John Banks Group レビュー 

John Banks Group からの回答

12時間前

Thank you for your review Terry

John Banks Group からの回答

12時間前

Response from Honda Motorcycles Cambridge

Thank you for taking the time to leave your review. We are naturally very disappointed to read your comments.

Following your review, we have carried out a thorough search of our records for anyone named Garry who purchased a motorcycle from Honda Motorcycles Cambridge between April and June 2026. We have only been able to identify one customer matching that description, who purchased a brand-new Honda MSX125.

As with every new Honda motorcycle we supply, the bike underwent our full manufacturer pre-delivery inspection by a Honda-trained technician before delivery and, of course, remains covered by the Honda warranty.

If this is your motorcycle, we are genuinely surprised that you did not contact us immediately after discovering what you believe to be an issue. Had you done so, we would have happily arranged for the motorcycle to be inspected, either by bringing it back to us or, where appropriate, discussing an alternative solution. We would always rather have the opportunity to resolve any concern ourselves than have a third party carry out adjustments.

We have also noted that the four other reviews on your profile relate to car purchases and are all negative. Nevertheless, we are not here to question your experience—we simply want the opportunity to help.

If you would be kind enough to contact us directly or identify yourself, we will gladly investigate the matter fully, inspect the motorcycle, and do everything we reasonably can to put things right. Customer satisfaction is extremely important to us, regardless of the value of the motorcycle purchased.

We look forward to hearing from you and hope we can resolve this matter to your satisfaction.

John Banks Group からの回答

12時間前

Thank you so much for your wonderful review and for taking the time to share your experience.

We're delighted to hear that Kymberly, Ed and Rhys made such a positive impression and provided knowledgeable, helpful service throughout your search for your new car. Keeping our customers informed every step of the way and ensuring all questions are answered thoroughly is exactly the level of service we aim to deliver.

Your recommendation means a great deal to the entire team, and we will be sure to pass on your kind comments to Kymberly, Ed and Rhys—they'll be thrilled to receive your feedback.

We wish you many happy and enjoyable miles in your new Honda and look forward to welcoming you back to John Banks Honda Ipswich in the future.

John Banks Group からの回答

6日前

Thank you for your wonderful five-star review.

We're delighted to hear that you were very happy with the service you received. It's especially pleasing to know that Kimberley was able to answer all of your questions clearly and help make your experience a positive one.

We'll be sure to pass your kind comments on to Kymberley, who will be thrilled to receive your recognition. Thank you for choosing John Banks, and we look forward to welcoming you again in the future.

John Banks Group からの回答

6日前

Dear Yasmin
Thank you for taking the time to leave us such a fantastic five-star review.

We're delighted to hear that Marian provided you with such a positive, informative and pressure-free experience. Taking the time to understand each customer's needs, explain the available options clearly and offer honest advice is exactly the approach we strive for.

It's wonderful to know that Marian's responsiveness and knowledge helped you find the right electric or hybrid vehicle for your requirements. We'll be sure to pass on your kind comments to him—they'll be greatly appreciated.

Thank you for choosing John Banks. We wish you many happy miles in your new car and look forward to welcoming you back in the future. John Banks Hyundai

John Banks Group からの回答

6日前

Dear Kirsty Thank you so much for your fantastic five-star review.

We're absolutely delighted to hear about the amazing service you and your dad received from Matt Thornhill. It's great to know that he took the time to understand exactly what was needed and made the whole purchasing experience first class from start to finish.

We'll also be sure to pass your kind comments on to Adrian. Our team takes great pride in delivering excellent customer service, and it's always rewarding to receive such positive feedback.

Thank you for choosing John Banks Suzuki Ipswich. We hope your dad enjoys many happy and safe miles in his new car, and we look forward to welcoming you both back again in the future.

John Banks Group からの回答

12時間前

Thank you for your fantastic review and for choosing John Banks Suzuki Ipswich for your MOT.

We're delighted to hear that everything was straightforward from booking through to completion and that the team took the time to explain everything clearly. Providing honest advice, transparent service, and looking after our customers' vehicles as if they were our own is something we take great pride in.

It means a great deal to us that you consider us your preferred garage, and we truly appreciate your continued trust and loyalty.

We look forward to welcoming you back for your next service or MOT. Safe motoring from everyone at John Banks Suzuki Ipswich!

John Banks Group からの回答

6日前

Thank you for taking the time to share your experience.

We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.

Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.

We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.

John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.

Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.

John Banks Group からの回答

6日前

Dear Mr Saffer,
Thank you for taking the time to leave us such a wonderful five-star review.

We're delighted to hear that your MOT experience at John Banks Suzuki Ipswich was straightforward from start to finish. Making the booking process simple, carrying out the work efficiently, and taking the time to explain everything clearly are all important parts of the service we aim to provide.

It's especially rewarding to know that we've earned your trust as your preferred garage. Your comments about our honest advice and the care we take with your car mean a great deal to the whole team.

Thank you for your continued support. We look forward to welcoming you back to John Banks Suzuki Ipswich for your next visit.

John Banks Group からの回答

6日前

Thank you for taking the time to leave us a five-star review.

We're delighted to hear that you found the entire process straightforward and that our team kept you informed every step of the way. Providing clear communication, setting realistic expectations and ensuring a smooth, hassle-free experience are all things we strive for.

It's great to know that everything went to plan and that there were no unexpected complications. We really appreciate your feedback and look forward to welcoming you back to John Banks again in the future.

John Banks Group からの回答

6日前

Dear Mr Miller,

Thank you for taking the time to leave us your five-star review.

