Masterclass Kitchens® レビュー 92

TrustScore 5段階評価の4

3.8

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5つ星のうち5の評価

Craftsmanship of the furniture is excellent coupled with a brilliant installer. There was a good choice of colours and really like the handless soft close doors.

企業が回答しました

5つ星のうち5の評価

After choosing Masterclass when replacing our kitchen a year ago, we didn't need to consider another brand when it came to revamping our Utility. We're really please with the result - despite opting... もっと見る

企業が回答しました

5つ星のうち5の評価

We purchased out bespoke kitchen, designed by Barnie Jones from ASE plumbing and Heating supplies Ltd. We chose a Masterclass Hardwick kitchen in 3 colours The island unit in Vintage Rose - the oven/... もっと見る

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5つ星のうち1の評価

White gloss kitchen doors look lovely, however the one for the integrated washing machine split it was replaced and split again within 10 months. Contacted Neff who are certain there is nothing w... もっと見る

企業が回答しました

企業情報

  1. 家具製造業者
  2. 木製家具職人

当該企業による記述

Made in the UK since 1975 and available from 140+ retailers nationwide.


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3.8

ほぼ満足

TrustScore 5段階評価の4

92件のレビュー

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5つ星のうち5の評価

Very impressed with Masterclass…

Very impressed with Masterclass kitchens from the design concept, to the installation of our kitchen and utility and boot room ! The quality is superb and loving our new rooms!

2022年3月23日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Paul!

Thank you ever so much for your excellent feedback, we're delighted to hear that you're so impressed with your Masterclass Kitchen (and Utility/Boot Room)!

We wish you a long and happy future with your Masterclass Spaces.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Masterclass kitchen supplied by ASE Ludlow

I recently had a Masterclass kitchen (and utility room) installed by ASE Plumbing & Heating Supplies Ltd Ludlow.

The Masterclass product chosen was a H-Line Sutton Silk Highland Stone & Ligna Mayfield Oak kitchen with Highland Stone & Portland Oak Cabinets with Graphite Handle rails.

Masterclass signature items included in the kitchen:
* 2 x corner pull-outs to maximise space;
* 2 x 300mm pull-out Magna space larder towers and
* Stainless steel Blum Drawers

As our utility room is narrow, we used the same Sutton Silk Highland Stone materials and had a bespoke design built on-site.

The Masterclass product is excellent quality and well worth the investment. Each item is user-friendly, robust and solid. All cupboards and drawers open smoothly and are well designed for family life. I cannot find any fault with any of the Masterclass product. Put simply, you get what you pay for.

Our experience dealing with ASE from the initial stages of selecting the right product to finally getting the kitchen and utility room installed has been overwhelmingly positive.

The ASE design process is lengthy to ensure that you make informed choices to create and achieve a space that you will enjoy for years to come. We found all ASE staff to be friendly, professional, helpful and knowledgeable.

The ASE team work hard to deliver a quality product in the most effective manner, always considering their customers needs. The installation team are diligent with attention to detail which ensures the successful completion of your project. I have no hesitation in recommending either Masterclass kitchens or ASE.

2022年8月10日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Ali,

Thank you ever so much for the delightful review, we're incredibly proud of the service provided by the teams at Masterclass Kitchens and ASE Ludlow. ASE are a superb Kitchen retailer who can be trusted to provide a top service and product to any customer.

We wish you a lovely future with your space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Absolutely beautiful kitchen

Absolutely beautiful kitchen. The walnut insides are almost as pretty to look at as the fronts that we actually went for. Wonderful glides of the drawers and the choice of the different types was just perfect. Highly recommend a Masterclass Kitchen especially if fitted by Taylor Made DBK.

2022年9月4日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Bethan,

Thank you ever so much for leaving this lovely review. We're really grateful for the kind words, and delighted that Taylor Made were able to provide you with such a fantastic service!

We wish you a lovely future with your Masterclass Kitchen.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Our Masterclass Kitchen was fitted by…

Our Masterclass Kitchen was fitted by Owen Williams Kitchens in Coalville. We went for the H Line design with light grey and mayfield oak doors. The handle rail is titanium.
We experienced an excellent service and would highly recommend both Owen Williams and the quality of Masterclass Kitchens.

2022年6月30日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hey Vicky,

Great to hear! We're incredibly pleased that Owen Williams Kitchens offer a service that we can be proud of at Masterclass Kitchens, and can provide you with such a fabulous sounding kitchen!

