Wanted to check on some product details so contacted Lyle and Scott. Very quick and precise communications. More info needed and provided which got me the information I required so I knew if an older... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Zeer! tevreden over de service van Lyle & Scott. Vorig jaar had ik drie truien gekocht die na een paar keer dragen helaas behoorlijk begonnen te pillen. Ik heb een mailtje gestuurd met wat foto's en... もっと見る
企業が回答しました
Bought a t-shirt for my husband's birthday. We noticed a small hole at the back after just one wear. Wasn't sure if it was something he had done or a flaw in the cloth. I contacted customer services w... もっと見る
企業が回答しました
Sono alquanto arrabbiata per la, qualità dei tessuti delle magliette. Acquistate in negozi diversi, di colori diversi, a cifre notevoli, risultate tutte bucate sul davanti nello stesso posto. Lavate a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Quality menswear since 1874.
連絡先
4.4
優良
1709件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The support team is very attentive and...
The support team is very attentive and ready to help.
2026年4月14日
自発的なレビュー
Lyle & Scott からの回答
Hello Eñaut,
Thank you very much for your fantastic 5 star review.
We’re really pleased to hear that you found our support team attentive and ready to assist. Providing responsive and helpful service is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
lyle scott is the best for delivery e…
lyle scott is the best for delivery e for help online..alex
2026年4月14日
自発的なレビュー
Lyle & Scott からの回答
Hello Alex,
Thank you very much for your fantastic 5 star review.
We’re so pleased to hear that you’ve had a great experience with both our delivery service and online support. It’s wonderful to know that our team was able to help you effectively and that everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Colin,
Thank you for taking the time to leave us a 4 star review.
We appreciate you already completing a detailed survey and sharing your feedback with us, it really does help us to improve our service and overall experience.
If there’s anything further you’d like to share, we’re always happy to hear from you.
Thank you again for your time and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quickly responses and understand…
Very quickly responses and understand the customer needs
2026年4月7日
自発的なレビュー
Lyle & Scott からの回答
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received quick responses and that our team took the time to understand your needs. Providing efficient and attentive support is something we always aim for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Unlimited sale, but all the articles are available but out of stock
Order confirmed and 1 minute later cancelled because the items are out of stock. But the next day new order and also cancelled
2026年4月4日
自発的なレビュー
Lyle & Scott からの回答
Hello Chantal,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the confusion caused regarding your order cancellations. We completely understand how frustrating this must have been, especially when your order was confirmed and then cancelled shortly after.
Please note that your order was cancelled as it was flagged by our system due to a potential fraud risk. These checks are in place to help protect both our customers and the business, however we appreciate that this may not have been clearly communicated at the time.
Our Customer Support team would be more than happy to guide you through the next steps to resolve this and help you place your order successfully. Please contact us so we can assist you further.
Kind regards,
Customer Support
Lyle & Scott
Very quick response to query
Very quick response to query. They couldn’t resolve it but I understand the reasons why. Quite impressive AI response.
2026年4月7日
自発的なレビュー
Lyle & Scott からの回答
Hello Ian,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you received a quick response to your query and that you found the explanation helpful, even though we weren’t able to provide the outcome you were hoping for on this occasion.
We appreciate your understanding and your kind comments regarding the service provided.
Thank you again for your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The package was not delivered
The package was not delivered, after contacting post.nl I was told to raise the issue to the sender directly. Response was quick and helpful. The issue was resolved straight away and I received my package. Extremely pleased with the customer service.
2026年3月30日
自発的なレビュー
Lyle & Scott からの回答
Hello Ste,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the delivery, our team was able to respond quickly and resolve the situation for you. It’s great to know that you were kept supported throughout and that your parcel was successfully received in the end.
We’re especially pleased to hear how satisfied you were with the customer service provided.
Thank you for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Recent warranty claim
I recently had to make a warranty claim for an item I purchased online, and I was incredibly impressed by the customer service. I received quick responses, and the issue was resolved promptly. Even when there was a problem with the replacement item, I continued to be treated with great care and professionalism. It truly feels safe to shop online from a company that offers that kind of support and service.
2026年3月30日
自発的なレビュー
Lyle & Scott からの回答
Hello,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with your recent warranty claim. It’s great to know that our team provided quick responses and handled everything promptly, even when there were further issues along the way.
Providing reliable and supportive service throughout the entire process is very important to us, so it’s especially rewarding to hear that you felt confident and reassured when shopping with us.
We truly appreciate your kind feedback and your continued trust in Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The quick respons was very good
The quick respons was very good, but the fact that you could not deliver what I hoped for was not son god.
2026年3月26日
自発的なレビュー
Lyle & Scott からの回答
Hello Hans,
Thank you for taking the time to leave us a 4 star review.
We’re pleased to hear that you were happy with the speed of our response. However, we’re sorry that we were unable to provide the outcome you were hoping for on this occasion.
We understand how disappointing that can be, and we truly appreciate your understanding. Your feedback is important to us and will be shared with the relevant team as we continue to improve our service.
Thank you again for your honest feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Fabulous service
Fabulous service - no trouble at all in resolving an issue where the goods were faulty. Micheal was fantastic.
2026年3月25日
自発的なレビュー
Lyle & Scott からの回答
Hello Friend of Ted,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re delighted to hear that your issue was resolved smoothly and without any trouble, especially in relation to the faulty item. It’s great to know that Micheal provided such fantastic support throughout the process.
I will be sure to pass on your kind comments to Micheal, as feedback like this is always greatly appreciated.
Thank you again for sharing your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Prodotto arrivato nei tempi previsti in…
Prodotto arrivato nei tempi previsti in perfette condizioni
2026年3月24日
自発的なレビュー
Lyle & Scott からの回答
Hello Giammarco,
Thank you for your fantastic 5 star review.
We’re very pleased to hear that your order arrived within the expected timeframe and in perfect condition. It’s great to know everything went smoothly with your delivery.
We truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Der Kundenservice bei Lyle&Scott ist…
Der Kundenservice bei Lyle&Scott ist hervorragend. Es nach einer sehr guten Lösung bei Reklamationen geführt.
Der Kundenservice ist sehr gut erreichbar und der Kontakt zum Shop (hier Outlet Roermond) war hervorragend.
Vielen Dank für die sehr gute und kundenfreundliche Hilfe.
2026年3月24日
自発的なレビュー
Lyle & Scott からの回答
Hello Andreas,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had such a positive experience with our customer service team and that a satisfactory solution was found for your concern. It’s also great to know that you found our team easy to reach and that your contact with our Outlet in Roermond was equally helpful.
Your kind words about the service you received mean a great deal, and we’re pleased we could support you in a customer-friendly and efficient manner.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Risoluzione rapida del prorblema
Risoluzione rapida del prorblema. Poste Italiane ha perso il pacco ma hanno rimandato tempestivamente un nuovo giubbino. Bravi!
2026年3月19日
自発的なレビュー
Lyle & Scott からの回答
Hello Stefano,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that your issue was resolved quickly and that a replacement jacket was sent out promptly after your parcel was lost in transit. While it’s unfortunate that this happened, it’s great to know our team was able to assist you efficiently and get things sorted.
We truly appreciate you taking the time to share your experience and your kind feedback.
Kind regards,
Customer Support
Lyle & Scott
Everything was fine
From very beginning to end, my problem has been solved very efficiently and professionel.
2026年3月18日
自発的なレビュー
Lyle & Scott からの回答
Hello Kadir,
Thank you for taking the time to leave us a fantastic 5 star review.
We’re very pleased to hear that your experience with us was smooth from start to finish and that your issue was handled efficiently and professionally. Providing a seamless and supportive service is always our goal, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and your support.
Kind regards,
Customer Support
Lyle & Scott
Top service
Very fast responses, very nice treatment and finally very successful solved!
2026年3月18日
自発的なレビュー
Lyle & Scott からの回答
Hello Natàlia,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you experienced such a high level of service from our team. It’s great to know that you received quick responses, were treated with care, and that your query was successfully resolved.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Kim,
Thank you for your wonderful 5 star review.
We’re so pleased to hear that you found our team helpful and informative during your experience with us. Providing clear and useful support is something we always aim for, so it’s great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Exzellent Customer Service
Exzellent Customer Service
Questions were anderes promptly And the Problem was resolutes qickly
DHL lost the Package and I received a replacement quickly
Many thanks to Michael from the Customer service
2026年3月4日
自発的なレビュー
Lyle & Scott からの回答
Hello Luca,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our Customer Service team. It’s great to know that your questions were answered promptly and that your issue was resolved quickly, especially following the difficulty with the lost parcel.
We’re particularly pleased to hear that Michael was able to assist you and ensure a replacement was arranged without delay. I will be sure to pass your kind comments on to him, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Deepan,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had a positive experience with our customer service team and that you found our responses to be quick and efficient. Providing timely and helpful support is something we always aim for, so it’s great to know this was reflected in your experience.
Thank you for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Lyle & Scott からの回答
Hello Nico,
Thank you for your excellent 5 star review.
We’re really pleased to hear that you had a great experience with our customer service team. Delivering a high standard of support is something we always strive for, so it’s lovely to know this came across.
We appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
The service was super nice
The service was super nice! Very kind and problem solved in a fast and nice way!
2026年3月11日
自発的なレビュー
Lyle & Scott からの回答
Hello Alicia,
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had such a positive experience with our team. It’s wonderful to know that the service you received was kind, helpful and that your issue was resolved quickly.
Your feedback means a great deal to us and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
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