Lyle & Scott レビュー 

Lyle & Scott からの回答

2026年8月12日

Hello Audrey,

Thank you very much for your fantastic 5 star review.

We’re delighted to hear that, although there was a mix-up with your delivery address, our Customer Support team was able to step in and rearrange the delivery for you. It’s great to know that our team reached out proactively and helped ensure you could still receive your order without any further hassle.

Providing helpful and proactive support when things don’t go to plan is something we always strive for, so it’s wonderful to know this was reflected in your experience.

Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月11日

Hello Alan,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're absolutely delighted to hear that our Customer Support team was able to assist you so quickly when you needed to exchange your shirt. Although there was an unexpected issue with the delivery of the replacement, we're pleased that our team was able to step in and arrange another replacement directly to your home address.

It's wonderful to hear your kind comments about the service and treatment you received throughout the process. Providing support when things don't go to plan is just as important to us as getting things right the first time, so we're thrilled we could resolve everything for you.

Thank you again for your fantastic recommendation and for choosing Lyle & Scott. Your support truly means a great deal to us.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月11日

Hello Stefan,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're absolutely delighted to hear that, although you experienced an issue with your £110 jumper, our team was able to resolve this for you and arrange a replacement. We understand how disappointing it can be when a much-loved item doesn't meet expectations, so we're pleased we could put things right.

We're especially grateful for your kind comments about Tracey. It's wonderful to hear that she supported you from start to finish and helped make the process as straightforward as possible. I’ll be sure to pass your feedback on to her, as recognition like this means a great deal.

Thank you again for your continued support and for choosing Lyle & Scott. We look forward to welcoming you back again.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月7日

Hello Marc,

Thank you for taking the time to share your feedback.

We're sorry to hear that you were disappointed by our invoicing process. We understand that receiving an invoice can be important, and we're sorry that our current process did not meet your expectations.

While we provide an order confirmation and payment receipt for every purchase, we appreciate that this may not suit every customer's needs. Your feedback is important to us and has been shared with the relevant team for consideration as we continue to review and improve our customer experience.

If there's anything further we can assist you with regarding your order, please don't hesitate to contact our Customer Support team, who will be happy to help.

Thank you again for bringing this to our attention.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月6日

Hello Lara,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're delighted to hear that Tracey was able to support you through what was clearly a challenging delivery issue. It's wonderful to know that her communication and commitment to resolving the situation helped make a frustrating experience much more manageable.

We're also thrilled to hear that you were so pleased with the quality of our products that you chose to make a second purchase. I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal to our team.

Thank you again for your kind words and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月5日

Hello Stuart,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you're so pleased with your purchase. It's wonderful to know that you found the fit to be true to size and that the quality met your expectations.

Providing premium products that our customers can buy with confidence is something we always strive for, so your kind feedback means a great deal to us.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月5日

Hello Andrea,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're absolutely delighted to hear that you've had such positive experiences shopping with Lyle & Scott. It's wonderful to know that both of your orders met your expectations and that you were pleased with the quality of our products.

We're also pleased to hear that our Customer Support team was able to quickly resolve the issue with your shipping voucher by providing a replacement code, ensuring your order could be completed without delay.

Your recommendation and continued trust in our brand mean a great deal to us. Thank you again for your kind words, and we look forward to welcoming you back to Lyle & Scott again soon.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月5日

Hello,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you had such a positive experience with our Customer Support team. It's wonderful to know that our team was polite, professional and able to resolve your issue to your satisfaction.

Providing friendly, efficient and effective support is something we always strive for, so your kind feedback means a great deal to us.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月4日

Hello Keith,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you found our Customer Support team to be so helpful and courteous. Providing friendly, professional and attentive service is something we always strive for, so it's wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月4日

Hello Kevin,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're delighted to hear that Tracey was able to resolve your refund quickly and provide the level of service you expected. It's wonderful to know that her prompt support and sincere apology for the inconvenience left you with such a positive impression.

I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal to our team.

Thank you again for your recommendation, your kind words and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月4日

Hello Ian,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience didn't meet your expectations. We understand that, in some situations, speaking directly with a member of our Customer Support team can provide a more personal experience.

Our AI assistant is an important part of our customer experience, helping thousands of customers each month by providing quick and accurate support across a wide range of enquiries. To ensure all customers are treated fairly and consistently, it operates within our company policies and isn't able to make discretionary commercial decisions. Where a query requires additional review, one of our Customer Support specialists is always on hand to assess the situation personally.

One of our Customer Support agents will be reaching out to you directly to discuss your experience, explain the situation in more detail and provide any support they can.

We also appreciate you taking the time to share your thoughts on how we can improve. Your feedback is valuable and will be taken into consideration as we continue to develop and enhance both our AI assistant and the overall customer experience.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月4日

Hello,

Thank you very much for your fantastic 5 star review.

We're absolutely delighted to hear that you found our Customer Support team to be both exceptionally fast and friendly. Knowing that you consider our service to be among the very best is incredibly rewarding and means a great deal to us.

Providing prompt, professional and customer-focused support is something we always strive for, so we're thrilled this was reflected in your experience.

Thank you again for taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年8月4日

Hello Marieke,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you had such a positive experience with our Customer Support team. It's wonderful to know that you found our team friendly and helpful, as providing a welcoming and supportive service is something we always strive for.

We truly appreciate you taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月29日

Hello Andy,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're delighted to hear that, although your parcel went missing, our Customer Support team was able to resolve the issue promptly and arrange a refund for you.

We're especially pleased to hear your kind comments about Tracey. I will be sure to pass your feedback on to her, as recognition like this means a great deal to our team.

Thank you again for your understanding, your kind words and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月28日

Hello Lucas,

Thank you for taking the time to share your feedback.

We're sorry to hear that your recent experiences with our deliveries have been disappointing. As a loyal Lyle & Scott customer, we truly appreciate your continued support, so it's particularly concerning to hear that you've encountered recurring issues with your orders.

This is certainly not the standard of service we aim to provide. We'd really appreciate the opportunity to investigate these delivery issues further and better understand what's been happening. Please get in touch with our Customer Support team and we'll be happy to look into this with you and work towards a suitable resolution.

Thank you for bringing this to our attention. Feedback like yours is invaluable in helping us improve the experience we provide to all of our customers.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月28日

Hello Laurent,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you were pleased with the assistance you received from our Customer Support team. Providing friendly, professional and effective support is something we always strive for, so it's wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月27日

Hello Tony,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you had a perfect experience with your order. Providing a smooth, efficient and reliable service from the moment an order is placed through to delivery is something we always strive for, so it's wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月27日

Hello Matthew,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you found our Customer Support process easy and straightforward to use. It's wonderful to know that you received a quick response along with clear and helpful instructions to resolve your query.

Providing a simple, efficient and seamless support experience is something we always strive for, so your kind feedback means a great deal to us.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月27日

Hello David,

Thank you for taking the time to leave us a 4 star review.

We're pleased to hear that, once you were connected with a member of our Customer Support team, your experience was a positive one and your query was handled successfully.

We're sorry to hear that your initial experience with our AI support felt cumbersome. Your feedback is incredibly valuable and will be shared with the relevant team as we continue to refine and improve the experience for our customers.

Thank you again for your honest feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月27日

Hello,

Thank you for taking the time to leave us a 4 star review.

We're pleased to hear that, although there was an issue with your order, our team was able to resolve it quickly and efficiently. It's great to know that your refund was processed promptly and that you were happy with the support you received throughout.

We really appreciate your recommendation and your kind feedback. Thank you again for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott