ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
Great service! Malcolm and Jack really know what theyâre doing â professional, quick, and friendly. The whole experience was smooth and stress-free. The sofa was delivered, brought inside, assembled,... ãã£ãšèŠã
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Kept us informed at all stages of delivery. There was a problem on the date of delivery with the vehicle and a mechanic had to attend on the roadside. We received a text message advising us and then... ãã£ãšèŠã
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Friendly guy delivered 2 extremely heavy items on his own. He respected our house by carefully bringing them inside and putting them in position. I donât know how he carried them on his own as they we... ãã£ãšèŠã
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The delivery was so smooth and communication from driver twice before reaching was impressive. Driver Tony Rance is such a nice person, delivered with care handling all by himself and just in a few... ãã£ãšèŠã
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industry
4.6
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The guys delivering were very proficient and had no problem in bringing into the lounge
Kineticlogistics ããã®åç
Hi Nayan,
Thank you for your feedback. Iâm really pleased to hear that the delivery team were so proficient and had no trouble bringing your item into the lounge for you.
Itâs great to know they made the process smooth for you.
Kind regards,
Alaina
Kineticlogistics ããã®åç
Hi James,
Thank you for taking the time to leave a review! Weâre really pleased to hear you had a positive experience with your delivery.
Kind regards,
Kinetic Logistics
Really appreciated the delivery guys carrying my heavy garden cupboard through the house to the garden for me. Other delivery companies normally dump in the hallway. Thank you.
Kineticlogistics ããã®åç
Hi Sally,
Thank you for your feedback. Iâm really pleased to hear that the delivery team placed the heavy item exactly where you needed it. We know how much of a difference that extra bit of help can make.
Iâm glad our team could provide a supportive service for you.
Kind regards,
Alaina
After explaining I was getting help for my delivery, and needed to know asap as to when it would arrive, I was not given my delivery time until 24hrs before. Then I was given an app that was supposed to show how close the driver was, didnât work,and didnât give me anything. But not just that, but the delivery was 40 minutes late. Totally unacceptable for a company that says they are one of the UKs best. NOT HAPPY.
PS..The delivery guys were nice.
Kineticlogistics ããã®åç
Hi Dean,
Our delivery time slots are provided the day prior to delivery once routes are finalised, which is part of our standard process. However, I appreciate that this didnât meet your needs after you explained you required earlier notice. We also apologise that your delivery arrived slightly later than expected due to unforeseen traffic circumstances, the delivery team communicated this as soon as it came to light. Iâm glad to hear they were friendly while delivering your item.
We appreciate your feedback, and I hope this provides some clarity on the situation.
Kind regards,
Alaina
Malcolm and Jack were extremely friendly and helpful guys , delivering a very heavy and awkwardly packed shed ...old school service ð
Kineticlogistics ããã®åç
Hi Andrew,
Thank you so much for your feedback. Iâm really pleased to hear that Malcolm and Jack were friendly, helpful, and handled shed with such care. Itâs great to know their service made a positive impression.
Kind regards,
Alaina
Kineticlogistics ããã®åç
Hi Belvin,
Thank you for your feedback. Weâre glad to hear you had a good experience with your delivery.
Kind regards,
Alaina
The delivery team advised when they were nearby and on arrival were professional, courteous and efficient. Nothing was too much trouble - the delivery was placed in the garage at my request and they were careful in their handling skills,
Kineticlogistics ããã®åç
Hi Russ,
Thank you for sharing your feedback. Iâm really pleased to hear that the delivery team kept you updated when they were nearby and that they were professional, courteous, and efficient throughout. Itâs great to know that nothing was too much trouble and that they placed your delivery in the garage as requested while handling everything with care.
Your feedback means a lot to us, and weâre glad we could provide a smooth delivery.
Kind regards,
Alaina
Excellent communication on morning of delivery giving time of delivery. The delivery was two large heavy packages and they carried them to where we needed them which was so helpful. Excellent service!!
Kineticlogistics ããã®åç
Hi Christine,
Thank you so much for your lovely feedback. Iâm really pleased to hear that you received clear communication on the morning of your delivery and that the team kept you updated with your time slot. Itâs great to know they carried your heavy packages exactly where you needed them.
We are glad your delivery experience was smooth and positive.
Kind regards,
Alaina
Kineticlogistics delivered my television on time keeping me updated with delivery information.
The driver was friendly and courteous and I couldnât fault the delivery experience
Kineticlogistics ããã®åç
Hi Andrew,
Thank you so much for your feedback. Iâm really pleased to hear that your television was delivered on time and that you were kept updated throughout the process. Itâs great to know the driver was friendly and courteous.
Weâre delighted you couldnât fault the delivery experience.
Kind regards,
Alaina
Came when said, polite parcel in good order.
