My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... ãã£ãšèŠã
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... ãã£ãšèŠã
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Only giving one star as I have to. This company is terrible. After purchasing a Lyca medium plan for $150 it was impossible to transfer my number across so I asked for a refund which they did unfortu... ãã£ãšèŠã
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Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer. Herzlichen Dank
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Lycamobile bietet GRATIS SIM Karten mit gÃŒnstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prÃŒfen und gleich GRATIS SIM bestellen!
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1080, Vienna, è±åœ
- www.lycamobile.at
2.5
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They were suppose to take â¬7.92 from myâŠ
They were suppose to take â¬7.92 from my account and instead took â¬9.90âŠ
2026幎8æ2æ¥
Lyca Mobile AT ããã®åç
Dear Zade,
Weâre sorry to hear about the unexpected charge and understand your concern regarding the difference between the amount you expected to pay and the amount deducted.
To help us investigate, please provide your phone number, the plan or transaction details, the date of the payment, and any payment confirmation or screenshots showing the charge.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca Mobile AT ããã®åç
Dear Customer,
Thank you for your positive feedback! We're glad to hear you find Lyca Mobile affordable and good. We appreciate your support and look forward to continuing to serve you.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Super cool project
2026幎8æ1æ¥
Lyca Mobile AT ããã®åç
Hi Rawia Mallak,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile AT ããã®åç
Dear Customer,
Weâre sorry to hear that you are unhappy with our service. We appreciate your feedback and would like to understand what went wrong so we can help improve your experience.
Could you please elaborate the issue you have been faced so that we will help you with resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I recharge 2 times my sim card 14,90âŠ
I recharge 2 times my sim card 14,90 with my card i dont habe ctedot
2026幎8æ1æ¥
Lyca Mobile AT ããã®åç
Dear Alexandra,
Weâre sorry to hear that your recharge has not been credited and understand how frustrating it must be to have completed the payment but not see the balance updated.
To help us investigate, please provide your phone number, recharge amount, date and time of the transactions, and payment confirmation or screenshots of the charges.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Ãber die App ist alles vielâŠ
Ãber die App ist alles viel einfacher...als ÃŒber den Browser.
2026幎7æ30æ¥
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen GrÃŒÃen
Ihr Lyca Mobile-Bewertungsteam
Can not scan my face
Can not scan my face, awful experience!!!! Tried 100 times and still it doesnât recognize me. Please help me to register my SIM card, and to become part of your services, I payed two times already! Disaster of an experience reallyâŠ. Work on your face scan. Thank you.
2026幎7æ30æ¥
Lyca Mobile AT ããã®åç
Dear Marko,
We are very sorry to hear about the difficulties you experienced with the facial scan during your SIM card registration. We understand how frustrating it must be to encounter such issues, especially after multiple attempts and payments. We are actively working to improve our facial recognition system for a smoother experience. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Aktivierung nicht möglich
Aktivierung nicht möglich - mehrere Optionen probiert
eSIM Nummer gefordert, wird aber nirgends angezeigt
2026幎7æ30æ¥
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir bedauern, dass Sie Ihre eSIM-Karte nicht aktivieren können und die erforderliche eSIM-Nummer nicht angezeigt wird.
Bitte teilen Sie uns Ihre Bestellnummer oder die fÃŒr den Kauf der eSIM-Karte verwendete E-Mail-Adresse mit und fÃŒgen Sie einen Screenshot des Aktivierungsbildschirms bei, auf dem die eSIM-Nummer fehlt. Wir werden das Problem prÃŒfen und Ihnen helfen, die Aktivierung schnellstmöglich abzuschlieÃen.
Mit freundlichen GrÃŒÃen
Lyca Mobile Review-Team
trustpilotreview@lycamobile.com
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen GrÃŒÃen
Ihr Lyca Mobile-Bewertungsteam
On 27th July
On 27th July, I paid â¬6,90 to start a plan with Lyca. Itâs 30.07 now and there is no activation of my plan. I called the customer service twice. There is a reference number 113180395.
Even after registration online, I can use the QR code to start using my eSIM.
2026幎7æ27æ¥
Lyca Mobile AT ããã®åç
Dear Nitin,
We sincerely apologize for the delay in activating your plan and the inconvenience this has caused. We understand your frustration with the service not being active despite your payment and calls to our customer service. We are looking into this matter with reference number 113180395 to resolve it promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cannot recieve or send text messages
First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages.
I cannot access banking or any other applications that send sms verification codes. I cannot even confirm appointments.
I never had this issue until the first replacement e sim was issued.
I cannot even port the number to a new phone provider as they require an sms code.
I have spent 6 weeks emailing back and forth with no resolution. I have made 3 phone calls in one week to the help centre (which is very clearly off shore) and each time they tell me the same thing. They will create a ticket and resolve within 48 hours.
