Wanted to check on some product details so contacted Lyle and Scott. Very quick and precise communications. More info needed and provided which got me the information I required so I knew if an older... ãã£ãšèŠã
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Zeer! tevreden over de service van Lyle & Scott. Vorig jaar had ik drie truien gekocht die na een paar keer dragen helaas behoorlijk begonnen te pillen. Ik heb een mailtje gestuurd met wat foto's en... ãã£ãšèŠã
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Bought a t-shirt for my husband's birthday. We noticed a small hole at the back after just one wear. Wasn't sure if it was something he had done or a flaw in the cloth. I contacted customer services w... ãã£ãšèŠã
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Sono alquanto arrabbiata per la, qualità dei tessuti delle magliette. Acquistate in negozi diversi, di colori diversi, a cifre notevoli, risultate tutte bucate sul davanti nello stesso posto. Lavate a... ãã£ãšèŠã
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Quality menswear since 1874.
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cortesi e disponibili al 100%
2026幎6æ3æ¥
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Lyle & Scott ããã®åç
Hello Carlo,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you found our team to be so courteous and helpful. Providing attentive and reliable support to our customers is something we take great pride in, so itâs wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and your kind words.
Kind regards,
Customer Support
Lyle & Scott
Very helpful and problem resolvedâŠ
Very helpful and problem resolved straight away
2026幎5æ30æ¥
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Lyle & Scott ããã®åç
Hello Mary,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that our team was able to assist you and resolve your issue straight away. Providing helpful and efficient support is something we always strive for, so itâs wonderful to know that this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
After getting a initial poor responseâŠ
After getting a initial poor response to my problem from the retailer.
Contacting the head office Tracey in customer care restored my faith in this quality brand. With her rapid resolution. Many thanks
2026幎5æ17æ¥
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Lyle & Scott ããã®åç
Hello Andrew,
Thank you very much for taking the time to leave us a fantastic 5 star review.
Weâre delighted to hear that Tracey in our Customer Care team was able to restore your confidence in the brand and provide a quick resolution to your issue. While weâre sorry to hear that your initial experience was disappointing, itâs wonderful to know that the support you later received made such a positive difference.
I will be sure to pass your kind comments on to Tracey, as feedback like this is always greatly appreciated.
Thank you again for your support and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
responds quickly and politely
2026幎5æ28æ¥
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Lyle & Scott ããã®åç
Hello Jean,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you found our team quick to respond and polite throughout your experience. Providing efficient and friendly support is something we always strive for, so itâs great to know this was reflected in your interaction with us.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Schade grijze pull
Bij ontvangst van een grijze pull, hadden we gezien dat er een gat in de mouw was en hebben we contact opgenomen met de klantenservice. Kort nadien hebben we dan een andere ontvangen maar dit keer zonder schade. Alles netjes en correct opgelost, waarvoor dank.
2026幎5æ22æ¥
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Lyle & Scott ããã®åç
Hello,
Thank you very much for your fantastic 5 star review.
Weâre pleased to hear that, although your grey jumper arrived with an issue, our customer service team was able to resolve this quickly and arrange a replacement for you without any problems. Itâs great to know that the new item arrived in perfect condition and that everything was handled smoothly.
We truly appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service
Manufacturing defect with original product, but fantastic customer service led to a replacement being issued immediately and followed up to make sure all was ok.
Very impressed
2026幎5æ27æ¥
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Lyle & Scott ããã®åç
Hello Dave,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that, although there was an issue with the original item, our customer service team was able to resolve this quickly and arrange a replacement for you without delay. Itâs also great to know that the follow-up support helped ensure everything was fully resolved to your satisfaction.
Providing responsive and reliable support is something we always strive for, so your kind feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Outstanding customer service from Lyle & Scott
I recently had an issue with an order and the support team handled everything incredibly fast, professional and friendly. A special thank you to Tracey from Customer Care for the excellent support and smooth communication throughout the whole process.
