The reply re returning the pillow is simply not accurate. Check their returns page and see if it makes it clear the product has to be returned to Thailand “ We retund the price you paid, incl... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I only came across these poor reviews today whilst waiting for my pillow to arrive. Obviously I was very upset and worried. However, my parcel has just been delivered and I am delighted with it. Unlik... もっと見る
企業が回答しました
Be ware buyers This is not British company supplier of British pillows Latex pillows come vacuum packed from Thailand They take admin charge of £15 if you want to return and you pay cost pos... もっと見る
企業が回答しました
So, I was expecting the worst after reading the reviews on here, however, I was reassured by the customer service team that the pillow would be fine. It’s arrived and my daughter is very happy with... もっと見る
企業が回答しました
企業情報
当該企業による記述
Under new ownership since 1 August 2026. Latex Pillow Shop is now operated by a new ownership and management team. We understand that customers who purchased before 1 August 2026 reported concerns about communication, product descriptions, delivery, returns, and refunds, and we are reviewing those issues carefully. Our priority is to provide clear product information, transparent shipping and returns guidance, responsive customer support, and a better overall customer experience. We are based in Thailand and serve customers in the United Kingdom through latexpillowshop.co.uk. If you have questions about an existing or recent order, please contact our customer support team with your order details. We will review each enquiry individually and explain the available options. We welcome all genuine feedback, positive or negative, and are committed to responding openly and respectfully.
連絡先
2.3
期待以下
69件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 85％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
LatexPillowShop - Avoid!!!!!
Misleading information website promoting UK business, presence, product not fit for purpose and or as described!
Ordered 2 latex pillows expected quality as per website image however received 2 cheaply packaged lumps of latex (no covers) from Bankok!!! Hmmm……why would anyone order pillows shipped half way around world when available here in the UK!!! 🙈🥺
If feasible would minus all stars!!
Thank God order placed via PayPal and credit card payment - complaints raised and full refund requested!!
2022年2月12日
自発的なレビュー
Latexpillowshop からの回答
Hi Paulette, We’re sorry to read about your concerns regarding refunds and product descriptions and materials. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Very happy with these pillows
Very happy with these pillows. The soft to medium density latex is comfortable and supportive and they are well worth the price.
2022年2月12日
自発的なレビュー
Latexpillowshop からの回答
Hi Carl, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, pillow comfort and suitability and customer communication. The business has been under new ownership since 1 August 2026, and our current team appreciates your feedback as we continue improving our service.
Very happy with these pillows
Received my pillows 5 days after ordering. I can only sleep with foam latex and this one is almost as good as the more expensive ones. Very happy with this pillow and would recommend it to someone who has trouble sleeping at night.
2022年2月12日
自発的なレビュー
Latexpillowshop からの回答
Hi David, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials and pillow comfort and suitability. Since taking over on 1 August 2026, our new ownership team has been committed to clear communication and a positive customer experience.
AVOID AT ALL COSTS
Would rate zero if I could. ‘Company’ selling pillows masquerading as dunlopillo. A small shrunken piece of latex arrived, not pillow size. When I asked if I could return the piece of latex I was referred to their returns policy and advised there were instructions to get the piece of latex to pillow size. No instructions were present. No care label, no outside cover just a lump of latex. They charge £20 return cost for a £47 piece of latex. I have contacted trading standards as I believe this company to be clearly misleading customers. Also contacted relyon who sell the original dunlopillo to advise of potential copyright implications. I have not returned the latex due to the inconvenience, latex piece is now in dog kennel where it’s best suited.
2022年1月31日
自発的なレビュー
Latexpillowshop からの回答
Hi Paulina, We’re sorry to read about your concerns regarding return arrangements and charges, product descriptions and materials and product sizing. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Very Disappointed
Thought I was dealing with Uk supplier. It came from China. It was not a pillow with any cover on just a piece of latex.
I would definitely not recommend.
2021年11月21日
自発的なレビュー
Latexpillowshop からの回答
Hi Mrs, We’re sorry to hear about the difficulties you experienced with product descriptions and materials. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
Based in Thailand pretending to be British
Poor quality goods shipped from Thailand although pretends to be British company quoting an English address as company address. When I tried to return the item they want to charge £20 shipping cost. Total scam
2021年9月15日
自発的なレビュー
Latexpillowshop からの回答
Hi Tia, We’re sorry your experience involving return arrangements and charges, shipping and business-location transparency and delivery fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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