Lyle & Scott レビュー 

Lyle & Scott からの回答

2026年3月13日

Hello Andrii,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and the frustration caused regarding your Jacket.

We completely understand how disappointing it must be to experience an issue with a new item, particularly when it concerns the quality or finish of the product. While our warranty and replacement process is linked to items purchased through authorised retailers, we appreciate that this situation has been frustrating for you, especially as you were simply looking to obtain a replacement button.

Please be assured that your feedback has been noted and will be shared with the relevant team, as comments like yours are important in helping us review and improve our processes and customer experience.

We are sorry again that this situation has left you feeling disappointed and we appreciate you bringing it to our attention.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月13日

Hello Siobhan,

Thank you for leaving us a fantastic 5 star review.

We’re very pleased to hear that you received a quick response and found our team helpful when assisting you. Providing prompt and supportive service is something we always strive for, so it’s great to know this was reflected in your experience.

We truly appreciate you taking the time to share your feedback.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月13日

Hello Rene,

Thank you very much for your fantastic 5 star review.

We are delighted to hear that you were already a fan of the Lyle & Scott brand and that your recent experience with our Customer Care team made your impression even stronger. It’s wonderful to know that Micheal was able to provide you with excellent assistance and support.

I will be sure to pass your kind comments on to Micheal, as feedback like this is always greatly appreciated.

Thank you again for taking the time to share your experience and for your continued support of Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello David,

Thank you for taking the time to leave us a wonderful 5 star review.

We are very pleased to hear that you had a positive experience with our Customer Support team via email. It’s great to know that we were able to assist you promptly and arrange your replacement quickly.

Your feedback is greatly appreciated, and we’re glad we could resolve this for you smoothly.

Thank you again for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello Phil,

Thank you very much for your 5 star review.

We are delighted to hear that you received a quick response and that our team was able to assist you with clear and accurate information. It is great to know that your question was answered precisely and that you found our staff knowledgeable and helpful.

We really appreciate you taking the time to share your experience and your kind feedback.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello Rino,

Thank you for taking the time to share your feedback. We are very sorry to hear that you are still waiting for an update regarding your parcel.

This is certainly not the experience we want for our customers, and we understand how frustrating it can be when you are awaiting information about your order. Our Customer Support team would be more than happy to look into this for you and provide an update.

Please contact us at your convenience with your order details so we can investigate this further and assist you as quickly as possible.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello Matthias,

Thank you very much for taking the time to leave us such a wonderful 5 star review.

We are delighted to hear that you found our support to be so helpful and that our team made such a positive impression. It is especially great to know that our staff were friendly and focused on resolving your query efficiently.

Feedback like this is always greatly appreciated, and I will be sure to share your kind comments with the team.

Thank you again for choosing Lyle & Scott and for sharing your experience.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello Finn,

Thank you for taking the time to leave us a wonderful 5 star review.

We are very pleased to hear that you had such a positive experience with our support team. Our goal is always to provide friendly and helpful assistance, so it is great to know that our team was able to deliver this for you.

Your feedback is greatly appreciated and will be shared with the team.

Thank you again for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月9日

Hello Chris,

Thank you very much for your fantastic 5 star review.

We are delighted to hear that you had a great experience with our customer service team. Providing helpful and efficient support is very important to us, so it is wonderful to know that this was reflected in your experience.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle & Scott

Lyle & Scott からの回答

2026年3月4日

Hello Donna,

Thank you very much for your 5 star review. We are delighted to hear that your complaint was handled quickly and efficiently, and that the outcome was satisfactory for you.

While we are sorry that you needed to raise a concern in the first place, it is reassuring to know that our team was able to resolve the matter in a way that met your expectations. Providing fair and timely resolutions is extremely important to us at Lyle & Scott.

We truly appreciate you taking the time to share your experience and your feedback means a great deal to the team.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年3月4日

Hello Sarah,

Thank you very much for your fantastic 5 star review. We are so pleased to hear about your positive experience when speaking with Tracey regarding your order.

It is wonderful to know that she was polite, clear in her explanations and able to assist you effectively. We are also glad to hear that your parcel has now been safely received. I will be sure to pass your kind comments on to Tracey, as recognition like this means a great deal.

We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年3月4日

Hello,

Thank you for your lovely 5 star review. We are delighted to hear that you received a swift and helpful response from our Customer Service team.

Providing prompt and supportive assistance is something we place great importance on at Lyle & Scott, so it is wonderful to know this was reflected in your experience.

