Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... もっと見る
企業が回答しました
Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
企業が回答しました
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
連絡先
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, 英国
- hello@keytravel.com
- www.keytravel.com
4.6
優良
886件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
I think it was Jessy who took my call, she was thorough throughout and checking we had the best available options and cost.
2025年11月21日
Key Travel からの回答
Thank you for your feedback Denise. We’re delighted to hear that Jessy was able to support you so thoroughly and ensure you had the best options and pricing. Your recognition means a lot, and we’ll be sure to pass your kind words on to her.
Key Travel からの回答
Great to hear of the quick response you received Oluwapelumi - thanks for sharing this.
An Extremely Positive Experience
My experience with Key Travel has been very positive. They assisted me with various flight options based on my needs, always offering alternatives. The service was consistently prompt, timely, and readily available.
2025年11月13日
Key Travel からの回答
Hi Antonio. We’re delighted to hear that you had such a positive experience and that our team could support you with a range of flight options tailored to your needs. It’s great to know you found our service prompt, proactive, and readily available throughout your journey.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again soon!
Good experience
Good experience, both in booking system and in case of technical problems.
2025年11月15日
Key Travel からの回答
Thank you for your review AC!
We’re pleased to hear that you had a good experience using our booking system and that our team was able to support you quickly when technical issues arose. Your feedback means a lot to us.
An exceptional customer service experience
Alejandro has been exceptional with his customer service, I’ve been requiring a lot from him and he has been very very helpful.
2025年11月12日
Key Travel からの回答
Hi Carol, we're so pleased Alejandro has been of such assistance to you. Thank you for sharing, we'll be sure to let Alejandro and his manager know.
Thank you
Quick response and patient with me as I navigated the new university processes
Thank you
2025年11月11日
Key Travel からの回答
Glad to hear about your positive experience Georgina. The team are always here to support and help, especially while you are getting used to internal processes.
postponement of flight itinerary
The postponement of my travel arrangments with all Key travel flights needed new bookings.
The confirmation and new eTicket were only possible with the emergency number. It worked out timely but cancellation of the previous non refundable flights had to be arranged with the Key Travel team in Geneva on 3rd of November 2025.
2025年11月1日
Key Travel からの回答
Hi David, we are glad to hear that our emergency team was able to assist you promptly with your revised travel arrangements. We appreciate your patience while our Geneva team handled the cancellations.
relatively easy to use site
relatively easy to use site, slightly clunky College procedures...
2025年11月8日
Key Travel からの回答
Hello Andrew, thank you for sharing your feedback. We are pleased to hear you find our site relatively easy to use. We appreciate your comments about College procedures and continue to work closely with our customer organisations to help reduce any areas that feel clunky or time-consuming. Your input is valuable and helps us improve the overall experience.
First Class Customer Service
Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel issue. Many thanks!
2025年11月11日
Key Travel からの回答
Thank you for taking the time to share your experience Audrey. We are delighted to hear that Mercy was able to assist so efficiently and help get your colleague home from China at short notice. We will be sure to pass on your kind words to her and the team. Your feedback is greatly appreciated.
Key Travel からの回答
Hi Anne, we are pleased to hear you find our service easy to use and that our team has been helpful when you have a query. We appreciate you taking the time to share your experience.
Just how awesome Brenda is in the…
Just how awesome Brenda is in the Canada office.
She knows our travel needs and how we fly, and never need to explain anything to her, except our travel dates
2025年11月6日
Key Travel からの回答
Thank you for taking the time to share your feedback Darcy. We are delighted to hear how well Brenda understands your travel needs and makes the booking process so effortless. We will be sure to share your kind words with her and the team in our Canada office. We really appreciate your continued trust in Key Travel.
Grateful for swift responses from Key staff
I have had a highly satisfactory experience with booking flight tickets with Key. Donna, the Key staff whom I communicated with, responded to my inquiries and requests and helped me resolve my issues very swiftly. This timely response was particularly important because I needed to book the flights as soon as possible to secure the tickets for the dates I wanted to make my business trips.
2025年10月24日
Key Travel からの回答
Thank you very much for sharing your feedback Soe. We are delighted to hear that your booking experience with us was smooth and efficient. It is great to know that Donna was able to assist you quickly and help you secure the flights you needed. We will be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and look forward to helping with your future travel plans.
Terrible customer support
I have had a myriad of problems trying to get my flights booked through their online platform, mostly around prices changing instantly when I try to share my quote with my booker.
Every time I've tried to get help, the responses have been unhelpful and extremely delayed (email responses almost a day later, despite me responding instantly to them).
I have also been shunted from person to person, with no one taking responsibility or actually helping me out.
2025年10月30日
自発的なレビュー
Key Travel からの回答
Hi Matthew, we are really sorry to hear about your experience. Airline pricing is dynamic and can change rapidly, bringing an understandable frustration. We would like to look into your experience more closely, especially in regards to the delayed responses, as that is certainly not what we would expect to hear. We have therefore asked Trustpilot to request more detail from you - such as a booking reference, or email address to help us review what happened.
Key Travel からの回答
Hi Manish, glad to hear we were able to understand your requirements and get everything in place for you. Thank you for sharing this feedback!
Swift to action
I needed to make a change to my accommodation just a few days before travel due to a change in schedule, and Cynthia was very swift and efficient in responding and making the necessary amendments. I really appreciated how seamless the process was, especially given the short notice.
2025年10月23日
Key Travel からの回答
Hi Tokozile, we are so pleased to know Cynthia was able to support you. It's exactly why we are here, to support our customers when those travel plans become complicated or need changing last minute!
Key Travel からの回答
Thank you for taking the time to share your feedback Nick! We’re so pleased you found our service quick and professional, that’s exactly the experience we aim to deliver for all our travellers. We’ll be sure to share your comments with the team.
Szybka i profesjonalna pomoc
Proces rezerwacji przebiegł bardzo szybko i sprawnie. Bardzo duża wygoda dla podróżującego.
2025年10月21日
Key Travel からの回答
Dziękujemy za Twoją opinię! Cieszymy się, że proces rezerwacji przebiegł szybko i sprawnie oraz że nasze rozwiązanie okazało się wygodne w podróży.
Key Travel からの回答
Great to hear about your experience Lekshmi, thank you!
Smooth booking experience
Just booked a flight ticket. The price is consistent with those from other platforms and agencies, and the booking is smooth.
2025年10月15日
Key Travel からの回答
Thank you for taking the time to share your feedback George! We’re so pleased to hear your booking experience was smooth and our pricing met your expectations. We really appreciate you choosing Key Travel and hope to assist with your future journeys.
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