We wish you a lovely future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Best Kitchen Yet!

Over the years we have had many kitchens fitted but have to say this is the best one yet!
We went to ASE Kitchens & Bathrooms in Ludlow who were first class in their dealings with us; they provided a full service from listening initially to my requirements, advising, designing, through to fitting the kitchen and utility.
We chose the Masterclass H-Line in Sutton Silk - Autumn Blush with a complimentary oak finish to some units.
Some of the features I am especially pleased with are the wall bi-fold units which fold upwards, the Vela bins (so useful) and the Hi-Line base unit with pull out drawers; so easy to reach everything. The drawer systems in some of the other units are also good to use, pulling out smoothly and closing with a soft close and the Le Mans corner unit makes good use of hard to reach areas.
We are absolutely thrilled with the Masterclass kitchen and utility, its proving to be extremely hard wearing and the service from ASE was second to none.
Have already recommended Masterclass kitchens to others as well as ASE Kitchens & Bathrooms.

2021年11月26日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hello!

What a lovely review to read! We're delighted that you're so thoroughly pleased with your Masterclass Kitchen. ASE Kitchens are a superb retailer who we are proud to work alongside.

We wish you a lovely future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Kitchen transformation

Our Masterclass kitchen installed by the wonderful people at Tu Mewn has transformed our home. I adore my corner pantry cupboard, and the quality of the cabinets is superb, I cannot recommend highly enough.

2022年8月25日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Jane!

Thank you ever so much for taking the time to leave us a lovely review, it really means a lot to us here at Masterclass Kitchens. Tu Mewn are a wonderful retailer, and their service is always assured of being high quality.

We hope you have a lovely future with your new kitchen.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Top of the range and beautifully practical.

The quality of a Masterclass kitchen is second to none. The ease of the soft-close cupboard’s and drawers to the highly desired colour scheme’s. We have had many kitchens over the years, the usual High St brands. None of them feels and looks like the Masterclass range. From the clips inside the cupboards to the handles and the kidney corner pull-out unit, all of it, beautifully practical! With thanks to @teifikitchens Cardigan for top quality installation.

2022年8月21日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Karen,

Thank you ever so much for this lovely review, it's delightful to hear of the wonderful experience that you've been provided with Teifi Kitchens. Our Masterclass retailers are integral for us to provide our Kitchens across the UK, and we're ecstatic that they've conveyed our product in such a positive way!

We wish you the happiest of futures with your new Kitchen.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

We are absolutely thrilled with our new…

We are absolutely thrilled with our new kitchen. We chose the Marlborough range in ivory.
From our initial visit to Jones Britain showroom to completion of the works the process was seamless and on time.
The design met all our expectations, making the kitchen more efficient and a joy to work in.
The trades persons were professional and tidy and kept us informed as the fitting progressed.
The quality of the kitchen is first class, we thoroughly recommend Masterclass Kitchens and Jones Britain.

2022年8月18日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hello there!

This is a lovely review to read, and we're absolutely delighted with the service you received from our partners at Jones Britain, as well as how happy you are with your Masterclass Kitchen.

We wish you a lovely future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Great product and service

We have recently had a new masterclass kitchen and are super happy with it, we purchased it from wisteria kitchens, who were also very helpful. They walked us through all the different design features and finishes. After looking at many different kitchen brands we felt that masterclass just stood out over the others, we are especially happy with the internal magic pullout as they look really special with the oak matching the units. Whilst we were in the showroom we got to meet Tom the rep from masterclass who was again extremely helpful. As soon as we left wisteria’s showroom we both agreed we were in safe hands as it is quite a daunting and stressful process buying a kitchen. We love entertaining and showing it off to friends, and I must say it’s been fitted beautifully by wisteria, they made the whole experience a seamless one. We definitely would recommend both masterclass and wisteria to everyone. A class above the rest !

2022年8月15日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Mike,

We're delighted to hear that you were provided with such an exceptional experience by Wisteria Kitchens. Our company can only operate if our family of retailers are trusted, and it's wonderful to know that Wisteria have gone above and beyond in demonstrating that.

We wish you can spend a long and happy future with your kitchen.

- Jordan, the Masterclass Kitchens team.

