Have ordered from them a few times, I come back because I appreciate the free delivery option they offer. Everything has always been seamless, the one issue I had was solved promptly with no fuss at a... ãã£ãšèŠã
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I canât say enough about Joveen.com Customer Service!!!! AMAZING! I love my Macom leggings, I have had it almost three weeks now. My skin is noticeably smoother and less cellulite. I actually order... ãã£ãšèŠã
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Hi I tried to purchase this for my Mum as Christmas has gone and Mothers Day is next, as she liked mine I searched for Butter London Handbag Holiday. Found it but cuticle oil sold out and I got refund... ãã£ãšèŠã
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JOVEEN offers truly transformative skincare products.When it comes to caring for your face, whether you have dry, sensitive, ageing, oily or combination skin , we have industry leading products from innovators and specialists around the world to choose from . If you're new to JOVEEN, you won't just find any fad skincare line. What you will find is a complete range of beauty products that includes our exceptional daily skincare routine: Cleansing, Serum, Moisturiser, SPF's and Hair and Lash Boosters. What do you look for in skincare and Beauty products? You want a company that understands your needs; products that actually deliver what they say, staff and innovators that continually train and educate; and service department that is available for your 24/7. We offer truly transformative products. Beauty and Skincare are so much more than products; and our commitment to you is to provide outstanding product and value and the kind of customer service that makes the whole buying experience enjoyable. Our worldwide customer base expect the Best and we appreciate that you see JOVEEN as your go-to-store for anything skincare . We love that! Catch up with the latest beauty trends in our blog section, and discover why we're leading the way in anti-aging beauty and skincare.
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Heathman's Road 7, SW6, London, è±åœ
- 020 8144 2681
- customercare@joveen.com
- www.joveen.com
4.7
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Good offering and good service
Have ordered from them a few times, I come back because I appreciate the free delivery option they offer. Everything has always been seamless, the one issue I had was solved promptly with no fuss at all.
2026幎7æ9æ¥
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Excellent customer care
I had a query regarding a split order and the Customer Care response was immediate, professional, and provided the solution that I needed
2026幎6æ17æ¥
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JOVEEN ããã®åç
Dear Paul,
Weâre delighted to hear that you were pleased with the service you received. Providing prompt, professional support and finding solutions for our customers is always our priority, so itâs fantastic to know we were able to help.
Thank you for taking the time to share your experience. Your feedback means a great deal to us and helps other customers shop with confidence.
We look forward to assisting you again in the future.
Warm regards,
The Joveen Team
I live in Plymouth went to a local âŠ
I live in Plymouth went to a local salon for treatment and was recommended to use clinicare products witc trough the salon was expensive, I found Joveen via Internet and I will highly recommend this company to anyone being a mobile hairdresser for many years the product punched was half the price ,service excellent .well plzed .
2026幎5æ28æ¥
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JOVEEN ããã®åç
Dear Carole,
Thank you so much for your feedback.
We truly appreciate you taking the time to share your experience with JOVEEN. Your support means a great deal to us, and we are very pleased to know you were happy with our service.
Warm regards,
The Joveen Team âš
Excellent service order arrived quicklyâŠ
Excellent service order arrived quickly will be coming back again soon
2026幎5æ1æ¥
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JOVEEN ããã®åç
Dear Elizabeth ,
Thank you so much for your lovely review!
Weâre delighted to hear that your order arrived quickly and that you had an excellent experience with our service.
Your support truly means a lot to us, and we look forward to welcoming you back again very soon.
Warm regards,
The Joveen Team âš
Great customer service!
Great experience! Order arrived really quickly and well packaged, one product had leaked (no fault of Joveen, it was just a faulty bottle) and I received a replacement in the mail only a couple of days later. Great customer service! Will definitely be ordering again, thank you!
2026幎4æ28æ¥
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JOVEEN ããã®åç
Dear Jessica,
Thank you so much for your kind review!
Weâre delighted to hear that your order arrived quickly .
Your feedback truly means a lot to us, and weâre so pleased to know you had a positive experience with our customer service.
We look forward to welcoming you back again soon!