Kineticlogistics ããã®åç
Hi Douglas,
Iâm really pleased to hear that your delivery arrived on time, the team were polite, and your parcel was in great condition.
Thank you for your feedback.
Kind regards,
Alaina
Great team. Great care. Thanks Malcolm and Jack. Top chaps
Kineticlogistics ããã®åç
Hi Alessandro,
Thank you so much for your feedback. Iâm really pleased to hear that you received great service and that Malcolm and Jack took such good care during your delivery.
Kind regards,
Alaina
Excellent service, selected the date I wanted on the calendar and there was lots of date to chose from. Night before I had a text and email stating the time of delivery and then another when the drivers were 30 mins out.
Kineticlogistics ããã®åç
Hi Alison,
Thank you for your review. We are happy to hear that the delivery process was smooth for you.
We appreciate you taking the time to share your experience.
Kind regards,
Alaina
Ive had a horrible experience after ordering a TV from Costco. The delivery driver missed my delivery slot and made me wait another week for them not to arrive again and blamed it on some technical difficulty on their end.
It's been over 2 weeks and I've still not received my item and have been told to book a third slot and each reply from them has been more vague than the last. No actual guarantee as to when and what time it'll be delivered.
On the second attempt, I didn't even get the tracking option and was told the link they sent me didn't work later in th3 day of my delievry date. I am confused that they sent a link that didn't work in the first place and didn't reach out earlier.
Just frustrating a reputable company not being able to prioritise missed deliveries. Additionally, having to wait another week each time to potentially not to receive it and wasting an entire day for it not to arrive.
The delivery slot link doesn't work and I am being told I have to wait another week, not sure what to expect at this point if I'll receive my TV. They can't prioritise orders they have missed, what kind of inadequate system is this?
Kineticlogistics ããã®åç
Hi Shaheeb,
Iâm really sorry for the experience youâve had. Weâve identified that a system error affected your delivery scheduling and tracking link, which led to the delays and the lack of clear communication. This error has now been resolved to prevent it from happening again. We truly appreciate your patience while this was being addressed.
We are also reviewing our processes to help prevent similar issues in the future, and weâre grateful that you brought this to our attention.
Kind regards,
Alaina
We ordered a TV from Costco and it was going to be delivered by Kineticslogics. My TV was delivered successfully on the day I chose. Really good customer service and excellent communication. Thank you.
Kineticlogistics ããã®åç
Hi Surendra,
Thank you so much for your feedback. Iâm really pleased to hear that your TV was delivered on your chosen day and that you received great customer service and clear communication throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Alaina
First class communications the 2 men that delivered the TV were very helpful and were fast and very efficient could not fault them
Kineticlogistics ããã®åç
Hi Malcolm,
Thank you so much for your feedback. Iâm really pleased to hear that you received firstâclass communication and that the two delivery team members were helpful, efficient, and took great care throughout.
Thank you for sharing your experience.
Kind regards,
Alaina
Still waiting for the item
Where is it?????
Nothing has come to Goldminster jewellersððð
Kineticlogistics ããã®åç
Hi Parviz,
Following our investigation, and based on the direct communication weâve had with you, we have concluded that your item was delivered to the address provided by your retailer after a phone call between the delivery drivers and yourself.
We appreciate you getting in touch and hope this helps provide some clarity.
Kind regards,
Alaina
Excellent service, friendly helpful guys.
Thank you Malcolm and Jack
5 â
Kineticlogistics ããã®åç
Hi Sarah,
Iâm really pleased to hear that you received excellent service and that Malcolm and Jack were helpful, and made a great impression.
Thank you for your kind comments - theyâre greatly appreciated.
Kind regards,
Alaina
The guys who delivered were great and took great care.
Communication was spot on thanks again
Kineticlogistics ããã®åç
Hi Michael,
Thank you so much for your kind words. Iâm really pleased to hear that the delivery team took great care with your items and that the communication throughout was spot on.
Itâs great to hear such positive feedback. Thank you again.
Kind regards,
Alaina
Great service- arrived at agreed time- friendly delivery team- excellent installation/ build for sofas. Advance details of delivery excellent.
Kineticlogistics ããã®åç
Hi David,
Thank you so much for your feedback. Iâm really pleased to hear that everything ran smoothly and that the delivery team were friendly and arrived at a good time.
Thank you again!
Kind regards,
Alaina
We were advised of your arrival between 08:00 and 11:00. Then we received a text at 07:45 telling us you would be here in 20 minutes. Malcolm and Jack arrived right on time, delivered our goods promptly, carefully and politely.
Kineticlogistics ããã®åç
Hi John,
Thank you so much for your feedback. Iâm really pleased to hear that you were kept well informed with your delivery window and that your drivers delivered your goods promptly, carefully, and with such politeness.
Your feedback is genuinely appreciated.
Kind regards,
Alaina
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