The customer service was second to none. What customer service used to be like and I'm glad I found it again. Problems with ordering and customer service emailed and then telephoned to sort out the... もっと見る
企業が回答しました
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Jag har inte fått någon hjälp alls. Har ff kvar tröjan som jag uttryckte mitt missnöje med. Jag har bara fått en massa frågor från er aldrig några svar. Många av frågorna har jag fått flera gånger. M... もっと見る
企業が回答しました
Der Kundenservice bei Lyle&Scott ist hervorragend. Es nach einer sehr guten Lösung bei Reklamationen geführt. Der Kundenservice ist sehr gut erreichbar und der Kontakt zum Shop (hier Outlet Roermond... もっと見る
企業が回答しました
I recently had to make a warranty claim for an item I purchased online, and I was incredibly impressed by the customer service. I received quick responses, and the issue was resolved promptly. Even wh... もっと見る
企業が回答しました
企業情報
当該企業による記述
Quality menswear since 1874.
連絡先
4.5
優良
1596件のレビュー
ネガティブなレビューの 98％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service was second to…
The customer service was second to none. What customer service used to be like and I'm glad I found it again. Problems with ordering and customer service emailed and then telephoned to sort out the issue. I felt appreciated and certainly would purchase from Lyle & Scott again.
2026年4月17日
自発的なレビュー
Lyle & Scott からの回答
Hello Joyce,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It’s especially great to know that your issue was handled both promptly and personally, and that you felt genuinely supported throughout.
Your comments about the level of service really mean a lot to us, as we always aim to provide the kind of care and attention that makes our customers feel valued.
Thank you again for your kind words and for choosing Lyle & Scott, we look forward to welcoming you back again.
Kind regards,
Customer Support
Lyle & Scott
Jag har inte fått någon hjälp alls
Jag har inte fått någon hjälp alls. Har ff kvar tröjan som jag uttryckte mitt missnöje med. Jag har bara fått en massa frågor från er aldrig några svar. Många av frågorna har jag fått flera gånger.
Mvh Gun Augustsson
2026年4月20日
自発的なレビュー
Lyle & Scott からの回答
Hello Gun,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you feel you have not received the support you needed, and we understand how frustrating this situation must be.
We can confirm that we have responded to all of your support requests and are currently awaiting your reply on the open tickets. We are more than willing to assist you further and work towards a resolution, however we do require your response in order to proceed.
We apologise for any inconvenience caused and would kindly ask that you reply to one of our previous messages so we can continue assisting you as quickly as possible.
Kind regards,
Customer Support
Lyle & Scott
The support team is very attentive and...
The support team is very attentive and ready to help.
2026年4月14日
自発的なレビュー
Lyle & Scott からの回答
Hello Eñaut,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you found our support team attentive and ready to assist. Providing responsive and helpful service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
lyle scott is the best for delivery e…
lyle scott is the best for delivery e for help online..alex
2026年4月14日
自発的なレビュー
Lyle & Scott からの回答
Hello Alex,
Thank you very much for your fantastic 5 star review.
We’re so pleased to hear that you’ve had a great experience with both our delivery service and online support. It’s wonderful to know that our team was able to help you effectively and that everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service throughout
Great service throughout, unfortunately I had to cancel an order and this request was received with empathy, understanding and positive action.
2026年4月12日
自発的なレビュー
Lyle & Scott からの回答
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced great service throughout and that your cancellation request was handled with empathy and understanding. It’s great to know that our team was able to support you in a positive and efficient way.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Colin,
Thank you for taking the time to leave us a 4 star review.
We appreciate you already completing a detailed survey and sharing your feedback with us, it really does help us to improve our service and overall experience.
If there’s anything further you’d like to share, we’re always happy to hear from you.
Thank you again for your time and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quickly responses and understand…
Very quickly responses and understand the customer needs
2026年4月7日
自発的なレビュー
Lyle & Scott からの回答
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received quick responses and that our team took the time to understand your needs. Providing efficient and attentive support is something we always aim for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Unlimited sale, but all the articles are available but out of stock
Order confirmed and 1 minute later cancelled because the items are out of stock. But the next day new order and also cancelled
2026年4月4日
自発的なレビュー
Lyle & Scott からの回答
Hello Chantal,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the confusion caused regarding your order cancellations. We completely understand how frustrating this must have been, especially when your order was confirmed and then cancelled shortly after.
Please note that your order was cancelled as it was flagged by our system due to a potential fraud risk. These checks are in place to help protect both our customers and the business, however we appreciate that this may not have been clearly communicated at the time.
Our Customer Support team would be more than happy to guide you through the next steps to resolve this and help you place your order successfully. Please contact us so we can assist you further.
Kind regards,
Customer Support
Lyle & Scott
GREAT CUSTOMER SUPPORT
Had a problem with courier, they supported me perfectly! Goods are high quality ans very nice looking!
2026年4月1日
自発的なレビュー
Lyle & Scott からの回答
Hello Francesco,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to support you effectively when you experienced an issue with the courier. It’s great to know everything was handled smoothly and to your satisfaction.