Warm regards,
The Joveen Team âš
Very poor customer service
Edit to review. My order was placed on Sunday during Easter Bank Holiday weekend. So understandably I was happy to accept a delay in processing my order. This was explained once Customer Services replied to my trust pilot review. Once they responded I did receive my item in a very timely manner. I explained my concerns were due to their communication channels being invalid and so I could not confirm my order. When you order from a company for the first time it is worrying if you dont get a confirmation email and none of their telephone numbers, emails or WhatsApp are working. Expecially when spending a large amount of money. So hopefully this has been rectified. Now I know I can trust this website I would feel confident to order again and was happy with the service once contact was made.
So far the customer service has been poor. I placed an order and didnt receive a confirmation email as I totally would with other online companies. I tried to enquire on their chatbot service. No reply. I sent and email. No reply. I called the number on the website. Number is not valid. I clicked the WhatsApp button on the website but doesnt work. What next? The money has gone but nothing to to say order has been placed or when it will be delivered. There is no way to contact anyone at the company.
2026幎4æ7æ¥
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JOVEEN ããã®åç
Dear Madeline,
Thank you for your feedback, and Iâm very sorry for the concern caused at the time of your order.
Your order was placed on Easter Monday, when courier services and some support channels were limited due to the UK bank holiday. Unfortunately, we also experienced a temporary system issue which affected order confirmations and our chatbot responsiveness during this period. This has now been fully resolved, and measures have been put in place to ensure it does not happen again.
Iâm pleased to confirm that your order was processed the following working day, dispatched promptly, and successfully delivered to the correct address within 24 hours.
We completely understand how frustrating the lack of communication must have felt, and we sincerely apologise for this experience, as it does not reflect the level of service we aim to provide.
Weâre grateful that this was resolved, and as discussed, we would really appreciate it if you would consider updating your review to reflect the final outcome.
If there is anything further we can assist you with, please do not hesitate to contact us.
Susan Brown
Customer Service Manager
Quick delivery also got a bitâŠ
Quick delivery also got a bit ofdiscount will order again
2026幎3æ30æ¥
JOVEEN ããã®åç
Dear Debra,
Thank you for your lovely feedback.
Weâre so pleased to hear your order arrived quickly and that you enjoyed your experience with us.
Delivering both quality and service is at the heart of what we do.
We look forward to your next visit to JOVEEN.
Warm regards,
The Joveen Team
Great customer experience
Great customer experience. They didn't have the size I ordered but were quick to email and explain this and give me options.
Then they kept me informed of when they were coming into stock and when they were being delivered.
2026幎3æ17æ¥
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JOVEEN ããã®åç
Dear Clare,
Thank you so much for taking the time to share such kind feedback!
We know how disappointing it can be when the item you want isn't immediately available, so we make it our priority to keep you in the loop every step of the way. Iâm thrilled to hear that our teamâs communication helped make the process smoother for you.
We truly appreciate your patience and your business. If there is anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Joveen Team
Customer care very responsive!
My original review was not positive however have changed now after customer care got back to me very swiftly with my process for return.
Thank you for your assistance in trying to resolving my issue.
Happy to shop here again the future!
2026幎3æ23æ¥
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JOVEEN ããã®åç
Dear Ayesha,
Thank you so much for updating your review and for giving us the opportunity to make things right.
We genuinely value all feedbackâeven the tough kind ,because it helps us improve. Iâm glad to hear our customer care team was able to assist you swiftly with your return and provide the support you needed. Knowing that youâd be happy to shop with us again in the future truly made our day!
We look forward to seeing you again soon. If you need anything else, weâre always here to help.
Best regards,
The Joveen Team
I love these face masks
I love these face masks. I have glowing skin after using them.
2026幎2æ27æ¥
JOVEEN ããã®åç
Dear Susan,
Thank you so much for your lovely review!
Weâre delighted to hear that you love the face masks and that they leave your skin glowing.
Your feedback means a lot to us, and weâre so pleased the products are working well for you.
Warm regards,
The Joveen Team
fast response
fast responseïŒcustomer service team very professional
2026幎3æ4æ¥
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JOVEEN ããã®åç
Dear Ya,
Thank you for your wonderful feedback!