I have had this number for 20 years and cannot lose it as I use this number for work as well but I don't know what to do anymore. I am at wits end.
2026幎6æ15æ¥
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Lyca Mobile AT ããã®åç
Dear Branka,
We sincerely regret the ongoing difficulties you've experienced with your eSIM and text messaging services, especially given the importance of your phone number for both personal and professional use. We understand how frustrating it must be to be unable to access essential services like banking and appointment confirmations, and we acknowledge the significant inconvenience this has caused over the past six weeks. We are truly sorry that our previous attempts to resolve this issue have not met your expectations. We are committed to investigating this matter further to find a definitive solution and restore your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
5g not working
Last month i subs National S Package and it was Running on LTE not 5g. I contacted call centre 3,4 times but they couldnt solved my problem.
2026幎7æ3æ¥
Lyca Mobile AT ããã®åç
Dear Waris khan,
We are very sorry to hear about the issues you experienced with your National S Package and the 5G service. We understand your frustration with the repeated calls to our call center that did not resolve the problem. Please provide the Lyca Mobile number to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Schlechtes System
Bruder, was fÃŒr ein schlechtes system habst ihr. erst mal wollst ihr keinen ausweiss scannen. und dann geheimlich schaltets ihr automatische erneuerung beim meinem esim.
2026幎7æ29æ¥
Lyca Mobile AT ããã®åç
Sehr geehrter Khalsa,
es tut uns leid, von Ihren Erfahrungen zu hören, und wir verstehen Ihre Bedenken bezÌglich der IdentitÀtsprÌfung und der automatischen VerlÀngerung Ihrer eSIM. Wir nehmen Ihr Feedback ernst und werden uns der Sache annehmen.
Mit freundlichen GrÃŒÃen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Unlimited in austria now no more,AndâŠ
Unlimited in austria now no more,And please more option for more gb for eu.
2026幎7æ25æ¥
Lyca Mobile AT ããã®åç
Dear customer,
We appreciate your feedback regarding the changes in Austria and your request for more GB options in the EU. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Esim Aktivierung nicht möglich aufgrundâŠ
Esim Aktivierung nicht möglich aufgrund eines âtechnischen Fehlersâ.
Sowohl idaustria, banking und die Verifizierung ÃŒber Ausweis bringen den technischen Fehler bei dem verwendeten Dienstleister.
Nichts mit eSim in Minuten wie beworben!
2026幎7æ26æ¥
Lyca Mobile AT ããã®åç
Sehr geehrter Mike,
wir verstehen Ihre Bedenken bezÃŒglich des technischen Fehlers bei der eSIM-Aktivierung und der Schwierigkeiten, die Ihnen beim Verifizierungsprozess entstanden sind. Wir entschuldigen uns fÃŒr die Unannehmlichkeiten.
Bitte teilen Sie uns Ihre Lyca Mobile-Nummer, Ihre Bestelldetails sowie Fehlermeldungen oder Screenshots Ìber unseren privaten Support-Kanal mit, damit wir das Problem untersuchen und Ihnen weiterhelfen können.
Mit freundlichen GrÃŒÃen,
LycaMobile-Bewertungsteam,
trustpilotreview@lycamobile.com
Meine Fragen wurden schnell und korrektâŠ
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer.
Herzlichen Dank
2026幎7æ25æ¥
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen GrÃŒÃen
Ihr Lyca Mobile-Bewertungsteam
My internet is very slow end of theâŠ
My internet is very slow end of the month which is not good from you because I buying fast internet for hol month not for half month
2026幎7æ25æ¥
Lyca Mobile AT ããã®åç
Dear customer,
We appreciate you sharing your experience. We understand your frustration with internet speed fluctuations and are actively investigating this issue to ensure consistent service throughout the month.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen GrÃŒÃen
Ihr Lyca Mobile-Bewertungsteam
Lyca Mobile AT ããã®åç
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen GrÃŒÃen
Ihr Lyca Mobile-Bewertungsteam
Lycamobile robbery
I've been trying to activate esim all night. technical error when recording a face. Do you think I look exactly the same as I did 5 years ago when I took a photo for the document? I don't have a beard, my hair is the same, but the verification doesn't go through after I don't know how many attempts with different documents. In the email, you wrote that the time for an answer is up to 7 days! Well, I won't be in Austria anymore then. You took the money out of the account right away and you will not provide the service. it's customer fraud and then robbery of my money! You knowingly disable the activation of the service, in order to make a profit.
2026幎7æ24æ¥
Lyca Mobile AT ããã®åç
Dear Jovan Dautovic,
We understand your concerns regarding the eSIM activation process, identity verification difficulties, and the delay in receiving a resolution. We apologize for the inconvenience caused.
Please share your Lyca Mobile number, order details, and any error messages or verification information via our private support channel so we can review your case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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