Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... もっと見る
企業が回答しました
Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
企業が回答しました
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
連絡先
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, 英国
- hello@keytravel.com
- www.keytravel.com
4.6
優良
886件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It is very good for me to face a new…
It is very good for me to face a new challenge because this is my 1st time using the Key travel system. For next time, I will master the system
2025年10月15日
Key Travel からの回答
Thank you for your lovely feedback Shimelis! We’re delighted your first experience went well and that you’re already feeling more confident using our system. Our team is always here if you need any support next time you book.
Great service
Great service, intuitive web pages & everything sorted within 15 minutes - thank you
2025年10月15日
Key Travel からの回答
We’re thrilled to hear you found our service fast and easy to use! Thank you for your kind words Alan, we’ll be sure to share your feedback with our team. We look forward to helping you with your next trip.
Reactivity and rapidity
2025年10月10日
Key Travel からの回答
Two great words Francois, thank you for sharing this feedback!
Very quick and easy
2025年10月11日
Key Travel からの回答
Just what we like to hear, thank you Elmonstaserbellah.
The system is easy to navigate and suit…
The system is easy to navigate and suit my needs of booking hotels and travelling without any hassle.
2025年10月9日
Key Travel からの回答
Thank you so much for your feedback Merukube! We’re delighted to hear that our system makes booking hotels and travelling hassle-free for you. It’s always great to know our service is helping our customers have smoother travel experiences.
Key Travel からの回答
Thanks for the feedback Albertha. Glad to hear how timely you found the service.
Key Travel からの回答
Hi Ahmed, these are words we love to hear and are so pleased this is what you experienced when dealing with our team. Thanks for sharing.
Key Travel からの回答
Hi Adam. Great to hear this feedback and to know the positive experience you had with Annette and the support she provided with your travel. Thank you for sharing.
Quick and proactive answer
2025年10月4日
Key Travel からの回答
Great to hear this feedback Vinciane, thank you!
Key Travel からの回答
Thank you nyreef, we're pleased to hear you found the site to be user friendly, it was one of our main aims when we built it. We appreciate you sharing the feedback.
It was great because I was able to communicate directly with a travel agent rather than going through a portal
It was great because I was able to communicate directly with one of your travel agents
2025年10月3日
Key Travel からの回答
Thanks for the feedback Susanne, we're pleased to hear you found it useful being able to communicate directly with one of our agents. We understand some people like doing everything online, but it's important to us that we also offer offline support, so that you can speak with someone when needed.
Key travel is great when you need to make a change in a hurry
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no) different name. Also, the details of room differences that you can find on the hotel's actual website don't get explained on the Key travel system, so you aren't always sure if you're getting the room you want.
2025年10月1日
Key Travel からの回答
Thank you for taking the time to share your feedback Gina. We’re really pleased to hear that you’ve found our emergency support helpful. Our team works hard to be there when our travellers need us most.
We appreciate your comments about the booking system. The hotel information and room details displayed in our platform come directly from our accommodation aggregate suppliers, which can sometimes result in duplicate listings or limited descriptions. We understand this can be confusing, and we’re actively working with our suppliers to improve the clarity and consistency of the information shown to our customers.
Your feedback is invaluable in helping us enhance our service, and we hope your future booking experiences with us will be even smoother.
The process of booking train travel & a…
The process of booking train travel & a hotel stay was surprisingly quick & easy relative to other I've used.
2025年9月26日
Key Travel からの回答
Great to hear this feedback, thanks!
Anita Vu did an excellent job and…
Anita Vu did an excellent job and helped me figure out a rather difficult travel plan.
2025年9月26日
Key Travel からの回答
Thanks David, we'll be sure to pass this feedback on. So pleased to hear how Anita was able to support you.
Travel tickets and hotel bookings.
The speedy replies to help with bookings where necessary. Also hotel bookings due to late check in hours for international travel have been useful.
2025年9月25日
Key Travel からの回答
Hi Anne, great to hear you've enjoyed the service received and the bookings allowing for late check-in , along with the speedy replies from our team. Thank you sharing this in your review!
reliable
reliable, quick in responding, flexible for modifications, transparent in costs, friendly in communication, all in all very good service. only point to improve: few times internal coordination in little issue when different persons work on same order. normally good.
2025年9月18日
Key Travel からの回答
hi Christoph, thank you so much for sharing your experience with us. We’re really pleased to hear you’ve found our service reliable, transparent, and friendly. That means a lot to the team.
We also appreciate your note about coordination when more than one person is involved. As everyone has access to the case notes, our goal is always to make the handover feel as smooth as possible, and your feedback is a great reminder of how important that is.
It’s wonderful to know you’re happy overall, and we look forward to continuing to support you.
Key Travel からの回答
Thanks Prabakar, this is exactly what we love to hear. So pleased you found our online booking tool easy to navigate.
key Travel is very responsive with…purchasing air-ticket and providing updates on the changes.
key Travel is very responsive with clear communication. I have always obtained information on time. However, it would be helpful if KT could be more flexible. The proposed route is not always the best, as the decision is based solely on ticket cost without considering the impact on staff well-being.
Would it be possible to propose to the staff an option to pay the surplus for their preferred ticket?
2025年9月19日
Key Travel からの回答
Thank you for your thoughtful feedback Salomon and for recognising our responsiveness and clear communication, we really appreciate it. We do understand your point about flexibility and the impact of travel on staff well-being. Our proposals are guided by the need to remain fully compliant with your organisation’s travel policy, which means we’re not always able to offer alternatives such as paying a surplus for preferred tickets. That said, your suggestion is very valuable, and we’ll share it with your organisation as part of our continuous feedback process to help shape future discussions on policy and traveller experience.
Timely Communication
2025年9月16日
Key Travel からの回答
Thank you Taifur for your feedback! We’re glad to know our timely communication made a positive difference to your experience.
Your way of handling customer queries…
Your way of handling customer queries and your prompt replies by offering good flight quotes with adequate MCTs in the U.S.
2025年9月18日
Key Travel からの回答
Thank you Peter for your kind feedback! We’re so pleased to hear that you value our prompt replies and the care we take in providing suitable flight options with the right connections. We really appreciate you taking the time to share your experience.
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