Lancaster Gate Assistance レビュー 

⭐⭐⭐⭐⭐

I honestly can’t recommend Lancaster Gate highly enough. Maisy, Tyler and Toby have all been absolutely brilliant throughout the handling of my no-fault motorcycle insurance claim.

They have been incredibly professional, helpful and patient, and have worked tirelessly to secure a very fair settlement from what was an extremely difficult third-party insurer. They never gave up and continued to work hard, on my behalf throughout the whole process.

Every phone call is answered, emails are sent promptly, and every member of staff I’ve spoken to has been professional, friendly and courteous. Most importantly, they made me feel like a person and not a problem, which made such a difference during what was a very stressful situation.

I genuinely can’t thank Maisy, Tyler and Toby enough for all their hard work, patience and support. They have been fantastic, and I would absolutely recommend Lancaster Gate to anyone looking for motorcycle insurance.

Thank you so much for everything! ⭐⭐⭐⭐⭐

Very polite staff and good customer service. The lady explained to me in detail how the service is dealing with my claim and what I must do to speed up my claim! Excellent job !

Received a call this morning and spoke with Sadie regarding my daughter involved in a motorbike accident. Sadie was extremely helpful and ensures she was very clear with all the Information regarding the claim.

Everyone was very helpful and lovely over the phone. There aren't any issues that I can think of that would make it any less than 5 stars. The claim seems to be moving relatively quickly which is great!

Great service and communication from the start of my claim , many thanks for making the procedure easy for me to understand and to receive the best price for my total loss claim .

Excellent customer service, so helpful throughout this situation, I could not have got through this without them.

I dealt Sadie over the phone, she was dealing with my claim. Incredible explanation of what steps to take, great knowledge to answer any questions I had and overall a very friendly woman. Thank you Sadie for making a stressful time less stressful

Great service after an incident.

Lancaster Gate Assistance is one of the best I have ever seen. They provide maximum support to the claim and they are very professional. Their staff is also very helpful and well trained. The service is top notch.

Great customer service! I highly recommend them.

10/10 service. currently going through a claim with LGA and they’ve been nothing but helpful and informative. I spoke to a young lady called Grace today that was an absolute godsend and her customer service was top notch.

Very well spoken.

From start to finish this company have been a bliss and so much help. My first every claim on an insurance in over 40 years of biking, and these guys helped me along the way. Thou my bike was written off they sorted things really quick and a payout was sorted really quick allowing me to get back on the road and working again. Thanks

LGA have been really great from start to finish from my accident. Really helpful and kepted me up to date along the way. From the accident to payout was really quick allowing me to get back on the road and back to work in a quick time frame. So happy with this place.

Staff members really helpful and friendly, i’m new with the whole calling insurance for stuff as it was my first time having to and the person i was on call with just took me through it all slow and explained it very well which helped me so much

Hello, I had an accident a few days ago, so I had to deal with Lancaster Gate Assistance. I must say that you do not find easily such a great service, the lady on the phone (called Izzy) was speaking very clearly, explained everything really well, and also answered all my questions. I can say that so far the service received from them is great.

Fantastic customer service, helpful and reassuring that I was being taken of. Would highly recommend to friends and family who are looking to use a service like this.

I was put in contact with Lancaster Gate Assistance via my motorcycle insurance company after having my motorcycle reversed into while in stationary traffic. The team assisted me by providing a series of motorcycles along with liaising with the 3rd party to have my motorcycle inspected.
The team as a whole were extremely professional and patient , any issues that I had were dealt with swiftly , especially as I had to get a hire vehicle replaced and they were flexible enough to deliver this to my place of work at a time that didn’t impact my job performance. In relation to stages of my claim they communicated with me with the urgency that showed that they were interested in resolving an otherwise difficult situation as rapidly as possible. Overall I am delighted with the service that was extended to me by everybody involved in this process. This is what great customer service looks like. I sincerely hope that they receive accolades for performing their duties to such a high standard.

Honest, upfront, human. nuff said really

It was my first time dealing with a claim and i was kept well informed with frequent updates and the helpful staff answered any questions or queries i had. They were prompt and educated me patiently with the more complicated legal details, i believe they made my experience as stress free as possible, and i would recommend them.