Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Lily "I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me â she listened, was so polite, and successfull... ãã£ãšèŠã
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
é£çµ¡å
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
åªè¯
1833件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž24æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Great
I have been with this company for a year, their staff are always friendly and knowledgeable. Always answer quickly too. Spoke to Michelle today and she was wonderful and friendly!
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that youâve had such a positive experience with us over the past year. Itâs wonderful to know that our team has consistently been friendly, knowledgeable, and responsive, and that Michelle provided such friendly and helpful service during your call today. We truly appreciate your continued support and kind words.
Enjoy your day
Jo
Deborah from Customer Service is superâŠ
Deborah from Customer Service is super helpful. Fast and accurate. Thank you so much.
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Deborah provided such helpful, fast, and accurate support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to her.
Enjoy your day
Jo
Great customer service
I don't often write a customer service review but I was so pleasantly surprised by the level of service I received when talking to Michelle at Leep, that I felt obliged to do so.
Michelle was very helpful and patient and helped me with every aspect of my call, I couldn't fault her level of service.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for taking the time to share your feedback. Weâre especially grateful that you chose to leave a review, and weâre delighted to hear that Michelleâs service made such a positive impression.
Itâs wonderful to know that she was helpful, patient, and able to assist you with every aspect of your enquiry. Providing this level of support is exactly what we strive for, and we truly appreciate your kind words. Weâll be sure to pass your feedback on to Michelle.
Enjoy your day
Jo
Gemma was so patient and helpful
Gemma was so patient and helpful - she took the time to explain the billing system and how the new charges have affected me. Perfect customer service
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Gemma provided such patient and helpful support. Itâs wonderful to know that she took the time to explain the billing system and how the new charges would affect you, ensuring everything was clear and easy to understand. We truly appreciate your kind words and will be sure to pass them on to her.
Enjoy your day
Jo
Good, friendly service
Got straight through. Really helpful and understanding, sorted out my request straight away. Thanks!
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that you got through quickly and that our team was helpful and understanding in resolving your request straight away. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Very sensible helpful operator solvedâŠ
Very sensible helpful operator solved my issue very quickly.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that our advisor was helpful and able to resolve your issue quickly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Good experience
I would like to share my very positive experience regarding Joanna from the Complaint Management Team.
She was extremely kind, friendly, and very helpful throughout the entire process, which allowed us to resolve the situation very quickly and smoothly. Joanna was approachable, supportive, and genuinely understanding, and I truly appreciated the way she handled everything professionally and compassionately.
Thankfully, our issue has now been resolved. She also offered us a very reasonable and financially manageable payment plan, for which I am extremely grateful.
Overall, I am absolutely satisfied with the service provided by Leep water and I would especially like to thank Joanna for all of her help and support.
2026幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Hi Erika
Thank you for your lovely review. I am so please I was able to help and resolve your issues and should you need anything at all going forward please do not hesitate to contact me.
Many Thanks
Joanna
I was really impressed with how quicklyâŠ
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. Iâd been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Ami
Thank you so much for your lovely feedback. Weâre really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. Itâs great to know she could help reduce your direct debit and arrange the refund for the credit on your account. Weâll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Great service and very helpful on theâŠ
Great service and very helpful on the phone
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. Itâs also great to know youâre finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Great customer service
Mike was very helpful handling my query
2026幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. Weâll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning James
Thank you for your lovely feedback. Weâre delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Lily
Thank you for your kind feedback. Weâre pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails MikeâŠ
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
2026幎5æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Kate
Thank you for your kind words. Weâre sorry to hear it took several calls and emails to get the issue resolved, but weâre delighted that Mike was able to get to the bottom of it for you. Weâll be sure to pass your feedback on to him â heâll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Jon
Thank you for your kind words. Weâre delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Aurelija
Thank you so much for taking the time to share your experience. Weâre delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and weâre so pleased Michelle was able to provide that support. Weâll be sure to pass along your lovely feedback to her â including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I talked with very polite and helpfulâŠ
I talked with very polite and helpful gentleman.
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
2026幎5æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. Itâs great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with LeepâŠ
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. Itâs great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and veryâŠ
Mitchell was very helpful and very proffessional thank you.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Leep Utilities ããã®åç
Good morning Ana
Thank you for your lovely review! Weâre delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.â
Have a great day
Kelly
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã