Poor customer service from this company with hanging up on clients and being rude. I have booked through my tour operator two times and this company was chosen for the private transfers. Clients were... ãã£ãšèŠã
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Very unorganised, when being picked up from the airport the driver made the whole bus wait an hour for one lady that didnât show, the driver then still drove to her hotel even though she wasnât on the... ãã£ãšèŠã
Very straightforward pick up at Ibiza Airport to San Antonio. Informed us at drop off to expect an email to Hotel reception for pick up times for same location. This was done and we had absolutely no... ãã£ãšèŠã
Information so unclear and NOT communicated. Our driver from the airport told us to wait at a bus time nearby for our transfer on the way back. We waited there, only to get shouted at by the rude driv... ãã£ãšèŠã
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Worst transfer operator I have ever had
Worst transfer operator booked through this company they booked us with Eros bus transfers big mistake they had us down for a 2.20 am pick up told to be outside of this hotel at least 20 mins early we had a 5 mins walk lugging all our cases had to phone twice finally turned up at 3.20 an hour late and not even said sorry
DO NOT USE JUMBO TOURS / TRANSFERS
DO NOT USE. We paid for our transfer to and from hotel in Mallorca (Majorca). They operate Jumbo Tours. This company left my family of 4 with a 3 month old baby stranded at the hotel in Cala D'or. They would not collect us or arrange a Taxi. We ended up paying for a private Taxi costing in excess of 68 euros (lucky we had the funds !) .
Jumbo Tours refuse to reply to emails or On The Beach who continue to take your money and still deal with this cowboy outfit. NOTE, On the Beach will not issue refunds as per their terms and will not chase for the monies from Jumbo Tours/Transfers.
Book your Transfers at YOUR RISK OF BEING LEFT STRANDED
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