The replacement arrived very quickly and the entire experience honestly made me even more convinced of the brand. Itâs rare to see customer service at this level nowadays.
Really impressed â both with the products and the people behind the brand. Highly recommended.
2026幎5æ27æ¥
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Lyle & Scott ããã®åç
Hello Timo,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
Weâre absolutely delighted to hear about your positive experience with our Customer Care team. Itâs wonderful to know that your issue was handled quickly, professionally and smoothly from start to finish.
Weâre especially pleased to hear your kind comments about Tracey and the support she provided throughout the process. I will be sure to pass your feedback on to her, as recognition like this truly means a great deal.
Itâs also fantastic to hear that your replacement arrived quickly and that the experience strengthened your confidence in our brand. Your recommendation and support mean so much to us.
Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Customer service
Customer service very easy to correspond with, professional and friendly, it was no real issue, but everything was easy sorted just by a couple of emails...
2026幎5æ21æ¥
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Lyle & Scott ããã®åç
Hello,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you found our customer service team professional, friendly and easy to communicate with. Itâs great to know that everything was resolved smoothly and efficiently through just a few emails.
Providing simple and hassle-free support is something we always strive for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
TOP CLASS CUSTOMER SERVICE
What can I say about L&S is untouchable on how customer service and support should be run. I dealt with an individual named Tracey who helped me immediately without issue, few pictures to confirm issue and new product sent out in a matter of days. Honestly best customer service Iâve had in years , email response couple mins later ⊠TOP CLASS SERVICE L&S AND TRACEY YOU A STAR âïž
2026幎5æ19æ¥
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Lyle & Scott ããã®åç
Hello,
Thank you very much for taking the time to leave us such an incredible 5 star review.
Weâre absolutely delighted to hear about your experience with our customer service team, and especially with Tracey. Itâs wonderful to know that your issue was resolved quickly and smoothly, and that the support you received left such a positive impression.
Weâre particularly pleased to hear your comments about the speed of communication and how efficiently your replacement was arranged. Providing this level of care and support is exactly what we strive for.
I will be sure to pass your fantastic feedback on to Tracey, as recognition like this truly means a great deal.
Thank you again for your kind words and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Really like the quality of yourâŠ
Really like the quality of your clothing and the yellow bird matches with every outfit
2026幎5æ17æ¥
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Lyle & Scott ããã®åç
Hello Saimonas,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that youâre so pleased with the quality of our clothing, and itâs wonderful to know that the iconic golden eagle has become such a versatile part of your outfits.
Your kind feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Nice simple process and good customerâŠ
Nice simple process and good customer service.
2026幎5æ9æ¥
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Lyle & Scott ããã®åç
Hello,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you found the process simple and easy, and that you were pleased with the customer service you received. Providing a smooth and supportive experience is something we always strive for, so itâs great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Absolutely the best customer serviceâŠ
Absolutely the best customer service you could ever wish for, so nice on the phone super helpful, I'm amazed better than 5 â
2026幎5æ12æ¥
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Lyle & Scott ããã®åç
Hello Mike,
Thank you very much for your amazing 5 star review.
Weâre absolutely delighted to hear that you had such a positive experience with our customer service team. Itâs wonderful to know that you found the support helpful and friendly, especially over the phone, and your comment about it being âbetter than 5 starsâ truly means a lot to us.
Providing this level of care and support is exactly what we strive for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Goated experience
2026幎5æ14æ¥
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Lyle & Scott ããã®åç
Hello Edmir,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you had such a great experience with us. Feedback like this is always fantastic to receive, and weâre so pleased we could provide a service that left such a positive impression.
