Kineticlogistics レビュヌ 9,877

•
TrustScore 5段階評䟡の4.5

4.6

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Great service! Malcolm and Jack really know what they’re doing — professional, quick, and friendly. The whole experience was smooth and stress-free. The sofa was delivered, brought inside, assembled,... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Kept us informed at all stages of delivery. There was a problem on the date of delivery with the vehicle and a mechanic had to attend on the roadside. We received a text message advising us and then... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Friendly guy delivered 2 extremely heavy items on his own. He respected our house by carefully bringing them inside and putting them in position. I don’t know how he carried them on his own as they we... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The delivery was so smooth and communication from driver twice before reaching was impressive. Driver Tony Rance is such a nice person, delivered with care handling all by himself and just in a few... もっず芋る

䌁業が回答したした

䌁業情報

  1. 䜏たい・ガヌデニング

さたざたな倖郚゜ヌスから提䟛された情報

Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industry


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

9877件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち4の評䟡

The guys delivering were very


The guys delivering were very proficient and had no problem in bringing into the lounge

2026幎3月18日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Nayan,

Thank you for your feedback. I’m really pleased to hear that the delivery team were so proficient and had no trouble bringing your item into the lounge for you.

It’s great to know they made the process smooth for you.

Kind regards,
Alaina

5぀星のうち5の評䟡

Quality service nice guys

Quality service nice guys

2026幎3月23日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi James,

Thank you for taking the time to leave a review! We’re really pleased to hear you had a positive experience with your delivery.

Kind regards,
Kinetic Logistics

5぀星のうち5の評䟡

Really appreciated the delivery guys


Really appreciated the delivery guys carrying my heavy garden cupboard through the house to the garden for me. Other delivery companies normally dump in the hallway. Thank you.

2026幎3月22日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Sally,

Thank you for your feedback. I’m really pleased to hear that the delivery team placed the heavy item exactly where you needed it. We know how much of a difference that extra bit of help can make.

I’m glad our team could provide a supportive service for you.

Kind regards,
Alaina

5぀星のうち1の評䟡

Very bad service

After explaining I was getting help for my delivery, and needed to know asap as to when it would arrive, I was not given my delivery time until 24hrs before. Then I was given an app that was supposed to show how close the driver was, didn’t work,and didn’t give me anything. But not just that, but the delivery was 40 minutes late. Totally unacceptable for a company that says they are one of the UKs best. NOT HAPPY.
PS..The delivery guys were nice.

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Dean,

Our delivery time slots are provided the day prior to delivery once routes are finalised, which is part of our standard process. However, I appreciate that this didn’t meet your needs after you explained you required earlier notice. We also apologise that your delivery arrived slightly later than expected due to unforeseen traffic circumstances, the delivery team communicated this as soon as it came to light. I’m glad to hear they were friendly while delivering your item.

We appreciate your feedback, and I hope this provides some clarity on the situation.

Kind regards,
Alaina

5぀星のうち5の評䟡

Malcolm and Jack were extremely


Malcolm and Jack were extremely friendly and helpful guys , delivering a very heavy and awkwardly packed shed ...old school service 👍

2026幎3月21日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Andrew,

Thank you so much for your feedback. I’m really pleased to hear that Malcolm and Jack were friendly, helpful, and handled shed with such care. It’s great to know their service made a positive impression.

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent service

Excellent service

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Belvin,

Thank you for your feedback. We’re glad to hear you had a good experience with your delivery.

Kind regards,
Alaina

5぀星のうち5の評䟡

The delivery team advised when they


The delivery team advised when they were nearby and on arrival were professional, courteous and efficient. Nothing was too much trouble - the delivery was placed in the garage at my request and they were careful in their handling skills,

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Russ,

Thank you for sharing your feedback. I’m really pleased to hear that the delivery team kept you updated when they were nearby and that they were professional, courteous, and efficient throughout. It’s great to know that nothing was too much trouble and that they placed your delivery in the garage as requested while handling everything with care.

Your feedback means a lot to us, and we’re glad we could provide a smooth delivery.

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent communication on morning of


Excellent communication on morning of delivery giving time of delivery. The delivery was two large heavy packages and they carried them to where we needed them which was so helpful. Excellent service!!

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Christine,

Thank you so much for your lovely feedback. I’m really pleased to hear that you received clear communication on the morning of your delivery and that the team kept you updated with your time slot. It’s great to know they carried your heavy packages exactly where you needed them.

We are glad your delivery experience was smooth and positive.

Kind regards,
Alaina

5぀星のうち5の評䟡

Kineticlogistics great service

Kineticlogistics delivered my television on time keeping me updated with delivery information.
The driver was friendly and courteous and I couldn’t fault the delivery experience

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Andrew,

Thank you so much for your feedback. I’m really pleased to hear that your television was delivered on time and that you were kept updated throughout the process. It’s great to know the driver was friendly and courteous.

We’re delighted you couldn’t fault the delivery experience.

Kind regards,
Alaina

5぀星のうち5の評䟡

Costco delivery.

