Lyle & Scott レビュー 

Lyle & Scott からの回答

2026年7月27日

Hello,

Thank you for taking the time to leave us a 4 star review.

We're pleased to hear that, although there was an issue with your order, our team was able to resolve it quickly and efficiently. It's great to know that your refund was processed promptly and that you were happy with the support you received throughout.

We really appreciate your recommendation and your kind feedback. Thank you again for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月23日

Hello Roberto,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you found our Customer Support team efficient, responsive and courteous. It's wonderful to know that you received clear, helpful answers and that our team was readily available to assist you whenever you needed support.

Providing prompt, professional and approachable service is something we always strive for, so your kind feedback means a great deal to us.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月23日

Hello,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you had such a positive experience with our after-sales service. It's wonderful to know that our team responded quickly and was able to resolve your issue promptly.

Providing responsive and reliable support doesn't end once an order is delivered, so we're pleased this was reflected in your experience.

Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月22日

Hello,

Thank you very much for taking the time to leave us such a wonderful 5 star review.

We're absolutely delighted to hear that you had such a positive experience with our Customer Support team. Knowing that you found the service kind, caring and that it helped restore your faith in people is incredibly rewarding for us and truly means a great deal.

We're also thrilled to hear that you're enjoying your Lyle & Scott clothing too!

Thank you again for your kind words and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月21日

Hello Monsieur Patrick,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your recent experience and understand how disappointing it must have been to have your order refunded when you were hoping to receive your items instead. We also appreciate how frustrating it must be to experience difficulties accessing your account, particularly as a loyal customer of Lyle & Scott.

This is certainly not the standard of service we aim to provide. We would like to reassure you that we will be contacting you directly to discuss your experience in more detail and work with you towards a suitable resolution. We value your loyalty and would welcome the opportunity to restore your confidence in our brand.

Thank you for bringing this to our attention.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月21日

Hello Luigi,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're delighted to hear that you had an excellent experience with both our products and our Customer Support team. It's wonderful to know that Micheal was able to resolve the technical issue with your order quickly and provide such kind and professional service.

I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal to our team.

We're also pleased to hear that your experience has given you the confidence to shop with us again. Thank you for your valued support and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月16日

Hello Clare,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that our Customer Support team was able to quickly resolve the issue with your order confirmation after your email address was incorrect. It's great to know that everything was sorted within 24 hours and that we could get your order back on track.

Providing prompt and effective support is something we always strive for, so we're pleased this was reflected in your experience.

Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月16日

Hello Mick,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you found our Customer Support team helpful and that we kept you updated throughout the process. Keeping our customers informed every step of the way is something we always strive for, so it's wonderful to know this made a positive difference to your experience.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月16日

Hello Roel,

Thank you very much for taking the time to leave us such a fantastic 5 star review.

We're delighted to hear that, although there was an issue with your order, our Customer Support team was able to investigate it quickly and provide a suitable solution. It's great to know that you received a prompt response and that we were able to arrange an alternative shirt for you without delay.

While we always aim to get every order right first time, we're pleased we could resolve the situation quickly and leave you with a positive experience.

Thank you again for your kind words and for recognising the efforts of our team. We truly appreciate your feedback and your support of Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月15日

Hello Khalil,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you found our Customer Support team so helpful. Providing friendly, reliable and efficient service is something we always strive for, so it's wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your kind feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月14日

Hello

We are so sorry to hear of the problems you have had with your t-shirts and we will be more than happy to investigate this for you please can you contact us directly at customersupport@lyleandscott.com and one of our amazing customer support team will be able to assist you.

We look forward to hearing from you.

Kind regards
Customer Care, Lyle & Scott

Lyle & Scott からの回答

2026年7月14日

Hello Steven,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that, although there was a mix-up with your order, our Customer Support team was able to resolve everything to your satisfaction. Providing prompt and effective solutions when things don't go to plan is something we always strive for, so it's wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月14日

Hello Fredrik,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the difficulties you experienced when trying to place your order. We completely understand how frustrating it must have been to have your payment declined multiple times and then feel that you didn't receive the support you needed.

This is certainly not the standard of service we aim to provide. We'd really appreciate the opportunity to investigate what happened and, more importantly, restore your faith in the brand. We will reach out to you today and we'll work with you to understand the issue and do everything we can to help resolve it.

Thank you for bringing this to our attention. Feedback like yours is invaluable in helping us improve both our website and the support we provide.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月14日

Hello Antonio,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that you were pleased with the level of customer service you received. It's wonderful to know that our team was able to respond quickly and resolve any issues that arose, ensuring a positive experience for you.

Providing attentive, reliable and solution-focused support is something we always strive for, so your kind feedback means a great deal to us.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月14日

Hello Shane,

Thank you very much for your fantastic 5 star review.

We're delighted to hear that Lydia was able to help you locate your order and provide such a positive experience. It's wonderful to know that her quick responses and friendly approach made a real difference.

I’ll be sure to pass your kind comments on to Lydia, as feedback like this is always greatly appreciated and means a great deal to our team.

Thank you again for taking the time to share your experience and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月10日

Salve,

Grazie per aver dedicato del tempo a condividere il suo feedback.

Ci dispiace molto sapere che il suo ordine non sia ancora arrivato, soprattutto perché lo aspettava in tempo per un evento importante. Comprendiamo perfettamente quanto questa situazione possa essere stata deludente e frustrante.

Questo non è certamente il livello di servizio che ci aspettiamo che i nostri clienti ricevano. Sebbene il tuo ordine sia stato effettuato tramite Zalando, ti saremmo davvero grati se ci dessi la possibilità di esaminare la questione. Ti preghiamo di contattare il nostro servizio clienti fornendo i dettagli del tuo ordine: faremo tutto il possibile per approfondire il problema e aiutarti a trovare una soluzione.

Grazie per averci segnalato il problema; speriamo di avere l'opportunità di porvi rimedio.

Cordiali saluti,
Servizio clienti
Lyle & Scott

Lyle & Scott からの回答

2026年7月10日

Hello Iain,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the difficulties you experienced when trying to place your order. We understand how frustrating it must have been to encounter an issue with your delivery address, especially when you were looking to make a purchase.

This is certainly not the experience we want our customers to have. We'd really appreciate the opportunity to put things right. Should you still wish to purchase the jacket, please get in touch with our Customer Support team and we'll investigate the issue and work with you to ensure your order can be placed successfully.

Thank you for bringing this to our attention, as feedback like yours helps us identify and improve issues within the customer journey.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月9日

Hello,

Thank you very much for your fantastic 5 star review.

We’re delighted to hear that you were pleased with the communication you received and that our team responded to your enquiry quickly. Providing clear, timely and helpful support is something we always strive for, so it’s wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月8日

Hello,

Thank you very much for your fantastic 5 star review.

We’re delighted to hear that Micheal was able to resolve your issue quickly and provide you with the level of service you were looking for. It’s wonderful to know that, once your query reached our Customer Support team, everything was handled promptly and efficiently.

I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal.

Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年7月8日

Hello,

Thank you for taking the time to leave us a 3 star review.

We're pleased to hear that you were happy with the service you received. However, we're sorry to learn about your concerns regarding the quality of your shirts. We understand how disappointing it must be to experience this, especially when your previous Lyle & Scott products have met your expectations.

This is certainly not the standard we aim to deliver, and we'd really appreciate the opportunity to look into this for you. Please get in touch with our Customer Support team, and we'll be happy to investigate the issue further and work with you towards a suitable resolution.

Thank you again for sharing your feedback. Comments like yours are very valuable in helping us continue to improve both our products and our service.

Kind regards,
Customer Support
Lyle & Scott