We truly appreciate you taking the time to share your thoughts and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
TrÚs bon service aprÚs la vente et mêmeâŠ
TrÚs bon service aprÚs la vente et même aprÚs le retour
2026幎4æ30æ¥
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Lyle & Scott ããã®åç
Hello Idnasser,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you were pleased with the service you received, both after your purchase and following your return. Providing continued support throughout the entire customer journey is very important to us, so itâs great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Outstanding From Start to Finish
Customer service are second to none from start to finish. There returns and communication are phenomenal as I needed to contact them regarding a recent order and the items being too big but already took the tags off.
I received a reply straight away and the first thing in the morning (less than 12 hours) and was instructed to post the items back. As soon they received confirmation they had been returned I received a refund instantly. I canât recommend them enough!
2026幎5æ1æ¥
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Lyle & Scott ããã®åç
Hello George,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
Weâre absolutely delighted to hear about your experience with our customer service team from start to finish. Itâs great to know that our team was able to assist you quickly and efficiently regarding your return, and that the process was handled smoothly throughout.
Weâre especially pleased to hear that communication was clear and prompt, and that your refund was processed without delay once your return was received.
Your recommendation truly means a great deal to us, and we really appreciate your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
I needed help with my order and IâŠ
I needed help with my order and I received quick , efficient service that resolved my issue, great service- definitely recommend L&S
2026幎5æ1æ¥
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Lyle & Scott ããã®åç
Hello,
Thank you very much for your fantastic 5 star review.
Weâre really pleased to hear that you received quick and efficient support when you needed help with your order, and that your issue was resolved smoothly. Itâs great to know youâd recommend us as well, that means a lot.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Amazing service from Tracy at customerâŠ
Amazing service from Tracy at customer service.
Helped us alm the way
2026幎4æ28æ¥
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Lyle & Scott ããã®åç
Hello Gary,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that you received such amazing service from Tracey. Itâs great to know that she was able to support you every step of the way and provide a helpful and positive experience.
I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer support
I contacted customer support since my order was lost on Its way to me. They placed a replacement order with express delivery that arrived the day after I filed the complain. Excellent support !!
2026幎4æ21æ¥
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Lyle & Scott ããã®åç
Hello Micke,
Thank you very much for your fantastic 5 star review.
Weâre delighted to hear that our team was able to support you quickly after your order was lost and arrange a replacement with express delivery. Itâs great to know that everything was resolved promptly and to your satisfaction.
Providing efficient and reliable support is something we always aim for, so your feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The customer service was second toâŠ
The customer service was second to none. What customer service used to be like and I'm glad I found it again. Problems with ordering and customer service emailed and then telephoned to sort out the issue. I felt appreciated and certainly would purchase from Lyle & Scott again.
2026幎4æ17æ¥
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Lyle & Scott ããã®åç
Hello Joyce,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
Weâre absolutely delighted to hear that you had such a positive experience with our customer service team. Itâs especially great to know that your issue was handled both promptly and personally, and that you felt genuinely supported throughout.
Your comments about the level of service really mean a lot to us, as we always aim to provide the kind of care and attention that makes our customers feel valued.
Thank you again for your kind words and for choosing Lyle & Scott, we look forward to welcoming you back again.
Kind regards,
Customer Support
Lyle & Scott
Jag har inte fått någon hjÀlp alls
Jag har inte fått någon hjÀlp alls. Har ff kvar tröjan som jag uttryckte mitt missnöje med. Jag har bara fått en massa frågor från er aldrig några svar. Många av frågorna har jag fått flera gånger.
Mvh Gun Augustsson
2026幎4æ20æ¥
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Lyle & Scott ããã®åç
Hello Gun,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you feel you have not received the support you needed, and we understand how frustrating this situation must be.
We can confirm that we have responded to all of your support requests and are currently awaiting your reply on the open tickets. We are more than willing to assist you further and work towards a resolution, however we do require your response in order to proceed.
We apologise for any inconvenience caused and would kindly ask that you reply to one of our previous messages so we can continue assisting you as quickly as possible.
Kind regards,
Customer Support
Lyle & Scott
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