Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... ãã£ãšèŠã
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... ãã£ãšèŠã
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Lily "I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me â she listened, was so polite, and successfull... ãã£ãšèŠã
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Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... ãã£ãšèŠã
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Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
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2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, è±åœ
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
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Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
2026幎5æ8æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. Itâs great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with LeepâŠ
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
2026幎5æ1æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. Itâs great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and veryâŠ
Mitchell was very helpful and very proffessional thank you.
2026幎5æ5æ¥
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Leep Utilities ããã®åç
Good morning Ana
Thank you for your lovely review! Weâre delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.â
Have a great day
Kelly
Michelle was very helpful she explainedâŠ
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
2026幎5æ5æ¥
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Leep Utilities ããã®åç
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
Positive for Will only
I would like to leave a review for Will and our phonecall today but not Leep in general. Didn't really get anywhere via email but all resolved on the phone to Will today - very helpful and efficient. Leep in general are hard to deal with, bills are unclear, charges seem to be plucked out of thin air - it is unfortunate that buildings in Salford are forced to use this provider.
2026幎4æ29æ¥
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Leep Utilities ããã®åç
Good morning Katie
Thank you for taking the time to share your feedback. Weâre really pleased to hear that Will was able to resolve your issue efficiently and provide the support you needed during your callâI'll be sure to pass your kind comments on to him.
Weâre sorry to hear that your earlier experience via email and your overall impressions havenât met expectations. Your feedback around communication and billing clarity is important, and we recognise how frustrating this can be. Weâre continually working to improve in these areas and ensure our processes are clearer and more transparent for customers.
Thank you again for highlighting both your positive and challenging experiences it helps us understand where weâre doing well and where we need to do better.
Have a great day
Kelly
Mike was extremely polite and helpfulâŠ
Mike was extremely polite and helpful in getting my water bill reduced and sorting a refund.
2026幎4æ29æ¥
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Leep Utilities ããã®åç
Good morning Laura
Thank you for your kind feedback! Weâre really pleased to hear that Mike was able to assist you so effectively. Providing polite, helpful service and making sure issues like billing are resolved quickly is exactly what we aim for. Iâll be sure to pass your comments on to him heâll appreciate it!
Have a great day
Kelly
Billing
Michelle I spoke to was lovely, helpful and sorted my billing out for me. Thank you much appreciated.
2026幎4æ28æ¥
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Leep Utilities ããã®åç
Good morning Nicola
Thank you so much for your kind words! We're really glad to hear that Michelle was able to help and get your billing sorted quickly. We'll be sure to pass on your feedback to herâit will mean a lot. If you need anything else, donât hesitate to reach out!
Have a great day
Kelly
Brilliant
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me other option to solve my problem.
Thank you for having such nice people in your customer service.
P.Hennessy
2026幎4æ28æ¥
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Leep Utilities ããã®åç
Good afternoon
Thank you for your kind words and for taking the time to share your experience. Weâre delighted to hear that Michelle provided you with professional, prompt, and caring support. Itâs especially great to know she was able to clearly understand your situation and offer helpful solutions.
Your feedback means a lot to us, and weâll be sure to pass along your appreciation to Michelle and the team. Weâre committed to delivering excellent service, and itâs always encouraging to hear when weâve met that goal.
If thereâs anything further we can assist you with, please donât hesitate to get in touch. We hope your issue is resolved smoothly and to your satisfaction.
Have a great day
Kelly
The customer service is friendly
The customer service is friendly, quick, and efficient at resolving issues.
2026幎4æ27æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. Weâre delighted to hear that you found our customer service friendly, quick, and efficient in resolving your issues. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Noah handled my call and request in aâŠ
Noah handled my call and request in a professional manner and was polite during my call
Well done
2026幎4æ27æ¥
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Leep Utilities ããã®åç
Good evening
Thank you for your kind feedback. Weâre delighted to hear that Noah handled your call professionally and courteously throughout. Your comments will be shared with him and the teamâit means a lot to us. We appreciate you taking the time to let us know about your experience.
Have a great week!
Kelly
Gemma is wonderful
Gemma is wonderful. Gemma knows everything inside out. Leep Utilities should pay her a bonus. Gemma is a credit to the company.
2026幎4æ27æ¥
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Leep Utilities ããã®åç
Good evening Ian
Thank you for your fantastic feedback. Weâre thrilled to hear how highly you rate Gemmaâher knowledge and dedication truly make a difference. Weâll be sure to pass on your kind words to her and the wider team. Gemma is indeed a valued member of our company, and your recognition means a great deal.
