Lazada レビュー 

Rubbish. They used their own courier, LEX, to ship my order. Then it sat in their warehouse for a number of days, until they decided that my delivery address is incorrect and they cancelled my order and returned it to the merchant. My address is obviously not incorrect. In fact I have received a large number of parcels from various couriers (including LEX) at this exact address, including parcels from the company whose order they have now cancelled. I contacted their so-called customer support who did nothing but, like a parrot, repeat the information that was already on the app. They were not interested in investigating and when I asked why they would lie and say that I gave them the wrong address, they simply responded "It's a just a reason they give to cancel the order." At the end of it, they sent me an automated email: Issue resolved. What a complete joke. Won't be using Lazada anymore.

Placed an order with Lazada which was cancelled a week later. The money has not been refunded to my credit card as promised. Placed exactly the same order from Shopee and received it two days later.

They locked my account for unknown reasons. System says call CC and customer care say they can't unlock its up to the system. Order Muay Thai gloves from a friend's account. They came late and they were rubbish. Returning was not easy. Nearest drop off 282 miles away. So I chose pick up and tell you from 9am to 6pm...

I ordered a few items from Lazada recently, and overall it was a positive experience. The website is easy to navigate, with clear product descriptions and multiple payment options. Shipping was reasonably fast, and my package arrived in good condition. Customer service was responsive when I had a question about tracking. I appreciated the way the platform provided updates at each stage. Overall, it felt reliable and straightforward to use, and I would consider buying again.

Lazada used to be ok.
Now seems mostly Chinese cheap, terrible products.
Hard to understand to return or get money back,

My last 3 orders. A shirt from China, am a usual xl. But ordered a xxxl, Way way to small.

Ordered 3 expesso coffee cups. Got one, impossible to coomucate to get 2 more or refund,

Ordered make, model for electric razor blade,

At Lazada, only the sellers matter, because they ultimately bring in the money. Customer complaints about sellers aren't taken seriously at all, because ultimately, it's all about the money. I had a complaint about the warranty I claimed with a seller. The product was less than six months old, even though the seller offered a one-year warranty. But neither Lazada nor the seller have been in touch since, despite me filing a complaint with both the seller and Lazada. The review I initially left was actually positive, a 5-star rating. But unfortunately, I can't edit it anymore, so they don't care anymore.

I am really shocked by this company and the way it treats its customers. Customer service might as well be not existent as there isn’t much point as they never resolve anything and just repeat what you can read on the app anyway. What a meaningless job. Plus you are always the loser and they just placate you. Pointless.

Sent me damaged items, the seller would not allow to send back items and refund me. Lazada took the side of the seller scammer even with video proof. Never again will use Lazada. They have gone bad now.

Bought an expensive 40 000 thb roborock with 3 year warranty on Lazada and the lazada seller does not answer warranty claims. Lazada says to mail my expensive robot to the seller and they will refund me. Then I get an email saying possible refund. Then phone call and email saying refund and then when I ask for escrow, lazada emails again possible refund. Lazada can not be trusted with expensive purchases and any kind of warranty. Lazada just lies and cheats.

I am furious and extremely disappointed with Lazada and seller Kordel’s!
Seller sent me Bio-Oil Skincare 200ml manufactured in Feb 2023 – 2.5 years ago! They claims it lasts till 2028 (5 years!) SERIOUSLY?? yet no manufacturing or expiry date stated for buyers to decide.
Lazada and seller rejected my dispute, saying “not expired, still can use.”
I paid for fresh quality, not old stock!
This is NOT a clearance sale, and Lazada is protecting a dishonest seller who dumps old inventory on customers.
This whole incident wasted my time and destroyed my trust in Lazada after years of loyalty.
How can we trust Lazada if this is how you treat buyers?

Used to be reliable but seem to have lost control of delivery quality. Two non deliveries in the last month.
Most recent delivery company just plain lied. They phoned us to ask directions, then later phones to say the cannot deliver but will deliver next day instead. They phoned next day but hung up when my wife answered. She phoned back but they did not answer.

When we checked the Lazada website the delivery company said it was us who requested the change of date, and said that the next day we did not go to the pickup point.

Just plain lying without consequence. If you want reliability and honesty use a different site.

