Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
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Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
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Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
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Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
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2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
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I am newly back in the country andâŠ
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely young man who explained everything and helped set up my account. He was clear, concise and charming, a very good customer facing asset.
2026幎8æ5æ¥
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Leep Utilities ããã®åç
Good morning Lynn
Thank you for taking the time to leave such a lovely review. Welcome back, and we hope you're settling into your new home.
We're delighted to hear that Will was able to explain everything clearly and help you get your account set up. Providing friendly, straightforward support is exactly what we aim for, and it's wonderful to know he made such a positive impression.
We'll be sure to pass your kind words on to him. Thank you again for your feedback, and if you need any further assistance, we're always here to help.
Have a great day!
Kelly
Great experience from start to finish-âŠ
Great experience from start to finish- Muhammad was excellent and dealt with my enquiry really well.
Customer experience was excellent!!
Ali
2026幎8æ5æ¥
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Leep Utilities ããã®åç
Good morning Alistair
Thank you for your wonderful feedback! We're delighted to hear you had a great experience from start to finish.
It's fantastic to know that Muhammed dealt with your enquiry so well and provided excellent service. We'll be sure to share your kind words with himâthey'll mean a lot.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Have a great day!
Kelly
The call was answered promptly andâŠ
The call was answered promptly and dealt with in a pleasant manner.
The end result was satisfactory.
Shirl
2026幎8æ3æ¥
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Leep Utilities ããã®åç
Good morning Mrs Northcott
Thank you for taking the time to leave your feedback. We're pleased to hear that your call was answered promptly, that you found Muhammed pleasant, and that we were able to achieve a satisfactory outcome. We appreciate your support and look forward to assisting you again if you need us.
Have a great day!
Kelly
Great response from customer services
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my new tenant with skill and patience, and helping me to make the outstanding payment. How refreshing to speak to someone so kind.
2026幎8æ3æ¥
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Leep Utilities ããã®åç
Good afternoon Heather
Thank you so much for taking the time to share your experience. We're delighted to hear that Hannah was able to help you with your account, the transfer to your new tenant, and your outstanding payment.
Your kind words about her warmth, patience, and clear communication mean a great deal, and we'll be sure to pass your feedback on to her. It's wonderful to know she made the process straightforward and left such a positive impression.
Thank you again for your lovely review, and we wish you all the best in your new home.
Have a great evening!
Kelly
Excellent customer service thank you
Excellent customer service thank you
2026幎7æ1æ¥
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Leep Utilities ããã®åç
Good afternoon Natalie
Thank you for your kind review! We're delighted to hear you received excellent customer service. We really appreciate your feedback and look forward to helping you again whenever you need us.
Have a great evening!
Kelly
Leep Utilities ããã®åç
Good afternoon Ashleigh
Thank you for your lovely review! We're delighted to hear you received great service from Gemma and really appreciate your recommendation. Your feedback means a lot to us, and weâre grateful for your support.
Have a great evening!
Kelly
Leep Utilities ããã®åç
Good afternoon Bee
Thank you for your kind review! We're delighted to hear that you received great customer service. We really appreciate your feedback and thank you for taking the time to share your experience.
Have a great evening!
Kelly
Amending my review
I have recently reviewed Leep and was impressed by their swift customer service and âresolvingâ an issue I had.
I am now amending my review. For context I live in a 1 bedroom flat.
I have lived there since November and they estimate that I have used nearly £500 in water since then.
I regret to inform them that I do not have an Olympic swimming pool in my front room and I do not shower for 17 hours at a time. My water consumption has to be limited to a degree as it all runs through a water softener system, that only stores so much water at a time.
Not long after my first issue had been âresolvedâ, I received an email that my direct debit would have to be tripledâŠ
I emailed them with meter readings to try and work out why this figure was so high, and from my calculations, Iâm using around £30 a month on water.
They have since tried to bill me £280 today, as well as £174 in February, which I paid.
I phoned today to enquire on where they are getting these numbers from and it turns out that they âestimatedâ my meter reading when I first moved in and cannot change it unless I give them the meter reading from NovemberâŠ
When I moved in, I was told that meter readings were submitted and taken care of, I live in a block of flats and the water meters are actually located in a service tunnel that I was unaware of, so I did not take my own meter reading until January when I was told about the location of this meter.
Now, unfortunately because I cannot travel back in time to November, I apparently have to trust their estimation and just pay it.
2026幎7æ29æ¥
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Leep Utilities ããã®åç
Good afternoon
Thank you for taking the time to share your feedback. Weâre sorry to hear that your experience has become frustrating after your initial positive interaction with us.
We understand how concerning it must be to receive bills that donât appear to reflect your actual water usage, and we appreciate you providing meter readings and additional information to help us investigate. We aim to ensure that accounts are billed accurately, and weâre sorry that this situation has caused you uncertainty.
Weâd like the opportunity to look into this further and review the details of your account, including the estimated meter reading and the information provided. If you havenât already done so, please contact our customer service team with your account details so we can investigate and work towards a resolution.
Thank you again for bringing this to our attention, and we appreciate your patience while we look into the matter.
Kind regards
Kelly
I contacted customer services regardingâŠ
I contacted customer services regarding an issue with the incorrect registration of my meter. Muhammad handled my call professionally and courteously, listened to my concerns, and registered my issue. I am now waiting for the matter to be resolved.
2026幎7æ27æ¥
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Leep Utilities ããã®åç
Good afternoon Borys
Thank you for taking the time to leave us a review. We're pleased to hear that Muhammad handled your call professionally and courteously, listened to your concerns, and was able to register your issue.
We appreciate your patience while this matter is being resolved, and we hope to have everything sorted for you as quickly as possible. We'll be sure to pass your kind feedback on to Muhammad. Thank you again for your review.
