KALIBRE  レビュヌ 

569
•
TrustScore 5段階評䟡の4.5

4.3

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Awful customer care. I ordered 4 tops all sent back due to size I payed for first class delivery on the 23rd February and was delivered and signed for on the 25th February. However they are claiming t... もっず芋る

5぀星のうち5の評䟡

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Customer service communication is top notch. Messaged them about an item, they replied letting me know when it's in stock, they'll personally let me know too. Clothing is top quality stuff, perfect... もっず芋る

5぀星のうち5の評䟡

Polite and quickest online website return
 Best and quickest online website return service I’ve experienced. I sent an email about VAT refund expecting to hear within 24 hours as Kalibres policy st... もっず芋る

䌁業情報

  1. 衣料品店

圓該䌁業による蚘述

We specialise in minimalistic designs using only the highest quality fabrics available.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

569件のレビュヌ

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4.3

すべおのレビュヌ

(569)

過去12か月のレビュヌ数: 1ä»¶

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5぀星のうち1の評䟡

Abysmal Customer Service

Worst customer service I’ve ever received. Well maybe I can’t say it’s bad as I haven’t received any customer service! Trousers ordered over 3 weeks ago and no sign of them. I’ve sent their customer service team 4 emails plus a message to their instagram account with no response. I honestly cannot speak badly enough for them. A complete disgrace.

2023幎11月24日
自発的なレビュヌ
KALIBRE  ロゎ

KALIBRE からの回答

Hello Alexander,

Thank you for taking the time to leave a review.

As discussed over email, we can see that you selected a next working day delivery which means your order will be correctly delivered based on the option you selected.

Having also looked into the issue you raised about the delivery information page, we can see that this is also correct.

We're sorry that on this occasion you selected the incorrect delivery option for the delivery you wanted.

Thank you

KALIBRE Customer care

5぀星のうち5の評䟡

5/5 rating

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded in the most polite, professional & helpful way.

The clothing is outstanding, I’ve always worn designer brands and never really looked past them into these sort of smaller businesses but that’s 100% changed now. The zip, materials, fit, feel, everything is on par with all these expensive designers if not much better. Great lad, great clothing, really happy with the stuff.

2023幎11月30日
自発的なレビュヌ
KALIBRE  ロゎ

KALIBRE からの回答

Hi Josh,

Thank you for your review and we're so glad to hear you were happy with the service we were able to provide you.

Wishing you a lovely day!

KALIBRE Customer care

5぀星のうち5の評䟡

Belmont

Recently bought the Belmont Mac in sage. Quality and look is outrageous would highly recommend. Customer service some of the best I’ve ever dealt with after a slight accident on my part Kalibre were very generous and resolved the issue within hours.

2023幎11月12日
自発的なレビュヌ
5぀星のうち5の評䟡

What is the best thing about Kalibre?

I had my first Kalibre order arrive today. I ordered the open polo and black chinos. I’ll review them shortly because I’d like to talk about the service I received.

I want to say I have never ever had such high quality communications from a company. It’s like speaking to a trusted advisor or a friend. I initially asked a question about tailoring, like most brands you normally don’t get a reply but within a short space of time I had heard back from them. Giving me style tips, pictures and even advise on building a capsule wardrobe.

If the clothes were 10% as good as the comms I would have been impressed.

Now let’s talk about the clothes, the quality of the clothes are incredible, you can see the attention to small detail that has been put into every item. Even the bags they arrive in give off a high end feel. Extreme impressed with every step of service I received. They even gave me feedback on the fit of the clothes.

2023幎11月3日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolute cowboy company who do not know


Absolute cowboy company who do not know how to run a business. Do not respond to customer service emails to a mailbox that they will then say is an old email address. They rather run the business through Instagram direct messages with no professionalism at all and lack of accountability. I will NEVER be purchasing anything from this company again and will share this experience with my network.

2023幎10月30日
KALIBRE  ロゎ

KALIBRE からの回答

Hello Rolland

Thank you for taking the time to leave a review.

As discussed over email, we can see that you had sent emails to an old domain advertised by a third party company and that this email was not one we currently use for customer care, but a older one.


We're sorry that on this occasion this caused you confusion, we can see that our head of customer care has now dealt with this issue.

Thank you

KALIBRE Customer care

5぀星のうち5の評䟡

Quality

Ordered one of the new 1/4 zippers from the current autumn winter drop for my boyfriend and he loves it such good quality , and it arrived next day

2023幎10月27日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT TRUST!!!

I ordered a polo shirt unfortunately it was a size to big so I returned it through Evri they received the return but I did not get a reply so I emailed them they did get back to me and said they will reply within 24 hours it’s now been 2 months and I have send multiple emails with no avail now I think they are just ignoring me. Terrible service for the return.

2023幎7月24日
KALIBRE  ロゎ

KALIBRE からの回答

Hello Ryan

Thank you for taking the time to leave a review.

As discussed over email, we can see that you had sent emails to an old domain advertised by a third party company and that this email was not one we currently use for customer care, but a older one.


We're sorry that on this occasion this caused you confusion, we can see that our head of customer care has now dealt with this issue.

Thank you

KALIBRE Customer care

5぀星のうち1の評䟡

Customer service is lacking

Sent products for refund which were received by Kalibre 17th July. Sent multiple email chasers and on their socials with no response whatsoever. I therefore contacted Kalibre’s investor (listed on their website) via linkedin of all places advising I’d be happy to take the matter to county court. Only then was my issue dealt with.

I’d also note these guys ask for removal of Trustpilot reviews before paying the refund. I said I would, but to be honest do not feel comfortable doing so. There are multiple other examples of the same thing (see 1* reviews).. rather than manipulating reviews I’d suggest Kalibre focus on their customer service. Their products are great but they’ve lost at least one customer with these antics.

2023幎8月22日
KALIBRE  ロゎ

KALIBRE からの回答

Hello James

I am sorry to hear about your experience. We believe this has now been resolved with our head of customer care Dominic.

If this is still an ongoing issue, please let us know and we'd be happy to investigate further.

Thank you

KALIBRE

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