Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
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Lily "I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me â she listened, was so polite, and successfull... ãã£ãšèŠã
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Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
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Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
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2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
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I called today to sort direct debit andâŠ
I called today to sort direct debit and name change. I spoke to Deborah. The call was pleasant and she was fab. Thank you
2026幎3æ25æ¥
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Leep Utilities ããã®åç
Good afternoon Mrs Smith
Thank you for your kind feedback! We're delighted to hear that Deborah was able to assist you with your direct debit and name change, and that you had such a pleasant experience. We'll be sure to pass on your lovely comments to her ð
Have a great evening
Kelly
Leep Utilities ããã®åç
Good afternoon Bella
Thank you for your feedback! We're so pleased to hear you received great customer service. We really appreciate you taking the time to share your experience ð
Have a great evening
Kelly
I had a call with customer service andâŠ
I had a call with customer service and they helped me solve the problem.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning
Thanks for sharing your experience! Weâre really pleased our customer service team could help get everything sorted for you.
Have a great day
Kelly
Lovely and very respectful I love them
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Raian
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Michelle. Being respectful and friendly is very important to us, and itâs wonderful to know you felt that. We truly appreciate your support!
Have a great evening
Kelly
Michelle was great and assisted me withâŠ
Michelle was great and assisted me with getting a refund back to me
2026幎3æ24æ¥
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Leep Utilities ããã®åç
Good afternoon Fuad
Thank you for your kind words! Weâre so pleased to hear that Michelle was able to assist you and make the refund process smooth. Weâll be sure to pass along your feedback to herâsheâll really appreciate it. If thereâs anything else we can help with, please donât hesitate to reach out!
Have a great evening
Kelly
I spoke to Michelle today
I spoke to Michelle today.
She was kind, helpful and listened.
A credit to your company.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Michelle was kind, helpful, and attentive during your call. Itâs wonderful to know she made such a positive impression â weâll be sure to pass your kind words on to her.
Enjoy your day
Jo
Spoke with Deborah today at Leep
Spoke with Deborah today at Leep - have been paying my water for 12 months on a new build apartment via Southern Water until being told yesterday I should have been paying Leep instead - not happy with SW however Deborah was fantastic, dealt with the issue, put my mind at rest and set the account up with a minimum of fuss and explained things in a simple and helpful way - in a time of generally rubbish customer service it was fantastic to get someone who proved decent customer service still exists :-)
2026幎3æ20æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you so much for your feedback. Weâre sorry to hear about the initial confusion, but weâre really pleased that Deborah was able to step in, resolve everything, and make the process straightforward and stress-free for you.
Itâs wonderful to hear that her clear explanations and supportive approach made a difference â especially in a situation like this. Weâll be sure to share your kind words with her, they will mean a lot.
Enjoy your day
Jo
Excellent Service given to me today byâŠ
Excellent Service given to me today by Jessica. Jessica was very efficient, knowledgeable and extremely professional. Answered all off my questions regarding my up and coming Bill. Would recommend Leep as your Water Supplier. I have been with them over the past several years. Wouldn't change.Extremely Happy.Thank you Jessica
2026幎3æ19æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you so much for your kind and detailed feedback. Weâre thrilled to hear that Jessica was efficient, knowledgeable, and professional in helping you with your upcoming bill.
Itâs fantastic to know youâve been a happy customer for several years and would recommend us â that truly means a great deal. Weâll make sure Jessica sees your lovely comments.
Enjoy your day
Jo
Customer Service Rep Deborah
I recently moved into a flat that uses Leep Utilities and signed up for a new account with Deborah today. She was very helpful in setting up the account for me and giving me an overview of the monthly costs, direct debit scheme and gaining information from the online account.
2026幎3æ18æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for taking the time to share your feedback. Weâre delighted to hear that Deborah was very helpful in setting up your new account and clearly explaining your monthly costs, Direct Debit, and how to use your online account. We truly appreciate your kind comments and will be sure to pass them on to her.
Enjoy your day
Jo
Amazing place Mark 110% one of bestâŠ
Amazing place Mark 110% one of best trainers around extremelly pleased would recomend 100%
2026幎3æ17æ¥
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Leep Utilities ããã®åç
Good morning Jose
Thank you so much for the amazing feedback! Weâre thrilled to hear youâre extremely pleased and that Mark made such a great impression. Your recommendation means a lot to us!
Have a great day
Kelly
The person who talk to me was nice andâŠ
The person who talk to me was nice and assisted me with respect and answered all the questions I had. Thank you so much.
2026幎3æ17æ¥
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Leep Utilities ããã®åç
Good morning Tharika
Thank you for your kind feedback! Weâre glad to hear that you had a positive experience with Noah and that all your questions were answered. We appreciate you taking the time to share this.
Have a great day
Kelly
Great communication and explanation
Spoke to Will who sorted me out quickly
2026幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for sharing your experience. Weâre delighted to hear that Will was able to help you promptly and get everything sorted quickly. Your feedback is greatly appreciated.
Enjoy your day
Jo
Called today and spoke to Mike who wasâŠ
Called today and spoke to Mike who was super helpful and friendly, sorted my bill out and issued my refund with no hassle
2026幎3æ16æ¥
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Leep Utilities ããã®åç
Good afternoon Sophie
Thank you for your kind review! We're really pleased to hear that Mike was able to help resolve your bill and arrange your refund quickly and smoothly. We'll be sure to pass on your lovely feedback to him. If you need anything else in the future, please donât hesitate to get in touch!
Have a great evening
Kelly
Fabulous service
A lovely, helpful lady, sorted my refund & direct debit out very quickly.
2026幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Theresa
Thank you for your lovely feedback! We're so pleased to hear that Michelle was able to help you quickly sort out your refund and direct debit. We'll be sure to pass on your kind words. If you need any further assistance, we're always here to help!
Have a great evening
Kelly
Spoke to Sem
Spoke to Sem, wonderful customer service as a new customer.
2026幎3æ13æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Sem provided wonderful customer service and helped make your experience as a new customer a positive one. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Don't use electric throw from LEAP
I was given a heated throw. It burnt me and I can hardly move my legs and back and now I've got rheumatic pain all over! I was super fit before using it and had just done a sports class! Also I was told the heated throw would be good for my pet which I googled and it is dangerous for them! I was told that my storage heaters are good. They cost £20 per night and my relatives boss threw them out of a property in 1970s! I have not been given a washer like what is advertised on Leap website either!
2026幎3æ8æ¥
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Leep Utilities ããã®åç
Good morning Clare,
Iâm sorry to hear about your experience. I just wanted to check whether you may have the correct company, as we are Leep Utilities and we do not supply heated blankets or heated throws.
Kind regards
Kelly
Michelle was very helpful andâŠ
Michelle was very helpful and accommodating. She explained things in a way that were straight forward and not overwhelming
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Angellinas
Thank you for your kind feedback! We're so glad to hear that Michelle was helpful and accommodating, and that she explained everything in a clear and straightforward way without making it overwhelming. We'll be sure to pass along your compliments to her. Your feedback means a lot to us! ð
Have a great evening
Kelly
I had a worrying issue with my bill
I had a worrying issue with my bill. Mike was able to re-assure me and helped to deal with the issue immediately.
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Robert
Thank you for your feedback. We're glad Mike was able to reassure you and help resolve the issue with your bill right away. It's great to hear he was able to address your concern promptly and provide the support you needed.
Have a great evening
Kelly
Easy to connect with customer service
Easy to connect with customer service. Very helpful in nailing down closure of account and payment settlement.
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Mr Rasalawala
Thank you for your kind feedback! We're glad to hear that your call with Gemma was helpful in assisting you with closing your account and settling the payment. We appreciate you taking the time to share your experience and wish you all the best going forward. ð
Have a great day
Kelly
Great experience speaking with Mike!
Great experience speaking with Mike!
2026幎3æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for sharing your experience. Weâre so pleased to hear that you had a great interaction with Mike. Your feedback is greatly appreciated, and weâll be sure to pass your kind words on to him.
Enjoy your day
Jo
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