Lyle & Scott レビュー 

Lyle & Scott からの回答

2026年2月19日

Hello Ben,

Thank you very much for taking the time to leave us such a fantastic 5 star review. We’re absolutely delighted to hear that our customer service team were able to respond to your complaint promptly, kindly, and in an accommodating manner.

While we’re sorry that not everything went smoothly initially, it’s wonderful to know that the way your concerns were handled left you with such a positive impression. Providing supportive and solution-focused service, especially when things don’t go to plan, is exactly what we strive for.

Your continued loyalty truly means a great deal to us, and we’re so pleased we could turn your experience into a positive one.

Thank you again for your valued support of Lyle & Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月19日

Hello Christine,

Thank you very much for taking the time to leave us such a fantastic 5 star review. We’re absolutely delighted to hear that you found everything great and that our team were friendly and helpful throughout your experience.

Providing welcoming and supportive service is something we truly pride ourselves on, so it’s wonderful to know this came across during your visit.

Your kind feedback means a great deal to the team, and we truly appreciate your support of Lyle & Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please don’t hesitate to get in touch.

Kind regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月18日

Hello Richard,

Thank you for taking the time to leave your feedback. We’re very sorry that the product you received was faulty and did not meet the quality you expected. We completely understand how disappointing this must have been.

At the same time, we’re pleased to hear that our customer service team was able to respond promptly and that your refund was processed quickly. Ensuring a smooth and efficient resolution is something we take very seriously, and it’s wonderful to know that this part of your experience met your expectations.

Your feedback is important to us and will help us continue improving the quality of our products and service. We hope to have the opportunity to provide a flawless experience for you in the future.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hello,

Thank you for sharing your feedback, and we are very sorry to hear about your recent experience. We truly value long-term customers like you, and we completely understand how disappointing it must have been to receive items that did not meet the standard you’ve come to expect from our products.

Regarding your recent order through the House of Fraser online store, we do ask for photos of affected items so we can properly assess quality issues and ensure the best solution for you. We never received any response from yourself after multiple chasers.

While House of Fraser handles the refund or replacement process for online orders purchased through their site, we are committed to supporting you as much as possible as stated. Once we have the photos of the affected items, we can advise on next steps and work with the retailer to help resolve the matter.

We would kindly ask if you can reply and share the photos so we can share guidance on the next steps.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hello Gareth,

Thank you very much for taking the time to leave us such a fantastic 5 star review. We are absolutely delighted to hear about your positive experience.

We understand how disappointing it can be when an item isn’t quite the right size, especially when it’s no longer available online. It’s wonderful to know that our team was able to locate the correct size for you in our warehouse and arrange the exchange smoothly. Going the extra mile to find a solution is exactly the level of service we strive to provide.

Your kind comments about our customer service truly mean a great deal to the team, and we’re so pleased we were able to ensure you received the item you wanted.

Thank you again for your valued support of Lyle and Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hello,

Thank you for bringing this to our attention, and we are sincerely sorry to hear about your experience.

While our returns and refunds are processed automatically through our system once an item is received, on this occasion the refund was unfortunately not completed as expected. We want to reassure you that this was not 'forgot ' about however, we fully appreciate how frustrating it must have been to see your return delivered and then have to contact us to have the refund issued.

This is certainly not the level of service we aim to provide, and we truly apologise for the inconvenience caused. Your feedback is being taken seriously and will be reviewed internally to help ensure this does not happen again.

As soon as you contacted us, our team prioritised your case and resolved the matter well within our service timeframe. Nevertheless, we completely understand that you should not have needed to chase this in the first place.

If there is anything further you would like us to look into, please do not hesitate to get in touch. We appreciate you taking the time to share your feedback.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hello Taras,

Thank you very much for taking the time to leave us a fantastic 5 star review. We are absolutely delighted to hear that your experience was handled quickly and professionally.

Providing efficient, straightforward, and high-quality service is exactly what we strive for, so it’s incredibly rewarding to know this was reflected in your experience. Your kind feedback truly means a great deal to our team.

We greatly appreciate your support of Lyle and Scott and look forward to welcoming you back again soon. If you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hello Aamir,

Thank you very much for taking the time to leave us a fantastic 5 star review. We are absolutely delighted to hear that you found our team very supportive.

Providing helpful, understanding, and responsive assistance is something we truly strive for, so your kind words mean a great deal to us. It’s always incredibly rewarding to know that our support made a positive difference to your experience.

Your feedback will be shared with the wider team, as recognition like this encourages us to continue delivering the high level of service our customers expect from Lyle and Scott.

Thank you again for your support. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月16日

Hello Sebastian,

Thank you very much for taking the time to leave such a fantastic 5 star review. We are absolutely delighted to hear about your experience.

We are very sorry that your original parcel appeared to go missing in transit, and we completely understand how frustrating that must have been. However, it is wonderful to know that our customer support team was able to step in quickly, arrange a replacement without any stress, and ensure it reached you promptly. Providing friendly, efficient, and straightforward support is exactly what we strive for.

We also truly appreciate your honesty in returning the original parcel when it unexpectedly arrived. Your understanding and cooperation mean a great deal to us, and we are pleased that the gesture of a discount voucher was a nice surprise.

While shipping issues can occasionally happen, we are committed to making sure the resolution is handled smoothly and professionally, so it is incredibly rewarding to know we achieved that for you.

Thank you again for your kind words and for your continued support of Lyle and Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月16日

Hello Debby,

Thank you very much for taking the time to leave your wonderful 5 star review. We are delighted to hear that, although an item was missing from your order, the issue was resolved quickly for you.