Came when said, polite parcel in good order.

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Douglas,

I’m really pleased to hear that your delivery arrived on time, the team were polite, and your parcel was in great condition.

Thank you for your feedback.

Kind regards,
Alaina

5぀星のうち5の評䟡

Great team

Great team. Great care. Thanks Malcolm and Jack. Top chaps

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Alessandro,

Thank you so much for your feedback. I’m really pleased to hear that you received great service and that Malcolm and Jack took such good care during your delivery.

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent service

Excellent service, selected the date I wanted on the calendar and there was lots of date to chose from. Night before I had a text and email stating the time of delivery and then another when the drivers were 30 mins out.

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Alison,

Thank you for your review. We are happy to hear that the delivery process was smooth for you.

We appreciate you taking the time to share your experience.

Kind regards,
Alaina

5぀星のうち1の評䟡

Missed 2 delivery attempts and blamed it on technical difficulty

Ive had a horrible experience after ordering a TV from Costco. The delivery driver missed my delivery slot and made me wait another week for them not to arrive again and blamed it on some technical difficulty on their end.

It's been over 2 weeks and I've still not received my item and have been told to book a third slot and each reply from them has been more vague than the last. No actual guarantee as to when and what time it'll be delivered.

On the second attempt, I didn't even get the tracking option and was told the link they sent me didn't work later in th3 day of my delievry date. I am confused that they sent a link that didn't work in the first place and didn't reach out earlier.

Just frustrating a reputable company not being able to prioritise missed deliveries. Additionally, having to wait another week each time to potentially not to receive it and wasting an entire day for it not to arrive.

The delivery slot link doesn't work and I am being told I have to wait another week, not sure what to expect at this point if I'll receive my TV. They can't prioritise orders they have missed, what kind of inadequate system is this?

2026幎3月16日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Shaheeb,

I’m really sorry for the experience you’ve had. We’ve identified that a system error affected your delivery scheduling and tracking link, which led to the delays and the lack of clear communication. This error has now been resolved to prevent it from happening again. We truly appreciate your patience while this was being addressed.

We are also reviewing our processes to help prevent similar issues in the future, and we’re grateful that you brought this to our attention.

Kind regards,
Alaina

5぀星のうち5の評䟡

We ordered a TV from Costco and it was


We ordered a TV from Costco and it was going to be delivered by Kineticslogics. My TV was delivered successfully on the day I chose. Really good customer service and excellent communication. Thank you.

2026幎3月20日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Surendra,

Thank you so much for your feedback. I’m really pleased to hear that your TV was delivered on your chosen day and that you received great customer service and clear communication throughout.

We really appreciate you taking the time to share your experience.

Kind regards,
Alaina

5぀星のうち5の評䟡

First Class

First class communications the 2 men that delivered the TV were very helpful and were fast and very efficient could not fault them

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Malcolm,

Thank you so much for your feedback. I’m really pleased to hear that you received first‑class communication and that the two delivery team members were helpful, efficient, and took great care throughout.

Thank you for sharing your experience.

Kind regards,
Alaina

5぀星のうち1の評䟡

Still waiting for the item

Still waiting for the item
Where is it?????
Nothing has come to Goldminster jewellers👎👎👎

2026幎3月18日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Parviz,

Following our investigation, and based on the direct communication we’ve had with you, we have concluded that your item was delivered to the address provided by your retailer after a phone call between the delivery drivers and yourself.

We appreciate you getting in touch and hope this helps provide some clarity.

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent service

Excellent service, friendly helpful guys.
Thank you Malcolm and Jack
5 ⭐

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Sarah,

I’m really pleased to hear that you received excellent service and that Malcolm and Jack were helpful, and made a great impression.

Thank you for your kind comments - they’re greatly appreciated.

Kind regards,
Alaina

5぀星のうち5の評䟡

The guys who delivered were great and


The guys who delivered were great and took great care.
Communication was spot on thanks again

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi Michael,

Thank you so much for your kind words. I’m really pleased to hear that the delivery team took great care with your items and that the communication throughout was spot on.

It’s great to hear such positive feedback. Thank you again.

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent service

Great service- arrived at agreed time- friendly delivery team- excellent installation/ build for sofas. Advance details of delivery excellent.

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi David,

Thank you so much for your feedback. I’m really pleased to hear that everything ran smoothly and that the delivery team were friendly and arrived at a good time.

Thank you again!

Kind regards,
Alaina

5぀星のうち5の評䟡

Excellent delivery service

We were advised of your arrival between 08:00 and 11:00. Then we received a text at 07:45 telling us you would be here in 20 minutes. Malcolm and Jack arrived right on time, delivered our goods promptly, carefully and politely.

2026幎3月19日
自発的なレビュヌ
Kineticlogistics ロゎ

Kineticlogistics からの回答

Hi John,

Thank you so much for your feedback. I’m really pleased to hear that you were kept well informed with your delivery window and that your drivers delivered your goods promptly, carefully, and with such politeness.

Your feedback is genuinely appreciated.

Kind regards,
Alaina

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