Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
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Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
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Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
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Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
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2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
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Despite the administration mix up
Despite the administration mix up. Jade was very helpful in dealing with my query.
2026幎9æ2æ¥
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Leep Utilities ããã®åç
Hello Rebecca,
We are sorry to read there has been a mix up. If there is anything outstanding, please do not hesitate to email the details over and we'll get right back to you. Please email headofcustomerservices@leeputilities.co.uk. We always want to learn from mistakes so we get it right next time.
We are pleased that Jade did a good job to support you. We'll make sure she sees your feedback for her. And we really appreciate you taking the time to share your feedback.
Enjoy your day Rebecca
Joanne.
Mike
Mike , the agent on the phone was really helpfull and we solve my problem in under 5 mins . Very good costumer service.
2026幎9æ1æ¥
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Leep Utilities ããã®åç
Hello Mike. This is great news. We love that Mike was able to resolve your query so quickly in your call. We know he'll be so pleased to see your feedback. Thank you for taking the time to share your 5 star review - we really do appreciate.
Have a great day.
Joanne.
Refreshing experience
Refreshing experience. Gemma was very polite and professional. She was very understanding and sorted my issue out very quickly. Thank you
2026幎8æ27æ¥
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Leep Utilities ããã®åç
Hello Samuel. We are so pleased to read your review this morning. Thank you so much for taking the time to share your experience. And we delighted Gemma got it spot on for you.
Have a great day and enjoy the bank holiday weekend.
Joanne.
Was happy to speak to Mike as he wasâŠ
Was happy to speak to Mike as he was very helpful today thank you again
2026幎8æ26æ¥
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Leep Utilities ããã®åç
Good morning John. We are happy that Mike has delivered a 5 star experience for you and we really appreciate you taking the time to share your comments. We know he'll be pleased when we share them with him. Have a great day.
Joanne.
Simple and quick
Called regarding a refund for a closed account being in credit, all sorted in ~5 minutes by an efficient/friendly employee called Jade
2026幎8æ26æ¥
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Leep Utilities ããã®åç
Hello Jenson. Thank you so much for taking the time to share your experience. We are delighted Jade did such a good job for you and we'll make sure she sees your comments. Wishing you all the best in your new home.
Joanne.
Not returning money & Ignoring emails
I moved home 2 months ago and updated Leep as soon as I moved out, confirming no longer to pay bills. Had around £300 in credit.
Leep have ignored my emails and continue to charge me. The property has been vacated for 8+months and completely out of my ownership for 2. I've tried multiple times to reach out and still no responses.
Very disappointed and owed money!!! Still not resolved.
2026幎6æ29æ¥
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Leep Utilities ããã®åç
Hello Jordan.
Thank you for taking the time to share your comments with us. I am sorry to read about your experience and we are working to put this right. I can see that your account has been closed down and we are waiting for some information to process your refund for you.
One of the team will be in contact today to get this resolved with you. Thank you again for bringing this to our attention, and we appreciate your patience.
Kind regards
Joanne.
Great On Call Customer Service
I have called on 24th Aug morning, Muhammed helped me to setup my account and it was easy to communicate with him. He not only helped me to activate my account but also helped me to setup direct debit. Process was smooth without hassles.. thanks..
2026幎8æ24æ¥
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Leep Utilities ããã®åç
Hello Harsha. Welcome to Leep :-) We are delighted to hear you are all set up and really appreciate the comments for our Muhammed. We'll make sure he sees your comments. All the best in your new home. Have a great day. Joanne.
Noah provided great customer serviceâŠ
Noah provided great customer service and helped me really quickly, explaining things really well!
2026幎8æ24æ¥
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Leep Utilities ããã®åç
Hello. Thank you so much for your 5 star review. We are so pleased to read how well Noah supported you. We will make sure he sees your brilliant feedback. Have a great day and thanks again. Joanne.
Leep Utilities ããã®åç
Good afternoon
Thank you for your kind review! Weâre so pleased to hear you received great service. ð We really appreciate your support.
Have a great evening!
Kelly
Gemma Is friendly and very helpfull
Gemma Is friendly and very helpfull, much appreciated.
2026幎8æ21æ¥
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Leep Utilities ããã®åç
Good afternoon Mohammad
Thank you so much for your lovely review! Weâre delighted to hear that Gemma was so friendly and helpful. Weâll be sure to pass on your kind words to her. ð
Have a great evening
Kelly
Good Customer Service
Jemma who I spoke to today was helpful kind and professional
2026幎8æ19æ¥
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Leep Utilities ããã®åç
Good morning George
Thank you for your lovely review! Weâre so pleased to hear that Jemma was helpful, kind, and professional. Weâll be sure to pass your kind words on to her. ð
Have a great day!
