Have ordered from them a few times, I come back because I appreciate the free delivery option they offer. Everything has always been seamless, the one issue I had was solved promptly with no fuss at a... もっと見る
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Я в полном восторге от этого тонального крема! Он идеально ложится на кожу, не ощущается тяжёлым и прекрасно выравнивает тон. Покрытие средней плотности, но легко наслаивается без эффекта маски... もっと見る
企業が回答しました
I can’t say enough about Joveen.com Customer Service!!!! AMAZING! I love my Macom leggings, I have had it almost three weeks now. My skin is noticeably smoother and less cellulite. I actually order... もっと見る
企業が回答しました
Hi I tried to purchase this for my Mum as Christmas has gone and Mothers Day is next, as she liked mine I searched for Butter London Handbag Holiday. Found it but cuticle oil sold out and I got refund... もっと見る
企業情報
当該企業による記述
JOVEEN offers truly transformative skincare products.When it comes to caring for your face, whether you have dry, sensitive, ageing, oily or combination skin , we have industry leading products from innovators and specialists around the world to choose from . If you're new to JOVEEN, you won't just find any fad skincare line. What you will find is a complete range of beauty products that includes our exceptional daily skincare routine: Cleansing, Serum, Moisturiser, SPF's and Hair and Lash Boosters. What do you look for in skincare and Beauty products? You want a company that understands your needs; products that actually deliver what they say, staff and innovators that continually train and educate; and service department that is available for your 24/7. We offer truly transformative products. Beauty and Skincare are so much more than products; and our commitment to you is to provide outstanding product and value and the kind of customer service that makes the whole buying experience enjoyable. Our worldwide customer base expect the Best and we appreciate that you see JOVEEN as your go-to-store for anything skincare . We love that! Catch up with the latest beauty trends in our blog section, and discover why we're leading the way in anti-aging beauty and skincare.
連絡先
Heathman's Road 7, SW6, London, 英国
- 020 8144 2681
- customercare@joveen.com
- www.joveen.com
4.7
優良
176件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service & amazing products
Absolutely excellent service from Joveen. My parcel/products was delivered within 24 hours, no problems at all. Brilliant company who also kept me updated with my delivery. Will definitely order from Joveen time and time again. Really happy with my products.
2025年6月3日
自発的なレビュー
JOVEEN からの回答
Dear Kimberley,
Thank you so much for such a glowing review! We're thrilled to hear everything arrived so quickly and smoothly, and that you're loving your products. At Joveen, we put a lot of care into every step of the journey, so it's amazing to know it made a difference. We can’t wait to have you back again soon – your kind words truly made our day!
Best Wishes,
The Joveen Team
JOVEEN からの回答
Dear Susan,
Thank you for your lovely review. We're so pleased to hear you had a positive experience with us. Your support means a great deal, and we look forward to welcoming you back soon.
Warm regards,
The Joveen Team
Quick postage always buy my Clinicare…
Quick postage always buy my Clinicare products from Joveen as always so reliable and well packaged.
2025年5月6日
JOVEEN からの回答
Dear Angela,
Thank you so much for your kind review! We're delighted to hear you always choose Joveen for your Cliniccare products. Your trust means a lot to us, and we're so pleased you find our service reliable and packaging up to standard. We look forward to serving you again soon!
Best Wishes,
The Joveen Team 💛
So grateful to have come across Joveen
Joveen has gone above and beyond twice now! I places an order and a I used the live chat for suggestions, I do love a recommendation! Placed my order and there was a little box where you can write something. Left a message and twice now I e been sent samples for other products first time so many sachets I was so grateful! Second time bottles and sachets! Woke up so happy but this has had me so chuffed! Thank you Joveen! And your amazing team of workers! So rare to find a company that cares about the customers having a good experience! And delivery was so fast I could pick my date through the Royal Mail system so no need for polava wondering where my parcel was! It was at my door and in my hands within two three days! 💎
2025年5月3日
自発的なレビュー
JOVEEN からの回答
Dear Shannon ,
Thank you so much for your amazing review! We're thrilled to hear you’ve had such a positive experience with Joveen — your kind words mean the world to our team. We're always here for you with fast delivery, trusted recommendations, and a few surprises along the way. 💛
Best Wishes,
The Joveen Team
Great customer service
I had an issue with an incorrect product on my delivery. I contacted Customer Care at Joveen and my issue was resolved very promptly by Susan who sent out the correct item which was received within 3 days. Very reassuring to know that great customer service is taken seriously.
2025年4月16日
JOVEEN からの回答
Dear Rob,
Thank you so much for your kind words! We're sorry for the initial mix-up, but we're thrilled to hear that Susan was able to resolve it quickly for you. Providing great customer service is very important to us, and it's wonderful to know you felt supported throughout. If you ever need anything else, we're always here to help!
Best wishes,
The Joveen Team
Quick delivery
2025年4月4日
JOVEEN からの回答
Hi Stacey,
Thank you for your kind review. We're pleased to hear you received your order promptly. We look forward to serving you again!
Best wishes,
The Joveen Team
I had such a great experience shopping…
I had such a great experience shopping with JOVEEN. Customer service was actually surprisingly delightful for once a company that was pleasant. The lady who works for the company went above and beyond to introduce me to new products from the brand I am interested in. I was overwhelmed when my delivery arrived with a lovely extra printed email from the lady saying welcome, thank you for shopping with us and here is the request of product samples which they don’t usually just send. It was very much a welcoming grateful reply and plentiful with samples to introduce me to other products from the brand I love. A company that actually goes above and beyond will always be one I’m so grateful for so thank you for not just talking my money and for actually providing a delightful shopping experience.
2024年7月31日
自発的なレビュー
JOVEEN からの回答
Dear Shannon ,
Thank you so much for taking the time to share your experience with JOVEEN. We're delighted to hear that our customer service exceeded your expectations and that you enjoyed the thoughtful touch with your delivery.
We strive to make every shopping experience special, and it’s fantastic to know we made a positive impression. Your kind words truly motivate our team to continue delivering exceptional service.
If you need any assistance or recommendations in the future, please don’t hesitate to reach out. We look forward to welcoming you back to JOVEEN soon!
Warm regards,
The Joveen Team
JOVEEN からの回答
Dear Paula,
Thank you for your kind words! 😊 We're delighted to hear that you were happy with our fast delivery and service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The JOVEEN Team
JOVEEN からの回答
Dear Johanna,
Thank you for taking the time to share your feedback.
As noted in our previous communication on 30th January, your package was dispatched on 27th January via Royal Mail 1st Class 24-hour service. The correct postage was paid through our business account, and the tracking number for your parcel was emailed to you. Tracking No. MZ 2886 6079 1GB.
We’ve also tracked the shipment and have attached the proof of delivery to your address for your reference.
We take customer satisfaction very seriously and regret any confusion caused regarding the delivery. We appreciate your patience and would be more than happy to assist you further. If you have any additional questions or concerns, please do not hesitate to contact our customer care team, and we will ensure that any issues are resolved promptly.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our service.
Best regards,
The Joveen Team
Excellent Customer Care
I would like to thank the Customer services department for rectifying my order. I had ordered incorrect items and for the speedy delivery of my purchases which arrived within 24 hours.
Thankyou so much for your kindness and patience!
2024年12月11日
自発的なレビュー
JOVEEN からの回答
Dear Lisa,
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. Your kind words truly mean a lot to us and motivate us to keep delivering our best.
Best regards,
The JOVEEN Team
Perfect service & delivery.
2024年11月28日
JOVEEN からの回答
Dear Ms Burgess,
Thank you for sharing your feedback! We're so pleased to hear you had a positive experience with our service. Your support means the world to us and motivates us to keep striving for excellence.
