed to fit us in at short notice in to sort fault codes on the vehicle. They also had the vehicle ready in a couple of days but provided a hire care meantime. All staff were extremely helpful.
2026年2月27日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Excellent service
Excellent service
Staff very good at understanding what you require
2026年2月26日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Great Garage so helpful
Helpful salesperson, everything explained well. Lots of choice and the video's are great to see your car.
2026年3月1日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Two weeks ago I booked my Range Rover…
Two weeks ago I booked my Range Rover into Pentland Land Rover Elgin for a major service, including the belt change. Despite hearing negative rumours about the garage, I went ahead as it’s my local Land Rover dealer.
I collected the car two days later and immediately noticed a knocking noise on the drive home. The vehicle was returned to the garage twice, but the issue is still unresolved.
I emailed the garage on two separate occasions and received no response. I’ve since spoken directly to the garage manager, who has stated the problem has nothing to do with their work.
After spending a significant amount of money on a major service, this level of customer service and accountability is extremely disappointing. I would strongly advise others to think twice before using this garage.
2026年1月6日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Dear Amanda, I understand that our Head of Business has now been in contact with you directly, and we sincerely apologise for the lack of response up until this point. We appreciate you taking the time to share your feedback and regret the frustration this situation has caused. Many thanks, Sara
Crap dealer
Took our 2 nd landrover back to pentland elgin and guess what they were the most unhelpful staff I've ever come across in all my 50 yrs of driving .after taking out an extended warranty with landrover they came back and wriggled out of it on a technicality this is the 2nd car from this dealer which has given us a big headache so we are finally finished with this crap dealer and also finished with this substandard brand .landrover WAS!!!!!! a brand years ago but now they are definitely bottom of the scrap heep
2026年1月27日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Dear Andy, Thank you for sharing your feedback. I’m genuinely sorry to read how disappointed you are with your experience, particularly given this was your second Land Rover and that you had taken out an extended warranty in good faith.
I completely understand how frustrating this situation must have been. While the repair was ultimately declined by the warranty provider and that decision was outside of our control, I appreciate how disappointing this would have felt and I’m sorry that this left you feeling unsupported by our team in Elgin. That is certainly not the experience we want any customer to have, especially after placing continued trust in both the dealership and the brand.
Your comments regarding the service you received and the impact this has had on your confidence in us are taken seriously. Feedback like this is important, and it will be reviewed internally so we can reflect on where expectations were not met and how we can improve going forward.
Thank you for taking the time to leave this review, and please accept my sincere apologies for the frustration this has caused. Many thanks, Sara
Great Service
Straight Forward, great service Mike Anderson took care of everything from start to finish
2025年11月27日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Mike and the management team at Land Rover Elgin.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Not heard from her !
2026年1月3日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Dear Eustian, Thank you for taking the time to leave a review. We’re sorry to see that your experience didn’t meet expectations. As your feedback doesn’t include any specific details, we’d really appreciate the opportunity to understand more about what happened so we can look into this properly. Please feel free to respond here with further information, and we’ll be happy to help.
Excellent
The sales manager George Mackie was very helpful and polite. Excellent company and people to deal with. Thank you.
2025年11月29日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
The salesman was 1st class
The salesman was 1st class . Kept me informed of my car’s arrival and stayed back late one night so I could collect my new car . This is my 4th car from Pentland Landrover Elgin and the salesman Mike Anderson . I think that speaks volumes for both the dealership and the salesman
2025年11月22日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Mike and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Having bought a few cars from Pentland…
Having bought a few cars from Pentland Elgin over the last couple of years. George Mackie sales was very experienced and spoke through everything in intensive and professional manner.
2025年11月2日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning, Andy.
Many thanks for your review and feedback, which I will ensure is passed on to George and the management team at Land Rover Elgin.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very good customer service
Very good customer service. Great experience buying my Land Rover Discovery highly recommend
2025年10月18日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning, Tim.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Buying our new Defender was a pleasure...
Friendly and professional service throughout the process. All options explained fully, ample test drives provided and no rush to purchase. Thoroughly recommended.
2025年10月18日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning, Trevor.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Elgin.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Excellent customer service
Excellent customer service, welcoming environment and efficient staff.
2025年10月18日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
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