We truly appreciate you taking the time to share your feedback and hope to assist you again in the future.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年3月4日

Hello Jas,

Thank you very much for your fantastic 5 star review and for your continued support of Lyle & Scott. We are delighted to hear that you have consistently found our products to be of good quality.

We are sorry to learn that your new jacket had a fault, especially as it was a Christmas gift, but it is wonderful to know that our customer service team was able to resolve this quickly for you. Ensuring you were kept informed and confirming safe delivery of the replacement are all part of the service we strive to provide.

Your comments about our team being top notch and your recommendation truly mean a great deal to us. Feedback like this is incredibly rewarding and will certainly be shared with everyone involved.

Thank you again for taking the time to share your experience.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年3月4日

Hello Helen,

Thank you so much for your wonderful 5 star review. We are delighted to hear that your issue was resolved on the very same day it was raised.

Providing prompt support and keeping our customers fully informed throughout the process is something we take great pride in, so it is fantastic to know that our communication met your expectations.

Your kind words about our customer service team are truly appreciated and will be shared internally. Feedback like this means a great deal to us all.

Thank you again for taking the time to share your experience.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年3月4日

Hello Neil,

Thank you very much for your fantastic 5 star review. We are so pleased to hear that you had a positive experience with our customer service team.

We are sorry that your jumper was faulty, however it is great to know that once the evidence was provided, the replacement was arranged quickly and sent out without delay. Ensuring issues are resolved promptly is very important to us.

Tracey will be especially happy to read your kind comments. I will be sure to pass your feedback on to her, as recognition like this means a great deal to the team.

We truly appreciate you taking the time to share your experience and for your support.

Kind regards,
Customer Support
Lyle and Scott

Lyle & Scott からの回答

2026年2月24日

Hello Matthew,

Many thanks for taking the time to leave us a 5 star review! We are very pleased to hear that our Customer Support team we able to assist here.

Your feedback is incredibly valuable to everyone here at Lyle & Scott, and we are grateful that you took the time to share your experience.

If there is ever anything further we can assist you with, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月23日

Hello Gregory,

Thank you very much for your wonderful 5 star review. We are so pleased to hear that you found our customer service team to be responsive and polite.

While we are sorry that the outcome was not the news you were hoping for, it truly means a great deal to us that you still felt the service provided could not be faulted. We always strive to communicate clearly and respectfully, even when the circumstances are not ideal, so your understanding and kind words are greatly appreciated.

Your feedback is incredibly valuable to everyone here at Lyle & Scott, and we are grateful that you took the time to share your experience.

If there is ever anything further we can assist you with, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月23日

Hello Carlo,

Many thanks for taking the time to leave us a review. We are disappointed to read this as we did reply to yourself on the 6th of Feb 12 minutes after you sent us a ticket. We are still waiting on any acknowledgement from yourself. Our customer support team advised that you would need to contact the courier directly as you inputted the wrong address on your order. As we advise on our website FAQ’s we strongly encourage customers to take time when placing their orders.

We would be more than happy to support in getting this resolved for you, but we need a response from yourself on what the correct address is?

We have also had zero communications from the carrier about this as the process after the order ships is the customer needs to contact the carrier to change this with them directly.

Our customer support team have contacted you again and we are looking forward to your reply.

Kind Regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月20日

Hello Martyn,

Thank you very much for your wonderful 5 star review. We are so pleased to hear that you had a great experience with us.

It is fantastic to know that our customer service team responded to your questions in a timely manner and that your order arrived promptly and nicely packaged. We always aim to provide a smooth and efficient service from start to finish, so your kind comments mean a great deal to us.

We are especially pleased that you were happy with both your order and the polite and efficient support you received from the team at Lyle and Scott.

Thank you again for your support. If we can assist you with anything in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月20日

Hello Jonathan,

Thank you so much for your wonderful 5-star review. We are absolutely delighted to hear that you experienced outstanding customer care with us.

Providing a prompt, personal service is something we genuinely pride ourselves on at Lyle and Scott, so it is fantastic to know that this stood out to you. We are especially pleased that arranging your replacement was straightforward and that our follow-up gave you confidence that everything had been resolved to your satisfaction.

Your comments about how different your experience felt compared to typical customer service truly mean a great deal to our team. Feedback like yours motivates us to continue delivering the level of care our customers deserve.

Thank you again for taking the time to share your experience. If we can assist you with anything in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott