Leather Furniture Expo レビュー 

TOTAL SCAM! Placed and order on10/28/24. was told 3 months for delivery of my $8,000 sofa, called in February to get a follow up where it was, was told they had an issue with the leather and they were waiting for new leather. Called again in March, told still waiting, April, still waiting, May still waiting, now in June I have sent over 8 emails and voicemails, no one picks up the phone. They did give me a $750 credit for waiting but the money means nothing if you don't have the product and the fact you can't even get someone on the phone says it all.

If you don’t want to loose your money never use Leather Furniture Expo. It is is a spam furniture store. They don’t exist. They don’t have phisical address and never answer phone calls, messages and emails. They don’t belong to Better Business Bureau (BBB).
They stolen me $1.800.00. LFE never sending me my sofá and never gave ne my money back.
Please be smart

Please read the bottom of this if you are a victim about possible refund remedy!

I am a victim like others. Ordered a sectional in July 2024 and was told 24 weeks. Then was told Natuzxi had moved their factory and would have in another two months. Then it was another two months. After 10 months Sam said he wasn't sure when it would arrive but I could cancel the order for Full refund. Canceled, but still haven't received the refund. I may be out $2500. Heard they declared bankruptcy at their store but kept the online going as a separate buisness. Guess its bankrupt too. Still trying to sucker people out of their money.Shame on Sam!

06/10/2025
Contacted my credit card company and told them I never received my order.even though I placed the order in 07/2024. Because it had never been delivered and I had contacted them as recently as 05/19/2025 about the order they removed the charge from my card. They said as long as I had contacted Sam within the last three months they could remove it. May want to contact your credit card company and talk to their dispute department.

Good afternoon. I would caution you about ordering from this company. I ordered three sofas which you could imagine is a lot of money. I’ve not received an invoice. Only one call to get my security number again so they could charge my card. I haven’t heard from them since. My sofas were supposed to be available for immediate delivery and was told they would ship the following week. Since then, either their line has everyone go straight to voicemail or they blocked me. I have left several messages and email with no contact. I’m in the process of reporting them to whoever I can. if they have you in the waiting game, I’d advise you to report immediately because credit card companies will only open claims within the past 90 days, or at least mine will only cover me for 90 days. I’ll take the advice of the Customer that said report them to the trade commission. Thank you.

Absolute scam. It’s been months past the expected delivery date, multiple nonsense excuses - I see on here they’ve told other people the same “quality assurance issue” story - and no couch, no refund…and now they won’t pick up the phone, won’t return voicemails, and won’t answer emails. They strung us along for long enough it’s even become more complicated to do a chargeback via the credit card. DO NOT ORDER FROM THIS COMPANY!

Have ordered a sofa that was due in 4 weeks. It’s now been 6 weeks. Have heard nothing. Called.No one ever is available so finally left 3 messages and calls are not returned. Chat is never available. There is no way to contact them. I knew hey were not BBB but were not listed as fraudulent. I am about ready to report them for fraud

I ordered a couch around Black Friday 2024 with an estimated 16 week delivery period. After the waiting period passed and I received no communication from the company, I reached out and was told a factory shut down and my couch was now estimated to be delivered by Labor Day. We opted to cancel the order for a full refund, which was promised in 10-15 business days. It has been over a month and nothing. No reply to emails or voicemails.

Never delivered.

I was supposed to have delivery of my new leather sofa in April 2025. I ordered it almost a year ago. After I paid the balance 100%. In April I expected delivery in a couple weeks. It’s now May 11 and nothing has happened . They told me it was tied up at the port . Seems like they are stringing me along. Anyone else have these issues ?

We ordered a couch in July of 2024 with a delivery date just before Thanksgiving. We got daily updates of the "progress", but when Thanksgiving passed, then Christmas, we reached out and were told the couch hadn't even left Italy. We didn't end up getting delivery until APRIL of 2025, and, it was missing two of the center support legs. Now, an additional two and a half weeks later, after multiple contacts, we still don't have the leg!

I bought 3 Natuzzi sofas. At no fault of Leather Furniture Expo they took a little longer than expected to show up. On the positive side I was kept up to date on the order. The price was great. You can’t beat it. The delivery was perfect. And this is some heavy stuff. Unpacked and set in my living room seamlessly. I’m happy to have this we’ll built furniture and would order from them again.

Before I made my purchase from Leather Furniture Expo I was the person I relied on: The customer who had taken the time to offer feedback on their purchase. So today I am paying that back with the hope that what I have to say will prepare you for what’s in store: It’s been eight months since I made my purchase and today I received my Natuzzi Editions sofa. And it is wonderful.

If you find something that you like and you’re considering buying it from LFE, do it. But pack your patience. And pack lots of it. I was expecting to wait four months for my sofa; I waited eight. Along the way, Sam was there to update me when my weekly alerts became almost laughable.

I can’t say enough positive about the company, especially Dell. My leather furniture initially didn’t pass inspection, so it was delayed, because they had to make it all over again . ( I told the company I was actually impressed. I would rather wait and have it perfect and done right) I was nervous at first, but Dell literally supported me throughout every phone call. He had patience and so did the others I spoke with. they checked every detail during the remaking.
I just received my furniture yesterday. the delivery gentlemen ( which is subcontracted) were amazing. Also professional, polite, gentle unpacking, cleaning up& handling the furniture.
I ordered grade A leather Saint Croix ( color) sofa and loveseat. It is beautiful and comfortable. I ordered the standard seat and wow, it’s deeper than I expected….. perfect. The leather is soft but strong and classy.
Thank you all at Furniture Expo!!

My leather couch and loveseat is just gorgeous! It’s everything I hoped for and more. Definitely worth the wait! I was even given regular email updates!
The ordering process was simple and I had the opportunity to speak to one of the owners several times to have my questions answered. And I was able to speak directly to a live person that was knowledgeable, friendly and very helpful every time I called.
So happy my furniture was made in the USA too!
I have nothing but positive things to say about this company! Very grateful we chose to use them!

We love our sofa. It's gorgeous!

Love the sofa. Delivery was pain free. No complaints.

Followed status of the 12 week sofa for 20 weeks and then found out it had never been started. Now waiting for refund.
4/3 Update. Still waiting for refund supposedly processed on 3/27.
4/6 Update. Received refund

Everything went really well until the end, however it was taken care if in a timely manner . Was very happy with customer service and overall experience with order furniture on line.

Very satisfied with both pieces of furniture. Quality built and very comfortable would recommend Leather Furniture Expo for quality full leather furniture.

We love our leather couch and loveseat. They are absolutely beautiful, comfortable and worth the wait. The service team, communication and delivery team were exceptional. We have recommended your company to many friends and family members! Thank you !