Weâre delighted to hear that you found our response fast and our customer service team professional. Providing excellent service is very important to us, and your kind words truly mean a lot.
Warm regards,
The Joveen Team
JOVEEN ããã®åç
Dear Ms H ,
Thank you for your feedback.
Weâre delighted to hear your order arrived promptly and that youâre happy with your items. Your feedback means a lot to our team, and we look forward to welcoming you back to Joveen again soon!
With gratitude,
The Joveen Team ð
JOVEEN ããã®åç
Dear Malgorzata,
Thank you so much for your lovely review! ð«
Weâre delighted to hear youâre enjoying our products. Your support truly means a lot to us â we canât wait to welcome you back to Joveen again soon!
With gratitude,
The Joveen Team ð
First time i had ordered from JoveenâŠ
First time i had ordered from Joveen and had to contact them about my order via webchat & the person I spoke to, Mia, was very helpful & pleasant. Would definitely order from Joveen again.
2025幎9æ17æ¥
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JOVEEN ããã®åç
Dear Val,
Thank you so much for sharing your experience with us! Weâre thrilled to hear that your very first order with Joveen went smoothly and that our web chat support was helpful and pleasant.
Our goal is to make every shopping experience simple and enjoyable, and itâs wonderful to know we achieved that for you. We canât wait to welcome you back for your next order!
Warm regards,
The Joveen Team
JOVEEN ããã®åç
Dear Geraldine,
Thank you for taking the time to leave us a review! Weâre so pleased to hear that your order was delivered promptly â we always aim to provide a fast and reliable service.
We look forward to welcoming you back to Joveen soon.
Warm regards,
The Joveen Team
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2025幎8æ1æ¥
JOVEEN ããã®åç
Dear Estera,
Thank you so much for your wonderful review!
Weâre thrilled to hear how much youâre enjoying the Cliniccare Dermo Corrective SPF50+ in Medium, and that it provides you with a natural, comfortable finish while keeping your skin beautifully hydrated.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon.
Warm regards,
The Joveen Team
One of the best companies I have usedâŠ
One of the best companies I have used for cosmetic products. The prices are very good and the customer service second to none! I love that they stock the Clinicare range which is excellent.
2025幎7æ4æ¥
JOVEEN ããã®åç
Dear Nicci,
Thank you for your delightful review and for your continued support. We truly value your loyalty and it means so much to us to know that you enjoy shopping with us and love our Cliniccare range.
Itâs always a pleasure to serve you, and we canât wait to welcome you back again soon.
Warm regards,
The Joveen Team
While delivery took a week
While delivery took a week. It was very well packaged with clear instructions.
Products were delivered without any damage. The masks are excellent. Will definitely buy again!
2025幎7æ7æ¥
JOVEEN ããã®åç
Dear Viji,
Thank you for your feedback!
Weâre glad to hear that your order arrived safely and that the packaging and instructions met your expectations. We always strive to ensure products are delivered in perfect condition and appreciate you recognising the care we take.
Thank you for choosing Joveenâwe hope you enjoy your products and look forward to serving you again.
Warm regards,
The Joveen Team ð
Exceptional customer service
Speedy delivery. Extra care given to delivery notes. Not only on label but written out also so that itâs extremely clear to the person making delivery. Really appreciate the extra care. Thank you
2025幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
JOVEEN ããã®åç
Dear Rosie,
Thank you so much for your kind feedback.
Weâre really pleased to hear that the extra care taken with your delivery instructions was noticed and appreciated. Itâs important to us that every order is handled with attention to detail, and your feedback truly means a lot.
Thanks again for your supportâwe look forward to serving you again soon!
Warm wishes,
The Joveen Team ð
Arrived on time.
2025幎6æ3æ¥
JOVEEN ããã®åç
Dear Marion,
Thank you for your feedback â we truly appreciate you taking the time to share your experience. We're delighted to hear your order arrived promptly. If there's anything else we can help with, please don't hesitate to reach out.
Warm regards,
The Joveen Team
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