Sometimes good, sometimes bad depend what you looking for. Except very cheap items, I always pay at delivery because one time the courier take back my item (I not agree delivery) and mark as delivered. I must complaint many times and show evidence by video footage to have refund

I see that I'm joining the ranks of people who are very dissatisfied with their purchases on Lazada. I don't recommend using Lazada anymore. I used Lazada for about six years. I see they've lost their minds and don't care about good customer service like they used to. I ordered several items and didn't receive one, but the website's system shows that the item was delivered. The reception desk in my building records tracking numbers for deliveries, and the package wasn't delivered on the date Lazada provided. When I spoke with customer service and asked for confirmation of who received the package, the person working there ignored my request and told me to contact the seller myself. When I told her that I buy from Lazada and trust their quality, I expected her to investigate the issue. But I see there was no chance for a normal conversation. Even when I informed the customer service representative that if they didn't explain this to me, I would no longer be their customer after all these years. They don't care, they don't care. So I decided to use this site. I've lost trust in Lazada's service. They used to try to provide good customer service, but now they don't care anymore. Refunds are also a problem when they sometimes cancel orders for some reason. I spoke with customer service three times and asked them to immediately return the money to the bank I used to pay for the goods, not to their wallet, which I have no interest in using. They assured me they had fixed something in the system and this wouldn't happen again. But after a while, the same thing happened again; the money was still in their wallet after the order was canceled. How many times do we have to talk about the same thing and it doesn't work....... There are many other sites where you can buy goods, it's better to use other online stores, I already order from other places.

Two seperate deliveries showing as delivered. Neither were delivered to me. Lazada customer services weren't helpful at all. They showed me a picture taken by the delivery driver for one of the items. It was at a different condo to mine. I won't be using them again.

This is what you get from Lazada’s FLAGSHIP stores?! I bought this as a present for my daughter something I was planning to give her on Saturday to reward her for all her hard work and training. They sent me an already opened, damaged item. How can they do this to a child? The store is even called ‘Kids Lab Toy’. It’s terrible to treat kids like this.

นี่คือสิ่งที่ได้จากร้าน FLAGSHIP ของ Lazada งั้นหรือ?!
ผมซื้อสิ่งนี้เป็นของขวัญให้ลูกสาว ตั้งใจจะให้เธอในวันเสาร์นี้ เพื่อเป็นรางวัลสำหรับความพยายามและการฝึกซ้อมอย่างหนักของเธอ
แต่กลับได้รับสินค้าที่กล่องถูกเปิดแล้ว แถมยังชำรุดอีกด้วย
ทำแบบนี้กับเด็กได้ยังไง?
ร้านยังชื่อว่า ‘Kids Lab Toy’ ด้วยซ้ำ มันแย่มากที่ปฏิบัติกับเด็กแบบนี้

Buy only the amount you can loose because if any problem no thinking customer service help you he hork just like robot promise refund tomorrow... from 3 weeks. Very poor service

I bought a MacBook Air from a seller called "Apple Flagship Store" on Lazada Thailand, thinking it was official. It was listed as brand new, but when I received it, the battery was faulty and the laptop was already out of warranty.

I took it to an Apple Store, where they confirmed the battery was defective and quoted ฿5,590 for replacement. Clearly not a new device.

I contacted Lazada support and provided:

The Apple repair quote and diagnosis
Order confirmation
Photos and explanation

They still refused to accept the return, claiming the item had been "unsealed" and “could charge.” They ignored all evidence, including Apple's confirmation. I was sent copy-paste replies and told to go deal with Apple myself.
I filed a complaint with the Thai Consumer Protection Board. Very disappointing experience from a platform that claims to protect buyers.

⚠️ Be careful: even “flagship” stores on Lazada can use misleading names and sell questionable products. Support will not help you.

Paid for a micowave and received a packed of wipes, this company is a joke. DO NOT USE. Best just remove the app before you get scammed.

Lazada ist vom TOP online shop zur größten Abzockbude runter gekommen. Viele Verkäufer sind fake shops. Man bekommt zwar den betrag in der Wallet gut geschrieben, aber kann es nur wieder in Lazada ausgeben. Kommunikation mit dem Service sinnlos. Kommt nie was bei rum. Ich war ein echt großer Kunde. Mit ungelogen Millionenumsätzen von 2021 bis 2024 bin aber seit geraumer Zeit auf shopee umgestiegen. Da ist es genau andersrum. Vom eher schlecht als rechten online shop zur einer echten Qualitätsfirma geworden. Kundendienst wird ganz groß geschrieben. Wenn mal was zurückgesendet werden muss, hat man das Geld in dem Moment auf dem konto wenn der Liefersevicefahrer das paket an der Haustür abholt und einscannt. Wenn mal etwas billiger bei Lazada als bei shopee ist das garantiert ein fake shop und man bekommt nie die bestellte Ware. Nach Tagen schaut man nach was mit der Bestellung ist und dann steht da cancelled. Nicht warum, nicht wann einfach nur cancelled. Man wird weder informiert, noch kann man den shop schlecht bewerten. Lazada ist für mich gestorben. Ich hoffe doch sehr das mehr und mehr Kunden die Gesamtbewertung von 1.3 von 5 aller Kunden wahrnehmen und entsprechend handeln.

sell fake products and deliver air, and want them back and then don't refund the money, lawyer police involved