Have a great evening!
Kelly
First contact with Leep and professionally handled by Jade
This was my first contact with Leep and I was pleasantly surprised by the way Jade professionally handled my questions. Registering was a very straightforward process and questions were handled in a clear, polite and easy to understand way.
2026幎7æ28æ¥
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Leep Utilities ããã®åç
Good afternoon Paul
Thank you for your wonderful review! We're delighted to hear that your first experience with us was such a positive one. It's great to know that Jade handled your questions professionally and made the registration process straightforward, with clear, polite, and easy-to-understand support.
We'll be sure to pass your kind feedback on to Jade. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Have a great evening!
Kelly
Muhammad was very helpful
Muhammad was very helpful, patient, and professional throughout the process. They clearly explained everything, addressed my concerns, and resolved my water bill issue efficiently. I really appreciated their friendly attitude and excellent customer service. Thank you for your support!
2026幎7æ28æ¥
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Leep Utilities ããã®åç
Good afternoon Hari
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Muhammad was helpful, patient, and professional throughout the process. It's great to know he took the time to explain everything clearly, address your concerns, and resolve your water bill issue efficiently.
We'll be sure to share your kind feedback with Muhammad. Thank you again for your supportâwe really appreciate it!
Have a great evening!
Kelly
Muhammad was really helpful andâŠ
Muhammad was really helpful and efficient which allowed the process to be very smooth for me. Appreciate it a lot!
2026幎7æ27æ¥
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Leep Utilities ããã®åç
Good afternoon Marvin
Thank you for your wonderful review! We're so pleased to hear that Muhammad was helpful and efficient, making the process smooth and straightforward for you. We'll be sure to pass your kind words on to him.
Have a great evening!
Kelly
I would like to give a 5-star review toâŠ
I would like to give a 5-star review to Gemma. After having a very disappointing experience with one of her colleagues previously, Gemma completely turned things around.
She was kind, polite, patient, and incredibly efficient. She resolve my issues successfully and she made the whole process stress-free.
Excellent customer service like Gemmaâs is becoming increasingly rare, and she is a real credit to your team. Her hard work, professionalism, and dedication deserve to be recognised. I truly hope she receives a bonus or some form of recognition for the outstanding service she provides.
Thank you, Gemma, for restoring my confidence and delivering such an exceptional customer experience.
2026幎7æ27æ¥
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Leep Utilities ããã®åç
Good afternoon Diane
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Gemma was able to turn your experience around and provide the kind, patient, and efficient service you deserved.
It's wonderful to know that she resolved your issues and made the process as stress-free as possible. Your comments about her professionalism, dedication, and the positive impact she had on your experience mean a great deal. We'll make sure your feedback is shared with Gemma and her manager, as recognition like this is always appreciated.
Thank you again for your kind words and for giving us the opportunity to restore your confidence. We truly value your feedback
Have a great evening!
Kelly
The staff Gemma was polite and was ableâŠ
The staff Gemma was polite and was able to manage the enquiries act accordingly.
2026幎7æ24æ¥
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Leep Utilities ããã®åç
Good afternoon Sharon
Thank you for taking the time to leave us a review. We're so pleased to hear that Gemma was polite and able to handle your enquiry efficiently. We'll be sure to pass your kind feedback on to her. We really appreciate your support.
Have a great evening!
Kelly
Excellent customer service
Excellent customer service, easy online account to use
Thank you
2026幎7æ24æ¥
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Leep Utilities ããã®åç
Good afternoon Kerry
Thank you for your lovely review! We're so pleased to hear you found our customer service excellent with Gemma and that our online account was easy to use. We really appreciate your feedback and are glad we could make managing your account straightforward.
Have a great evening!
Kelly
Leep Utilities ããã®åç
Good afternoon Sue
Thank you for your kind words! We're delighted to hear you had a great experience with our Deb. We appreciate your feedback and look forward to serving you again!
Have a great evening !
Kelly
Leep Utilities ããã®åç
Good morning Lizzy
Thank you for your kind words! We're so pleased to hear you received good customer service. We appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
Great understanding people
Great understanding people. Special thanks to Mohammed for explaining all the final steps before my move out and putting a payment plan into motion.
2026幎7æ22æ¥
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Leep Utilities ããã®åç
Good morning Mayyada
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience. We'll be sure to pass on your special thanks to Muhammed for clearly explaining the final steps before your move-out and helping to arrange a payment plan. We wish you all the best in your new home!
Have a great day!
Kelly
I have got a big estimated Bills andâŠ
I have got a big estimated Bills and the manager Joanna is amazing, she kindly sorted out with good understanding of my difficulties.
2026幎7æ20æ¥
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Leep Utilities ããã®åç
Good morning Rose
Thank you for taking the time to share your feedback. We're sorry to hear about the concern with your estimated bill, but we're delighted that Joanna was able to help. She always strives to support our customers with kindness, understanding, and professionalism, and we're pleased she was able to resolve the issue for you. We'll be sure to pass your kind words on to Joanna. Thank you for choosing us.
Have a great day!
Kelly
Deborah was polite and helpful
Quick pick up time. Deborah took my call this morning and was very helpful, polite and efficient. I am pleasantly surprised with my experience calling Leep utilities. Deborah thoroughly explained the process of closing my account as I am moving out.
Great customer service!
2026幎7æ21æ¥
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Leep Utilities ããã®åç
Good morning Georgia
Thank you for your wonderful feedback! We're delighted to hear that Deborah provided such a helpful, polite, and efficient service. It's great to know she made the process of closing your account clear and straightforward during your move. We'll be sure to share your kind words with Deborahâthey'll mean a lot to her. We appreciate you taking the time to leave a review and wish you all the best in your new home.
Have a great day!
Kelly
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