5つ星のうち1の評価

Poor quality product and poor customer service

We had a Masterclass kitchen fitted by a local company in June 2020. We were really pleased with the kitchen when first fitted and gave fabulous reviews. However the problems began within 3 months or so. One of the larder doors warped at the top - this was replaced by the fitters without question. Next the hinges on a bridging cupboard prevented it from closing properly - again sorted out by the fitters. But most concerning was the painted finish on the doors. Along the edges of the shaker style doors cracks started to appear in the paintwork within 3 months of fitting and this has happened to a number of doors and drawers now. The fitter asked the Masterclass rep to inspect the doors as clearly there was a fault with the painted finish. The rep took several months to visit. The rep was pleasant and took photos of the flaws etc but didn’t indicate what the response would be. We then didn’t hear back for several weeks. Eventually the fitters were told by Masterclass that the fault was due to our cleaning regime ( despite never asking what that was so how would they know?) and refused to rectify the damage. They simply dismissed it and never enquired how we clean actually clean the doors. We clean the cupboard doors with a damp cloth only and never having put cleaning agents on the doors it was really frustrating to be accused of otherwise. If the damage was due to our cleaning regime then I would be interested to know why not all the doors are affected? The cupboards themselves are sturdy although the drawers don’t run as smoothly as they did when new and have come off the runners at times. We bought a Masterclass kitchen by recommendation believing it to be a quality product and one which would last for years. Sadly this has not proved to be the case. I cannot comment on all the finishes but our experience with the painted finish has been a very negative one and the response of Masterclass accusing us as customers as not caring for a kitchen that we spent a considerable sum of money on is beyond disappointing.

2022年8月12日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi there,

We are really disappointed to hear that you are not entirely happy with your Masterclass Kitchen.

We would like to look into the issues you have raised in your review. Could you please send the following information to hello@masterclasskitchens.co.uk -
The retailer that you purchased your kitchen from, an order number and full name, address and contact details.

We look forward to hearing from you.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Garden Bar

Ordered Lithium Graphite kitchen wall units from Britannia Design to build garden bar, units are very strong as 22mm thick rather than others 18mm. Finished result looks amazing, very professional.
Delivered on-time to required room, very well packaged and no damage.

2022年8月9日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Jamie!

Thank you ever so much for your review, it's great to hear such lovely words being spoken about our kitchen designs. We hope that our high build quality can reflect on you for a long time to come.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Master class kitchen

We chose a master class when renovating Our house and we were not disappointed! From start to finish there were no problems at all, and they couldn’t do enough for us! The product in itself is faultless and of a very high quality, we are very pleased and will be for many years to come!

2022年8月4日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hey Ben,

Great! It's excellent to hear that you trusted Masterclass Kitchens to build your Dream Space, and incredibly satisfying that the end product was 'faultless'!

We wish you a happy future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Master class kitchen!!

We chose master class for our new kitchen when renovating our home because for me it had designs I hadn’t seen anywhere else which gave it a more bespoke and high end feel! From start to finish there were no problems at all and they were even very understandable and accommodating when our times were running behind for the delivery for the builders to install it, They were more than happy to store it for us at Atlantic kitchen and bathrooms which was where I had bought it from, even when designing it all and choosing the final touches I was supported in every stage and they also were more than happy to listen to my ideas too! But the most impressive part is the quality of the product! It’s that well made thy my builders are having them installed into their own homes as they said they hadn’t worked with such great quality furniture in years! Also whenever anyone comes into the kitchen they are all wowed by it! So a very happy customer here!

2022年8月4日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi there!

Thank you ever so much for your kind words, we're delighted by the experience that you were provided by Atlantic Kitchens! Our goal is to provide our customers with an unforgettable Kitchen, and we're proud to hear that their service helped to support that!

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

My Dream Kitchen

I wanted a sleek modern kitchen and when I went to Owen Williams Kitchens I knew straight away that the Masterclass product was for me.
So many designs and colours to choose from. Owen and Paul have a wealth of knowledge, I knew what I didn’t want and these guys guided me have given me my dream kitchen.

I chose the Sutton range in Light Grey H Line handle less with a contrasting graphite handle rail. The units are beautiful, the craftsmanship impeccable.

From start to finish Owen’s team were fabulous, friendly, professional. I can’t thank each and everyone of them enough.

2022年8月2日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Lesley!

Thank you ever so much for your kind words, we're delighted to hear of the experience that you've had with Owen Williams and their team - it's incredibly rewarding to hear of the satisfaction one can take from their Masterclass Kitchen.