Best regards
The JOVEEN Team
Susan was amazing
Susan was amazing! She made sure my items were delivered to me before the estimated time.
2024年10月15日
自発的なレビュー
JOVEEN からの回答
Dear Jasmin ,
Thank you for taking the time to share your positive experience . Your praise inspires us to continue delivering excellence.
Best regards,
The JOVEEN Team
My parcel went missing
My parcel went missing, the customer service did not help, they just sent email saying my parcel has been delivered...
2024年9月1日
JOVEEN からの回答
Dear Klaudia,
We sent an email on the 6th of September with the tracking number and a photograph of the package that was delivered to your address. In your reply, you mentioned, "You can see the picture of the parcel which was delivered to the ground floor."
According to our records and the tracking information from Royal Mail, the parcel was marked as delivered to your address on the 31st of August, with an image showing your front door as evidence.
However, we want to ensure that you receive your order and will assist in investigating the issue further.
Could you kindly do the following to help us resolve this matter?
Check with others at your location: Sometimes parcels are received by a neighbor, building reception, or another member of your household.
Look in common delivery areas: Please check if the parcel has been left in an unexpected location, such as a mailbox, porch, or side door.
We appreciate your cooperation and look forward to resolving this issue for you.
Best regards,
The Joveen Team
efficient with orders
2024年7月29日
JOVEEN からの回答
Dear Eileen,
Thank you so much for sharing your positive experience. We value your loyalty and look forward to your next order.
Best regards,
The Joveen Team
JOVEEN からの回答
Dear Linda,
Thank you so much for taking the time to provide a review. Your feedback and satisfaction are the measure of our success.
Have a wonderful day!
Best regards,
The Joveen Team
Ordered additional Clinicare products…
Ordered additional Clinicare products following laser treatment for thread veins and rosacea.
Items came well packed, with samples the next day.
Great service, thank you and happy to recommend.
2024年7月19日
自発的なレビュー
JOVEEN からの回答
Dear David,
We are very thrilled that you had a positive experience with our customer service team . Thank you for being our valued customer. We're grateful for the pleasure of serving you . Your feedback and satisfaction are the measure of our success.
Best regards,
The Joveen Team
Have been trying for a couple of days…
Have been trying for a couple of days to contact you, your phone number just cuts off and so far no reply to any emails or Facebook message, no sign of my order yet sadly.
Took a week before any reply finally got my order, probably won’t use again and phone number still doesn’t work!
I’m afraid the number on your website just rings then cuts you off, and I only had any contact from you after a week of trying to get in touch with you myself regarding my order, but thank you anyway.
2024年7月10日
自発的なレビュー
JOVEEN からの回答
Dear Gemma,
Thank you for your feedback.
We sincerely apologise for delayed response. We wanted to ensure we had all the necessary information before replaying. We tried to contact you without success. We're pleased to let you know the landline and the live chat is working properly. It is likely we miss your call. We can see your order has been delivered and we've issued a refund for the delivery charge.
Our customer care team has also reached out to make amends so if you could kindly check your inbox and respond, we will know what else we can do to make this up to you.
Look forward to hearing from you soon.
Best regards
The Joveen Team
JOVEEN からの回答
Dear Kerry ,
Thank you for taking the time to share your positive experience with our customer service.
Your feedback made our day!
We look forward to serving you again soon.
Best regards,
The Joveen Team
Amazing Service packing was really good…
Amazing Service packing was really good and this is my first order with Joveen.will be definitely ordering again from JOVEEN..Well done team 👌🏻
2024年6月11日
自発的なレビュー
JOVEEN からの回答
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed our service and look forward to serving you again soon!
Best regards,
The JOVEEN Team
Perfect company
Perfect company. Always have my products in stock and super fast delivery.
2024年5月31日
JOVEEN からの回答
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
We appreciate your support and look forward to your next order.
Best regards,
The JOVEEN Team
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