Lastminute レビュー 152

I booked flights through lastminute.com then read their reviews which were generally pretty negative. I then needed to change details of passengers. Customer service were in touch within 24hrs and the issue was sorted with no extra cost.
I couldn’t fault them.

Shocking, awful, rip-off merchants. Couldn't be worse. They used to be good in the past but now ? Don't even think about it - really. I mean it.
I book a flight to Italy with LastMinute.com (big bad mistake - last time I used Trip.com and they were wonderful). As I understand when I book, cabin baggage IS included. Ha. Yes, "cabin" baggage is actually underseat baggage. Silly me. Of course I should be going to Italy for a week with a day-bag that fits under the seat. Well, it's not just Last Minute. It's Vueling too but the Vueling website says cabin baggage is always included so I ring them and I speak to a rather grumpy person at Vueling who tells me companies like Last Minute offer cheaper flights but make you pay extra for baggage & etc. So I try to contact Last Minute to query this. - their website is no help whatsoever. YAY, there's a phone number. I call it. A recorded message tells me to go to their website and cuts out. I find another number - YAY. But not. It's blocked. my screen tells me: "Premium Number!". Meanwhile the price for cabin baggage has gone up from £50 each way to £90 each way and as I understand it, that is nothing to do with Vueling.

Make sure you read between the lines, check the airline prices and conditions directly and if going via LastMinute (don't!) or Kayak or Shyscanner etc, check all the details very carefully. And be aware that if you want to speak to anyone at LastMinute.com you will be whistling in the wind. Don't waste time trying.

This company scammed me at checkout for a flight, increasing by nearly 20% ($350) and refused to pay me back. Even when I showed them evidence of their advertised rates. Please avoid at Lastminute and Bravofly.

NEVER AGAIN!! Spent 2 weeks trying to get them to act as our travel agent, as the airline company supposedly had their hands tied without Lastminute sending information to them. Every call was met with contradictory information from different representatives, promises to forward important information, and nothing was done! I was so sick of hearing "sorry for how you're feeling". Instead of our much needed holiday, we were incredibly stressed and left $6000 out of pocket as we had to purchase new flights as the promised communication to our international airline, 1. either never took place, or 2. If it did, the requested information was never sent through. It's hard to fly home, when your paid for tickets are not valid!!!!!!

Hold kæft et plattenslager firma har betalt 7900 for en rejse til på mandag den er pludselig blevet annulleret og jeg kan ikke få fat i firmaet på tlf nummer og chatbot forstår mig ikke

Jeg håber virkelig de kontakter mig efter denne anmeldelse for det er svineri jeg kun får 813 kr retur for noget jeg ikke har aflyst

Madame, Monsieur,

Je fais suite à votre dernier message, dans lequel vous affirmez que ma demande aurait été « bien traitée » et que votre service légal m’aurait apporté une réponse.

Je tiens à rappeler une nouvelle fois que vous n’avez apporté aucune solution concrète à ce jour.
Malgré vos promesses répétées, je n’ai reçu aucun appel de votre part, uniquement des messages automatiques et des réponses dilatoires.

Pourtant, l’un de vos agents m’avait formellement assuré par écrit que la correction des erreurs sur les billets serait prise en charge avant notre départ. Ce n’a pas été fait.
Le jour du départ, nous nous sommes retrouvés sans réservation valide, avec des billets annulés sans aucun préavis.

Je ne suis pas dans une démarche de réclamation symbolique, mais de demande de réparation intégrale pour un préjudice moral, financier et personnel majeur.

Je vous informe que les démarches judiciaires sont déjà en cours. J’ai saisi :
• Le Médiateur du Tourisme et du Voyage,
• Une association de consommateurs,
• Et transmis l’intégralité du dossier à mon avocat, qui prendra les mesures nécessaires.

Votre gestion de cette situation est scandaleuse et votre attitude relève désormais de la mauvaise foi manifeste. Je ne compte pas en rester là.
Si vous n’apportez pas une solution rapide et complète, la justice tranchera.

Ceci constitue un dernier avertissement formel. Ci-dessous encore la preuve de prise en charge des corrections avant notre départ: Service Clientele
À Vous
25 mai
Cher/Chère Paterne,
Pour procéder à votre demande de changement/correction de nom, nous vous demandons de bien vouloir fournir une copie numérisée de votre passeport/pièce d'identité indiquant le nom correct.
Une fois que nous l'aurons reçu dans les prochaines 24 heures, nous pourrons finaliser la modification. Si nous ne le recevons pas dans ce délai, votre réservation restera telle quelle.
Nous vous remercions d'avoir choisi C'est avec grand plaisir que nous vous prêterons assistance.
Cordialement,
Service Clients
lastminute.com
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À Vous
25 mai
lastminute.com
Bonjour Paterne,
Nous traitons votre demande et vous répondrons dans les plus brefs délais, en vous donnant la priorité si votre départ est prévu dans les prochains jours.
Pour vérifier les détails de votre réservation, demander des modifications ou ajouter des bagages à votre vol, accédez à votre espace personnel Mon LASTMINUTE, via notre site internet ou via notre app.

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Booked a short Spa break in May for a group of 5 in August for 3 nights and tried to change a mistake immediately one of the names I entered was wrong and it would only allow me to change up to 3 letters.

So I contacted customer services within 24 hours and I was charged £152 for the name change, being told this was the best alternative, because if it was cancelled it would cost much more maybe the cost of the whole break, which was circa £400 per person.

What was most alarming was that this was a short package break - with an ATOL certificate issued too - yet, for the purpose of the name change the flight was now non-refundable, although the hotel can be cancelled up to one/two days before. Therefore, what was the point of booking a 'holiday' with Lastminute if this was the outcome. Especially considering a name change with the airline direct itself would have cost no more than £50 (and that is if a charge would actually be levied within 24 hours)? Yet I was charged £117 for the name change and a £35 administration fee by Lastminute.

