Johnson Cleaners レビュー 

I took my Hugo boss jacket to be dry cleaned and to see if they could get a stain out of it.
They in turn ended up burning the material of the suit jacket and washing it 3 times so the jacket is now in worse condition than it was when it went in. I now have a Jacket with material permanently damaged and unable to wear. I would’ve preference for them to do it once and say sorry we can’t get it out.
This personally is awful as it was my wedding suit and I’m gutted.

I would give 0 stars if I could. They have absolutely no respect for your clothes and what should be an easy and simple job of reading and adhering to the dry cleaning care label was completely disregarded resulting in my clothes being ruined, unfixable and irreplaceable.

I trusted this well-known national dry cleaning company, believing my clothes would be in safe hands however, I was sorely mistaken. I strongly advise you to go to a business that actually knows how to dry clean clothes correctly. To make matters worse, they returned the clothing to me without mentioning the obvious damage, in the hope that I wouldn’t notice.

The complaints team are nothing short of incompetent and once I had made them aware of the error they merely parroted the line “we will not replace old for new” even if the item is in mint condition. This is evidently a ploy they have used on numerous occasions to justify inadequate compensation that doesn’t reflect the true value of your damaged clothing. They are also not part of any Ombudsman, Alternative Dispute Resolution scheme, or trade bodies, making it extremely difficult to escalate any claim, which seems very intentional on their part. Adding insult to injury, their T&Cs state that if they pay out any compensation at all your clothes then become their property!!!

Safe to say I will never use Johnsons Dry Cleaners again. You are much better off going to a smaller independent dry cleaner who will actually take care of your clothes and do a straight forward job of reading the cleaning instructions provided.

Doug did an excellent job dry cleaning my suit which was ready the same day for collection, amazing ! It’s so great to have this kind of service provided locally, especially when pressed for time.
Many thanks

10 star service today from the Harrogate branch – took two king size Goose Down duvets for Dry Cleaning I thought it would be mid week before I could collect them dropped them off at 3:30 pm and they said they could do them straight away so collected at 5 pm £60 for both. Couldn’t believe it the girls were upset at the fantastic.

Same day clean on a 3-piece suit. Super fast service!

Opening hours are until 5.30. Arrived at 5.20 and the Taunton shop is closed! Thanks Johnson!

Absolutely love the donation from the didsbury store made by the lady who works there.

It was a lovely surprise.

The Wetherby shop/service point is great, thanks to the excellent and friendly staff. Most recently Fabiola and Emma who are both efficient and friendly.

Re priority club .
I joined their priority club , they damaged a garment so I never used them again .

You can only communicate with Johnsons through their portal , that’s how I cancelled my priority club , but they still took another payment. You can’t call them or email them ( well I can’t find their details).
So I have no proof I did cancel my membership.
I emailed them today .,, I will update this post when / if they reply

I have a dress that I intended to wear to a wedding and realised very last minute that it needed to be steam ironed. I went to Johnsons on Elm Row on the off chance they could do it but fully expecting that they would not be able to as it was so last minute. Mags was fantastic - she fitted it in there and then with good humour and great end result. Thanks very much! Johnsons is always professional with great customer service.

Husbands beautiful blue jacket, put through Waitrose, came back with white bleached marks all over front!! No note explaining. Still charged the £12. Absolutely shocking. Surprised Waitrose deals with them

My husbands pale linen blazer had pink drink stains on and was feeling very despondent however the wonderful lady at Johnson’s was so knowledgeable and helpful and DID get the stain out with careful attention absolutely wonderful professional and helpful service. A pleasure to bring my clothing to and very informative.

Happy days Grove Green have got a seamstress again
Beth is amazing so quick an professional
Over the moon with my alterations

Dropped some clothing off just for ironing. Wasn’t told at the time that it would cost extra to hang the clothes. When I went & collected the items all my dresses & work shirts were badly folded into the bag I brought them. When I took them out they weren’t wearable! The assistant couldn’t see what the issue was! I was then told that if I wanted them hung after ironing, this would be an extra cost! Surely this is common sense! For 2 bags of ironing (one bag was duvet covers) it cost nearly £90! Absolute joke! They have retaken the items back to re-iron & now hang!

Always get exceptional & accurate service

Can anyone explain this to me?

Thank you for getting in touch with us to let us know about your recent experience whilst using the services of Waitrose Cheltenham and on behalf of Johnson's I apologise for any frustration and inconvenience that this issue may have caused you.
I can confirm that the 4 for £28.00 offer is only available within the Waitrose partnership branches and not in our branch that is located in Waitrose Cheltenham, so unfortunately, our particular colleague would not be aware of this promotion. It was also disappointing to hear that the Waitrose partners were unable to clarify this information and I will certainly pass feedback over to our Waitrose colleagues.
Unfortunately, we do not have any control over the Waitrose website, I will ensure that the information surrounding dry cleaning prices is amended to reflect that the price is only offered in stores within the partnership.

Once again, many thanks for bringing this to our attention.
Kind regards
Helen Fairchild
Dry-cleaning Manager

Good afternoon Brent,
Thanks for coming back to me.
Sorry for any confusion, the Waitrose offer you were trying us use is not applicable at our Waitrose Cheltenham branch.
We have various types of Waitrose that offer dry cleaning, Waitrose Cheltenham branch is actually our own colleagues within our own branch that is based within Waitrose.
The 4 for £28.00 offer is only available within Waitrose branches that are operated by their own partners.
If I can be of any further help, please do come back to me.
Kind regards

Hello
What a surprise I contacted the customer services they’ve still not contacted me I’ve already written a try trustpilot View and Johnson of commented saying they’re going to get back to me they have not they have ruined and damaged a very very expensive top of mine which they are dropping all responsibility even though they’ve drank cleaned it twice before no issues so obviously this time they have treated it incorrectly I have never been so appalled I’ve contacted trading standards they have clearly said that Jon is liable and needs to cover the cost of the garment

Having just had the fourth item returned still with marks present I felt I needed to write a review. We've used the service through Waitrose in Oundle and all the items have had light marks but it seems every time they're returned with the 'please note' we've examined your item and clearly done nothing about it! When they call themselves specialist cleaners and charge £9.50 for a pair of trousers you'd expect a bit more for your money.

I have used Johnsons of Stourbridge for many years and have always had a superb service.
I recently took a Jacket which was badly creased to be ironed and pressed.
It was done while I waited and they didn't even charge me!! Fantastic service and quality.

I visited this store (Worle) today after a recommendation on Facebook for someone to steam a bridesmaid dress. They initially said 3-4 days but I had a text 2 hours later saying it was ready for collection. Incredible service by two ladies, one who is the Newbie at 27 years service!! The other lady has 39 years service, how incredible!! Will definitely be back to this store again, thank you!