Have a great week!
Kelly
Can't open the cover to get an accurateâŠ
Can't open the cover to get an accurate reading . So been paying over for the whole time ive been with them . Very lucky if you can get to speak to anyone . Never get replies from emails either
2026幎3æ4æ¥
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Leep Utilities ããã®åç
Good Morning
Thank you for your feedback. I am sorry to hear about the difficulties youâve experienced, both with accessing your meter and contacting us. I understand how frustrating this must be, especially if it has impacted the accuracy of your bills.
I would like the opportunity to speak to you about the issues you have experienced and I will contact you today to discuss and resolve any issues you do have.
Kind Regards
Joanna
Pathetic computer voice generatedâŠ
Pathetic computer voice generated communication as no one in the company has a thinking brain.
I have updated my review because the company have listened to me and addressing my concerns. Thank you :-)
2026幎4æ24æ¥
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Leep Utilities ããã®åç
Good Morning Pamela
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. We aim to provide clear and helpful communication, and I apologise if this has not been your experience.
I would like the opportunity to speak to you about your experience and I will give you a call today to discuss this and resolve any issues you do have.
Kind Regards
Joanna
Michelle was very helpful
2026幎4æ21æ¥
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Leep Utilities ããã®åç
Good morning
Thank you for your feedback! Weâre glad to hear Michelle was so helpful. Weâll be sure to share your kind words with her. If you need anything else, feel free to get in touch.
Have a great day
Kelly
I had a great experience with Hannah
I had a great experience with Hannah. She was incredibly helpful in sorting out our account and took the time to explain everything clearly and thoroughly. Thank you Hannah!
2026幎4æ21æ¥
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Leep Utilities ããã®åç
Good morning Petronela
Thank you for your kind feedback! Weâre delighted to hear that Hannah provided such helpful and thorough support while sorting out your account. Weâll be sure to pass on your thanksâsheâll really appreciate it. If thereâs anything else you need, just let us know.
Have a great day
Kelly
Incorrect invoice solved quickly
Received an incorrect invoice based on estimated readings and incorrect dates. Spoke to Will, who solved the matter quickly. Thank you.
2026幎4æ21æ¥
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Leep Utilities ããã®åç
Good morning Renee
Thanks for bringing this to our attention, and weâre sorry for the confusion with the estimated readings and dates on your invoice. Weâre glad Will was able to resolve things quickly for you. If you need any further assistance, donât hesitate to get in touchâweâre always here to help.
Have a great day
Kelly
Good customer service
Although the wait time before the call was answered was a bit long, the customer service person I spoke to (Will) was very helpful and resolved my issue smoothly. The online account is also easy to navigate. I was pleased with the services received.
2026幎4æ20æ¥
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Leep Utilities ããã®åç
Good evening Nkem
Thank you for your feedback. We appreciate your patience with the wait time and are glad to hear that Will was able to assist you effectively and resolve your issue. Itâs also great to know you find the online account easy to use. Your comments mean a lot to us, and weâll continue working to improve our service.
Have a great week
Kelly
Sharne was absolutely a delight todayâŠ
Sharne was absolutely a delight today thank you :)
2026幎4æ20æ¥
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Leep Utilities ããã®åç
Good evening Carl
Thank you for your lovely feedback! Weâre so pleased to hear that Sharne made your experience such a positive one. Weâll be sure to pass on your kind words ð
Have a great week
Kelly
Great Customer Service
The waiting time wasnât long. Hana was really nice and helpful.
2026幎4æ17æ¥
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Leep Utilities ããã®åç
Good morning Layan
Thank you for your feedback! Weâre glad to hear the waiting time was short and that Hana was so helpful and friendly. Weâll be sure to pass on your kind words to herâitâs always great to hear when our team is making a positive difference. ð
Have a great day
Kelly
Sem - Phenomenal Customer Service
I spoke with Sem and he was absolutely brilliant. Polite, knowledgeable, ultra professional - a real credit to Leep Utilities. Excellent service from Sem ð
2026幎4æ17æ¥
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Leep Utilities ããã®åç
Good morning John
Thank you so much for your kind words! Weâre delighted to hear that Sem made such a positive impression. His professionalism, knowledge, and friendly approach are exactly what we strive for at Leep Utilities. Weâll be sure to pass on your feedback to himâit will mean a lot. Thanks again for taking the time to share your experience! ð
Have a great day
Kelly
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