We’re also really pleased to hear that you’re happy with the quality and look of your items, that means a lot to us.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quick response to query
Very quick response to query. They couldn’t resolve it but I understand the reasons why. Quite impressive AI response.
2026年4月7日
自発的なレビュー
Lyle & Scott からの回答
Hello Ian,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you received a quick response to your query and that you found the explanation helpful, even though we weren’t able to provide the outcome you were hoping for on this occasion.
We appreciate your understanding and your kind comments regarding the service provided.
Thank you again for your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The package was not delivered
The package was not delivered, after contacting post.nl I was told to raise the issue to the sender directly. Response was quick and helpful. The issue was resolved straight away and I received my package. Extremely pleased with the customer service.
2026年3月30日
自発的なレビュー
Lyle & Scott からの回答
Hello Ste,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the delivery, our team was able to respond quickly and resolve the situation for you. It’s great to know that you were kept supported throughout and that your parcel was successfully received in the end.
We’re especially pleased to hear how satisfied you were with the customer service provided.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Recent warranty claim
I recently had to make a warranty claim for an item I purchased online, and I was incredibly impressed by the customer service. I received quick responses, and the issue was resolved promptly. Even when there was a problem with the replacement item, I continued to be treated with great care and professionalism. It truly feels safe to shop online from a company that offers that kind of support and service.
2026年3月30日
自発的なレビュー
Lyle & Scott からの回答
Hello,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with your recent warranty claim. It’s great to know that our team provided quick responses and handled everything promptly, even when there were further issues along the way.
Providing reliable and supportive service throughout the entire process is very important to us, so it’s especially rewarding to hear that you felt confident and reassured when shopping with us.
We truly appreciate your kind feedback and your continued trust in Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The quick respons was very good
The quick respons was very good, but the fact that you could not deliver what I hoped for was not son god.
2026年3月26日
自発的なレビュー
Lyle & Scott からの回答
Hello Hans,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you were happy with the speed of our response. However, we’re sorry that we were unable to provide the outcome you were hoping for on this occasion.
We understand how disappointing that can be, and we truly appreciate your understanding. Your feedback is important to us and will be shared with the relevant team as we continue to improve our service.
Thank you again for your honest feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Fabulous service
Fabulous service - no trouble at all in resolving an issue where the goods were faulty. Micheal was fantastic.
2026年3月25日
自発的なレビュー
Lyle & Scott からの回答
Hello Friend of Ted,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that your issue was resolved smoothly and without any trouble, especially in relation to the faulty item. It’s great to know that Micheal provided such fantastic support throughout the process.
I will be sure to pass on your kind comments to Micheal, as feedback like this is always greatly appreciated.
Thank you again for sharing your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Prodotto arrivato nei tempi previsti in…
Prodotto arrivato nei tempi previsti in perfette condizioni
2026年3月24日
自発的なレビュー
Lyle & Scott からの回答
Hello Giammarco,
Thank you for your fantastic 5 star review.
We’re very pleased to hear that your order arrived within the expected timeframe and in perfect condition. It’s great to know everything went smoothly with your delivery.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Der Kundenservice bei Lyle&Scott ist…
Der Kundenservice bei Lyle&Scott ist hervorragend. Es nach einer sehr guten Lösung bei Reklamationen geführt.
Der Kundenservice ist sehr gut erreichbar und der Kontakt zum Shop (hier Outlet Roermond) war hervorragend.
Vielen Dank für die sehr gute und kundenfreundliche Hilfe.
2026年3月24日
自発的なレビュー
Lyle & Scott からの回答
Hello Andreas,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with our customer service team and that a satisfactory solution was found for your concern. It’s also great to know that you found our team easy to reach and that your contact with our Outlet in Roermond was equally helpful.
Your kind words about the service you received mean a great deal, and we’re pleased we could support you in a customer-friendly and efficient manner.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Risoluzione rapida del prorblema
Risoluzione rapida del prorblema. Poste Italiane ha perso il pacco ma hanno rimandato tempestivamente un nuovo giubbino. Bravi!
2026年3月19日
自発的なレビュー
Lyle & Scott からの回答
Hello Stefano,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that your issue was resolved quickly and that a replacement jacket was sent out promptly after your parcel was lost in transit. While it’s unfortunate that this happened, it’s great to know our team was able to assist you efficiently and get things sorted.
We truly appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
Everything was fine
From very beginning to end, my problem has been solved very efficiently and professionel.
2026年3月18日
自発的なレビュー
Lyle & Scott からの回答
Hello Kadir,
Thank you for taking the time to leave us a fantastic 5 star review.
We’re very pleased to hear that your experience with us was smooth from start to finish and that your issue was handled efficiently and professionally. Providing a seamless and supportive service is always our goal, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and your support.
Kind regards,
Customer Support
Lyle & Scott
Top service
Very fast responses, very nice treatment and finally very successful solved!
2026年3月18日
自発的なレビュー
Lyle & Scott からの回答
Hello Natàlia,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced such a high level of service from our team. It’s great to know that you received quick responses, were treated with care, and that your query was successfully resolved.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Kim,
Thank you for your wonderful 5 star review.
We’re so pleased to hear that you found our team helpful and informative during your experience with us. Providing clear and useful support is something we always aim for, so it’s great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
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