Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
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Lily "I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me â she listened, was so polite, and successfull... ãã£ãšèŠã
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Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
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Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
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2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
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Telephone contact
Amazing service on the telephone today. Hannah was extremely helpful and went above and beyond !
2026幎4æ15æ¥
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Leep Utilities ããã®åç
Good morning Vanessa
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience on the phone. Hannah will be especially pleased to know that her helpfulness and dedication made a difference. Weâll be sure to pass along your feedbackâshe truly does go above and beyond! If thereâs ever anything else we can assist you with, please donât hesitate to get in touch.
Have a great day
Kelly
I received a great service from MikeâŠ
I received a great service from Mike when getting my account all set up. Mike was polite, knowledgeable and very friendly.
2026幎4æ15æ¥
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Leep Utilities ããã®åç
Good morning Lewis
Thank you for your lovely feedback! We're so pleased to hear that Mike provided such a great experience while setting up your account. His polite, knowledgeable, and friendly approach really makes a difference, and weâll be sure to pass on your kind words. If you need any further assistance, weâre always here to help!
Have a great day
Kelly
Leep Utilities ããã®åç
Good afternoon Assal
Thank you! We really appreciate your kind wordsâglad that Will was so helpful and efficent ð
Have a great evening
Kelly
Michelle was very helpful and caredâŠ
Michelle was very helpful and cared about looking after my circumstances, great service
2026幎4æ13æ¥
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Leep Utilities ããã®åç
Good afternoon Martha
Thank you so much for your kind words! Weâre delighted to hear that Michelle took such great care in understanding your circumstances and providing excellent service. Weâll be sure to pass along your feedback to her ð
Have a great evening
Kelly
It was a nice experience
It was a nice experience. The wait was not too long on the phone. Mike attended to my queries. He was patient and helpful.
2026幎4æ10æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that you had a positive experience, with a short wait time and helpful support from Mike. Itâs great to know he was patient and able to assist with your queries. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Just received our first bill
Just received our first bill , slight problem setting up account , made a call answered quickly and dealt with issue in a matter of minutes, great service thank you
2026幎4æ10æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre pleased to hear that your call was answered quickly and that your account issue was resolved in just a few minutes. Itâs great to know you received such efficient service, and we truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mike was helpful and helpful
Mike was helpful and helpful. He handled my queries well and professionally
2026幎4æ9æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for sharing your experience. Weâre so pleased to hear that Mike provided helpful and professional support while assisting with your queries. Weâll be sure to pass your kind words on to him.
Enjoy your day
Jo
Michelle Was very helpful setting upâŠ
Michelle Was very helpful setting up our account and explained everything in a detailed manner
2026幎4æ8æ¥
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Leep Utilities ããã®åç
Good morning Ali
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful in setting up your account and took the time to explain everything clearly. We'll be sure to pass along your compliments.
Have a great day
Kelly
Leep Utilities ããã®åç
Good morning Ian
Thank you so much for your kind words! Weâre delighted to hear you had a great experienceâGemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
2026幎4æ7æ¥
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Leep Utilities ããã®åç
Good morning OgbaWeâre really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What youâve described isnât the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
Weâd genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
After about a ten minute wait
After about a ten minute wait, the lady I spoke to was very helpful, undated our account and arranged for the refund due to a credit on the account. Very pleasant phone call.
2026幎4æ7æ¥
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Leep Utilities ããã®åç
Good afternoon Sheila and John
Thank you for your kind feedback! We're really pleased to hear that, although there was a short wait, Hannah was able to assist you efficiently and resolve the issue with your account and refund. It's great to know the call was a pleasant experience overall. We appreciate you taking the time to share this!
Have a great day
Kelly
Leep Utilities ããã®åç
Good morning James
Thank you for your kind feedback! I'm glad you found the advice helpful and useful from Noah. I really appreciate you taking the time to share your experience.
Have a great day
Kelly
Helpful home move
Called up and spoke to Will about moving home. He handled everything quickly and smoothly, exactly what I needed with the stress of moving house.
2026幎3æ31æ¥
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Leep Utilities ããã®åç
Good afternoon Josh
Thank you for your kind feedback! We're so glad to hear that Will was able to make your move smoother and less stressful. Moving home can be a challenging time, so itâs great to know he handled everything quickly and efficiently for you. Weâll be sure to pass along your commentsâheâll really appreciate it. Wishing you all the best in your new home!
Have a great evening
Kelly
Deborah made my tenancy process a noneâŠ
Deborah made my tenancy process a none stressful easy experience she was super fast and super informative, Leep is very fortunate to have employees like her leading the way into their customer service!
2026幎3æ31æ¥
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Leep Utilities ããã®åç
Good afternoon Sonny
Thank you so much for your kind words! We're thrilled to hear that Deborah made your tenancy process smooth and stress-free. She truly goes above and beyond to provide fast, informative, and supportive service, and your feedback means a lot to us. Weâre proud to have her as part of the team. Wishing you all the best in your new home!
Have a great day
Kelly
So helpful
So helpful, i think i spoke to michelle and she was so lovely and spoke through everything to help me with my account, great experience
2026幎3æ30æ¥
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Leep Utilities ããã®åç
Good evening Courtney
Thank you so much for your kind review! We're really glad to hear you had such a positive experience. Michelle will be delighted to know her support made a difference. If you ever need anything else, we're always here to help
Have a great week
Kelly
Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
2026幎3æ26æ¥
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Leep Utilities ããã®åç
Good morning Claire
Thanks so much for your lovely review! ð We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
2026幎3æ26æ¥
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Leep Utilities ããã®åç
Good morning Yura
Thank you for your feedback! Weâre pleased to hear your account setup was fast and easy with Mike. If you need anything else, weâre always here to help.
Have a great day
Kelly
Iâm really happy with the service fromâŠ
Iâm really happy with the service from Leep Water. Everything has been smooth and reliable, and itâs clear they genuinely care about their customers. What stood out the most to me is the attitude of their staff â always friendly, patient, and willing to help with any questions. It makes such a difference when you feel valued as a customer.
Overall, a great experience and Iâd definitely recommend them to others!
2026幎3æ26æ¥
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Leep Utilities ããã®åç
Good morning Hajerhmed
Thank you so much for your lovely review! ð Weâre delighted to hear everything has been running smoothly and that Deb's friendly and supportive approach stood out to you. Making our customers feel valued is exactly what we strive for, so your feedback means a lot. Thanks again for your recommendation!
Have a great day
Kelly
Michelle was very helpful and sortedâŠ
Michelle was very helpful and sorted out for me what i needed. No issues at all with customer service.
2026幎3æ25æ¥
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Leep Utilities ããã®åç
Good morning Jo
Thank you for your kind feedback! We're really pleased to hear that Michelle was able to help you and get everything sorted smoothly. It's great to know you had a positive experience with our customer service. Weâll be sure to pass on your comments to her. If you need anything else, donât hesitate to get in touch!
Have a great day
Kelly
Its really helpful and informative andâŠ
Its really helpful and informative and my request was entertained at once on call. Thanks to the team specially Noah for his on phone support.
2026幎3æ25æ¥
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Leep Utilities ããã®åç
Good morning Sanaullah
hank you for your wonderful feedback! We're delighted to hear that you found the support helpful and informative, and that your request was handled promptly during your call. A special thank you for recognising Noahâs on-phone support â weâll be sure to share your kind words with him and the team. If thereâs anything else we can assist you with, please donât hesitate to reach out!
Have a great day
Kelly
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