Looked at a car 200 miles away from Stirling LR, in Newcastle where we live. Enquired via Autotrader and Stuart Brown answered the call. Stuart was totally professional and provided all the informati... もっと見る
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From my initial call to enquire regarding a Defender 110 replacement, Stuart Brown took all my questions and sourced the exact spec I required. I received the new car earlier than expected. Top marks... もっと見る
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I am a repeat customer and I found Jack (sales in Stirling) to do something lots in car sales don’t do. He listened to and filled my requirements in a new vehicle. He was very knowledgable and I was h... もっと見る
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Hi I visited Land Rover Stirling recently to have my Range Rover checked over. I received excellent customer service from Skye and Olivia when l visited the garage. Both young woman put me at ease... もっと見る
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企業情報
当該企業による記述
Morrison Land Rover Stirling, now known as Pentland Land Rover Stirling is proudly represented by the family run and owned John Clark Motor Group. Our newly retitled Pentland Land Rover dealership located on Glasgow Road, Whins of Milton, Stirling, FK7 8EP, is brimming with fantastic new and used Land Rover cars priced competitively. Whether you are seeking the award-winning Range Rover Sport, the sophisticated Range Rover Evoque or the all-terrain capable the Land Rover Discovery, fret not, we have a comprehensive range of both new and used models in stock. Not only do we specialise in the sale of new and Approved used Land Rover Cars, here at Pentland Land Rover Stirling, our customers from nearby and afar can take advantage of inclusive range of aftersales and car servicing options, guaranteeing that your new or Approved used Land Rover vehicle remains as it was the day you drove it away Stop in for a visit today and browse our fantastic new and used Land Rover cars on display.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Glasgow Road, Whins of Milton., FK7 8EP, Stirling, Scotland, 英国
- 01786 236300
4.0
ほぼ満足
192件のレビュー
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Bought a Discovery Sport in Sept 2025
Bought a Discovery Sport in Sept 2025. Had to take back to get repaired beginning of of Dec, They had it for three weeks then I picked it up and it broke down within two miles , They sent the AA to pick it up ,it was then in the garage for a further two weeks ,they again returned it to me and it broke down again within half a mile from the garage. Got the car back at the end of Jan ,still had excessive exhaust gasses, I put it down to the cold weather. I ran the car until June when I had to take it back for the same issue, they kept it for another month, I assumed it was fixed. I then had to take it for an MOT 2 days later and it failed with excessive exhaust emissions 7 x permitted levels. I took it back ,a week later they accused me of remapping the engine control unit (computer) ,why would i ,wouldnt even know how. Meanwhile the warranty expired so if i wanted it fixed Id have to pay.
I said no and took the car back to get it fixed by an independent , When I picked it up it was in restricted driving mode (limp mode), worse than when i gave it to them.
All together a shocking experience ,very poor service
Buyer beware of Pentland Landrover Stirling
2026年9月23日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear George, We’re sorry to hear about your experience and understand how frustrating this situation must have been, particularly given the repeated issues and time your vehicle spent with us. This is not the level of service we aim to provide. We take your concerns seriously and will investigate the circumstances internally, including the repairs carried out and the communication throughout your visits. Thank you for bringing this to our attention.
⭐ (1 star)
⭐ (1 star)
Extremely disappointed with my experience at Pentland Land Rover Stirling.
My two-year-old Defender was recovered here for an electrical fault (DC/DC converter). It went in mechanically sound and came back needing both front suspension arms and drop links replaced.
The car has an automatic electronic handbrake which locks when the battery is flat, meaning the vehicle cannot roll freely. In my view, the only way the suspension could have been damaged was the car being dragged while the handbrake was engaged. It went in for an electrical fault and came out with both front arms broken, and I do not accept that was a coincidence.
Getting answers was a battle. I had to chase repeatedly, my initial attempts to raise a complaint went unanswered, and I only got traction after escalating to JLR and John Clark head office.
To top it off, I've since had a puncture and discovered the locking wheel nut is missing — it appears it was never refitted after the suspension work. Not something you expect from a main dealer.
The standard of care and communication has been well below what a Land Rover customer should expect. I would not recommend based on my experience.
Ross M.
2026年5月21日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear Ross, We’re very sorry to read about your experience and understand why you would be extremely frustrated, particularly given the concerns you’ve raised about the condition of your Defender following its visit and the difficulties you experienced in getting answers.
We take your comments regarding the suspension damage, missing locking wheel nut and the communication around your complaint very seriously. We will investigate this internally with the relevant teams to establish what happened and review the concerns you have raised.
We’re sorry that you felt you had to repeatedly chase for updates and escalate your concerns before receiving a response. This is not the level of communication or service we aim to provide, and we appreciate you taking the time to bring your experience to our attention. Many thanks, Sara
Great car friendly staff and helpful
2026年9月7日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for taking the time to leave us your positive review Francis! We're pleased to hear that you found our staff to be friendly and helpful. Your feedback inspires us to continue providing reliable service and we look forward to welcoming you back soon!
Lesley
Another great delivery on 110 Defender on time by Stuart
From my initial call to enquire regarding a Defender 110 replacement, Stuart Brown took all my questions and sourced the exact spec I required. I received the new car earlier than expected. Top marks to Stuart and Pentland Stirling.
2026年8月30日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you Mr McEwan! we really appreciate you taking the time to leave your review. We're pleased to hear that Stuart provided you with such reliable service while sourcing your Defender 110 and we will pass your kind words on to him! Your satisfaction is our priority, and we look forward to supporting you again in the future.
Lesley
Highly responsive to my enquiry and…
Highly responsive to my enquiry and supportive in helping me navigate a fairly complex process for a high value purchase in a relatively short time. Because of branch training and holidays my purchase ended up being handled by three sales executives in a completely seamless process. Everyone in the chain from first contact to last were positive, professional and seemed to be enjoying what they do. I left with my new vehicle very happy with every aspect of the service, I wasn't over sold and I felt comfortable dealing with the team throughout. This is my fourth Land Rover purchase from this branch over about 15 years and is by far the best experience.
2026年8月7日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Good afternoon John, thank you so much for taking the time to leave a five star review. We are thrilled to hear that the team looked after you and met your expectations when purchasing your fourth Land Rover! Thank you so much for your continued business, we look forward to the next time we see you. Kind regards, Lisa
From first enquiry to sale i could not…
From first enquiry to sale i could not fault any member of staff. Very helpful and dealt with any queries i had.
Professional and courteous at all times.
2026年8月2日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the fantastic 5-star review Eric!
We're delighted to hear you had such a positive experience with Pentland Land Rover Stirling from your initial enquiry right through to the sale.
It's great to know the whole team were helpful, professional and courteous throughout, and were always on hand to answer any questions you had.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the team and look forward to welcoming you back in the future!
Lesley
Staff made it easy to purchase the car…
Staff made it easy to purchase the car I wanted - everything explained well, dates met and friendly team throughout
Excellent service
2026年7月19日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the fantastic 5-star review David!
We're delighted to hear the team made purchasing the car you wanted such
an easy and enjoyable experience.
It's great to know everything was clearly explained, agreed dates were met and you received friendly service throughout the process!
Thank you for taking the time to share your feedback. We really appreciate your kind comments and hope you enjoy many happy miles in your car!
Lesley
Sales
The way the sales process was handled by your Salesman Stuart Brown was great, everything ran from A-Z smoothly and in the Timeframe stated,
2026年7月10日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Mr Robinson!
We're delighted to hear you had such a positive experience with Pentland Land Rover Stirling.
It's great to know Stuart Brown made the sales process straightforward from start to finish, ensuring everything ran smoothly and was completed within the timescale promised. Delivering a seamless and reliable experience is exactly what we aim for!
Thank you for taking the time to share your feedback and for recognising Stuart's efforts. We'll be sure to pass your kind words on to him!
We wish you all the best with your new car!
Lesley
Looked at a car 200 miles away from…
Looked at a car 200 miles away from Stirling LR, in Newcastle where we live. Enquired via Autotrader and Stuart Brown answered the call. Stuart was totally professional and provided all the information we required along with a video of the car we wanted to.
Arranged to see the car the following day and drove it home! Absolutely first class service from Stuart and the lovely lady on reception. 1st class Stuart-thank you very much
2026年7月12日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Neil!
We're thrilled to hear you had such a positive experience with Pentland Land Rover Stirling.
It's fantastic to know Stuart Brown made buying a vehicle from 200 miles away such a straightforward process. From providing all the information you needed and sending a personalised video to having everything ready for your visit, it's great to hear the experience gave you the confidence to drive your new car home the very next day. We're also pleased our reception team helped make your visit such a welcoming one.
Thank you for taking the time to share your feedback and for recognising Stuart and the team. We'll be sure to pass your kind words on. We hope you enjoy your new Land Rover and look forward to welcoming you back in the future!
Lesley
My vehicle was booked in for an engine…
My vehicle was booked in for an engine management issue. I requested a courtesy car and a date was provided. The day before the appointment I was informed the courtesy car was no longer available and due to the fault a collection wasn’t possible. I rescheduled for a new date when a courtesy car was available and also booked a mot. Again the night before the appointment I was told there was no courtesy car. However a collection could take place. My car was collected on the Wednesday. I expected the car back same day. I heard nothing until I phoned on Thursday to be told the car had failed its mot and a part wasn’t available until the next day. I phoned at lunchtime on Friday and was told i would receive a call back on the status. At 4 pm I called back and was told the part had come in but no work had taken place and it would be done on the Monday. This left me with no vehicle over the weekend. I explained it was our only vehicle and we lived in a rural location. I was told they would look into what could be done and call back in 10 mins. After an hour I was called back offering a courtesy car if I could come collect it. Which wasn’t an option at that time of night. So I was left without a vehicle. I was offered the opportunity to use taxis and any costs would be reimbursed. My main frustration is the lack of communication. I received no updates and had to chase for information on the vehicle. There was no explanation of why the work wasn’t completed on the Friday.
2026年6月24日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear Kevin, Thank you for taking the time to share your feedback. We are sorry to read about your experience and understand how frustrating it must have been to be left without your vehicle, particularly when you rely on it and live in a rural area.
We appreciate your comments regarding the changes to the courtesy car arrangements, the delays with your vehicle, and, most importantly, the lack of communication throughout the process. Keeping our customers informed is something we take very seriously, and we're disappointed to hear this was not your experience.
Please be assured that we are currently investigating the concerns you have raised with the relevant management team to fully understand what happened and identify any improvements that can be made. In the meantime, our Service Manager will be in touch with you today to discuss your experience directly and work towards resolving your concerns.
Thank you again for bringing this to our attention. We value your feedback as it helps us improve the service we provide to all our customers.
Kind regards, Sara
felt all they were interested in was to…
felt all they were interested in was to sell me extras and get as much cash as they could. Full on do you want this that and the next thing. Price i was quoted was £2900 for various issues due to an engine management light which they could not actaully tell me exactly what the fault was. Could be this and could be that, Then said i had an oil leak and needed new brakes discs and pads also. took car to a different garage to check all the issues they listed and none were required. Engine mangement light had gone off and did not come back on since. told me my car was dangerous to drive and the damage with the faults would be catastrophic. Total fleece merchants. STAY AWAY
2026年6月1日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear Sacha, We're sorry to read that you were left with this impression following your visit. We understand how concerning it can be to receive advice about potential vehicle faults and the associated costs.
Our recommendations are always based on the findings available at the time of inspection and are made with safety and reliability in mind. We never aim to recommend unnecessary work, and we're disappointed to hear that you feel otherwise.
We will review the concerns you've raised, including the communication surrounding the diagnosis and recommendations, to ensure our processes and customer experience continue to meet the standards we expect. Thank you for taking the time to share your feedback.
Informative and positive staff without being full of faff
Great product and straightforward
2026年6月22日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, David!
We're delighted to hear you had such a positive experience with Pentland Land Rover Stirling.
It's great to know you found the team informative, approachable and straightforward. Providing honest, knowledgeable advice without any unnecessary sales pressure is exactly the experience we aim to deliver.
Thank you for taking the time to share your feedback with us. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!
Lesley
Overall a good experience
Overall a good experience, we did have a few issues which in our opinion should have been included in checks before the handover, also the valet could’ve been better, we did enjoy being able to test drive the car on our own that did make a difference for us, we also really appreciated the way that Brian handled the issues we had in a prompt and satisfactory manner, would likely buy a car from here again 😊
2026年5月30日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for your review, Jackie.
We're pleased to hear you had an overall good experience with Pentland Land Rover Stirling and that you enjoyed the opportunity to take the vehicle on an unaccompanied test drive. We know how valuable that can be when making such an important decision.
We also appreciate your honest feedback regarding the pre-handover checks and vehicle valeting. While we're sorry these aspects did not fully meet your expectations, comments like yours help us identify areas where we can improve.
It's particularly rewarding to hear that Brian dealt with your concerns promptly and professionally, ensuring the issues were resolved to your satisfaction. We'll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience. We're delighted to hear you would consider purchasing from us again, and we look forward to welcoming you back in the future. 😊
Lesley
Range rover called in for damaged part…
Range rover called in for damaged part subject of a safety recall. One part replaced other damage caused by failed part not repaired. The other part not replaced. Have emailed requesting what has been done to my car and explanation for damage not being repaired, and report on the status of the unchanged part covered by safety recall. Totally unprofesional and disrepectful. Disgrace to Land Rover Range Rover Brand
2026年5月13日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear Mhairi, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to have your questions, requests, and emails go unanswered.
This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention. We take your comments seriously and will investigate what happened to better understand where we fell short and how we can improve.
We value all customer feedback and are committed to providing a professional and responsive service. Thank you again for sharing your experience. Many thanks, Sara
Excellent attention from start to…
Excellent attention from start to finish. Staff are aware of my own circumstances andwere able to complete the work quickly and efficiently.
It is only what I have become used to from Pentland.
2026年5月19日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Rod! We're delighted to hear you received excellent attention from start to finish during your visit!
It's particularly rewarding to know the team understood your individual circumstances and were able to complete the work quickly and efficiently. Delivering a personalised and reliable experience is something we strive for, so it's great to hear this has become the standard you've come to expect from Pentland.
Thank you for your continued trust and loyalty. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again in the future.
Lesley
There was an issue with the new car…
There was an issue with the new car spec ordered from Sirling branch, missing heated steering wheel which i cannot do without. The manager and team sorted out everything with a replacement new car being ordered. Highly recommended. New car now with the spec i wanted.
2026年3月24日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Keith!
We appreciate you taking the time to share your experience with Pentland Land Rover Stirling. While we're sorry there was an issue with the specification of your original vehicle order, we're pleased the management team and staff were able to resolve the situation quickly and arrange a replacement vehicle with the exact specification you wanted.
Customer satisfaction is extremely important to us, so it's great to hear the team worked hard to put things right and that you're now enjoying your new car with the heated steering wheel included!
Thank you for your recommendation and kind words. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future!
Lesley
Very happy with Stephen in sales
Very happy with Stephen in sales
He made my experience of buying my first Land Rover an easy experience and assisted me throughout answering my questions
Thank you
2026年5月17日
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Mrs Waters! We're delighted to hear Stephen provided such excellent support during the purchase of your first Land Rover at Pentland Land Rover Stirling.
Thank you again for your kind words and for choosing Pentland Land Rover Stirling. We hope you enjoy every mile in your new Land Rover!
Lesley
Wish I never walked into this place
Wish I never walked into this place. Terrible experience. Poor management & Lousy service job multiple times. Even in simple services like washing
2026年5月14日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Dear Ali, Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience with us has left you feeling this way.
It is particularly concerning to read that you have experienced issues on multiple occasions and that we have not met your expectations, even during routine visits. Providing a high standard of service at every customer interaction is something we take seriously, and it is disappointing to learn that we fell short.
Please be assured that we will investigate the concerns you have raised and review the service you have received. A member of our team will be reaching out to you directly to discuss your experience in more detail.
Thank you for bringing this to our attention. Your feedback is important and helps us identify areas where we need to improve. Many thanks, Sara
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for your feedback Gary! We will pass your kind words back to Stephen!
Lesley
1st Class service all round
I arrived on Friday 1st May think I was book in for my defender full service. Unfortunately I was 1 week to early.
This was not a problem and Hannah Johnston reassured me that they could fit this in regardless of my error.
Exception service even though I am a new customer.
2026年5月1日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Stirling からの回答
Thank you for the 5-star review, Stuart! We're delighted to hear you received such first class service from the team at Pentland Land Rover Stirling.
It’s especially wonderful to know Hannah Johnston was so accommodating and reassuring when the booking mix-up happened, ensuring your Defender service could still be completed despite the date confusion. Providing that level of care and flexibility, particularly for a new customer, is exactly the experience we aim to deliver.
Your kind words about the exceptional service really mean a lot to Hannah and the wider team. Thank you again for taking the time to share your feedback with us!
Lesley
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