Mark Ryden USA Official Store レビュー 

Mark Ryden USA Official Store からの回答

2024年1月5日

Dear Joanna, thank you very much for a positive review. Please accept our apology in reply delay caused by Christmas period. Enjoy your backpack!

Mark Ryden USA Official Store からの回答

2024年1月5日

Dear Diana, thank you very much for your comment. We are very sorry for delivery after the Christmas. Pre-Christmas time is very challenging for every shipping company and can lead to delays. However, I would like to mention that we delivered your order still in time, because your order was placed 10th December with Economy Shipping (1-2 days for order processing + 10-18 days for shipping) and delivered 28th December (18 days). Thank you for understanding and warm greetings! Kelly

Mark Ryden USA Official Store からの回答

2024年1月5日

Dear Michael,

thank you for your comment. Let me comment your experience from our side. Firstly, you asked us to cancel your first order, because you wanted to apply a discount voucher. You placed your new order 3 days later. After placing your second order you didn't fill properly your address, which led to shipping delay. Our forwarder UPS contacted us with information, that the apartment number is missing or incorrect in your address. We contacted you to advise the correct /detailed address to be able to deliver your package. Unfortunately, the reason for the delayed delivery was the uncompleted address provided during the checkout.

With kind regards,
Kelly

Mark Ryden USA Official Store からの回答

2023年11月23日

Thank you very much Donal! Enjoy your sling bags!

Mark Ryden USA Official Store からの回答

2024年1月5日

Dear Tomas, thank you for your positive review! Enjoy your backpack! Kelly

Mark Ryden USA Official Store からの回答

2023年10月27日

Dear Charles,

Thank you for your feedback regarding the shipping cost for your recent backpack purchase. We would like to address your concerns and provide further clarification.

The shipping cost associated with your backpack order is due to the special transport box required for this particular model. This backpack cannot be folded like some other models, necessitating a custom packaging solution to ensure the safe delivery of your product. This is standard practice for items that cannot be easily compacted, and we communicate this clearly to our customers.

Upon reviewing your order, we found that we confirmed the shipping cost to you via email before you placed your order.

It's puzzling, however, that you proceeded with the order despite having concerns about the shipping fee. We prioritize honest and open communication and are committed to providing you with all the necessary information for informed decision-making. If the shipping cost for this specific backpack did not meet your expectations, it would have been more prudent to reconsider your purchase or inquire about alternative options before completing the order.

Sincerely,
Mark
Customer Service Specialist

Mark Ryden USA Official Store からの回答

2023年9月24日

Dear Mert,

thank you for your message. I am sorry for the delay in our reply. We were receiving a large number of orders last week and it was, unfortunately not possible to reply to you sooner. Also, please understand that we are not working on weekends, so there is usually no possibility to reply to you on weekend days from our customer team.

Shipping of your order was delayed by 2 days because we were waiting for your reply with your ID number, which is requesting your Turkish government for each shipment. 

Your order has been already shipped and will arrive on time as our shipping policy promises with a possible delay of 2 days caused by an email conversation about your ID number.

Thank you for understanding,

Kelly

Mark Ryden USA Official Store からの回答

2023年8月15日

Dear Jean,

I hope this message finds you well. I wanted to personally address the concerns you raised in your recent review. We take customer feedback seriously and strive to ensure a positive shopping experience for all of our valued customers.

Firstly, I apologize for any confusion or inconvenience you may have encountered. Our records indicate that your order #1263 has been successfully processed and dispatched. However, I couldn't locate any information regarding an order #1016. It appears that this order might have been placed with a different online store, specifically the "Mark Ryden Global" eshop. Please note that we are not affiliated with this eshop and, as such, cannot access or address issues related to orders placed there.

It's important to emphasize that we have received similar feedback from other customers who have expressed concerns about their experiences with Mark Ryden Global. We want to assure you that we take your feedback seriously, and we are committed to maintaining the highest standards of service and transparency. However, it's crucial to recognize that these reviews do not pertain to our operations and are beyond our control.

If you have any further concerns or questions about your order #1263, please do not hesitate to contact us. We are here to assist you and ensure that your concerns are resolved promptly.

Once again, I apologize for any confusion or frustration you may have experienced. Your feedback is valuable to us, and we appreciate your understanding as we work to address this matter.

Thank you for giving us the opportunity to clarify this situation, and we hope to have the chance to serve you better in the future.

Best regards,
Kelly

Mark Ryden USA Official Store からの回答

2023年5月14日

Hi Kyle, we are going to update you with information, that we fully refunded you payment. Reason for this is unclear information from your side - you mentioned here in your review, that you wish to refund your payment, however we didn't receive any email from your directly. Although there was no reason for refund as explained in our reply bellow, we decided to refund you in full amount.

Hi Kyle - I see you left a 1 star rating. Thank you for the feedback. You mentioned that our customer service is trash. We are sorry to hear that. Our customers usually say the opposite. You sent us just one email today and we are very sorry to hear this negative feedback. Regarding the shipping time, please take a look on Shipping Policy. You placed your order on Sunday, which is not working day for our teams. According to policy, we reserve 1-2 days for processing the order, which ends today. We are going to ship your order tomorrow, which will arrive on time according to the shipping times. We hope that you will receive your order soon and will enjoy Mark Ryden backpack!

Kelly,
Customer Service Specialist

Mark Ryden USA Official Store からの回答

2023年3月10日

Dear Matthew,
we are happy for your honest review. We would like to kindly react that delivery times of your order fully corresponds with our shipping policy. Your order has been placed March 5th. According to our policy, we reserve 24 hours to proceed your order. Parcels shipped by Express Shipping, which you have ordered, comes within 3 - 6 business days (again, clearly mentioned at the check-out). When you then calculate expected shipping day, the latest day for receiving your order is March 14th. According to tracking number of your order, this is now the expected day of delivery. From our experience, in 99% is shipment always even faster, because DHL keeps few extra days as back-up.
Again, thank you very much for your review and we hope that you will enjoy your backpack very soon!
Kind Regards,
Catherine, Customer Service Specialist

Mark Ryden USA Official Store からの回答

2023年3月7日

Thank you very much, Elis!

Mark Ryden USA Official Store からの回答

2023年2月15日

Dear Anthony,
thank you very much for your review. We’re thrilled to hear you enjoyed your experience.

Mark Ryden USA Official Store からの回答

2023年2月14日

Dear ima lali, based on the tracking number, your order has already been delivered on February 10th, which fully corresponds with shipping times for standard shipping, which you selected. For faster delivery you may choose express delivery with your next order. We always do our best to make our customer happy however we can't accept your false review. Looking forward to your feedback.