We're delighted to hear that you found the whole process straightforward from start to finish and that our team was helpful throughout your visit. Providing a smooth, hassle-free experience with friendly and knowledgeable service is exactly what we aim to deliver.

We really appreciate your kind comments and your support. Thank you for choosing John Banks, and we look forward to welcoming you back again in the future.

Best regards, Robin and Team at Honda Cambridge Service Division

John Banks Group からの回答

6日前

Thank you for taking the time to leave us such a fantastic five-star review.

We're delighted to hear that you've received nothing but first-class service from the team at John Banks Honda Motorcycles Colchester, from purchasing your scooter through to your subsequent visits.

It's wonderful to know that our friendly and efficient team has made such a positive impression, and we're pleased you've been enjoying the complimentary coffee too – it's all part of making every visit as welcoming as possible!

Thank you for choosing John Banks Honda Motorcycles Colchester. We truly appreciate your support and look forward to seeing you again for many more enjoyable rides and visits in the future.

Best regards,

The John Banks Honda Motorcycles Colchester Team

John Banks Group からの回答

6日前

Thank you for your fantastic five-star review.

We're delighted to hear that you found the whole process straightforward and that our team took the time to explain everything clearly. Keeping our customers informed throughout their journey and making sure every question is answered is something we pride ourselves on, so it's wonderful to know this made such a positive difference to your experience.

Your comment, "Great service as usual," means a great deal to us and lets us know we're consistently delivering the standard of service our customers expect.

Thank you once again for your continued support. We all look forward to welcoming you back to John Banks Suzuki Ipswich in the future.

Best wishes,

Adrian and the Team
John Banks Suzuki Ipswich

John Banks Group からの回答

6日前

Thank you for taking the time to leave us your five-star review.

We're delighted to hear that everything went exactly as planned, from collecting your courtesy vehicle through to picking up your Alpine after its service. We know how important a smooth and well-organised experience is, and it's great to know our team delivered that for you.

Thank you for choosing John Banks Alpine Cambridge for your servicing needs. We truly appreciate your feedback and look forward to welcoming you back for your next visit.

Best regards,

The John Banks Alpine Cambridge Team

John Banks Group からの回答

6日前

Dear Lesley
Thank you so much for your wonderful five-star review.

We're delighted to hear that you had such a positive experience with our team at John Banks Honda Ipswich. It's especially pleasing to know that Kimberly and Rhys took the time to explain everything clearly, ensuring you felt comfortable and fully informed throughout your visit.

We believe every customer deserves a welcoming and accessible experience, and we're so pleased that the care, patience and professionalism shown by Kimberly and Rhys made such a positive difference. We will be sure to pass on your kind comments to them—they will be delighted to receive your recognition.

Thank you for choosing John Banks Honda Ipswich. We truly appreciate your feedback and look forward to welcoming you back again in the future.

Best wishes,

Ed and the John Banks Honda Ipswich Team

John Banks Group からの回答

6日前

Thank you for taking the time to leave us such a wonderful five-star review.

We're delighted to hear that Kymberley was so helpful in assisting you with the purchase of your Vauxhall Mokka. Taking the time to ensure our customers never feel rushed and keeping them informed throughout the buying process is exactly the level of service we strive to provide.

It's fantastic to know that Kymberley's communication and support made your experience such a positive one, and we'll be sure to pass on your kind comments to her. She'll be thrilled to know that you've said you would return to her when it's time to change your vehicle again.

Thank you for choosing John Banks Honda Ipswich. We truly appreciate your recommendation and look forward to welcoming you back in the future.

Best wishes,

The John Banks Honda Ipswich Team

John Banks Group からの回答

6日前

Dear Mr Routley,
Thank you for your fantastic five-star review.

We're delighted to hear that your handover experience at John Banks Honda Motorcycles was so well organised and that everything went smoothly from start to finish.

It's great to know you felt looked after throughout the process and that collecting your motorcycle was comfortable and hassle-free. We work hard to ensure every handover is enjoyable and memorable, so it's wonderful to hear that everything met your expectations.

Thank you for choosing John Banks Honda Motorcycles. We wish you many safe and enjoyable miles on your new bike and look forward to welcoming you back again in the future.

Best wishes,

The John Banks Honda Motorcycles Team

John Banks Group からの回答

6日前

Dear Akintunde,
Thank you for taking the time to leave us your wonderful five-star review.

We're delighted to hear that you found Brendan Schrama and the team at John Banks Alpine Cambridge to be supportive throughout your experience. We pride ourselves on delivering excellent customer service and ensuring every detail is taken care of, dotting the i's and crossing the t's so that our customers can enjoy a smooth and enjoyable journey.

Your kind comments mean a great deal to Brendan and the team, and we'll be sure to pass them on.

Thank you for choosing John Banks Alpine Cambridge. We look forward to welcoming you back again in the future.

Best regards,

Rob and the Team
John Banks Alpine Cambridge

John Banks Group からの回答

2026年6月17日

We're delighted to hear about your positive experience at John Banks Suzuki Ipswich. Thank you for your kind review and the five-star rating. It's great to know that Mat's knowledge and approachability made the process straightforward for you, and we're thrilled that you're pleased with your Mazda MX-5.

John Banks Group からの回答

2026年6月16日

Keith, we are thrilled to hear about your fantastic experience with Rhys at John Banks Honda Ipswich. Thank you for your kind words and the five-star rating. We are delighted that Rhys went above and beyond to assist you, including setting up your phone and ensuring you felt supported throughout the process. We hope you enjoy your new car and look forward to seeing you again in the future!