We wish you a lovely future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち1の評価

Poor quality paint finish and even poorer customer service

Purchased a Masterclass kitchen and had it installed in August 2021. Kitchen “finished” in March 2022 due to having to replace the majority of the cupboard doors on some occasions 3 times. Doors/drawer front paint finish had imprints that were not supposed to be there. Really poor quality and not something we expected from Masterclass. We even had a home visit from a Masterclass representative who agreed the door finish was not up to standard.

Even poorer customer service. We requested an apology letter through our supplier from Masterclass and the most we got was an indirect email to the supplier and not to ourselves. They also credited the suppliers account rather than compensating us directly. Kitchen now “finished”. But would not ever use Masterclass again for future projects and will not recommend.

2022年8月2日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Laura,

We're incredibly disappointed to hear about the experience that you've had with Masterclass.

In order to look into the issues you have raised, please could you send the following information to hello@masterclasskitchens.co.uk -
The retailer that you purchased your kitchen from, an order number and full name, address and contact details.

We look forward to hearing from you,

Kind Regards,
- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Dream kitchen

Having a small space to work with i wanted to have as much storage as possible.
After comparing a lot of kitchens, I fell in love with the Masterclass range, especially the wood effect cabinets with matching cutlery tray.
The designer was incredible and knowledgeable. He worked his magic and created the perfect layout.
Thank you Masterclass, you have made my dream kitchen.

2022年7月31日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hey Beth!

It's great to hear that you 'fell in love' with our ranges of Kitchen, and we're delighted that we were able to help build your Dream Kitchen.

We wish you a lovely future with your space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Best kitchen

We purchased our Masterclass kitchen from Atlantic, we chose a light grey high gloss and a white mirror chip worktop this was a difficult decision as there are so many different options you can have, we can not fault Masterclass kitchen well made and great designs. I love it.

2022年7月31日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Tiffany,

Thank you ever so much for taking the time to leave us a review, we're delighted that we were able to provide you with such a wonderful space; the staff at Atlantic are incredibly talented, and you can always be assured of top service.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Masterclass Hardwick kitchen from ASE

We purchased out bespoke kitchen, designed by Barnie Jones from ASE plumbing and Heating supplies Ltd. We chose a Masterclass Hardwick kitchen in 3 colours The island unit in Vintage Rose - the oven/fridge freezer units in Light Grey and the rest in Graphite. the work tops are Silstone Eternal Marquina and the combination looks amazing and defines working areas. All appliances are Neff. The kitchen works so well and we just love it

2022年7月31日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hey Janet,

I'm really glad to hear of the great experience you were provided by Masterclass Kitchens and ASE Ludlow, and even happier to hear of how much you 'love' your design!

We hope you continue to love your space for years to come.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Masterclass Kitchen from Britannia Design

We got our masterclass kitchen from Britannia Design.
We chose Ashbourne painted kitchen doors and used two complimenting colurs of graphite for our island and scots grey for the wall units.
The fitters were able to use masterclass trims and panels to give an inframe look that we wanted in the kitchen.
Extra matching features such as the mantel over the hob all finished off the coordinated look.
A large range of sizes meant we were able to keep the desired feel of a bank of pantry units even when the builders told us that a wall had to be moved.
Very happy with the quality of cabinets, doors and fixtures.

2022年7月29日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hello there Daniel,

Thanks so much for taking the time to leave us such a lovely review, all of us at Masterclass Kitchens are incredibly appreciative!

We wish you a lovely future with your new space.

- Jordan, the Masterclass Kitchens team.

5つ星のうち5の評価

Masterclass kitchen

Our kitchen is small but the designer was amazing and made the most out of the space. We went with a light grey handle-less kitchen with oak effect cabinets (Portland Oak i think it was called).The quality of the kitchen is by far the best I have seen compared to other manufacturers on the market and a pleasure to install. So pleased with my Masterclass kitchen that I used their furniture to create a TV wall in my living room.
Highly recommend

2022年7月29日
自発的なレビュー
Masterclass Kitchens® ロゴ

Masterclass Kitchens® からの回答

Hi Karl,

It's great to hear of the high quality Handleless Kitchen you've received from Masterclass, and we're really grateful for the time you've taken to leave us a review.

- Jordan, the Masterclass Kitchens team.

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