We are especially pleased to know that Micheal was able to assist and sort this out promptly. Providing efficient and supportive service when things do not go to plan is something we truly strive for, so it is fantastic to hear that this resulted in an excellent experience for you.

We will be sure to pass your kind comments on to Micheal and the wider team.

Thank you again for your generous feedback and for supporting Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月18日

Hola Beatriz,

Gracias por compartir sus comentarios, y lamentamos mucho la experiencia que ha tenido con su pedido reciente. Entendemos completamente lo frustrante que debió ser ver su pedido marcado como entregado cuando en realidad no había llegado, y le pedimos disculpas sinceramente por la confusión y las numerosas gestiones que tuvo que realizar.

También lamentamos las complicaciones adicionales relacionadas con el ajuste de precio y la eventual cancelación de su pedido. Esto ciertamente no refleja el nivel de servicio ni de profesionalidad que nos esforzamos por ofrecer, y sus comentarios se revisarán internamente para evitar situaciones similares en el futuro.

Aunque entendemos su decepción y la frustración que esto ha causado, queremos asegurarle que su experiencia se toma muy en serio. Si está dispuesto, nos gustaría tener la oportunidad de revisar su caso con más detalle y ver si hay alguna manera de compensarle.

Le pedimos sinceramente disculpas por los inconvenientes y esperamos que en algún momento pueda reconsiderar nuestra marca.

Atentamente,
Atención al Cliente, Lyle and Scott

Lyle & Scott からの回答

2026年2月16日

Hello Karl,

Thank you for taking the time to leave your review. We are really pleased to hear that you found our customer service to be excellent. That is wonderful feedback for our team.

We are sorry to learn that there were a few issues with the delivery. We completely understand how frustrating this can be and appreciate you bringing it to our attention. While delivery is handled by our courier partners, we certainly take your feedback on board and will continue working to improve the overall experience.

If there is anything further you would like us to look into regarding your order, please do not hesitate to reach out. We are always here to help.

Thank you again for your feedback and for supporting Lyle and Scott.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月17日

Hello Luka,

Many thanks for taking the time to leave us a review. We are disappointed to see that you have left a one star review. After looking on our system we are sorry to say that we have no record of an order being placed in your name.

We have also had no email or call from yourself regarding this therefore we would kindly ask if you can contact us as soon as possible so we can help where we can.

We look forward to you contacting us.

Kind Regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月16日

Hello Rui,

Thank you very much for taking the time to leave your review and for your honest feedback. We’re really pleased to hear that you were happy with the communication from our team throughout your order.

We’re sorry to learn that your experience was impacted by the shipping process once the parcel arrived in Portugal. We understand how frustrating this can be, especially when everything else has gone smoothly. While local delivery is handled by our courier partners in the destination country, we absolutely take your experience seriously and will use your feedback to review this with them.

If there were any specific issues with the delivery, please do not hesitate to reach out to us directly so we can look into this further and see how we can help.

Thank you again for your feedback and for supporting Lyle & Scott.

Kind regards,
Customer Support, Lyle & Scott

Lyle & Scott からの回答

2026年2月13日

Hello Roel,

Thank you very much for taking the time to leave your 5-star review. We are pleased to hear that you had a positive experience with our aftersales support when you needed assistance.

Providing reliable and responsive service, especially when resolving an issue, is extremely important to us. It’s great to know that our team was able to support you when it mattered most.

Thank you again for your feedback and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月13日

Hello,

Thank you very much for taking the time to leave your wonderful 5-star review. We are absolutely delighted to hear that you found our customer service to be exceptional.

Although your gilet was out of warranty, we are so pleased that we were able to provide a positive resolution for you, and that Micheal supported you every step of the way. Going above and beyond for our customers is something we truly strive for, so it is fantastic to know this helped restore your belief in customer service.

We will be sure to pass your kind words on to Micheal and the wider team.

Thank you again for your generous feedback and for your continued support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月13日

Hello Stephen,

Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that our team was so helpful, resolved all of your concerns, and followed up to ensure you were completely satisfied.

Providing attentive, thorough, and personable customer service is extremely important to us, so it is wonderful to know that this was reflected in your experience. Your feedback truly means a lot to our team.

Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月13日

Hello Emanuele,

Grazie mille per aver condiviso la tua esperienza con noi e per averci lasciato una recensione a 5 stelle. Siamo davvero felici di sapere che il nostro servizio clienti si sia mostrato completamente a tua disposizione, supportandoti fino alla risoluzione del problema.

Offrire un’assistenza attenta, disponibile e orientata alla soluzione è per noi una priorità assoluta, quindi è molto gratificante sapere che la tua esperienza sia stata così positiva.

Grazie ancora per le tue parole e per il tuo supporto a Lyle and Scott. Se dovessi aver bisogno di ulteriore assistenza in futuro, non esitare a contattarci.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月13日

Hello Stephen,

Thank you very much for taking the time to leave your 5-star review. We are thrilled to hear that you received superb service and that you feel our clothing is second to none.

Providing high-quality products alongside excellent customer service is extremely important to us, so it is fantastic to know that your experience reflected this. Your kind feedback truly means a lot to our entire team.

Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Lyle & Scott からの回答

2026年2月13日

Hello Nello,

Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that you found our customer service to be excellent and that your issue was resolved quickly and accurately.

Providing efficient, reliable, and approachable support is extremely important to us, so it is wonderful to know that your experience reflected this. Feedback like yours means a great deal to our team.

Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott