MATE.BIKE  レビュー 

Wat een slecht bedrijf. Sinds 14 juni is mijn fiets kapot en de klantenservice gereageerd slecht / niet.

Als de reageren dan is de mail ook waardeloos. Ik heb nu een onderdeel van ze gekregen wat niet past en het ligt aan mij.

Hold jeg langt væk fra Mate de er så uprofessionele øvvv hvor skulle i skamme jer og lave sådan noget skidt de vil ikke lave min cykle da garanti er ved at løbe 22/11/23 😡 men Design cykler i Næstved er frahandler men min skal helt ind til kbh hvad f..... er det for noget hilsen en sur kunde

I have been waiting two years for help with a warranty case for my mate X. It takes several months to get a part, and they try them one at a time. I have now swapped cables, controller, display, and still not working. At every step I need to send pictures and videos of the same problem of a display not switching on. Now it's back to square one. Been waiting three months for another display. Number three. It's utterly unlikely it will do anything other than the last two and yet here I wait...

Update: Issue sorted.

I have been trying to get a copy of the receipt for my MATE X that I bought in their London Store (Spitafields Market), but haven't got a response from their London Team. I need the receipt to be able to ship my bike as I' moving to another country soon.

Can you please assist?

After testing riding a MATE City 250W in the store in Copenhagen, I purchased the bike on 15th April 23 with delivery to where I was staying in Copenhagen. I received the bike on 4th May which arrived damaged and was heavier than the weight advertised on the website.

I contacted MATE to exercise my right of withdrawal and then had to wait until the 7th June before the bike was collected by BHS Logistics. After chasing for updates, MATE finally confirmed they had received the bike on 3rd July and relevant department updated to action a refund. Since this date I have sent 3 further emails asking when the refund will be received, on 11th , 16th & again today on 18th July and have received no response or update what so ever.

So after the bike was collected, coming up to 6 weeks now and no refund has been processed or indication as to when I will receive. I have never experienced such poor customer service when making an online purchase.

The messaging and follow-up methods are great. The 'HOW TO' videos are also of great help: they are well prepared.

Meget dårlig service
Jeg har købt min cykel for et års tid siden, men bruger den kun i mit sommerhus, så er næsten ikke blevet kørt på den endnu( 80km ca)
Den anden dag er jeg kørt ned til stranden og køre hjem igen en lille halv time efter, senere på dagen opdager jeg at baghjulet er fladt,jeg har nok kørt op i noget !
Jeg går igang med at lede efter hullet, men kan ikke finde det, ved et tilfælde tjeker jeg inder cirklen af slangen, der finder jeg 6-8 huller som ligner at det er en konstruktions fejl da slangen er blevet støbt, for hullerne er på en lige linje
Skriver så til Mate.com og sender billeder med, men får en besked tilbage at det er ikke noget de dækker og jeg bare selv kan bruge penge på at købe en ny slange !
Og det kunne jeg jo godt, men det er jo ikke det der er problemet, problemet er at det jeg har købt har en fejl de ikke vil tage ansvaret for !!

I got fast and good service by Momen from MATE Customer Support. Fast reply and simple answers. Thanks:)

BEWARE......if you purchase a Mate Bike in the UK you will be unable to get any warranty as MateBike UK has gone into liquidation. Our bike was purchased under 2 years ago and has developed a fault to the frame - despite it being well maintained. This is the response we have had back:

"I have been informed that you are a customer of the Company and have made enquiries for your bike to be repaired under the terms of your warranty. If you purchased your bike via the UK company then it is likely your warranty was with the UK company that has recently been wound-up. However, please check this.

On the basis you are a UK customer, I regrettably have to inform you that the Company has ceased to trade and is unable to carry out any repair works under the warranty. On the basis that you are able to find an alternative repair solution. It is possible that you will have a claim against the UK company in relation to the funds you have had to pay to remedy your product. However, I advise it is currently uncertain there will be a distribution to the unsecured creditors of the UK company."

Great customer service, which is rare nowadays. The bike was delivered in time. Everything worked out really great 🔥

I had almost 8 month wIting time, when ordered bike.
The bike is AMAZING!!!
Quality is super great! Battery holds at least 150km. Amazing!

Fiets is verder prima, met een paar dingen die mis gaan.
- nieuwe accu gekregen onder garantie
- acculader ging kapot, zelf een zwaardere besteld
- rechterrem hendel kwam niet altijd goed in zijn contact zodat het fietsen stil kwam te staan
- connector achter de accu bekabeling doorgebrand, deze doorverbonden met kroonsteen
- knik systeem bij de accu ging na 3 jaar erg zwaar, heb ik met uitboren opgelost.

Dus leuke fiets maar wel wat dingetjes

Schnelle Antworten, kompetente Nachfragen, kulantes Verhalten- ich bin sehr zufrieden

Momen quickly responded to my request for help and provided me the correct information I needed. I was very pleased.

Bought a mate city a few months ago from the London branch, nice bike BUT the uk 🇬🇧 branch stopped trading and you can’t get any warranty work done . To add insult to injury (£2000 worth) the head office in Copenhagen are no help. Impossible to find a charger that fits the bike .

Ho avuto un problema con il motore della mia Mate Bike. Può succedere! Ho molto apprezzato la tempestività e la precisione delle risposte di Mateus del servizio Clienti, grazie all'aiuto del quale sono ora in attesa di ricevere il motore da sostituire. Non vedo l'ora di essere nuovamente in sella!

Very good service by Herbet.
Many thanks!

Dear,

We are now again more than two weeks on and again I have no news from you. Surely this is not normal. If I gave this kind of service in my business, I would not have a business anymore. I have not been able to ride my Mate bike for more than 1 year now and in the meantime that I was waiting for my battery, which I have already paid for btw, I have built and delivered houses to satisfied customers. But you cannot deliver a simple battery pack.
Should I maybe write bad reviews on facebook, google and instagram so I can get a action from you guys and I can ride my bike again ?
Would like a quick solution (=delivery of my new battery which has been paid for already) !

You can look up my email's in your system. Its really not ok wat you are doling with customers

With kind regards, Gert Toye

Elsker jeres cykler

Very good communication with the customer support service. Permanent assistance until the end of fixing the problem.🙂