Kelly
I called Leep and spoke to Will todayâŠ
I called Leep and spoke to Will today because I needed to set up an online account.
I wasn't sure why I needed to call and Will told me it was because I didn't have an email address linked to my account, which is why I was unable to set my account up online myself.
Will was helpful, friendly, efficient and was easy to understand because he spoke clearly. It ended up being a quick and easy phone call and I was pleasantly surprised.
Will also emailed me a leaflet which will help me locate my water meter.
Thank-you Will.
2026幎8æ18æ¥
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Leep Utilities ããã®åç
Good morning
Thank you so much for taking the time to share your lovely feedback. Weâre delighted to hear that Will was able to make the process quick, easy and straightforward for you. Itâs great to know that he was friendly, helpful and clear in explaining why you needed to contact us, and that the information he provided about locating your water meter will be useful.
Weâll be sure to pass your kind comments on to Will. Thank you again for choosing Leep and for sharing your experience!
Have a great day!
Kelly
Mike was extremely helpful on the phoneâŠ
Mike was extremely helpful on the phone today with my questions ! I really like leep as a provider and think they are much better than Thames water who were my previous supplier. I would like them to get an app but it does not change my 5 âïž review
2026幎8æ17æ¥
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Leep Utilities ããã®åç
Good morning
Thank you so much for your fantastic 5-star review! ð Weâre delighted to hear that Mike was able to help with your questions and that youâve had such a positive experience with Leep. We really appreciate your feedback about an app too â weâll be sure to pass that on to the team! ð
Have a great day!
Kelly
Great Service on Multiple Occasions.
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
2026幎8æ17æ¥
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Leep Utilities ããã®åç
Good evening Sean
Thank you so much for your fantastic review! Weâre delighted to hear that Gemma and Mike were able to make the switch to Leep Utilities smooth and straightforward, and that they took the time to explain everything clearly. Weâll be sure to pass on your kind words to them. ð
Have a great week!
Kelly
Really patient, professional operator
Really patient, professional operator who helped me set up by water account after recently moving into the area.
2026幎8æ17æ¥
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Leep Utilities ããã®åç
Good evening Janice
Thank you for your lovely review! Weâre so pleased to hear that our team was patient and professional, and that we could help get your water account set up smoothly after your move. We really appreciate your kind feedback and wish you all the best in your new home!
Have a great week!
Kelly
Very pleasant person I spoke too ,doneâŠ
Very pleasant person I spoke too ,done what I asked no hassle
2026幎8æ14æ¥
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Leep Utilities ããã®åç
Good afternoon Paul
Thank you so much for your lovely review! It is a pleasure to hear that Mike was able to help you, Iâm really glad everything was sorted for you without any hassle. ð
Have a great weekend!
Kelly
Great help with setting up the accountâŠ
Great help with setting up the account and direct debit with Mike. Swift and quick
2026幎8æ11æ¥
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Leep Utilities ããã®åç
Good afternoon Marian
Thank you for your lovely review! Weâre delighted to hear that Mike was able to make setting up your account and Direct Debit swift and straightforward. We really appreciate your feedback!
Have a great evening!
Kelly
Great Service from Gemma
How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query and dealt with it quickly and efficiently. Leep clearly invest in recruiting people who can do the job unlike my experience of Anglian Water on another property. Well done Gemma & leep. Thank you
2026幎8æ3æ¥
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Leep Utilities ããã®åç
Good morning Mrs C
Thank you so much for taking the time to leave such a wonderful review. Weâre delighted to hear that Gemma was able to help you quickly and efficiently, and that you had such a positive experience speaking with her.
Weâll be sure to pass your kind words on to Gemma â we know sheâll be thrilled to hear them. We really appreciate your feedback and are proud to have her as part of the team.
Have a great day!
Kelly
Member of staff Gemma was superâŠ
Member of staff Gemma was super helpful. Answered all my questions.
2026幎8æ6æ¥
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Leep Utilities ããã®åç
Good morning
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Gemma was so helpful and was able to answer all of your questions. We'll be sure to pass on your kind words to her. We really appreciate your feedback and look forward to welcoming you again.
Have a great day!
Kelly
Hannah provided excellent customerâŠ
Hannah provided excellent customer service sorting out my queries quickly and efficiently, very pleasant to talk to also
2026幎8æ5æ¥
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Leep Utilities ããã®åç
Good morning
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that Hannah was able to resolve your queries quickly and efficiently, while providing such friendly and pleasant service. We'll be sure to pass your kind words on to herâshe'll really appreciate the recognition.
Thank you again for your feedback, and we look forward to assisting you whenever you need us.
Have a great day!
Kelly
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