I am now out of pocket, as I cannot charge any of the group members extra for my error (£50 would have been bearable if that was the case, but £152 within 24 hours) for making a name change!

If I knew then what I know now, I would have booked the hotel and flight separately myself, which would not have resulted in this extortionate name change cost. As I could have cancelled and rebooked the hotel (for less too) and at the most, if applicable, pay an additional £50 in total for a name change for the flight alone.

I was so shocked with the extra charge (for a short break that did not even provide or give the option for a transfer) and for fear of no break at all (which my friends are all looking forward to), I just paid. I would like to add, who I have shared this experience with are equally as shocked.

All I can say is that I have just conjured up the energy to write this review to say I have learnt the hard way and, Lastminute, never again!

The experience was made great because Reresa was very knowledgeable and relatable. Made to booking of a seven person trip easy. Am really very pleased and happy to have spoken to Teresa. She is a great asset for the company. Please give her a pay rise.

So disappointed about service. I took an expensive trip (flight + hotel).
When I arrived at airport I waited the shuttle for 1 hour and 20 minutes with no info except : wait. So for the return at the end of the trip I cancelled the shuttle to go 5 hours before my flight to the airport (hotel located just 20 minutes from airport). They considered as a no show and don’t want to reimburse me.
Price for the shuttle : 50 dollars
Nobody contacted me…

Voyage vol+trasfert+ hôtel acheté en last minute
Jour du départ : mail de l’hôtel pour notifié qu’il y a pas de place pour nous!
Assistance téléphonique = Chat avec une IA ! Disent qu ils vont trouver une solution mais ne reviennent jamais vers vous !
A fuir !!!!!!!

This is a scam company please never book with them

Terrible. Incredibly frustrating. My husband had a medical emergency and I needed to request an accommodation modification. So while I was sitting in ED under huge stress, I tried to navigate lastminute (which looks like Expedia owns it, or wotif... confusing but they all seem linked) website and their Agents and virtual agents. I'm a smart person and I kid you not that I spent about 2 hours going around in circles. Once I even made it through the system, they said they'd contacted the hotel and had been approved. I even have screenshot to prove it, but it was a lie! They hotel had not been communicated with and despite my evidence said they need to be contacted by the booking agent. The hotel were very understanding. There were no phone numbers offered. I couldn't speak to anyone. I will NEVER use them again. Better to book directly with the accommodation etc.

Lastminute.com UNA VERGOGNA - Definitivamente non prenoterò più tramite Lastminute. Ho prenotato un viaggio tramite Lastminute e sono rimasto davvero deluso dall'intera esperienza. Dopo aver modificato la prenotazione, mi è stata addebitata una tassa di modifica di 1274 EUR, nonostante mi fosse stato detto in precedenza che, in caso di modifica, sarebbe stata addebitata solo una tassa di 45 EUR, dato che la compagnia aerea era la stessa. Alla mia richiesta, mi è stato semplicemente detto che è stata seguita la "politica della compagnia aerea" e che purtroppo non era possibile evitare la tassa. E questo nonostante l'hotel e il volo siano stati prenotati insieme, non separatamente.

Inoltre, non mi è mai stato chiarito che il volo non fosse rimborsabile, anche se alla prenotazione era indicato come "flessibilmente modificabile fino a giugno" e noi abbiamo modificato entro 24 ore.In futuro, sicuramente non prenoterò più tramite Lastminute e racconterò anche ai miei colleghi e follower di questa esperienza.

My name was not in the airport data so i did not get on my fight. I cant contact personal assistence so i cant get my monny back.

The company offered to call and help me within 4 hours, failed the obligation and then said they didn't need to and I got fined
Takes no responsibility
No help given

habe am 01.12.2024 eine Reise nach Gran Canaria gebucht, am 08.12.24 musste ich stornieren aus persönlichen Gründen.
Bei der Buchung stand, bis 05.09.25 kostenlos stornierbar. Anzahlung 469€ , war noch normal,
Als ich storniert habe wurden mir noch 1026€ in Rechnung gestellt und das für 1 Woche, ich finde dies unerhört. Nie wieder, das sind 1500€ für nichts

Booked a stay at The Phoenician Resort in Broadbeach, QLD. On arrival the room was ordinary, kitchen was in desperate need of revival. On closer inspection of the rooms the cleanliness was awful. Questionable stains on bed sheets, snot on the shower wall, blood stains on sheets, pubic hair around the bathroom. It looked like a group of schoolies had stayed the previous night and the cleaning staff did a bare minimum job to clean the room. When notifying main reception they sent the cleaning supervisor to inspect and all they did was defend the indefensible and accuse us of making the mess! After this we decided to check out and stay elsewhere. Because we booked our stay with Lastminute the hotel would not give us a refund. We contacted Lastminute to help but all they did was offer a voucher for minimal dollars to use with them in future. Never using them again and would advise others to look elsewhere.

After booking a flight ticket and typing in the credit card information, a pop-up window comes, which has to be answered. If the wrong box is ticked, "Full-Flex" is suddenly added to you order. The button to reject the offer is almost impossible to find. Wonder if this is even legal and clearly an atempt to scam money out of people

They book the cheepeast Room, no window very small in a 4 Stars Hotel, in total I would save at least 350€ if I would book myself, Flight and Hotel, 5 Days.
Seat Reservation separete for two people.
If you need help, it is not possible to reach someone
Don't use this company!

I paid for extra luggage, but the airline tickets I got didn't include extra luggage. They also failed to pay for the hotel. After hours of fighting with them and telling them that I will do a chargeback, they suddenly managed to pay the hotel...